Dr.Aaron Panicker administered injections to me and I could hardly feel it. He was amazing! unfortunately, I have had many shots in my back and they hurt. Dr. Panicker took his time and explained everything along the way. Julia is extremely knowledgeable and empatheti. The rest of the staff were also incrediable. I just switched from another pain management and was so blessed that I did. read more

DO NOT GO HERE! They will rip you off! Been trying to get in touch with the billing department for months and they do not respond. They say they escalate it and nothing happens read more

As a health care professional myself, I am acutely aware of the medical services I receive. I was a new patient and this was my initial visit, referred by my primary provider. All of the staff I encountered were pleasant, positive, and helpful. I noticed they were willing to listen to me and my needs. The physician was thorough and clearly explained my treatment plan. I was given the opportunity to ask questions with him. The office was clean and comfortable. Ample parking and easy access to the building. I plan to return and continue receiving my care here. I've read several other reviews and I wonder what peoples' expectations are. I have a realistic understanding of what pain management can and cannot do. I understand how the front office works. Overall, I found the Cary facility to be professional and appropriate, no problems at all. read more

If you get epidural for pain Dr. Hertzberg is the very best doc I have been to in Cary who performs the epidural procedure and I have had them at e few other pain clinics in Cary. I also recommend Hemanshu Kenjale as a physicians assistant for monthly visits and the receptionists manning the front desk are also terrific. Great practice. read more

Wake Spine and Pain I have decided to share my whole experience - hope it isn't too long - hopefully, it will help others. I was sent to Wake Spine and Pain back in January 2018 and saw Dr. Mark Reznik, I took an MRI with me for him to review and was informed that I would find relief through a course of 3 spinal injections, 5 further appointments were scheduled at this time (for injection dates and follow up appointments). Dr. Mark Reznik did not perform the injections as I had expected, instead, it was Dr.Timothy Reis who I had not met before - he did the injection without giving me anything beforehand. I have a phobia of needles and was placed in a wheelchair to compose myself after receiving the spinal injection at which time Dr.Timothy Reis came, stood over me and informed me that all future appointments had been cancelled because my insurance would not cover any future injections (this also included the follow up appointment for this visit so they were sending me away after receiving a spinal injection with no intention of having any follow up at all. After calling my insurance company to find out if this was indeed the case, I was informed that the doctor's office should be familiar with insurance protocol - insurance would have covered the injections, the doctor cannot get coverage for more than one at a time (obviously, in case no extras are needed) the request would normally be submitted after the follow up visit when the patient has been assessed to see if additional injections would be required - that is when the doctor's office would apply to insurance for approval of said procedure. By this time, I was in absolute agony, I called and asked to see a doctor because of my extreme pain. Again, it was someone new only this time I don't think it was an actual doctor - he seemed really unsure and just said he couldn't do anything. I asked for some pain medicine and was made to feel like a drug addict, this person also said he couldn't give me anything without permission from the doctor - He left the office and came back saying I couldn't have anything. I sat in my car crying, I have never been treated in such a disgusting way. I went back into the office - not to be rude, just to let them know that I didn't appreciate being treated that way. After wasting months with Wake Spine and Pain I went to Duke in April and saw Dr. Scott Lawrence Runyon who took the time to review the actual MRI images and returned to his office accompanied by a surgeon. They both said I needed surgery as soon as possible and couldn't believe I had been advised to have injections as it was obvious, they would not give relief. My MRI described L3-4 disc had separated and that a piece as large as 10 x 7 mm and spanning the length of the L4 had lodged into my nerve. I had my first of two operations two days later but because so much time had passed the disc tissue was not soft anymore, instead it was encrusted and hard to remove, also the amount of time wasted dealing with Wake Spine and Pain meant my nerve was pinched for so long it caused numbness and drop foot on my right leg which looks like it is going to be permanent - also, I am still in pain. My whole experience with them was a disaster and I would not recommend them to anyone. read more

My husband has been a patient at Wake Spine & Pain for several years since back when it was Carolina Back Institute. He has severe arthritis in the small of his back from years of bouncing in the cab of a tractor trailer. It took a while to find just the right meds and dosages to keep his pain manageable, but he is doing the best he has been in several years (of course, weather changes, especially cold and rainy, aggravate his condition, but that is to be expected.) His provider is Himanshu Kinjale and we both really like him. He listens carefully and addresses any concerns that we have in a way that my husband (who is very hard of hearing) can understand. We really appreciate his attention and care. The office staff is always friendly and polite and does what they can to accommodate our schedule. We would definitely recommend Wake Spine & Pain to anyone who has chronic pain. read more

Tell me why the front office/schedulers here get to decide who gets an appointment to be seen? Do they possess a medical license? Seems to be that a "pain" clinic (especially when people are being forced to go) would employ compassionate and caring individuals. However this is not the case here. These people are rude, insensitive and condescending. Please do not support that kind of behavior by tolerating such. Please read more

I have suffered from sciatic pain for several years. A few years ago, my sciatic nerve became badly inflamed and the pain was excruciating. I was bed ridden for over two months. My orthopedic referred me to Wake Spine & Pain for epidural injections. Thank God for Wake Spine & Pain!! I experienced incredible relief from their treatments. I have received a number of injections and all of them have been effective. I am beyond grateful for their service and care. The staff at Wake Spine & Pain at the Cary location are wonderful - from the people who greet me at the front desk to the staff who apply treatments to my back. They have shown considerable skill and compassion to me and my wife during this ordeal. Do not hesitate to call Wake Spine & Pain for treatment - they are incredible! read more

Before there was Wake Spine and Pain, there was Carolina Back. I went there for several years and received excellent care. I saw a doctor (MD) at all visits and he did a thorough neuro and back exam at just about every visit. We spent extended time reviewing my MRI findings and next steps for possible injection procedures, He was the doc that actually did my injections and it was a great relief to have him do the injections. That would just seem to me to be just good sound medical practice. As a result I had a great experience in undergoing what is usually a very anxious procedure. After my experience I robustly recommended Carolina Back to all of my relatives and friends. Sadly without much warning Carolina Back morphed into Wake Spine. At first I didn't think too much of it, but little did I know how quickly my treatment protocol would deteriorate. I no longer continued to see a MD, but most exclusively a PA. I no longer had any routine neuro or back exams. After awhile when I needed chronic opioid therapy I was told I needed monthly visits. CDC documents recommend but do not mandate monthly visits. Personally I found the monthly visits to be a complete waste of time and money. Typically I spent ~5 min with a PA and it went as follows: 'How are you doing and is your pharmacy still the same'. There was no probing of adverse events nor whether doses of meds should be increased or decreased or even changed to a non-opioid therapy. The total cost of this 5 minute visit was ~$150. So let's talk about patient confidentiality. The last time I was asked to provide a urine sample I received a vial that clearly had my name broadly printed on the vial for all to see. I was instructed to go to a bathroom with easy access to other patients and told to place my vial on a towel. Two things: this would seem to be a HIPPA violation since patients coming in after me could clearly discern my name and I could see other samples. This seems to be a major violation of HIPPA rules. Not a good thing. (HIPPA rules mandate that patient information should not be shared with other patients). Second, consider how easy it would be to contaminate samples. In the space of a minute I could have disposed of samples, switched samples or mixed samples. Think of that the next time you get your urine sample analysis back. Finally and most importantly since it refers to patient safety, a final comment. At one of my most recent visits I had a cardiac abnormality that didn't seem right in the office, but my PA said nothing about it. I went home and called back to the office to get my results. Based on standard medical guidelines (American Heart Association) I had a potentially medical emergency that required immediate medical review to see if I needed to go to the ER. Sadly this never occurred at my visit....that is my PA never looked at the results and did absolutely nothing to make a critical medical decision essential to my heath. One month later when I brought this up in a serious manner to my PA I was told that at their clinic they 'don't do' monitoring of those critical cardiovascular assessments and that I was ' basically on my own'. What?? I am paying $150 for a 5 minute visit and you can't do basic medical assessments when standard medical guidelines say you should to assess if a patient should go to the ER? This is simply unacceptable and a gross violation of patient safety. Fortunately I had a safe outcome, but think if it was your parent or grandparent and the outcome was not so good. Not a good thought. Well, based on this last experience I didn't feel my safety was in good hands and I found another back clinic within a couple of miles of Wake Spine and got excellent medical coverage. My only regret is that I didn't leave Wake Spine months and many dollars ago. I have changed my recommendation for Wake Spine to my friends to my new place of practice. Please be mindful of your safety when going to Wake Spine. I give Wake Spine 0.5 stars.... and that is being generous. read more

I have been managing the pain from 2 fractured bones in my back. They gave me the option for thermal ablation. It has provided almost complete pain relief. With this plan of action, my days are becoming more tolerable, my medication needs are less, and my quality of life has improved to a level I have not experienced in several years. My thanks and appreciation . If not for the for the help I have received at the clinic, my chances of being able to really enjoy life was unobtainable. This result has been priceless! Thanks, again. read more