This practice appears to have significant issues with doctor AND patient retention. In the 3 years…read moreI was there, 2 Physicians Assistants, and at least 3 patients, were released, kicked out of the practice. YES, releasing patients is a thing, typically VERY rare in the industry due to the downstream impacts of abandoning patients, but 3 in 3 years, clearly not for this practice, and 2 PA's too in that time? One has to ask what the heck is going on over there?! Why are they having so much trouble keeping doctors AND patients? What is the common denominator? Say it with me....POOR MANAGEMENT! There is much more I have to say on this subject but need to refrain in this forum. I will say to anyone else in this situation, it isn't right, and don't be bullied with what appears to be iron clad paperwork...

On 8/5, I canceled an appointment with a Physician Assistant more than 24 hours in advance and…read morerescheduled for 8/9 to see my primary physician. Despite proper notice, I was charged a $100 cancellation fee for an appointment I never attended. The charge is unjustified and not a medical service fee. I was on short-term disability and needed to meet my physician to complete insurer-required paperwork. I've since received repeated past-due notices and payment demands for this disputed amount. The clinic also sent notice that they will not accept partial payments, raising concerns about unfair billing practices. When I raised my concerns in writing and advised that I intended to file a complaint, I received a text message from the office manager, Dr. Gruber, accusing me of being "threatening." As an African American woman, I found this characterizes my professionalism unfairly and offensively. I am requesting: Removal of the $100 charge. Written confirmation that no further billing or collection attempts will occur. I have pursued this through the BBB, the Department of Consumer Affairs, and other consumer protection channels. This complaint is to show their unfair billing, poor communication, and discriminatory treatment.

I've seen Dr. Whelan for years and hands down he's one of the best. He listens to every word and is…read morethoughtful/compassionate about what is needed. Always helpful and quick when needed. The staff has been amazing too! Super friendly and responsive.

This is our go-to for urgent care…read more I'm clumsy and my husband has health issues. We're here from once a year up to 3x a month. Sometimes we are treated and go home; sometimes we'll have one test or one look and staff will call an ambulance. Everyone, from check in employees to all levels of medical staff, is knowledgeable, professional and kind.

On 19 Aug 25, my wife heart beat was 172 and they took her in the back ASAP with 3 nurses and gave…read moreher meds for AFIB, waited a few hours had to shock twice and everything got better. Today, 21 Aug 25, her heart rate was in the 80's, but blood pressure was 206 over 96 and the triage lady that checks told her to have a seat. I told her to request to speak to a doctor but that same lady spoke to another lady next to her and then had my wife go to the back. The ER was packed on both sides and it is only Thursday.... Wake County Commissioner's need to have another facility available... The population is growing but the support structure is not growing with the population.

Absolutely awesome care. The entire staff (physician, physical therapist, transporter…read more Environmental sciences, nursing and chaplain) were caring, transparent, and truly looked at all options for the best care for my father. Truly a blessing to have him taken care of at Wale Med.

I went to Optimus Urgent Care @ 4:30 on a Sunday. I needed 7 topical stitches. I was told by the…read moredoctor that she would not give me the stitches and was sent to Wake Med Emergency Room. I practically begged her to give me the stitches but she would not. As I was sitting in the emergency room, in walked the patient that had been in line behind me @ Optimus. The doctor @ Wake Med could not understand why I was sent there either. Seems to me the only answer to that question is that the doctor at Optimus obviously wanted to get out by 5 and sent her patients to the emergency room without even considering how much it was going to cost the patient. Instead of paying the $89 copay for urgent care we ended up paying out of pocket over $1,100 for 7 stitches! If an urgent care can't do basic stitches, what can they do?

I did not have a good experience at this practice. The front desk was not friendly, and my…read morephysician i saw seemed inexperienced. I thought the routine tests that were performed on me were irrelevant to my symptoms and left without answers. the physician didn't even shake my hand when i was greeted. I found her unhelpful and furthermore bill was coded incorrectly and i was billed wrong for my appointment. i would not go back and i would not recommend.

I've been to this office twice now and I am continually floored by how kind, patient,…read moreunderstanding, and knowledgeable the staff is. The office and all rooms are always perfectly clean and incredibly comfortable. I give great thanks to the team there for their wonderful service and care.

No actually a horrible place no offense, receptionist was angry, the doctor didnt listen to what i…read morehad to say. Told her it was kidney pain she told me to eat more fiber and chia seeds- it was such a horrible and pointless visit they shouldnt have gotten any money. I was taking at home antibiotics (natural ones- like oil of oregano) i told her that would affect the test results, they came back that i dont have a uti but literally a few days later i stopped taking it and im back to worse again. But actually its just 'constipation' I know my body and thats not it the gas lighting in the medical system is crazy.

The office is very clean, the front desk was very clear, quick, and patient. I was serviced for…read morelabs expeditiously. Overall pleasant and streamlined experience! Very friendly staff, and the provider who drew my blood did it with exceptional care quality. Very glad I chose to come here!

Felt unsafe and uncomfortable with the medical assistant not taking proper covid precautions,…read moreespecially with my elderly father who just had a heart attack with multiple comorbidities. Update: The office manager called and said the MA could've "forgotten" or "not notice" her mask was below her nose and that they work 12 hr shifts. Maybe that's a flaw with staffing/ medical system if you are overworking your employee. After 2 years of a pandemic and rise in omicron cases, healthcare workers should set the standard. I am well aware of the long hours they work, but this is the bare minimum (proper mask wearing) I'm asking for because LIVES are at stake. Rather than giving banal excuses for reckless behavior, perhaps be betrer at taking accountability.

I had an amazing outcome here last week!…read more After 30+ yrs of medication resistant depression, I left my last treatment smiling, laughing, and ready to embrace the world. Two hours before, I was on the verge of tears and was contemplating hospitalization. Calling this treatment life-saving / life-changing is NOT hyperbole. For me, it's absolutely true. I am a licensed medical professional and researcher. The research I uncovered confirmed for me that ketamine delivered by IV is so much more effective because of the 100% bio-availability; data on the nasal delivery of esketamine shows bio-availability between 5% - 45%. While I typically prefer a conservative approach to healthcare, I was in a state of despair and needed assistance. So, I asked a fellow clinician to check out this location on my behalf. We both were satisfied with what we found. Specifically, the staff here are all Certified Nurse Anesthetists. This means they administer ketamine as part of their daily practice, ketamine is a well known medication for them to administer and to regulate, and they are skilled in its management. Some locations that administer ketamine do not have these professionals on site and would have to call 911 if something untoward occurred. Finally, I believe the previous poster is unfamiliar with the healthcare paradigm. Nurse Practioners and Physician Assistants require a supervising physician but are autonomous healthcare providers otherwise. This company rents space in Select Family Practice and they have a supervising physician - Russell Harrell, MD - and two PAs. Triangle Ketamine Specialists is licensed by the state and has no need for a dedicated physician for their practice to operate. I recommend this practice without reservation and have recommended it to both friends and patients. I have not felt this happy, energetic, and resilient in more than a decade.

Shady. This business took over for Dr. Sadat's family practice and urgent care. There is no…read morephysician on site, or even listed on the website. I asked about treatments and they gave me information about financing. What? They wouldn't share the name of the doctor or even the names of medical providers. Weird and shady. Why would doctors office not include the name of the doctor on the door of the office, on their informational material in the office, on the website, or even in person when I asked. I did not receive treatment from this factory / facility.