This location is unfortunately very understaffed, which results in long wait times and the pharmacy is unable to answer the phone. The employees are really nice, but are clearly swamped. Convenient location, but could be a much better experience with some additional hires! read more

Pharmacy has horrible customer support. They just keep putting you on hold and never pick up to assist!

Omg. This Walgreens pharmacy is the slowest in Miami. It's kinda sad because this is the one by my house. I have a feeling they are understaffed which sucks. Everytime I have a script here if I'm the only person takes 10-20 minutes. If there are other people here it takes an hour to pick up a script. Sucks that they are always so busy especially for the staff. Maybe Walgreens will see how they are and up their staffing!!! read more

Nada puede mejorar , tendrian que cambiar todo el personal.He sido patience por years que busco medicaments alli.Tienen lo que se llama mal de fondo, para que me entiendan underlying problem.Nunca resolveran nada alli, esten fuera de esa farmacia. read more

One of the most disorganized slowest stores I've ever been in. Walked in a line of about 12 people got my shopping goods in about two minutes. Still a line of 12 people took me about 30 minutes to get out of the store. There were two cashiers very slow, one barely spoke English, then a third cashier opened a new register but instead of saying next in line she started from the people in the very back in line. So sorry I waited 20 minutes. read more

Hi all! Well what can I say about Walgreens that has not been said already. What I will add is that the staff overall have been very helpful, especially the pharmacy staff. I have been coming to this Walgreens for many years and never had an issue or problem with them. Yes, occasionally there is a mixup and that happens everywhere it that is to be expected. I want to say that since The pandemic started all pharmacies have been really working outside the norms. With vaccinations and the day to day normal operations that they have to deal with, it seems to me that services have been strained and yes the wait times have been long at times especially in the drive through. That said though, they go the extra mile and have called me on several occasions to question prescriptions and make sure that all prescribed medications are dialed in. Truthfully, I have never had that happen before with other pharmacies but the staff and pharmacists at this particular Walgreens seem to be on it from my perspective. Overall, this Walgreens is a go to for me and whenever I have ventured off to another one it is typically that they do not have something on hand. Hope this helps and stay safe! read more

Terrible, Amanda said 30 minutes for a rx, I waited over 20 minutes while she walked back and forth doing nothing. When I was coughing terribly another physician popped his head out and asked my name to start my rx. She had never even passed my information back to get it started. Then the 2 in the back just stayed chatting and not finishing the rx. Another customer walked up for eye drops and they told her 30 minutes also. No customer service or sense of urgency. Never again read more

Stay away from this Walgreens. They advised it would take until the following afternoon to fill a simple anti-inflammatory post surgical medication. Took the same script to Publix, and had it in 15 minutes. read more

HORRIBLE PHARMACY. Was trying to get a hold of someone for 2 hours. Every time I was put on hold and then hung up on. Never even spoke to a person. Had to drive there just to confirm they received a prescription. Then I get the call that it's "ready", go to pick it up and it's not ready it's on back order. Even if it's close to home save yourself the hassle of dealing with incompetence read more

I have been going to this Walgreens located at 16895 South Dixie Highway for over 20 years. It is very convenient for me being located only 1 mile away from my home. The driveway pharmacy is a god send. Yes, this is a very, very busy Walgreens. I've seen the consequences of overdevelopment and waaaaay too many people who flock here. The cars, the traffic. the long lines is stressful and horrendous. This is true for wherever you travel in South Florida. So let's give our service folks the benefit of the doubt; give them a break. I never see anyone employee especially those in the pharmacy standing around doing nothing. They are slammed with customers dropping off and picking up prescriptions, answering the phone, answering people's questions, retrieving meds from the bins for pick up, administering vaccines, ringing up purchases and more. Whether I've waited in line for 20-30 minutes for a prescription or 5 minutes, I always treat these employees with respect and common courtesy which just a smidgeon of each goes a long way and costs absolutely nothing. I appreciate their help and customer service. Kudos to managers and staff/employees for your care, concern, and being there for your customers and doing your best under not the not-so-perfect circumstances with a difficult job. Thank you. Respectfully submitted. Roxanne F. read more

The need to improve service. You call and most of the time nobody answ and when they did, they hang up. If you going to pick up any medicine is 10 to 20 minutes wait, in car or inside the store. read more

Probably the worst Walgreens I've had to contact. Being a health care provider on 4/5/23, I tried calling in a prescription for a patient. Starting at 200pm, and using the provider line, I have been on hold now 93 minutes and have been hung up on six times, The attendant says "please hold" and then they hang up. I wish my patient used Publix pharmacy, much better customer service read more

Update: It's been more than a week and I still haven't received my COVID test. I'm pretty sure the one of the pharmacists threw away my test because I confronted her about people waiting for more than two hours in the drive thru to be attended. I called the Labs customer support and they said my requisitions number (# for your test) was nonexistent so like I said I'm pretty sure they threw it away. Do not come here extremely unprofessional and rude ass people. read more

Walgreens - a view of a parking lot from inside a car - Drugstores Near Me - Miami, Florida

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Rude staff, waited five minutes for someone to come ring me up at the register. Nasty lady working register. The worst experience I have had at this store... read more

WORST MOST INEFFICIENT WALGREENS EVER. I just wasted 45 minutes that I did not have to be told they couldn't do my Covid test (I had an appointment) or give me my medication because their systems were down. Wish they had told me that immediately. Sadly, it's always a similar struggle at this Walgreens. Either they're having cafecito breaks , spending 20 minutes speaking to someone, or don't know how to do their jobs efficiently. read more

Worst pharmacy I've ever been to in the state of Florida and I've been to many of them nobody knows that they are doing there always massive lines I've went 2 weeks without my pills because they told me it wasn't manufactured when in reality all they needed was it to be ordered again and they told me multiple time on different days that it wasn't available in any Walgreens and I had to switch my medication this place is terrible never go here disgrace to the medical field and to all pharmacist everyone there should be fired and need to rehire an entire new team or Something because It is terrible. read more

Worse worse worse Walgreens in the history of the company. You Insufficient staff are n the store and in the inept Pharmacy. Ridiculous errors in the pharmacy due to work overload and no competent staff. The only thing I can assume is that it's a Franchise and the owner doesn't give a crap. Changing today to the Walgreen on 167 and US1. THE WORSE EXPERIENCES EVER!!! read more

I find this store very clean and the employees very helpful. It also has a good mix of everything one could possibly need in a pinch, and even lots of items that one wouldn't think Walgreens carries. I'm giving it 4 stars because it's not 24 hours. Yet the hours are very convenient, they are even open Christmas day. read more

They are slow, rude and the last thing they want to do is help the customer. The pharmacy is a joke and the Management is a circus.

Poor Management! When I have a choice, I normally tend to visit Walgreens before I go to the CVS, because I feel they treat their customers better. Today 4/17/2013 -I got to this store at 9:55 p.m to buy Tylenol, to find out that a store clerk won't let me in because they close the store at 10. He told this to me and to an another customer who had just arrived. We said to him, but it is only 9:55....the sign says you are open until 10:00. He said- "Sorry, we are closed. I am waiting for the customers in the store to close" Why would the store sign say you are open until 10 and close before that???....mmm.. I know!, it is because you are lazy. I am giving you 2 stars, because the store - when they choose to be open- is clean. . read more

If you like sitting in your car for 30 minutes just to get to the window, this is the place for you. The management wont hire the appropriate number of pharmacists read more

Customer service here is horrible! They have two workers on their busiest times stood waiting for a picture 30mins every time the worker would come she will just grab something and leave. Do yourself a favor and go to the other Walgreens down the street literally had to walk out with no picture as the workers just talked at the register with NO CUSTOMER! Pathetic!!!!! read more

Talk about being on every corner! This store is literally down the street from my house. It is very convenient, I just jump in my car and go for any last minute items I may need, or you can walk there. It's new and has all the same items as other Walgreen's stores. I only gave it 3 stars and not 4 because it is not 24 hrs. read more

Walgreens - Drugstores Near Me - Miami, Florida

I'm tired of these big chain "pharmacies" that have ZERO regard for customer service. I got a call over an hour ago to pickup my son's prescription. I arrive and they don't have it ready. I had to sit and wait for 25 minutes. Once they got it ready, they had trouble verifying my information. They are slow and don't care for your time. Stay away!! read more

This store is set up nicely, even though the location is a bit dicey. However, the customer service is HORRIBLE. Even though they have a lot of stuff most Walgreens don't have, I won't be purchasing anything here again. I bought an SPF moisturizer (which I always use) from this location, only to realize that it was already expired. Instead of being apologetic for selling EXPIRED goods, they refused to exchange the product for me because I didn't have the receipt & 'they couldn't find it in the system'. I didn't keep the receipt because this is something I always purchase! I wasn't asking for cash back, I wanted to exchange it for another moisturizer! In fact I would have had to give them more $. The manager didn't even come out to help, he just refused via phone w/the cashier! I will be reporting this location to headquarters tomorrow. Disgusting! No customer service whatsoever! read more

Isn't it common sense to have the customer drive around or come in the store if their prescription isn't ready. Dum-dum ( female pharmacist with braids) allows the vehicle in front of me to sit there for FIFTEEN minutes and wait for his RX. Then she has the nerve to wonder why I'm upset. She's working all alone she says. Not sure what that has to do with the fact that she allows customers to hold up the drive-thru lane. There...I feel better now that I got that off my chest! read more

This is my favorite Walgreens to go to. It's very clean and organized and the staff is great. The interns pharmacists there are awesome. Especially the one that works Wednesday's. She's very helpful and kind. read more

Love this location! Conveniently placed on US1! Always find what I'm looking for and when they don't have it they offer to order it just for me! Love it! read more

This Walgreens is not the bad it's just OK.The staff is friendly but it can be dirty sometimes but everything else about this Walgreens is good nothing special so it deserves 3 stars read more

The staff is the absolute best at this Walgreens. Always helpful. Nothing like having a relationship with your pharmacist. They know their patients. Karen is the best. read more