deserves a Zero. as a Registered Nurse I am embarrassed of the care my grandson and SIL received on…read more11/24. My grandson had diarrhea and vomiting (severe) along with SIL committing. They were there for approximately 30 min. Did useless Covid test, that you can have done for free elsewhere, a strep test , with No symptoms of strep and a flu test.all negative. Said didn't know what was wrong, gave zofran for home. Their bill in excess of 2700$, for Zofran. i will report this overpriced visit to insurance and other forms of media! Insurance covered only half, which makes me question, if this Baptist urgent care charged customary fees?

Awful experience. They charged me $1200 for an EKG and finger prick for glucose only to tell me…read morethey couldn't help me. Furthermore, they proceeded to reprimand me for not coming in sooner. Why? You couldn't help me anyway. Go across the street to Jackson urgent care and stay away from here. Just an FYI, Baptist charges at least 3x as much as other hospitals and they don't discount no matter how much you ask.

Today, I went to Jackson Urgent Care at Country Walk for an X-ray following an injury that occurred…read morethe night before. I made a pre-arrival appointment for 9:30 a.m., and from the moment I walked in, the experience was exceptional. Chelsea at the front desk greeted me with a smile and was both friendly and professional. As a new patient, I was fully registered within just a couple of minutes. She even informed me of my copay before I was seen, processed my payment, provided a receipt, and explained what to expect next. Shortly afterward, Tiffany, the medical assistant, brought me back to the exam room. She was incredibly friendly, made me laugh, and immediately put me at ease. You can tell she genuinely cares about her patients. She efficiently took my vital signs and gathered information about my injury. Abi, the nurse, also assisted during my visit. She was bubbly, kind, and welcoming, adding to the positive atmosphere. Dr. Louis came in promptly after Tiffany finished. He was calm, professional, caring, and had an excellent bedside manner. After evaluating my injury, he ordered the necessary X-rays. Jonathan, the X-ray technologist, arrived right away. He was courteous, knowledgeable, and efficient. He completed my X-rays quickly while explaining the process and what the remainder of my visit would look like. The communication and teamwork among this entire staff were outstanding. Everyone worked together seamlessly, and I felt informed and cared for every step of the way. My X-rays were read quickly, my discharge instructions were thoroughly explained, and I was provided with the equipment needed to help immobilize my injury. From check-in to discharge, I was in and out in less than 45 minutes. I would gladly return to this location and highly recommend it to anyone needing urgent care services. This team deserves a 10 out of 10 for professionalism, efficiency, communication, and patient care. Thank you, Chelsea, Tiffany, Abi, Jonathan, and Dr. Louis, for providing such exceptional care and demonstrating what great teamwork looks like!

The intake staff and the nurses they transferred me to due to inability to answer simple questions…read morewere all completely incompetent, rude, and bizarre. Don't waste your time going here if you're looking for medical staff with the ability to listen to a question and respond to it.

My son needed to have an ultrasound done here and it was a smooth and pleasant experience. Check in…read morewas quick, the staff was very professional and the ultrasound tech made my son feel comfortable that I didn't even need to hold his hand! 10/10 Service. P.S parking is a bit of a hassle because of the way the plaza is set up

Was out of town and my son had a minor accident on a bike playing with this cousins…read more Came here and from the beginning, everyone was kind and treated us great. They seemed pretty busy but are doing the best they can getting everyone seen as quickly as possible. Asked many questions and have taken great care of my son. Also, very clean hospital !

Very clean environment. Everyone is so helpful, respectful,…read moreand nice. They are always so quick. The waiting room is never full like other urgent cares. Baptist Health is top level care.

I am so glad i came here. I was the first person at 9 am . Was called and taken in within 5…read moreminutes all staff from front desk nurses and doctors were very nice and kind. They did all nessesary test to confirm my kidney infection and i left with antibiotics. I have no insurance and was given a cheaper price to pay upfront which i did. I read reviews and i am so glad i still came. I had excelent medical care. It is extremely cold inside and they did not have blankets that was the only down side

Dr. took care of me, asking questions, take blood for lab work. I receive d phone call following up…read moremy appointment. Excellent service.

The person seeing patients today let a walk in get serviced before a sick pregnant woman with an…read moreappointment for a "quick vaccine". That quick vaccine still took time to get seen that took away from my scheduled time. Im sorry but if someone has an appointment they need to get seen at the time of the appointment. Walk ins should be seen when there is availability. After the appointments have shown up. I showed up early just to wait around.

Amazing! The Dr very professional and the staff nice and very helpful .The place very clean .read more

I came here bright and early on a Wednesday morning to complete a Pre-Employment drug screening…read more They open at 8am, I arrived at 8:30am. I'm the only person in the lobby. Why did it take them over an hour to call me back just to pee in a cup for a drug test?? An hour? They need to do better

Highly recommend this express care clinic. We were seen and cared for immediately, including X-rays…read moreand evaluation within 1 hour. I would like to give special thanks to Leon who was very kind, thoughtful and a fantastic healthcare provider. There were 3 patients who walked in at 8 pm- one hour before closing and he provided excellent care to all of us. Highly recommend

DON'T USE IF YOU HAVE TRICARE. They will tell you they accept Tricare, BUT they are out of network…read more I had gone to two different urgent cares prior to this one and those urgent cares advised me they didn't accept tricare. I finally found this baptist outpatient services and ask the lady at the front if they accepted tricare and they said yes. They evaluated me and that was the end of it... so I thought. 4 months later they sent me a bill for the service they provided 4 months prior that my insurance didn't cover. I called my insurance and they had advised me even though my urgent care visits are covered 100% this urgent care was actually out of network and that's why they only covered a portioned of it. They will lie just to get your money. Very unprofessional and deceitfully!!

The wait times are absolutely horrible!…read more My father waited an hour to be seen for his first appointment. We opted to hear his blood test results over the phone. The doctor was supposed to call at 1:30. After repeated calls, the doctor finally called back at 2:45. I foolishly decided to take my mother here as well. We waited an hour and a half before being called in. We saw countless people enter after us but go in before us. As my mother is an incomplete quadriplegic, she always has a nurse with her. The morning nurse's shift ends at 12, meaning we had to leave the office no later than 11:30. I explained this when making the appointment, when we arrived and to the nurse when we finally entered the exam room. They kept saying we would be out in time but they really just ignored us. I knew there was no way a new patient visit with blood being drawn would only take 30 minutes. The nurse became upset when I said all we had time for was the blood work, no vitals, nothing else. None of the paperwork we turned in at the beginning of the visit was read by anyone because the nurse was asking the same exact questions. I was hoping they may have read it during the 1.5 hours we were waiting but no. The doctor didn't seem concerned about the ridiculous wait nor our time restraint and really did not like it when I said his office is very poorly managed. We ended up leaving at 11:20 with only bloodwork being done. These doctors do not respect their patients time. Please go anywhere else.

From entering in their office to leaving I have nothing but the best to say about his reception the…read moredoctor the nurses, the respect their knowledge their patients I highly highly recommend this office