Was able to get shade matched and receive 1 on 1 help from Team Member Lady within 40 minutes of…read moretheir location closing. Overall super helpful and insightful experience. Super grateful to receive help so close to them closing!

I'm extremely disappointed with my experience at Sephora…read more Back in December 2025, I purchased a gift card in-store as a gift for my cousin. Recently, she tried to use it--only to find out the balance was $0. There were no purchases made on it, which leads me to believe the card was never activated properly at the time of purchase. I've tried multiple times to contact the store directly, but the phone system just loops back to the main menu with no way to speak to an actual person. I also reached out to Sephora customer service, and instead of resolving the issue, I was told to go back to the store (which is not close to me) or dispute the charge with my bank because this is apparently a "common" issue. That response alone is unacceptable. If this is a known problem, why isn't there a better process in place to support customers? This was meant to be a thoughtful gift, and instead it turned into a frustrating and disappointing experience. Between the lack of accountability, poor customer service, and no real resolution, this has completely changed how I view Sephora. I hope this review helps others double-check their gift cards before leaving the store--and I sincerely hope Sephora improves how they handle situations like this.

Been some time since I had been in this place, but I. Was looking for some shoes I saw online with…read morehopes of seeing them and possibly trying them on. Didn't find the shoes and walked around browsing for potential Xmas gifts. Will return after we get Thanksgiving out of the way

Have you tried their website? It's user friendly and so easy to navigate. Lots of items to choose…read morefrom, quick check out, you can cancel your order, good service, and cheaper than their competitors. I used the Winchester store for pick up (or you can have your items delivered to your front door), didn't have any issues, got my stuff on time! Most likely to use their website again for more shopping!

PRISCILLA! an angel sent from heaven for the ladies!!!!…read more Sweet, genuine, caring passionate and knowledgeable- in both skin care and make up!!??!!!! Finally someone working here to truly HELP women!! She helped me feel beautiful, validated in my skincare and make up journey and seen as a friend not a quick customer. She is a blessing to this store and anyone she speaks too. Call the store and ask for her!! I will be returning for her !! PRISCILLA thank you for being here and sharing gifts with us!!

Really disappointed with the customer service. I called this…read moreUlta to ask about their salon because I simply wanted to schedule a hair and makeup appointment for my birthday. Instead of being helpful, the person who answered the phone was completely rude, unenthusiastic, and had an awful tone the entire conversation. It felt like I was bothering her just by asking basic questions. I truly wish I had gotten her name, because the way she spoke to me was unacceptable. Customer service matters, especially when someone is calling for a special occasion. This interaction completely turned me off from booking anything here. Ulta is supposed to be a place that celebrates creativity, self-expression, and confidence, but that was not reflected at all in this experience. Please do better when it comes to hiring and training people who actually care about being kind and professional.

this place is like always insanely crowded when i go but its tolerable at the end, good that mall…read moreculture is still like thriving n shi ive never had a problem with any of the workers in any of the stores, all of them are very nice and kind, especially the employees at the hot topic, elijah in the hot topic is very kind and friendly, as well as wolf, the woman in the watch store is also wonderful i forgto who and where sorry when it comes to selection its pretty diverse, there's lots of anime stuff for the guys who are interested in that, theres the typical manly stuff you can find, and also the girly stuff, so i feel like everyone can find something they like now when it comes to price holy it is expensive. thats my biggest gripe. a cheap prize figure is not worth $35 bruh. keep the price of things in mind, a buncha stuff is marked up anyway its cool. parking is easy to find. nice job mr john "promenade" mall.

A THRIVING MALL! I've come to The Promenade for many years now and it's consistently housed a…read morevariety of stores, restaurants, and specialty shops. It's never felt creepy or empty like some other malls. The mall's prices can be a little overpriced and the parking situation can be a mess but I give this mall a pass as it's generally been a good place to shop. The Promenade has a medium size food court, IMAX theater, big name stores (JCPenney, Macy's etc.), specialty stores (Miniso, Dick's) and plenty of eateries (Lazy Dog, California Pizza Kitchen, Lucille's BBQ and more). It's also surrounded by tons of other stores and eateries that are not attached to it, it's in the shopping hub of Temecula. Service is pretty good, the staff keep the floors clean and tables whipped. However, the restrooms are awful. I took a star partly for this reason. Note: Extra Parking - A parking structure is adjacent to the IMAX theater if you're looking for somewhere to park and the main parking is full.

I haven't been to Macy's physical store recently. However when I do shop I enjoy the experience…read more They have a great variety when shopping for clothing or fragrance, which is my purpose for going there. I've always encountered helpful employees. Sometimes it's difficult to find an employee who is free to assist.

Located in 'Promenade Temecula' off the 15 FWY. This mall features two separate Macy's stores, a…read morewomen's only and a men's, children, and home. The women's building does not have a men's restroom FYI. Both stores are fully stocked, organized, simply beautifully clean. Macy's has always been one of my favorite stores because I can find anything I need not only for myself and/or home, but also gifts when needed. I like that staff allows customers to test a perfume or cologne before purchase. This assures you're making the right purchase when trying something new. Shoutout to 'Stella' at the men's cologne counter. She was extremely helpful with her advice for a gift set. Overall, it's always a happy shopping experience at Macy's.

I really like quality soap, and they have wonderful soaps. I like the way they smell and how my…read moreskins feels afterwards. It's refreshing to get it locally instead of searching the aisles in a department store. Thank you Keep up the good work. I look forward to the great products and scents to come.

Best products ever quality ingredients that are not damaging to my skin. Pick your favorite scents…read moreand from soaps to bath bombs you will be in heaven. Great for gift giving too

This is a frequent place we come to get some novelty tchotchkes, disposable party supplies, craft…read moresupplies for my small kids, and candy. I really like their candy and snack selections, and they have great seasonal items too. It's a step up from dollar tree but not exactly high quality products on everything they sell.

Five Below is one of those places that's fun to browse and difficult to exit without making a…read morepurchase. There is something inside for every purpose, every occasion, and everyone I walked out with some celebratory birthday balloons And I should mention that Five and Beyond at the rear of the store is always tempting. Great value and great customer service from Annalise.

I love a nice grocerie store. Roots is so much more. The…read moreexterior signage is beautiful, the one stop local in the outer band of the Promenade is great. It's once you step in you see it's something special. There's plenty of stock including produce, a nice butcher counter, and we'll stocked dairy and grocery isles. A big chunk of the space is set aside for dining. Good thought except it was empty when I stopped by around 2:30 in the afternoon. This might have something to do the lack luster salad bar and @ 10.95 a pound 0I found no reason for greens and the other things offered. The hot bar had much more action and looked pretty good if not just a little picked over. Most of that must have been to go as the cafe/dining area remained dark and empty. I've been just once but very much plan a return visit to this very cool grocery Cafe

Grabbed some breakfast burritos with my son this morning…read more Tasted good, and nice seating area inside.