While I was there picking up my prescription, the pharmacist asked if I wanted her to check if I was up to date on my vaccines and turns out I was over due on a couple of them! Wow that's going above and beyond. read more

Why do people come to work if they are going to have a sad attitude, can't even be bothered when asked if there's something available. Customer service is kinda pathetic here, CVS is better lol read more

This is a great place to find unique things for Valentine's Day. It's so great that this place has a calmer atmosphere than the Dollar Tree. read more

Walgreen cooperate PLEASE check on your pharmacy these employees are RUDE. The two "young ladies" working on 02/21/26 walked away and gave me the wrong prescription twice so unacceptable. read more

The pharmacy needs to have more than 1 person working! It doesn't matter if I go in the store or the drive-thru, I end up waiting a ridiculous amount of time just to pick up my prescription. One worker goes back and forth between both, and it is never quick! Do better! read more

I Went to get passport photos for me and my family. The huge lady at the photo center gave me a bs answer about light Grey and pastel colors being an issue. I had to go to walmart to do it, and I had no issues there. They said it was okay. Went to turn in my passports and asked if our color clothing was an issue. They said it was fine. Not only did she waste my time. This store lost a customer. Sad thing was I was willing to pay the 20 ish bucks for each person. The store was clean and organized though read more

Horrible... I ordered one photo 2 days ago and they say they have no order for me. I did a screenshot of my receipt. Vull! Never come here for any business. read more

Walgreens - Walgreens - Drugstores Near Me - Fountain Valley, California

It really depends. 9/10 times you will wait in line for 30min, you will find the Rx you were told that is ready, is not ready, and you might even be hung up on if you call and they are too busy. There will be that very rare 1% where you go to this location and actually have e a good experience that, for a moment, changes your mind and you think this location finally got it together. I Unfortunately more than likely the next time you go here you will again be reminded why it is barely deserving of a rating to begin with. read more

No more! This is the worst pharmacy, they have three or four pharmacists that sit in the back while the line goes out the door, with 1 tech running the window and drive through. You wait in line for 30 to 60 minutes to find out that the prescription they said is ready, is not ready! I run out of meds for a few days every time i try to use this pharmacy! read more

Horrible customer service. I live in Kansas and sent my mom a FedEx package. After showing them the picture of the tracking number and item being picked up, they just kept saying they didn't have the chair at Walgreens and kept refusing to listen. I had to get on the phone and repeat "FedEx pickup" She then rudely cut my mom off and asked for the information needed to complete this pick up. How hard was it to review the picture and take two seconds to gather what was being asked? Unfortunately I did not catch her name read more

I usually don't write review but customer service of this Pharmacy is just bad! I came here because it's convenient and I do not want to come back .A few people were waiting in line also said the same thing. read more

Used their online printing service and I came to pick it up. Everything was on time but when I opened it, my black and white image had a red and green line through it. I asked the team member about it and she reprinted it with the green and red lines three times. She said "I'm not sure if it's our machine or your photo" so i showed her the original image and she didn't say anything. So I just asked her to throw all of them away. Don't waste your money here. read more

No wonder they are going bankrupt. Just awful and I do mean awful customer service. i would go here because of the drive up window but after years of such terrible service I had to move on. I have 13 perscriptions so I moved 12 of them to Amazon who has the hands down best operation of anyone but 1 drug I take they did not carey so I come here every 3 months to pick it up. I called Monday they said it would be ready Tuesday but I waited till Thursday. When I show up there are 6 cars in line so I decide to go into the store. Bad move 8 people waiting in line. i wait 45 minutes to get to the counter only 1 girl working everything. she tells me there is no record of me ordering! This has happened the last 3 times I have tried to order from them. She told me I could wait another 30 minutes and they would get it ready......I told her to forget it and went home and called CVS. My perscription was ready in 45 minutes. Say good bye to Walgreens they won't be around much longer. read more

Most of the bad reviews on here seem to be referring to the "pharmacy side" instead of the whole store in general. I've been to many Walgreens lately looking for something and I must say, this Walgreens here on Harbor is absolutely fantastic. The staff here are extremely friendly and helpful- especially Diane and Dyan. They really go above and beyond to help you look for an item to see if it's in stock. Plenty of parking. I drive 20-30 minutes just to come to this Walgreens and that says a lot. read more

Zero starts. (Pharmacy) RIDICULOUS. It makes no dang sense to be waiting in your car for the Drive-thru for 45 min. With 2 cars ahead. Like get someone that works faster or another employee to work the window. We're sick. We want to go home and lay down. We're not feeling well. Management are you even reading these. Do something.... read more

If I could give a zero trust me I will definitely do so. They used to give you text messages or even calls regarding you prescription status, and that was helpful. My doc put the order in for two weeks and we haven't had received any updates for a while until I walked in and asked about it (I called and they were never available for a talk on the phone). The pharmacist told me that APPARENTLY NOW WE NEED TO CHECK IN WITH THEM so they can prepare the prescription, just in case IF WE DONT WANT THEM. What a joke. So I told them my order was in for 2 weeks and I haven't heard any notices and I need it becuz I've been out for days, waited 10min(they said it will be 30min, haha imagine if it is) and they finished preparing for pickup while they have the whole entire two weeks to do so. Called again today to check another prescription status, the representative was rude enough that she HUNG UP ON ME after telling me my phone number should be activated to receive updates from them. AND IF AN ORDER WAS IN FOR 2 WEEKS AND I DONT COME IN TO CHECKIN ITS NO LONGER AVAILABLE THEY WONT PREPARE IT FOR ME. So I guess they don't do anything to ur prescription order until u show up and they will be mad at u if u just wait for update like a normal human being. What's the point of having a text feature for updates on prescription status, and I'm just so curious about what exactly do they work on if everyone needs to come in and has another ridiculous wait time to beg for something that should be done long ago. Epic pharmacy and fascinating staff, love the attitude they gave me. read more

The pharmacy is understaffed. I've now been here twice to get this prescription, and I have used an hour of my time. Ridiculous.

My parents bought my little sister a roblox gift card and when purchased we tried to use it and the balance said 0 went back to talk to a manager and the manager was super rude and told my parents they were on there own and they don't guarantee there products I've never bought a gift card and they are this rude don't come to this Walgreens horrible service read more

If I can give them a negative star, I will fu*king do it. I made a COVID rapid test for travel purpose on their website. The appt is @ 4:15 today. They told me they don't have any staff doing the tests after 1pm. Why the fu*k your website has afternoon appts then????????? Will not come back here for anything!!!! read more

Terrible prescription orders and refills I have to call several times before prescription is ready for pickup Walgreens app never reflects prescriptions in work Calls tak at least 15 minutes on hold before I can speak to the pharmacy read more

Employees need to learn customer service. I came in looking for medicine for my kid. I saw two employees, a older lady and younger lady. They were both talking about some non work related issue because i stood in front of them and they both ignored me. I asked for help Looking for an item and the younger girls response was " if its not on the shelf we don't have it". I asked her what shelf it would be under and with looking at me She rambled 3 areas where it could be? I asked if there was an employee that could help me and she looked mad and walked away. I looked at the three areas she said it might be and could not find it. I had to bust out a "karen" and ask for a manager then the older employee found it for me. Last time i am ever going here read more

This is regarding the pharmacy side of Walgreens. This Walgreens "pharmacy" location is poorly managed. I've had quite a few issues with them but keep going back because it's the closest to me and don't want to go farther out, but after this last time, I'm done. When I've called on the phone, they are always rude. They don't want to look up things thoroughly. The same behavior in store. I've had so many issues with them sending out notifications that my medication is ready and it's not. They alway act defensive about everything and almost never apologetic. This last time, my medication was not sent out like it was supposed to. They acted as if I was crazy or lying once I showed them proof they changed their tune and didn't apologize but processed my order. I'm not asking for much, guys. If you're that unhappy with being an employee at Walgreens, then tell the organization instead of treating customers like garbage. We didn't do it to you, your management or the company did and take it up with them read more

This Walgreens location doesn't even deserve 1 star review. I am so upset and mad how the employees can be SO RUDE and VERY selfish and VERY IMMATURE on how they work. Why deserve to get paid when you're not even helping ANY of the customers? I went there to go buy a medicine and I couldn't find where was where because how messy and each aisle wasn't organized so I waited in line to ask the pharmacy for help. This lady said "I'M BUSY SO YOU CAN GO FIND SOMEONE OUTSIDE WHO'S WORKING OR JUST LOOK FOR IT YOURSELF" HOW RUDE AND DOES SHE EVEN IS WORTH TO BE A PHARMACIST???!!! I can't believe that I went through this inconvenience!!!! read more

My feet were hurting pretty bad so I dropped in for some shoe insoles. They have lots of options so I was a bit overwhelmed at first. I ended up going with a Dr. Scholl's memory fit which was listed for $18.99 but on sale for $15.99 which is not bad. Hope my feet feel better now read more

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I come to this Walgreens location quite often, as it is near my work. As long as I don't have to use their pharmacy, it's a pleasant experience. Yesterday, like other times I have come here to buy an OTC product, their pharmacy staff is nonchalant and lazy. I stood in a long line while the staff doddled around behind the counter. After having stood in line 23 minutes, having only helped two customers and giving priority to the drive-up customers, two of the pharmacy techs decided to take their breaks and walked off, leaving one person to staff both the drive-up window and the long line at the counter. The pharmacist on staff didn't even care. There was no sense of urgency and so I left. read more

Michael at the pharmacy is extremely helpful. Fast and efficient and just a great personality. Will be going here for my meds and vaccines from now on, thanks Michael! read more

Staff is very slow been their multiple times and had to wait far to long, it reminds me of the DMV, so slow it seems they are going backwards, and they really don't care read more

The staff and management at THIS Walgreens are AWESOME! I was having an issue with my rewards on my Walgreens account. The manager, Michelle, could tell I was frustrated, and went ABOVE and BEYOND to see that it was resolved. OUTSTANDING customer service - THANK YOU! From now on, we will go to THIS location on Harbor Bl. in Fountain Valley, even though we have a small corner store Walgreens much closer to us on Bristol in Santa Ana (but they always seem understaffed, overworked, and don't have the time to deal with customer relations.) BRAVO to Michelle and her very helpful staff! read more

Never thought I'd have to write a review about a Walgreens but this Walgreens Pharmacy is trash. They're so slow and everyone is completely useless and rude. I don't even know how to get into detail because it's been 3 visits and every single one has been frustrating. And the only reason I came to Walgreens instead of CVS is because my doctor recommended it for this particular subscription. Never coming back. read more

After 2-hours of struggling to get the photo right on the canvas and bouncing back and forth on correct sizing and placement..he did it. 5-STARS for Beau .. his patience and persistent desire to please my perfection and need for a perfect photo was met. Despite certain circumstance that weren't pleasing from other service from other people... Beau made up for their lack.. thank you Beau! read more

Walgreens - Beau made the experience memorable.. much gratitude to this man for his help. - Drugstores Near Me - Fountain Valley, California

No stars absolutely worst customer service ever! Refusing to give partial prescription on diabetes test strips is inexcusable! My almost 90yr old mother just came out of the hospital last week! Wouldn't give partial, because she thought we are thieves(just gonna take the test strips & sure mom's insurance wouldn't pay them)! Her insurance has never denied her meds, but apparently other customers insurance have! Kathy the pharmacist should not be in the business of health care, when she doesn't give a damn about customers! read more

This pharmacy has really gone down hill. It seems every time I place an order for my daughter's medicine they claim they are waiting on the prescriber, then when I call the prescriber they say that there are plenty of refills for the prescription. It has happened several times now and we keep ending up missing doses! I'll be looking to change to a different pharmacy! read more

I was at the Walgreens pharmacy to pick up my Rx while my dr was on hold on the phone calling it in. No one in line. They kept my dr on hold for over 30 minutes with no customers at the counter...just me, waiting. read more

Everyone here are so helpful. I love Walgreens and prefer coming here over CVS. It's clean and organized. Today I came into Walgreens to print a poster. The photo service here is great. The first photo didn't print out well, and so she did not charge me for it. Dyan even honor the 50% discount code that I couldn't applied on the kiosk because it was for online only . She is so sweet. Walgreens, you are dependable and the best!! read more

I've never had a such attentive, patient, and courteous help from a Walgreens. Michelle G. is the best!

Please do not go this pharmacy for drive thru covid testing! I waited over 30 min in the line when there were only 3 cars ahead of me. When it was my turn, it took another 10 min for the girl to find my name in the system, print out the paperwork, find the kit, and get managers signature before giving me the kit to do the swap. It was joke how slow and inefficient they work. Will NEVER come back. I've been to other Walgreen locations for covid testing and they always had the kit ready for me and took less than 15 min even with 3 cars ahead me. read more

Worst pharmacy ever!!! No customer service. The pharmacist never wants to help and she just dismisses you without trying to figure out why they never seem to have the right prescription refills. The pharmacist and staff always blaming the doctors. read more

We have been with Walgreens for several years. Our wall greens on 17th and Bristol recently closed. We moved our prescriptions from there to this Walgreens. The pharmacy has the worst customer service I have ever seen at a Walgreens. I understand that things can get busy at times, however there is no reason for people to be rude or lack of manners/social skills when helping customers. I wish I could say that was the worst part of this pharmacy. There seems to be a lack of accountability amongst the pharmacy staff. This Friday, we called in a Z pack in for my elderly mom, who is fighting bronchitis. The pharmacist specifically told her that he had reached the doctor and put the prescription in. We, did not take his name down. Always be sure to do that when dealing with this pharmacy. Come Saturday, we called them, because we had not heard back from them, only to find out that no one called the doctor and no one had filled the prescription. We had no name to say who had told us they did it. Now my mom has no Z pack and we have to take her to the ER to get medicine. I know there are people that work there that are nice. Sadly the pharmacy staff's lack of professionalisms overshadows the good of this store!!!! They are dealing with people's medicines! Be better Walgreens! Be better! read more

Three times I have called In advance to pick up my prescription and each time I was told the prescription would be ready in 30 minutes. When I arrive an hour later and wait in the long line (another 15-30 minutes)I am told my prescription is not ready and it will be another 30 minutes. If you tell me to pick up in two hours that's perfectly fine but don't quote people pickup times and always have them waiting... read more

This review is long overdue! I've been coming to this Walgreens for years and they always have what I need for the most part but this review is solely based on the customer service Nancy gives. Every time I walk in, she greets you and is always in a positive mood. She's beyond nice to everyone she encounters and I think that's amazing. Thank you for always being so courteous Nancy :) read more