My prescription was sent in and I received a phone call right away asking if I wanted to pay for it…read moreover the phone and would I like it delivered. It has been almost three weeks. When I called after two weeks I was told that it was almost done. Now I sit on hold for over 15 minutes on hold to be told they need my credit card again because the label was shredded and never filled. Very poor customer service.

A true family feel and terrific service, awaits you here at Brighton Eggert Pharmacy. They get to…read moreknow you and yet have all the modern tech helpers for you. Texts, Personal phone calls, Website, recorded calls letting you know your meds are ready. They have a post office, Fax, Copy and all types of necessary items usually found in a drug store. They have a gift for every occasion as well as CBD and compounding for specialized needs. I drive from East Amherst to go there. It's an old-fashioned neighborhood Drug Store.

** EDIT ** I do not know who reported this business as being closed, or who at Yelp followed up on…read morethis information and approved that change! This business is 100% open. It has been operating during COVID and continues to operate as of today, 1/6/21. My Government backed insurance came and this year my access to certain pharmacies has changed. I walked out of my pharmacy of 20 years after they rudely ignored my questions and pretended I was the problem. I called my Insurance and was given another pharmacy that was within driving distance. This happened to be Family Medical Pharmacy. I stopped in around 1 pm on a week day and was instantly greeted by not 1, but EVERY employee in the establishment! I explained my situation to them and within minutes they were taking down my information, on the phone with my doctor, and providing me a comfortable (and cozy) place to wait. The entire experience was what I had grown up with in small-town WNY. It was friendly, caring, fun, welcoming, safe, and I left feeling like I mattered. About 2 days later I woke up to a missed call and a voice mail. It was from the owner of Family Medical Pharmacy, welcoming me as a new customer and asking if there was anything he could do personally to make my experiences even better! WOW! I can't say enough good about this entire experience. It feels like I just found a new home! Thank you!

Family Medical Pharmacy is what a pharmacy should be. Friendly, personal, always on-time, home…read moredelivery and the best pharmacist and support staff in the area. Takes me back to the days of old when people were friendly and the customer was important. Cannot thank them enough for always accommodating me, under any circumstances. Randy Strauss

i've been a customer for over 25 yrs and never had any problum. they are local. never thought of…read morechanging.

Went here after Riteaid closed and am very happy I did. Customer service is great and it reminds me…read moreof a little mom and pop place from back in the day.

This is a great local pharmacy. Since switching in 2025, I…read morehave received expeditious and professional service. The store area surrounding the pharmacy desk has an 'ol small town charm that has been long forgotten in the larger chains.

I love this pharmacy! You will feel like a real person to the staff, not like other big chain…read morepharmacies. I like the selection in the store, lots of fun gift items and treats. A FULL card section. Shannon at the front is so friendly. The pharmacy staff was great too. So patient with me and my 1 year old. Support this great business!

This place is horrific! When they say they'll call you, they won't. When you have a delivery due…read morethey don't show up all the time. They don't care if you have your meds or not. When I called and asked about my medication that was supposed to be delivered today they clearly said we didn't send them because of didn't pay. Yet they were told that I will pay cash and then said they might bring it this afternoon, MIGHT. No consideration for people who are ill and instead of a sincere apology all the staff could say was I DON'T KNOW. Told pharmacist that they need to speak with their staff and kept giving excuses. When I got frustrated telling them that this is unprofessional and there is absolutely no excuse I was hung up on. It sucks because they may have a total of 2 workers who actually do their job. ​​​​​​​​

I love this Drug store ,been going about 40 years .They are very friendly and informative,Brad is…read morevery pleasant and caring ,as his employees

Great customer service. They have made the transition from Rite Aid seamless. They are always…read morewilling to go above and beyond.

True professional, knowledgeable, courteous, and friendly. I will continue getting for Flu and…read moreCovid vaccines here.

I came here to drop off prescriptions for someone else. The pharmacists came out and let me know…read morehow they worked and what I needed to do. This place will pack all your meds individually so you have a date and time to take them. It's terrific! They do this at no cost. So if you have a number of things you take daily this can greatly help reduce missing pills or taking them too often etc. I would recommended this service for anyone who has various pills and various times to take them. This pharmacy also delivers. Independent pharmacy really does stand above the rest with service.

I have been coming here since they first opened. The service has been above expectation…read more Pharmacist are extremely knowledgeable on all pharmaceuticals, Vitamins and pet medicines. They are able to make compound medicines also. They answer insurance questions , notifying of any issues. Staff is friendly and helpful. They offer delivery service and now prepackaging daily medicines. In pharmacy medical supplies and equipment available. also they are available for emergency medicine problems.

I've only been here twice now. I come for the Indoor tanning…read morelotion. Their stuff works good & smells amazing. I had the Coconut one & Mocha Latte lotions. Today, I bought 3 different ones & they were on sale, buy 2 @ $9.99 each,get 1 free. They're not self tanning, they're for Tanning Salons. (Booths,beds,etc...) The employees are fairly nice & the store has a lot of hair care products & idk what else, because I never really looked around. Sorry I can't be of more help. But definitely , instead of buying your $80 bottle of lotion at your Tanning Salon, go to Sally's. Much lower price & works just as good.

I went to Sallys to find a round hairbrush. The minute I walked in someone asked me if I needed…read morehelp. I said no but realized I did after a few minutes. The gentleman working was so helpful and knowledgeable about the hairbrushes and the different types of hair dryers. He was such a nice guy. Everyone in that store was very nice. The girl that checked me out was very sweet also. The customer service was phenomenal. I've been to so many stores where I am ignored and the employees act like you are bothering them. No eye contact at the check-out. The employees at Sally are a true breath of fresh air. I've only been there twice, but I will be returning if I need something else.