I purchased a witch ball online. I ordered the wrong size. I have both emailed and called and…read moreleft messages four times! I offered to return via UPS. They have completely ignored me! The customer service is non-existent. Do NOT buy anything online from this store.

Really cute curio store with lots of Halloween and witch items. I bought a beautiful witch ball and…read morevery excited to hang it in my house.

this place had every trinket & souvenir you could think of! Typical tourist shop - but was perfect…read moreto get the gifts I wanted! Think magnets, ornaments, spell jars, hats, sweatshirts, you name it! The woman who checked me out was fast & very sweet!

Insanely overpriced tourist trap with mostly Chinese imports…read more With so many incredible shops in the area, featuring local artists and truly special gifts there's just no reason to ever stop in here again. Little semi-precious stones are twice the price here vs. the far more authentic and esthetic Coven's Cottage right up the street. Candles that cost $16-24 at other shops are over $30 here. For much cooler shops with an amazing array of things priced more appropriately: Trolley Depot Hive & Forge Black Veil BlackCraft Cult Nocturne Hauswitch The Coven's Cottage

Cute shop - similar trinkets to the other stores! Loved the little train simulation that occurred…read moreinside!

Trolley Depot is one of the more affordable stores in Salem to shop for souvenirs. A lot of the…read moreshops in Salem are wildly overpriced, especially for T-shirts. They have a nice selection of T-shirts, sorted by size, which made things super easy to find my size. They also have witch hats, which everyone seems to want and have while in Salem, and again, they are affordably priced, whereas others charge $30 or more. This is a really nice shop and definitely a place where you'll find lots of options.

Come all, and all are welcome!…read more Standing outside the store front, my children have gathered somewhere for a moment and left me alone. What's not to love about anything in Salem? Every place that an individual turns is far better than the next place. This particular location and business seems similar to other shops that we have been in and around, but the energy is tranquil and calming . The counter individual is respectful and welcoming. She does not seem pushy and lets a customer browse through the shop. The store offers many local flavors and other items that an individual would enjoy as one of a kind too. Looking for a crystal, candle or some sage. Let's see what you might need. Your favorite new trinkets are here and at a reasonable value and rate. Let your senses wander and see the world for the beauty it offers .

Pretty cool little place definitely worth checking out when you're in the area lots of stuff in…read morethis store You could spend quite some time being lost in all the little corners.

Stepping into this Halloween shop in Salem,Ma. is like entering a spooky,cute wonderland full of…read moresurprises! The selection is incredible everything from adorable plushies to cutesy socks, unique gifts, & even seasonal treats. I was especially impressed by the variety. There's truly something for everyone! The prices are fair which is perfect b/c you will not leave out of here w/o purchasing something. I picked up a box of Olde Boston saltwater taffy (based out of Boston,Ma. Of course)for my nephew. He said it was the best salt water taffy he ever had. The staff was friendly,helpful,& very knowledgeable on their merch and where everything was located. If you're a fan of Halloween, novelty items, or just love discovering unique gifts, this shop is a must visit in Salem. It's charming, festive,& full of little treasures that make every visit memorable!

This is a super cute shop. I was looking specifically for a coffee mug and magnets. Surprisingly,…read morethere are quite a few shops that I popped in to with neither or some things that were a bit too kitschy for what I was wanting. Prices are a little expensive for what I am used to, but I like that they're a small business and locally owned. I feel like the quality does reflect the price so I am happy to spend a little more in the case. Very cute place to browse and I did get my cute coffee mug and magnets.

They have the best selection of spooky fragrances, the shop dog is great, the employees are…read morefriendly, and the entire vibe is lovely!

The merchandising in this store is incredible, it almost feels like a museum or movie set. The…read morebleeding eyes giant bust head candle on the table by the door was so interesting to look at. I had fun browsing here and almost felt bad buying anything and taking it out of the shop since it all looked so good where it was! Someone please film a music video here or something. The jewelry designs at the counter were fun, but I wish they had more fine materials. I was considering some rings but ended up passing due to how bulky they were and them not being Sterling, but they had some good budget friendly options. This was one of the few shops downtown that had cosmetics and perfumes as well. It seemed they had some fun indie brands for beauty products, but I didn't get to check them out super closely. Great spot for home decor and personal care items, especially if you want to have a Gothic theme.

This is such a cute little shop in the heart of Salem. It's located in the main Essex St. tourist…read morearea. They ask you not to take drinks or food in. In fact, they have a cute little cart at the door to place your drinks on. The staff is very attentive and knowledgeable. They offer aura photos and readings. Now, it is small, but it really has some unique items. The store has good energy and has a lightness to it. I can see why all the locals love this shop.

When you picture Salem and finding a sweet witchy shop, this is what you picture. It's so lovely,…read morewith something for everyone and it smells divine! Can't wait to go back, lovely staff and great layout.

What a great place for a witch hat! I was SUPER close to getting one but did NOT due to the high…read morewinds and my inability to probably keep it on my head. They had knives, fun tee shirts, and so much more. We scored a smudge stick of rosemary, and a Christmas ornament. If you pay with cash you save money but they do take care. The staff was kind and the store was stocked. Definitely a must to get gifts and goodies if your in the area.

Living in Salem, I tend to avoid the downtown Essex Street shops, especially in September and…read moreOctober. That being said, when I first moved to town I checked out Twilight House a couple times. I found a pair of shorts that I liked and after eyeing them a few times, decided to make the purchase. There were no fitting rooms in the store (at least that I could see), so I had to make my best guess with the size. Once at home and trying them on, with the tags still attached, they were too small. I bought them back and went to the front to ask to return them. The young girl working the register wanted to help but owner immediately started saying in a snappy attitude that there were no returns whatsoever. The best they could do was offer me to exchange for a different size, but even then, the fit was still off. At that point, I was so disgusted at their terrible customer service that I didn't want the shorts anymore at all. Funny enough, if you look at their website, they offer refunds for items purchased online. It would be one thing if just a few people had this terrible customer service experience but if you read through their reviews, about 50% of people have noted this to be the case. I know I will never return to Twilight House and will not take friends visiting from out of town there either.