Broken sprayer. Refused to exchange w/o receipt even though I had card used to purchase and can was…read moreobviously broken.

Was shorted $5 at pharmacy counter when paying with $100 bill. Change should have been $70.41. girl…read morebehind counter paid me with a 20, a 10 and seven $5 bills. Did not count change back to me just piled it in my hand. Turn to walk away and thought I should count my change. Advised girl shorted $5 and she said manager would have to go through a process to get me my money. Nathan appears irritated and disheveled not looking like an employee at all, tells me he reviewed the tape and she counted it twice so they were going to go with her. Go with her? Like it's a contest. I said I was short of $5 you're not going to help me and he said no. Being upset I strongly suggest it that they train employees to count back change to customers. He was insulted by that comment. No possibility that Nathan is a manager and I'm hoping that the manager that I've seen there before with the name David or maybe Donald reads this review. Was not happy when Nathan made a comment alluding to he didn't know what I did with the $5 when I turned away. Maybe some customer service training and how to count change back training would be a good idea at this location. I understand that everybody makes mistakes, and will live without the $5. But Nathan, do better. Try to show some professionalism in the workplace. Side note. Girl behind counter was professional and handled the situation nicely. No complaints about her other than the error.

Pharmacy service is detached and impersonal. They apparently don't like what they're doing. I…read morerealize that verifying a prescription and counting pills is very, very time-consuming and stressful, but little things like eye contact and a friendly tone go a long way. I'll probably switch to Kroger's.

I tried for 6 days to have my scripts filled before my insurance ran out. My new insurance doesn't…read morestart for 3 weeks leaving me without any coverage. Their delay cost me 200$. Beyond the money, it took 4 phone calls and two physical trips into the pharmacy to obtain my medications. The outside of the store is a mess and the staff appear overwhelmed. All and all, not a great experience here.

second time I've showed up and the door was locked. I have a feeling it has to do with the door…read morefeins that was sitting outside , but even after they left and myself and two other people stopping for gas went to the door, the girl inside put her hand up signaling they would reopen at 4:00 am . for a 24 hour GAS station this is extremely frustrating after getting off work and headed home . if the feins are that much of an issue call the cops and trespass them , other working people shouldn't have to go without or travel to the other side of town for a different 24 hour gas station that's out of the way

From the owner: Located at 1550 Grand Blvd, Hamilton, Thorntons stores provide fresh foods, high quality beverages…read moreand fuel in six states: Kentucky, Illinois, Indiana, Ohio, Tennessee and Florida. The company is on a mission to be people's favorite place to stop when they are on-the-go and people's favorite place to work. Thorntons is a vertically integrated company with its own fuel terminal, blending plants, transportation fleet and commissary. Thorntons has a passion for giving back to the communities where Team Members and guests live and work. Thorntons volunteers make their communities better through community service, humanitarian day events and fundraising projects.