We go to this location very often and our drinks always turn out very delicious, the service is…read morevery good and the baristas and very kind. Although I've never been inside, based on what I see through the drive through window the place looks very clean. I would very much recommend this place!

The banana a bread and drinks are Farley good it's the customer service that pisses me off I go…read moreinto the drive thru and she only asks for one person what they want then makes it without asking if there's anything else my other buddy's a regular so she just makes what I he wants without asking I have to pretty much yell everytime I want something for myself it's such bs

Wake Up Call is the best coffee house in the Tri. I would know, I moved here after being in coffee…read morecapital of the world, Seattle, for 24 years. Their coffee is AMAZING!! My favorite barista is Tony on 27th!! My other two faves are at the Southridge location, Liz pictured below and Kaleb! I don't have a pic of Tony, but I'll get one!). I'm always greeted with so much kindness and by name. They know my drink and don't even have to ask. They have the best customer service, friendliest bunch if I ever knew one. I HIGHLY recommend them, you will never be disappointed. And if you are? They will make it right!!

In general, wake up call ranks above the "other" coffee places. HOWEVER...recently a change was…read moremade to the loyalty program and earned rewards (free drinks) are expiring. Those rewards are one of the reasons I go as often as I do, and it is ridiculous that I have to use them rather than save them for a rainy day. I earned them...they are mine to do what I wish with. I'm rather annoyed, especially if you add the turnover rate recently and all of the awful drinks ive paid for because the new employees can't make a decent tasting drink!

The cozy cup one of my favorite ones to go to I like the menu one of my top favorite my second…read morefavorite

Kozy Kup has become our go-to when we're in town. Great atmosphere, and really, REALLY good…read morecoffee! Small food menu as well. They do get pretty busy so service gets backed up sometimes but it's worth the wait.

Great coffee Awesome staff…read more Even got a free pair of sunglasses. Who doesn't like that?

Tia is absolutely amazing!!!! Such a sweet and friendly barista!!! I tried it and loved it so HAD…read moreto go back the next day!! She helped me again and remembered my name and drink from the day before!!! What a great worker which is so hard to find these days!! Thank you Tia!

Great coffee shop! Nancy and the team here really know how to make a great drink. If you are really…read moretired, try the big Chief mocha. Thank you very much for the great drinks and amazing customer service. Be sure to sign up for the text alerts, they are usually a great deal.

Horrible customer service went in the morning to get coffee and the employee was so rude, will…read morenever return again that ruined my day

I ordered the firecracker drink and the blended cookies and cream! Both were good just wish the…read moreblended one was more thick and wish the firecracker had less of the blue curaçao and wish they gave me a straw for the boba that actually worked. Came here the next day and got 2 drinks. It was $15 before tip for 2 24 ounce drinks. Crazy! They gave me a boba straw this time and it tasted a lot better than the last time.

Wow. The rude employee yesterday morning just cost wake-up call customers. I was asked what to…read moreorder. I said, if you put in our rewards number, you'll see. She snaps the last order at me and turns away. I had another drink and a pup cup to add to the order. When she came back and we told her we had stuff to add. She seemed even more annoyed and upset. She asked if we wanted a drink carrier, I said no. She grabbed a drink carrier anyway! No sleeves on the drinks, so I pull around & go in to ask for sleeves. Instead of handing them to me, she threw them down on the counter. Like I can't believe you want me to do my job attitude. The other employee there was amazing and why we kept going back. This rude and snappy employee is driving customers away! The coffee was mediocre and it has ruined the experience for us. Do better wake-up call. If I wanted to be annoyed at a stand. I'd go to Dutch Bros. where say "Bro" at the end of every sentence.

If a coffee shop and a cocktail lounge had a really cool, slightly rebellious child, this would be…read moreit. The moment you walk in, you're hit with a neon glow that feels equal parts late-night hideout and upscale hangout. Teal and magenta lighting bounce off glossy floors, the bar is backlit like it's auditioning for a movie scene, and the whole place has that "we didn't try too hard, but somehow nailed it" vibe. It's modern, a little edgy, and surprisingly comfortable--like a lounge you'd expect in a bigger city, but without the attitude. The seating is intimate without being cramped, with cozy tables tucked behind decorative partitions that make it feel semi-private without cutting you off from the energy of the room. You can sit back, relax, and either have a quiet conversation or just people-watch while sipping something strong and well-made. And speaking of sipping... the bar doesn't mess around. Cocktails, wine, beer--whatever your mood is, they've got you covered. It's the kind of place where you might plan to have one drink and accidentally stay for three because the atmosphere refuses to let you leave early. Then there's the food, which punches way above "bar snacks." Street tacos that actually taste like they belong on a food truck with a line out the door, turkey cranberry sandwiches that somehow feel both comfort-food and gourmet at the same time--it's the kind of menu that makes you rethink your "I'll just grab a quick drink" strategy. Bottom line: it's cool without trying, stylish without being pretentious, and the kind of place you'll want to bring friends to... mostly so you can act like you discovered it first.

...I tried *so hard* to like this place. The coffee is pretty good, I'll give them that, but they…read moreovercharge for everything in my opinion and what is a $7.75 coffee drink at my favorite Tri-Cities coffee shop cost about $11.00 at Peacock. A bigger issue, though, is service and just the basics of running a business. I've visited the new location three times now. The first time, I looked up the hours online, showed up about 10 minutes after opening time and the door was locked, no sign of life inside. I had planned to grab a coffee, open my laptop, and get some work done. I called the number listed, got no answer. Decided to run an errand I didn't really need to run, came back an hour later and they were open. I asked the owner about missing the open time posted on the website, on social medial, on Google, and on the door...I was told that the hours posted are pretty much just when they *try* to be there. Not a hint of apology for my inconvenience. Just an extremely defiant attitude that gave vibes of it being my fault for expecting them to be open during their own posted hours of operation. Off-putting, but I grabbed a coffee anyway and pulled up my laptop, tried to log in to wifi and appeared to be greeted with a pay site for wifi. I wasn't *about* to have another conversation with a surly owner, so I drank my coffee (again, decent coffee, no complaints there other than the cost) and I left. Stopped by one other time well within hours, met a friend for a quick coffee & chat, uneventful and unmemorable other than, again, a pretty curt and unfriendly interaction with the owner. Tried ONE MORE TIME, yesterday, ordered my seven-dollar coffee which I paid eleven dollars for (more after a tip, which I just do for karma reasons) and had the usual awkward and unpleasant chatter with the owner. Asked about wifi, was told it's free for customers, got the password, but he said "Unless it's down...it was yesterday." I asked if he could check on that. Took my coffee, sat down, opened my laptop, and yes, wifi was up, but no, it had no internet connection. I approached the counter, asked (again) if he could maybe reboot the router, whatever, see if internet would come back online. He told me flat-out that no, he wasn't going to do that, he'd talked to tech support and they hadn't called him back yet. Again...ZERO apology for the inconvenience, just a tone of annoyance that I was even bothering him about it. I'm done. The place looks nice, it's not far from home, and the coffee, while priced way over the competition, is not bad. But good LORD, I cannot with the constant rude, dismissive, entitled behavior of the owner. The exact antithesis of what a neighborhood coffeeshop vibe ought to be. If you visit, good luck to you. Bring your wallet and your willingness to spend too much, and your thickest skin, and be prepared for a hostile grip of attitude from the owner. Maybe some people are into that, I don't know, but I won't be darkening that door again.

Coffee shops like this make me wish I still lived in Tri-Cities! Wake Up Call is a gem that offers…read morenot just unique coffees, but also energy drinks and breakfast items that are perfect for jump-starting your day. Scattered throughout the Tri-City area, some locations provide cozy open seating areas inside, while others have convenient drive-thrus for when you're on the go. Though I've sampled some of my friends' beverage choices, my go-to is the Double Decker! This delightful concoction is a peanut butter blended mocha made with real peanut butter--an absolute dream for any peanut butter aficionado. My only gripe is that the last two times I visited, they gave me a medium when I ordered a large. Despite this minor hiccup, do yourself a favor and make sure you drop in if you're ever in the area! The friendly staff and delicious offerings make it worth the visit.

I wish I lived in Kennewick so I could support this business again!…read moreAmazing service, super friendly, excellent recommendation (the chocolate macadamia was indeed amazing!!!!!!!). All around great experience.