I've been a patient here for several years and have found everyone I've interacted with to be very…read moreeasy to deal with. The front office team is pleasant, kind, and proficient; it is run very well. The medical staff treatment has been appropriate and effective.

This practice appears to have significant issues with doctor AND patient retention. In the 3 years…read moreI was there, 2 Physicians Assistants, and at least 3 patients, were released, kicked out of the practice. YES, releasing patients is a thing, typically VERY rare in the industry due to the downstream impacts of abandoning patients, but 3 in 3 years, clearly not for this practice, and 2 PA's too in that time? One has to ask what the heck is going on over there?! Why are they having so much trouble keeping doctors AND patients? What is the common denominator? Say it with me....POOR MANAGEMENT! There is much more I have to say on this subject but need to refrain in this forum. I will say to anyone else in this situation, it isn't right, and don't be bullied with what appears to be iron clad paperwork...

I've seen Dr. Whelan for years and hands down he's one of the best. He listens to every word and is…read morethoughtful/compassionate about what is needed. Always helpful and quick when needed. The staff has been amazing too! Super friendly and responsive.

This is our go-to for urgent care…read more I'm clumsy and my husband has health issues. We're here from once a year up to 3x a month. Sometimes we are treated and go home; sometimes we'll have one test or one look and staff will call an ambulance. Everyone, from check in employees to all levels of medical staff, is knowledgeable, professional and kind.

On 19 Aug 25, my wife heart beat was 172 and they took her in the back ASAP with 3 nurses and gave…read moreher meds for AFIB, waited a few hours had to shock twice and everything got better. Today, 21 Aug 25, her heart rate was in the 80's, but blood pressure was 206 over 96 and the triage lady that checks told her to have a seat. I told her to request to speak to a doctor but that same lady spoke to another lady next to her and then had my wife go to the back. The ER was packed on both sides and it is only Thursday.... Wake County Commissioner's need to have another facility available... The population is growing but the support structure is not growing with the population.

Absolutely awesome care. The entire staff (physician, physical therapist, transporter…read more Environmental sciences, nursing and chaplain) were caring, transparent, and truly looked at all options for the best care for my father. Truly a blessing to have him taken care of at Wale Med.

I went to Optimus Urgent Care @ 4:30 on a Sunday. I needed 7 topical stitches. I was told by the…read moredoctor that she would not give me the stitches and was sent to Wake Med Emergency Room. I practically begged her to give me the stitches but she would not. As I was sitting in the emergency room, in walked the patient that had been in line behind me @ Optimus. The doctor @ Wake Med could not understand why I was sent there either. Seems to me the only answer to that question is that the doctor at Optimus obviously wanted to get out by 5 and sent her patients to the emergency room without even considering how much it was going to cost the patient. Instead of paying the $89 copay for urgent care we ended up paying out of pocket over $1,100 for 7 stitches! If an urgent care can't do basic stitches, what can they do?

I did not have a good experience at this practice. The front desk was not friendly, and my…read morephysician i saw seemed inexperienced. I thought the routine tests that were performed on me were irrelevant to my symptoms and left without answers. the physician didn't even shake my hand when i was greeted. I found her unhelpful and furthermore bill was coded incorrectly and i was billed wrong for my appointment. i would not go back and i would not recommend.

I've been to this office twice now and I am continually floored by how kind, patient,…read moreunderstanding, and knowledgeable the staff is. The office and all rooms are always perfectly clean and incredibly comfortable. I give great thanks to the team there for their wonderful service and care.

No actually a horrible place no offense, receptionist was angry, the doctor didnt listen to what i…read morehad to say. Told her it was kidney pain she told me to eat more fiber and chia seeds- it was such a horrible and pointless visit they shouldnt have gotten any money. I was taking at home antibiotics (natural ones- like oil of oregano) i told her that would affect the test results, they came back that i dont have a uti but literally a few days later i stopped taking it and im back to worse again. But actually its just 'constipation' I know my body and thats not it the gas lighting in the medical system is crazy.

Couldn't possibly be more pleased with the care I receive at Avance Care. Reviews like this are…read morecertainly subjective, and it can be tough to distinguish between good positive and good negative reviews. I can't really help there, but for what it's worth, this is another overwhelmingly positive review for Dr. Houng and his entire staff. I moved down here in 2008 and had trouble finding a primary care physician. Too many of the practices affiliated with the major hospital systems are like assembly lines, and pack way too many patients into their practice. Because of that, it's hard to get an appointment, and tough to nail down communication with your provider when all you have is a simple question. I started going to Avance Care maybe 2 years ago and have been grateful ever since. Dr. Houng is truly one of the best, and I can't recommend him highly enough. All of the nurses and lab techs are outstanding, and have always been welcoming and accommodating. Being able to book your appointments online, message back and forth with the doctor, and not have to worry about getting lost in the shuffle is HUGE when it comes to a PCP. After my experiences at Avance Care, I just can't see a situation where I go back to a hospital-affiliated PCP practice. The process and the people at Avance Care are just way too good. You'll love it, believe me.

The office is very clean, the front desk was very clear, quick, and patient. I was serviced for…read morelabs expeditiously. Overall pleasant and streamlined experience! Very friendly staff, and the provider who drew my blood did it with exceptional care quality. Very glad I chose to come here!

I had an amazing outcome here last week!…read more After 30+ yrs of medication resistant depression, I left my last treatment smiling, laughing, and ready to embrace the world. Two hours before, I was on the verge of tears and was contemplating hospitalization. Calling this treatment life-saving / life-changing is NOT hyperbole. For me, it's absolutely true. I am a licensed medical professional and researcher. The research I uncovered confirmed for me that ketamine delivered by IV is so much more effective because of the 100% bio-availability; data on the nasal delivery of esketamine shows bio-availability between 5% - 45%. While I typically prefer a conservative approach to healthcare, I was in a state of despair and needed assistance. So, I asked a fellow clinician to check out this location on my behalf. We both were satisfied with what we found. Specifically, the staff here are all Certified Nurse Anesthetists. This means they administer ketamine as part of their daily practice, ketamine is a well known medication for them to administer and to regulate, and they are skilled in its management. Some locations that administer ketamine do not have these professionals on site and would have to call 911 if something untoward occurred. Finally, I believe the previous poster is unfamiliar with the healthcare paradigm. Nurse Practioners and Physician Assistants require a supervising physician but are autonomous healthcare providers otherwise. This company rents space in Select Family Practice and they have a supervising physician - Russell Harrell, MD - and two PAs. Triangle Ketamine Specialists is licensed by the state and has no need for a dedicated physician for their practice to operate. I recommend this practice without reservation and have recommended it to both friends and patients. I have not felt this happy, energetic, and resilient in more than a decade.

Shady. This business took over for Dr. Sadat's family practice and urgent care. There is no…read morephysician on site, or even listed on the website. I asked about treatments and they gave me information about financing. What? They wouldn't share the name of the doctor or even the names of medical providers. Weird and shady. Why would doctors office not include the name of the doctor on the door of the office, on their informational material in the office, on the website, or even in person when I asked. I did not receive treatment from this factory / facility.