I stopped into Walgreens to pick up a prescription after visiting the urgent care next door, and I was genuinely impressed with the level of service. From the moment I walked in, the staff was friendly, attentive, and eager to help. In particular, the pharmacist, May, went above and beyond. She took the time to listen, offered thoughtful advice, and provided clear recommendations for managing my cough and chest congestion. Her professionalism, knowledge, and genuine care made a stressful situation far easier to deal with. This location exemplifies what great customer service should look like--helpful, patient, and proactive. I will absolutely return and highly recommend this Walgreens to anyone in the area. read more

Disappointing Customer Service Experience at Medway, MA Walgreens I am writing to express my disappointment with a recent experience at the Walgreens location in Medway, MA. I am a regular customer at Walgreens and have consistently appreciated the convenience and service provided at these stores. Unfortunately, this visit fell significantly short of those expectations. Upon checkout, I encountered two cashiers who seemed unfamiliar with the computer system, leading to an unusually lengthy transaction. This alone was inconvenient, but I was also subjected to an unexpected request to be ID'd twice. This was particularly confusing, as I have never been ID'd for purchasing any items at Walgreens before, especially not this particular item. It felt excessive and out of the ordinary for this type of purchase. To make matters worse, when I expressed some frustration, the front desk staff member with a beard responded dismissively, telling me to "calm down, buddy." This was not only unhelpful but also unprofessional, further escalating an already frustrating situation. I would like to understand why I was ID'd for a typical purchase and whether this is a new policy. Additionally, I would hope Corporate Walgreens would take steps to ensure that its employees are properly trained in both the computer systems and in customer service etiquette, to prevent situations like this in the future. I have now emailed Corporate Headquarters about this location. Take your business to CVS. read more

The Walgreens in Medway M.A. is a great store.The Pharmacy is the best along with the staff always very helpful and pleasant. I can't remember anytime you can talk to the pharmacist so quickly they are always busy but weather you need a vaccination or just have a question they will always respond quickly.I live in Millis and CVS is horrible due to understaffed I will keep going to Walgreens even though there might be some price difference a little higher but not much . read more

The pharmacist,Mai, is exceptional. Her service and knowledge was amazing. I have been a healthy individual with limited needs for prescriptions. However I recently underwent extensive brain surgery to remove a cancerous tumor. The surgery left me with impaired vision. A few months into my recovery, both my parents contracted Covid and required extensive care. I was their caregiver. I arrived at Walgreens one evening with a list of discharge instructions and medications. Mai immediately stepped in, assisted with the meds and even assisted with over the counter items that I had difficulty finding. She has helped me several times with unscrambling lists and directions. It is so refreshing to receive such over the top service in today's marketplace. I would never go anywhere else for my medications. Thank you very much Mai and the pharmacy manager is also fantastic! read more

I come here on my work break to take money out for my buddy who had to pay a bill and the guy watches me go inside and use the money machine to take out the receipt after I had confirmed with him that I'm going to take out money for Western Union he looks at me and then tells me to go ahead, and when the transaction was complete and under three minutes on the money machine, I walk over to him to tell him to give me my money and he tells me that he just shut down the register when it was only 7 o'clock at night, but the money register is not supposed to be closed until 10 PM That's what the money machine says for Western Union that they will take transactions until 10 PM. I was there at 7 PM, three hours before it was supposed to close and then he looks at me and tells me that the machine is closed. This was the worst service I've ever had at that store even though the service is not always good. This just proved it. This was the cherry on top if anybody is looking to do anything that has to do with their customer service avoid this place by all means because their customer service is garbage. read more

I would give this a negative 1 ! Especially May in the pharmacy! When she refused to remove Caremark from from profile she removed my profile completely and transferred my file across the street! Completely unprofessional and has a hit temper . Her way or the highway ! read more

lorraine, lucille (?), others super nice- always - just one instance: had to bring back an item, needed help finding right one. i was tired, frustrated; assoc, went to shelf like laser-guided, took what i need off shelf, i went home with just what i needed - walgreens my go-to because of people like this. read more

Besides Route 1, Route 109 is one of the highways I travel most often. Even though CVS is dominant in Massachusetts, a while ago I had been noticing that Walgreens is consistently a tad cheaper than CVS, and having been trying to visit it ever since. Route 109 houses many CVS stores (basically one in each town it goes through), yet only 2 Walgreens locations (the tiny location in Westwood, and this one). Since I travel Route 109 so often, this is the pharmacy I use most, and only go to CVS across the street when I don't feel like waiting for the turn signal at the traffic light at this Walgreens' driveway. This location has a drive thru pharmacy and a large parking lot. The interior store is renovated, has a large photo area and an overabundance of clearance! There are always so many orange clearance tags lining the aisles, and sometimes for some of my favorite products. Recently, they also had an amazing clearance section of easter candy. Around the store, everything is on sale anyway. Friendly employees and always enough of them in the checkout area. Definitely a great stop on Rt 109 in Medway. read more

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This is my go to Pharmacy..I live in Medfield but don't like the overpriced unshoppale CVS with its overcrowded aisles...I went to make prints of photos of my grandparents taken in 1922...the associate helped us make perfect prints..they looked as good as the originals. ..They are always helpful here, greeting you, will always shop here..couldn't pay me to go to CVS read more

We come here to develop our photos and the employees are always very friendly and helpful. The people at the pharmacy are also nice. The prices are fair. read more