Why does NC Heart and Vascular/UNC Rex hate patients so much? During the past year I have been…read morethrough several cardiologists here and have been endlessly frustrated. None of them respond to emails nor phone messages within the three business days promised on the patient portal message feature. EVER. It takes over a week to hear back. And another week quite often to get to a resolution of the issue. Patients are clearly not a priority. When they do respond it takes a week or more to get them to correct repeated errors. A few months ago I needed to request reauthorizations and minor changes to 3 heart meds, but the nurse screwed up every. single. one. More tHan once. Each error could have been avoided had she just read my emails rather than glossing over them. They really couldn't do a worse job if they tried. One cardiologist ignored my pleas for help and refused to change my treatment plan, which resulted in a trip to the E.R., 3 day hospital stay, and surgery. Another had a major freakout because I see an integrative doctor as my PCP. ??? I currently have an urgent situation that could be resolved in 5 minutes' time, yet I have been waiting 2 weeks so far for any response to my email and voicemail. They are aware that the beta blocker I take for a serious heart condition has been discontinued by the manufacturer recently, and that I need a new beta blocker prescription immediately before my current fill runs out, but choose not to respond, as usual. During the course of at least a half dozen attempts to contact the current cardiologist, in which I could do nothing--no grocery shopping, no vacuuming, no other calls--while waiting on a response for a week or more, it was made abundantly clear that not one medical staff member cares squat if patients live or die. They leave patients with few options in urgent situations. I should not have to go to the Emergency Room just to get a prescription. UNC/Rex/NCHAV's negligence will end in lawsuits. UNC/Rex/NCHAV do not deserve their reputations. They have taken the "care" out of healthcare. Shockingly unprofessional, should have certifications revoked. Anyone know a decent cardiologist who is not part of the 3 main health care systems in the Raleigh area? One who actually wants his/her patients to live...

I was not comfortable in the office, mostly due to my own anxiety and stress. I did receive…read moreappropriate level of care and I'm relieved that my test results were given proper attention and delivered quickly.

All the doctors, PAs, RNs and CNAs were outstanding. Over the ten days my husband was in the…read morehospital being evaluated, he had great care and the entire staff was professional , competent and compassionate. We highly recommend Wake Med Raleigh.

for a heart specialist, Drs there have no heart nor empathy. worst patient service ever.read more

There are two reviews here .Dr.Scanlan is excellent.. He is well trained ,,stays current but also…read morehas the benefit of years of experience . Unfortunately one has to deal with other staff he is aligned with thatI I would NOT give a high rating . So it's a " Catch22 " dilemma . I choose to see him but It's problematic .

I'm hesitant to leave a review because this place was really a hidden gem! We come here for my baby…read moreto get blood draws. There's not a long wait. The phlebotomists are professional and so sweet to my baby who is crying and scared. They are sweet to my toddler who just comes for the ride. It's not a long wait, at least when we go. As soon as you walk in the doors the staff are friendly and welcoming. It looks new, clean, and really just a gem of a place. So don't go there! Lol.

I signed up for a medical study through Wake Med and needed to get some labs done. The Wake Med…read moreWake Forest Medical Park is where I chose to go. The facility is fairly new. I'm not sure how long it has been open but it one facility for pretty much everything. They have primary care, cardiology, OBGYN, pediatrics, urology, orthopaedic, physical therapy, surgery and the lab. I didn't see urgent care though. I'm not sure if all the offices were open yet as the parking lot was pretty empty. There were multiple entrances. Once I figured out where the lab was, check-in was easy and I just had to wait my turn. I was given a phlebotomy student at first but knew that wasn't going to work for me so after she couldn't find my vein a more experienced tech took care of me and got me the first try.

I was scheduled for an in office echocardiogram and up to the day before they did not give me an…read moreestimate of my pit of pocket expenses. I even contacted my insurance directly and found out my percentage that I was responsible for yet Cary cardiology could not tell me the price of the test. my insurance company also informed me that Cary cardiology did not request an pre authorization estimate for expenses. long story short- Cary cardiologist expects their patients to show up blind- not knowing what they will pay. And if you inquire they loop you to voicemails.

Avoid this place. Waiting room traffic is like a carnival. 2nd visit. Appointment was at 1:00,…read morewaited until 2:30, finally got up and walked out. I am not going to reschedule since I've seen this chaos twice already. Looking for another provider.

Great people, not rushed, but they are not knowledgeable on addressing root cause or deficiency. I…read morewas put on life long blood pressure meds. Instead, my own research led me to find that I was magnesium deficient for years. This caused fast heart rate and high blood pressure. I took magnesium LThreonate from Dr. Mercola or life extensions on amazon. 3 times per day. I am healed and have been off meds for 2 years. I hope this helps other to research root cause and not go on life long medication that will not ever heal your body. You will only become dependent on it, and it will cause other negative issues.

Went to a follow up appointment with my wife and was refused entry to the appointment room where I…read morewas allowed the prior visit. Also stop calling my black wife Ms if there is a white husband with a wedding ring with her. don't make early morning appointments and then show up 10 minutes late as the doctor for the appointment. This is the first time during our 5 years of marriage this husband was not allowed to be in the same room as the wife. Most unprofessional medical service I have seen in 55 years on 3 continents. When you see a man in the waiting room and you are not sure he is a direct family member as he has a different skin color as the patient perhaps ascertain who he is prior to refusing entry with the patient. Have you considered racial sensitivity training of your staff?

I had my colonoscopy and endoscopy done at Cary Wake Med on January 21, 2021 by Dr. Shannon Scholl…read more I had never been to this hospital before for any procedure and my experience was wonderful! From preregistration throughout the entire procedures I was handled with much care, dignity, and respect! I found each nurse who dealt with me to be very friendly, polite, and very good at explaining what she was doing each time she tended to me! I myself HATE hospitals, but my experience here was outstanding!