Employee was helpful and gentle with my dog, Coco. Coco was clean and happy. Happy with walk-in.read more

Careless employee hurt my pet…read more I had never taken my pet here so I decided to give them a try, even though I read some negative reviews. I asked them to bathe her and clip her nails, however, they also cut her fur. When I picked her up, she seemed agitated and had lots of loose fur but other than that, she seemed fine. Later that day, she didn't seem like herself. She had very low energy and I saw she was kind of limping but didn't think much of it. That evening, my son noticed she had a couple of abrasions on her chest and what looked like a puncture wound on her right leg! She was also having difficulty walking and seemed to be in pain. On the third day, she woke up with lots of swelling on that same leg which, according to her vet, was a result of the puncture wound. She picked up an infection from the wound and I picked up a $350 bill. After our visit to the vet, I stopped by the groomers again to speak with the manager and the receptionist seemed genuinely concerned. She said she'd talk to the owner to see if they'd at least pick up the Vet's bill. She called me the next day to say her boss would not take responsibility for Lexi's injury. I am outraged that sometime like this could happen and that they did not disclose it to me! I know accidents happen but this has really traumatized my dog.

Never coming here again! Husband went for our 1:00 appointment. they said they didn't have time for…read morehim. They asked if they could do a partial, what's up with that????? He picked up our dog at 3:00 when they close , , I Shocked to see he was SCALPED!!! You cold see every freckle on his body!! I was disgusted!!

I love these folks - especially for little dogs! They do a great job for a reasonable price and…read morethey love the pups like they're their own. I highly recommend them!

We went on a walk in after we were told we we needed to get there before 10am. We arrived at…read more9:45am. At 12:30 I asked the receptionist how much more time before getting service. Her response was that she didn't know. I let her know we were going on 3 hours of waiting and that if we would have known it would take that long we would have rather rescheduled and returned at a later time. I let them know it was understandable if they were booked, but that it would be professional of them to let the customer know that. The receptionist was not too receptive of my request. Lesson learned on my behalf, schedule an appointment if you want to go there. Veterinarian did speak to us and was very professional and apologetic unlike the receptionist.

Family-run business providing thoughtful care. Friendly and professional. Costs are reasonable and…read morevery trustworthy.

I have taken every single dog i have owned (4 of them) here since they were pups... The do the…read morebest grooming in Brownsville, and rest assured they treat your pups like family.

DO NOT TAKE YOUR DOG HERE. We suspect that Linda mistreated our dog. Our dog is now older and…read morebecause he is a little moody now we noticed that he has come back from this groomer traumatized. Unfortunately, we kept taking him to Linda and this last time he hid from us for days and still has not snapped out of it. He is very fearful now and I plan on complaining to the Better Business Bureau. I don't know what this lady did or gave our dog. This person should not be in this business if she does not have the compassion to care for animals.

Brownsville, TX, 7/28/26: It is 11:29 a.m and currently in…read moreline to purchase crickets. There are 8 people ahead of me and I have been waiting for thirty minutes. We have two tarantulas and went on Tuesday, July 14, 2026, in order to purchase 6 large crickets in order to feed them. I arrived at 2 pm and was told by one of the staff members that they had already sold out. They also had a "sold out" sign posted. They advised me to come back on Thursday or Friday later that week. I came back on Thursday, July 16, at approximately 1 pm and again was told that they were already sold out. I came again on Tuesday, July 21 at approximately 2 pm and was told that they were sold out and the "sold out" sign was posted, and was told to try again on Thursday or Friday. I was also told that you, Petsmart, was going to start to put limits on the crickets because some customers purchase up to 100 crickets at a time. I came again on Thursday, July 23rd and the "sold out" sign was posted and I asked a team member if they were sold out. She told me that they were and that some people line up for the crickets before they get delivered and they had sold out by noon! I went to speak to the manager, Patty, who was dismissive to my concern and said that the team member that advised me that there was going to be a limit on crickets was wrong and that you, Petsmart corporate office, gave a directive that NO crickets would be limited. I asked Patty why she can't order more or have customers "pre-order" for the crickets. She didn't respond to that. All she said was "we can't do that" after each suggestion. She did not seem like she cared about my concern. You are still selling reptiles and are the only vendor in Brownsville and Harlingen that sells crickets to feed our reptiles. Why can't you address this issue? You shouldn't be allowed to sell reptiles and should put a pause on getting more reptiles to sell until this issue is addressed. Your team member admitted that you don't have any crickets to them! You need to come up with a solution to be able to serve your customers. A limit would be a start. A pre-order requirement is an option, however, a customer in line stated that she has placed pre-orders and they've been cancelled without explanation. Staggering the sale of crickets throughout the day is another option. At approximately 12:10, a team member came to let us know that they didn't know if FedEx would be delivering any crickets today. I asked the team member to ask the manager come to address us so that we could all voice our concerns to her. The team member had told us that Dillon Freeman, the "District Leader", has ordered Petsmart to NOT put a limit on crickets. Patty came with a male team member and asked if we had questions about the crickets and she saw me and recognized me. I offered her the same options as I had before or to take our names, phone numbers and quantity of crickets needed so that if/when they get the crickets, they call us and we can immediately come to purchase the crickets. All the customers in line spoke up and agreed with my sentiments. She finally agreed to have us write our names, phone numbers and number of crickets requested on a sheet a paper and stated that they'd call us when they came in. I called your customer service number and spoke with Lee in customer service. I made a verbal complaint with all the above information and she agrees that a limit needed to be put in place and that she would forward my complaint to corporate. I advised Lee that if Dillon Freeman, the District "Leader", wanted to call me or anyone from corporate wanted to call me, they were welcome to do so.

Very clean and wide variety of products. Cashier was very friendly and gave us a good…read morerecommendation for a place to eat lunch.

These guys are amazing to work with your time schedule!!!…read moreThey are there to help in anyway they can. Keep up the great job.

This is the first groomer that has done my schnoodle and schnauzer just the way I have wanted. If I…read morelived here this would be my pet's groomer. I have shared with others in the RV park we are stay. Give them a try and you will not regret it!

Worst experience ever. Don't question or make a special request it will be met with an attitude,…read moreand an extended wait time for grooming. Try it and see. Plenty of other places that provide the service now, NOT RECOMMENDED.