Store was little dirty but normal. Prices was reasonable. Fast check out. Friendly staff.

This pharmacy is ridiculously bad. The drive through line is often very long (up to an hour). Went to fill an ER prescription Was told to come back in a couple hours; when I did they said the rx would be ready in a couple days because it was coming from Denver. Seriously? The apparently started the day backed up with orders. I'd recommend choosing a different pharmacy. Edit: So they never even worked on the prescription. They're patently inept and do not care about your health or pain. Finally had it transferred to a different pharmacy Avoid at all costs. read more

You guys need more people helping with the pharmacy. I waited so long at drive through. Not okay!!! read more

They are usually pretty quick filling orders. The app is very convenient to refill meds (except for narcotics which need to be called in). Negative here is the wait to talk to the pharmacist can be lengthy. The drive thru is convenient if you go at the right time; rush hour is not the time. Also, if you order on the app early enough, they will mail you your meds for free or a small fee if you need them a little sooner. read more

People are sick and suffering, and this staff thinks it's a joke! They whine about being busy and take several hours to fill an antibiotic prescription. I'm sorry...maybe you guys picked the wrong line of work! They also cancel perfectly valid prescriptions. They canceled a prescription twice on us. We double checked and saw that the prescription hadn't expired. Again, I think it's just because they're busy, so they give up and start arbitrarily canceling orders. I had to fly to California the next day and so I transferred that prescription to another Walgreens there; they were able to fill it with no problem. To the pharmacy management at the Barnes Road location, you guys really need to figure this out. People's health and wellness is in your hands. read more

This has to be the worst Walgreens in the country. I spend half my life waiting on their drive through or counter lines. Moving my prescriptions over to CVS at Target. read more

Some people are really nice, while others have the most outrageous attitudes. I went there last night to get some snacks and the woman at the counter was extremely friendly with the man before me. Once I got to the counter, she didn't say a word, but when I asked for a bag she gave me the most disgusting look. She slammed the bag on the counter and dropped my stuff in it. I said "thank you so much, have a wonderful day" and she responded with "yeah.." However there's this really tall guy that works there, super kind to me and my boyfriend each time we go in. So I'm not too upset read more

If I could give no stars I would. This review is actually for the Walgreens pharmacy call center that you have to speak to before being connected to the actual pharmacy. They are very rude. I've had multiple unpleasant experiences. Walgreens needs to do better with who they hire. Will be taking my RX elsewhere. read more

Counter Tech in the pharmacy was very gracious to me getting my much needed meds today. She sorted thru a doctor-pharmacy-insurance company snafu and handled it like a champ! I told her I appreciated her. read more

I've been a customer within the Barnes/Tutt pharmacy for a few months, and have been very impressed with the care I have received. Even when there's difficulty with availability, (because the makers of my medication created such a shortage.) The pharmacy workers don't just respond with, "I'm sorry, we can't help you right now.," to "Allow me to check other options." She called other stores for me, explained partial refills, even suggesting phoning my Doctor for the higher milligrams and cutting them in half!! All of this together, and more, seem very above and beyond what I would "expect" in attempts to help me. Making me feel well taken care of, heard and cared for! The pharmacy seems like exhaustive work with not very little appreciation. I appreciate you!! Thank you Walgreens Pharmacy! From Heather read more

The pharmacy technicians need customer service training because they are incredibly rude. It takes a long time to get through talk to someone when you try to call in and when they answer, they are very short and impatient with their responses. read more

Had an appointment scheduled at 4:20, checked in, was asked about it and waited till 4:40. No acknowledgment and then was told at 4:46 that they couldn't get me back for the appointment made. Awful and don't recommend. read more

Been using them as a pharmacist for years had a doctor mess up a prescription gave me the wrong quantity called the pharmacist. She was a total smart ass pretty unprofessional. The doctor was a one time phone in job so I couldn't get him back on the line, they could be a lot more friendly and don't treat people like you're stupid. read more

I wish there was an option to leave a negative star. Absolutely horrible service. You and your whole family are sick, more than half of you literally can't leave the house and the rest of you feel absolutely sick when you do. So I decided to use the delivery option for the first time ever. The app feature wouldn't work so I had to call and after waiting on hold I was finally able to place my order at 5:59pm per the Walgreens rep on the phone. By 6:15pm I had not gotten a confirmation text so I called to check on my status and find out the delay. I was told there was a technical issue and placed on hold. She came back and said the payment had not gone through and then goes "oh wait, yes it has let me put you back on hold". So I go back on hold. When she comes back she tells me my medication will be delivered tomorrow when I paid for tonight. I corrected her and told her it supposed to be tonight. She tells me the cut off is 3:00pm. I informed her that her their app and website the cut off is 6:00pm and my order was in at 5:59pm so I made the cut off. She puts me back on hold and comes back to tell me that because of the technical issue it went past the cut off time and it will still be tomorrow. Their technical issue is not my fault and I met their guidelines. They need to still comply with their stipulations they listed. They refused. I spoke with a manager. Supposedly, they did not have a door dash person available because it was too late. They refused to meet their own contract. They can't fill prescriptions on time, when you call to check on your meds, the people on the phone get an attitude and tell you to wait til you get an alert on your phone, I'm always told they are running behind because they are short staffed but when I sit in the drive through I am always seeing staff on their phones, I have even been on hold as the first caller in queue for 30 minutes and driven to the pharmacy and while in line at the pharmacy drive through with no one else in line watched the staff ignore me in line and sit there laughing and talking while ignore me in line and my call on the phone, they tell you they are out of your meds when you go to pick it up but then when you call when you get home and speak to someone else they are able to locate it and your prescriptions are filled in minutes and you have to go back to get them. Just nonsense. Someone needs to check them out. read more

Walgreens - Cosmetics & Beauty Supply Near Me - Colorado Springs, Colorado

My husband went to Urgent Care and was prescribed antibiotics. They were called into this Walgreens, 6 hours later they weren't ready. The woman behind the counter couldn't or wouldn't tell us when they would be ready. She didn't check with anyone and just said we'd get a text. Blamed it on the New Years Day holiday ie yesterday. Not satisfied at all poor customer service read more

Go for a flu/COVID shot appointment at 10:45 and finally get seen 35 minutes later. Don't make any appointments at this location you will wait longer than expected! read more

Painfully inefficient pharmacy. Why when you schedule online, check-in and fill all the paperwork does it still take an hour? Also blaming the customer for not printing out a form when there is no indication that needs to be done/is our responsibility is tacky at best. Can't speak to the medication side so maybe that's better, but get your vaccines elsewhere. read more

The cashier (older woman) short haircut that wears a back brace, is incredibly RUDE. I live nearby and every time she checks me out she never says a WORD to me. No hello, no how are you, doesn't even tell me my total or ask for my Walgreens card, doesn't tell me my change or say goodbye when I leave. I have noticed she is a bit friendlier with certain looking people but still borderline. Not sure how someone like this passed an interview for a customer service job or continues to stay employed there. You can't tell me that other employees/managers have never witnessed her behavior. WORST "customer service" I have ever received every time I go there. read more

If I could give zero, I would. I remember when Walgreens was excellent. Not sure what has transpired, but the Pharmacy is a nightmare, and that is stating it politely. I had a prescription placed by my doctor on 4/30, it still has not been filled. I am on hold right now on the phone. There were 3 callers ahead of me, I am now down to 1 caller ahead of me and it has been 33+ minutes. They know they have a captive audience, so they don't care about customer service nor reviews. I did talk to Costco today, they take Tricare, so I will be leaving the chaos known as Walgreens pharmacy. read more

One of the rudest people I've ever dealt with at the pharmacy. She just hung up on me.

Walgreen's pharmacy on Barnes is the most incompetent pharmacy and should not be in practice. They've messed up on my RX numerous times. Today is the breaking point. I arrived 20 minutes ago, waited in line. When I got up to the front, they said they are closing for another 20 minutes. They saw the line and didn't say anything. The person in front of me got the wrong prescription. Unbelievable. Tricare needs to contract with King Soopers or Walmart. read more

Just had a very unpleasant encounter with a pharmacy technician. She appears to be quite unstable and I would be concerned to have this person handling medication. She was rude, unprofessional, and was shouting from behind the pharmacy counter. I spoke to someone at the corporate office and they said they will follow up. We will no longer have our prescriptions filled there as I feel our account may be "flagged" in some manner and don't want volatile pharmacy technicians filling our prescriptions. read more

Drive thru pharmacy line takes 30 minutes (on average) to get your prescriptions (usually longer). That's if they haven't closed 2 hours early "due to unforeseen reasons". You can count on picking up your prescriptions when you need them like you can count on Nickelback writing a good song. read more

This place is incapable of holding to schedule times for vaccination. They have no way of printing the vaccine paperwork so filling out the paperwork online is useless. Don't come here for your vaccines! read more

My rating is actually for the pharmacy phone line at the Dublin location, and mainly for corporate Walgreens to get a new system. I needed my medicine Friday and called a few times during the day to try to get my refill taken care of. Always long holds, but kept trying. Later in the afternoon tried again and after waiting 47 minutes to speak to a pharmacy member I was disconnected. I had to start over and wait another 53 minutes. By the time I got thru to a live person the pharmacy was ready to close, and since this particular store is closed weekends I had to skip taking my medication a few days. The answering machine needs to be more accurate in how long the wait will be. I don't appreciate 45+ minute waits each time I call and told there are 3 people or more people ahead of me. How many more... 1 or 20? When I finally got someone they were nice and helpful, so this review is no reflection on the hard working employees. I want to support Walgreens, been my pharmacy forever but not sure how much longer I can hang in there. read more

Glance at order, open big bottle, put pills in little bottle, put in bin, give to customer. Why is this so difficult? There are always 3-8 cars in line, and half the time I have to wait 20 minutes, be told it's not ready or they can't find it, go inside, and have an aneurysm while I watch 3 people waste their time and everyone else's time trying to track down a bag. 1 star because negative ratings aren't available. read more

Rude employee! Employee here would embarrassed you in front of other customer and even adjust your online order even though you already paid for it online stating " you can not get items for free" in front of other customers when I paid for it already. Seriously. read more

I love this Walgreens pharmacy! All the pharmacists and techs go out of their way to help you. They can't control phone wait times, lines, etc. but, when it is your turn, you are their number one priority. I have filled with them about a year now. I have specialty meds, and had to deal with a medication recall, The staff was fantastic!! read more

This pharmacy is absolute garbage. I've had so many issues with getting my medications almost everytime I've gone here. They never have it or they say they never got it. This has also happened to my dad as well. Extremely incompetent. If I could rate 0 stars I would galdy do so. Don't waste your time with this pharmacy. Everything else is fine with shopping in the store, although the staff seem so depressed and like their on the verge of committing suicide. read more

Pharmacy is an absolute joke. They lied about the cost of my prescription and when the prescription would be ready. The pharmacist was rude, dismissive, and didn't take any accountability for the mistake. On top of that, I was unable to get my medication because there was a system glitch on their end. Again, the pharmacist took no accountability and said I had to get another script from my doctor for THEIR mistake. I recommend going to another pharmacy because this one is unprofessional to say the least. read more

The Woman used to work for Walgreens for 10+ years...they gave her $1M for compensation...therefore I am a fan. I also come here if I don't feel like walking a 1/4 from the parking lot into Walmart, walking around for 20 minutes to find that one thing, picking up about $50 worth of stuff on the way out, and then walking another 1/4 miles back to my car. Cheers to Walgreens! Now if I could only get The Woman back into the Pharmacy...dolla dolla bills y'all! read more

Walgreens - the front of the store - Cosmetics & Beauty Supply Near Me - Colorado Springs, Colorado

See all

Constantly screwing up my prescriptions in spite of notes on file and orders from doctors. They're also very inconsistent with their excuses and flat lying. Sometimes they take it back and correct it. Other times they claim they legally can't take it back and tell me to do their job finding the right medication at a different Walgreens when it's the exact same medication they took back and corrected before! I have to ask them to fix this almost every other time I get it because THEY fail to actually look at the note on file! read more

It's Walgreens. Pretty much what you would expect. I do like the place because it's much less cumbersome than a department store, but has way more stuff than a convenience store. It's my go to place for shaving needs, medicines, and holiday goodies for the kids. This given location is clean and well lit. The employees have always been helpful and friendly. I think this one closes at 10 pm, the only reason it doesn't get 5 stars. read more

Ooh my! I had to wait in line for over 20 mins. Mine you I only had two customers in front of me. One lady was cleaning counter and not helping. Once I was seen, I had to wait another 20 mins. for my shot. The lady literally left my paperwork on the counter. I had to remind her that it was there!!! Horrible - especially when there are three persons working behind the count to assist!!! Oops, four persons- one just walked by!! read more

I waited in the drive thru for over an hour. There was one car in front of me. I couldn't get out to go in because I had 1 very sick baby and a sleeping toddler in the car with me. I tried calling the store and pharmacy and could not get an answer. When the car finally moved and it was my turn, I was greeted with a huge sign that read "No pharmacist on duty. We can not sell prescriptions per state law" I tried to get the lady's attention at the window to see what was going on but she just looked directly at me and closed the curtain. I understand not being able to sell prescriptions without the pharmacist. I just wanted to know if I should wait longer or if the pharmacist was gone for the night, it was 8:00 pm and they close at 9. It was extremely frustrating. My daughter really needed the antibiotics that night. I even tried calling when I got home but I still could not get ahold of anyone to talk to. I will no longer be using Walgreens for prescriptions or anything else. I do not recommend this Walgreens at all. 0/5 stars. read more

The incompetence at the pharmacy in this store is unbelievable! I've been using this store for about 2 years now, the first year was good, but this last year has been a real struggle! I'm diabetic, and almost every time I refill my insulin, there is a problem! They keep charging me full price for half of my order, and when I ask for the other half, they tell me that " it's only a few dollars more" for another full order, instead of just giving what they forgot to give me in the first place! In the last 6 months I've probably spent 7 or 8 hours on the phone trying to get it fixed, only to have it happen again, and again!! Today I spent over an hour at the drive-up with only 4 cars ahead of me just to get to the window. I had, again, spent over an hour on the phone with them just the day before, trying to get it fixed, then I had to bring my box to the window to show them that I only got half of my order, a very nice, and apologetic man told me to come back tomorrow, and it would be fixed... when I finally got to the window, they said there was nothing for me to pick up!!!! I had to wait another 20 minutes just for them to get their stuff together and give me what they messed up! I will be finding a CVS, or anything else to switch to!! read more

I asked one of the employees named Joanna for assistance on a particular make up brand and she told me right away they don't carry it. I asked her to check their computer system to find out which store did carry it. She suggested I go on the Internet and look myself but I told her I wanted her to look for it please. Come to find out what she's searching she asked me what the name of the product was again but earlier told me she was ahunter percent they didn't carry it. Turns out nobody carries it anymore at Walgreens. I can't check out I noticed one of my products was not coming up as buy one get one 50% off and when I questioned her about it she said it will automatically come off and I told her it didn't and she said well it should have if it was 50% off so I told her That was wrong and she again repeated that if it was on sale it would've come up so I asked her to go check. She dragged her feet all the way over there stood there for about a minute looking dragged her feet all the way back and said nothing to me until I asked her what was it on sale and she said yes it was. She was completely checked out, acted very lazy and had terrible customer service. I felt as if I was inconveniencing her at her work to actually do her job and help me out. After she checked me out she didn't say thank you she didn't say have a nice day nothing. She just walked away. It's unbelievable that someone would be working here and have such terrible people skills and no customer service skills. read more

I put in a refill request the day it was available for refill (per insurance). Two days later, I called to find out why it still wasn't available for pickup yet. They haven't even ordered it yet because it was only eligible for refill on the same day that I requested the refill. I know. It doesn't make sense to me either...to be clear - this is not a narcotic or other controlled substance. I was not looking for an early refill. It was simply a routine refill right on schedule. read more

This Walgreens stole $50 from me and did nothing to fix it. My sister bought a Macy's giftcard from them with cash for my birthday. The cashier must have switched the card that she payed for with one that hadn't been activated yet and given her that one, as the number on the receipt was different than the one on the card. The people at Macy's confirmed that the card was never activated and they pulled what the other person had bought with the card we should have had. When she went to speak to the manager at Walgreens about it, she refused to pull the video footage of the clerk stealing and insisted that my sister must have stolen the unactivated card and that she must have spent the other one, which she didn't. So the manager must be in on the scam. I will never give another cent to any Walgreens!!!!!!!!!!! They're all crooks!!! read more

This pharmacy is ridiculous. Every time I have to come here for a prescription I end up waiting a minimum of 15-20 to even be spoken to. The drive thru is the worst. I was the first and only car is the drive thru and waited 20 mins to be told the prescription wasn't ready. When I went back for the same prescription I sat for another 30 mins to be told "I don't know what happened, I do see the script needs to be filled but it hasnt". I was welcome to wait again. I don't recommend this pharmacy to anyone. This experience is a regular occurrence. read more