I recently purchased a new pair of glasses from Hampden Optical. As usual, Carmen and Jen were so…read morehelpful and friendly. They are always professional and provide great service. I strongly recommend them . It is so nice to support small businesses in our community. Try them out. I know you won't be disappointed!!

It's been difficult to find a optical store to trust with high end glasses in the area. Many…read morelocations simply won't help with glasses they don't carry, which is understandable. Hampden Optical not only came across confident from the initial visit, but has been helpful time & time again whenever I need assistance while in the area. They've made honest, smart recommendations with glasses, glasses parts, adjustments, etc.

I had expectations for this long known chain, and they've succeeded on all fronts. From Kelly's…read moreextremely pleasant customer service voice who helped me effortlessly with booking my routine eye exam appointment to the less than zero wait time to get seen, it was incredibly thorough and professional as I expect any normal eye exam to be. Both the assistants and customers in the store all seemed relaxed as well. My only gripe was the one trial pair of contact lenses they gave me tore within 48 hours past of my appointment, but I know that's not really their fault at all. And I wasn't going to call though always preferring contacts over glasses especially as I had a busy and productive week ahead, I guess I allowed myself to be That Customer without trying to be That Customer. That little snag was even handled with much professionalism and grace and they happened to have a spare on me, a huge plus as I have a unique prescription. Thanks again!

We are taking our business elsewhere because the store gave away my daughter's eye appointment that…read morewe scheduled a year ago at her last exam. The text message reminder comes through as a junk message but it turns out it isn't a reminder - if you don't respond, they give away your appointment.

The Staff and Dr.s are all really friendly and professional. I have been going to Premier Eye care…read morefor years at the Tuscarora St. Office in the Shipoke area of Harrisburg. I was scheduled here to see Dr. Brent for Cataracts. After several appts. And consultations as well as having them removed I must say everything from start to finish was done very professionally. Especially since it takes co-ordination between the two offices to set up appointments as well as the operating procedures. I am truly grateful to Dr. Brent and the staff at both facilities for their professionalism and dedication to their patients.

In reading through the reviews, I have to say my experience was quite positive. My last year's…read moreexperience with my previous eye group became intolerable (I had to leave after waiting over an hour and to date, no one has called me back to reschedule). At Premier, I had Dr J.E.B. and found him to be patient and sincere when addressing my eye care. One thing I found interesting is the steps of the process (checking in, determining current vision measures, seeing the optometrist, etc) are all done separately. In this way, things move along, but I can see when one area could be backed up. However, I have not yet experienced this to occur. I have found the staff to be professionals and positive. Additionally, at the Hartzdale Dr location, there is ample parking with easy access to the front door.

I have always experienced Eyewear services with Brandy as excellent…read more The attention to detail when fitting new eyewear is outstanding. I was in a pinch where I lost my prescription glasses and Brandy was able to expedite service to have a replacement pair the day before I was to travel abroad. Each visit she makes me feel like a valued customer.

Good service. It's a doctor's office...I go there once a year...I can't say it was anything…read morespecial, but they checked my eyes...and didn't blind me...so that's good. Generally, everybody was friendly. It's conveniently located for me and they accept my insurance.

The office staff, nurses and doctors all provided excellent care. I have had annual eye exams with…read moreDr. Holt, and recently cataract surgery with Dr. Harvey. The services provided , caring attitude and concern shown for the patient was truly impressive.

I paid 265 less on contacts with an outside supplier. It's ridiculous they wanted to charge me so…read moremuch more for my yearly supply.

The folks at Memorial Eye Institute are committed to making your vision the best that it can be! I…read morehave had LASIK, an ICL and cataract surgery, all performed by Dr. Erik Chotiner. Each procedure was painless and successful. I am thankful for the excellent care I received. Wait times for appointments can be lengthy but I feel the rewards are worth it! Just ask in advance what to expect!

I made a mistake and scheduled an eye exam appointment here and went to a different location. So I…read morewas late for my appointment but they accommodated me without any issue. After initial check-in, I went to the back for the pre-tests by the technician. Again, no wait. I went through 5 different hi-tech apparatuses, streamline. Basically I just keep rolling my chairs to the right and put my chin on each. I was again back in the waiting area in the back. Soon I was summoned into the exam room for Teladoc. The remote technician evaluated my vision correction. She was friendly and patient. Then I waited for the doctor. This was my only sizable wait but even that was only about 10 minutes. Dr. Barry went over my tests. Redid some of the vision corrections, and correctly pointed out I had a floater in the right eye! Finally, I went back to the front where a staff printed out my paperwork and took my old eyeglasses to be updated. I was told I get to have tint for free. Sweet! I was told to expect a text within 2 weeks when it's ready to be picked up. I was out of there in less than an hour. Smooth transaction and pleasant visit!

It took over 25 min for an actual person to pick up the phone. AI answers the phones and can only…read morehelp with specific things, then wants to hand up on you if you don't say exactly the right thing next. Horrible AI customer service, wish they could afford to have a real person answer the phone and talk to you. AI kept telling me I needed to come into the store for more assistance. I wanted to obtain a copy of my last eye exam report.

Call me old fashioned, but it seemed strange to be going to the Capitol City Mall for an eye doctor…read moreappointment. Any doubts or concerns were quickly swept away by Dr. G and his experienced staff. He's down to earth, easy to understand, and he obviously cares.

Before landing at Sterling, I went to two other vision centers and went through over half a dozen…read moresets of glasses. They couldn't get my progressive lenses right. It was maddening. My wife has been going to this Sterling Optical for over a decade and has never had a complaint. She suggested I give them a shot as I was so frustrated with the others. Firstly, the eye doctor is top-notch and a pleasure to work with. Down to earth and easygoing. He knows his stuff. Lastly, Karen, who works the front-most counter, is just stellar. She was the one who was finally able to get my lenses right. She went above and beyond to figure out what no one else could. I even ordered a second pair of glasses because she's that good. Thank you, Karen!

Great First visit with Dr. Fugate at the Tuscarora office. The staff are very friendly and answered…read moreall my questions on my eye care concerns. We did go up to the 3rd floor and ordered new glasses. There is a good selection of frames and designer frames available. Pleasant and helpful staff as well.

From the start I walked in and the receptionist was very moody, the eye doctor was very nice. Then…read moreI went upstairs, let's just say you dont feel welcomed at all, almost as if your bothering them if you have any questions. I didn't like this place and wont be going back! 2 stars is because the eye doctor was super nice! He needs to talk to his lady staff on making other women feel welcomed!

The doctors are decent, although they do not seem to stay there very long. The glasses techs are…read morenice and try to be helpful, but the practice manager is a total disaster. I have been wearing glasses all my life. This is the first year I've had a problem. I had to go in for an adjustment because the frames rubbed the skin on top of my ear raw. The practice manager "helped" me by adjusting. She supposedly adjusted them. I asked about having the problem and it being the first time experiencing such an issue and she said that sometimes in shipping, glasses frames get bent in shipping and need adjusted. I waited until the soreness lessened, but the problem continued. Went back in and the manager commented about me being back again. She made a second adjustment. Same problem continued. I went in for a third adjustment and finally got to see someone who knew what he was doing. I ended up having to purchase new frames. Then I was told it would be 7 to 10 days for the new glasses to come in. Today I called to check on them (9 days later) and was now told by the practice manager that its 7 to 10 business days, which means up to 14 total days. This is absurd. This woman, who claims to be a professional, is a rude, unprofessional liar. MyEyeDr does take a ridiculous amount of time to get your glasses to you, but never has it taken two weeks. It has now been over two months since I had my eyes examined and I am still using the old glasses with the wrong prescription. Truly top notch customer service. They need to show their practice manager the door!

I had to change eye doctors due to my current doctor relocating to this new center. I was supposed…read moreto have my first appointment with him (booked a year out) only to find out when getting there for my appointment that he was no longer there. He left the practice the month prior and went to another practice. MrEyeDr staff did not communicate to let me know of this change. They sent text messages to confirm my appointment the week before only to find out upon arrival for my appointment that they cancelled my appointment. Did not even communicate that I no longer had an appointment. They stated they sent an email letting me know, but there was no email sent - and confirmation text messages were continued to be sent. Thankfully I found out where my current eye doctor is now practicing, and will be going to his new center vs. this franchise eye center.