The pharmacy is incompetent. Every prescription refill requires follow-up calls. Today I asked about a prescription that was supposed to be delivered. The tech who answered the phone checked their delivery bin and found it sitting there. It was supposed to be sent out a week ago. I spoken with the pharmacist many time and his attitude was terrible. He has actually told me that he is surprised the store hasn't gone under. read more

Better customer service because it's horrible. It's 8:57 pm on a Wednesday night, the store is practically empty. I walked in was looking for some items, I asked what appeared to be the manager for assistance and he pointed me in the right direction. I then went to check out as I walked up I stood there for a while with another gentleman he asked if anyone was working I said yes I think they're walking around. Someone screams coming an older lady walks around looking upset that she had to ring us up. She was very rude rolling her eyes slamming her hands. I asked her calm down she asked me if I wanted to get kicked out the store I asked for the manager he showed up clearly aware his employee was the issue rang me and the rest of the people up. Horrible customer service. read more

I use the Walgreens pharmacy on Touhy in Park Ridge. I waited several days for a medication and finally called. They said they wouldn't have it until the next day. I threw a fit and they miraculously discovered they had it. They are not afraid to lie to you. read more

The most incompetent pharmacy around. The pharmacist Bill is clueless. Shorted my insulin of 2 pens and the answer I got was, "you have to call". WHO?!?! Do I have to call. Just a complete dunce working there. read more

I have been unhappy with Walgreens for quite some time now. Been thinking of switching to Osco. Today I took my Rx here for convenience. There was a long wait. I decided to take it to Osco instead. While I was here it sounded like the front cashier was in coughing overload. Yikes! Walgreens have a heart! So I went to Osco. They had to call Walgreens to get the Rx. They had Osco on hold for 45 minutes. What the ??? Insurance enrollment coming up. Time to change pharmacies. Just saying. read more

If the pharm tech Isabelle tells you that your medication will be ready on a certain day just don't believe her. She told me my meds would be ready on a certain day, I show up and she says they can't fill my meds until the next day and that there is a note that says that. Why didn't she just tell me that date to begin with? read more

I will never go there on Touhy in Park Ridge for a prescription again. The pharmasist's name starting with the letter B fouled up my order. He should retire. The dr had given the pharmacy a one time coupon for my husband's meds. He used it but only had 29 of the 42 pills. He said the remainder would come in the following days, and it would only cost $30. Price was $130 to start with. When I picked up the remaining pills it was over $500. I discussed it with him and he said call your insurance co. Very nonchalantly. He should have sent me to another Walgreens for the complete order. He should know how coupons work. The drs had a hard time fixing, the bill came out to $80. I will not be going there again. SWITCHED PHARMACIES. read more

I spent a total of 2 hours on the phone today trying to get information on my prescription. Was switched around several times, no one could give me any help. Finally went in at 9:30 to get the prescription. After I went in and told my story, a technician filled my prescription without any explanation of what had happened. I've been a customer of the store on Devon for years. Time to change. read more

For years now, no one in pharmacy picks up the phone (not just a COVID thing). In the past, I've even gone there in person to try and clarify "xyz" question because waiting on hold gets no where. Today is the day I leave a review due to the multiple times this happens. It appears online that a rx order did not go through, and I wanted to clarify what happened on the receiving end before reaching back to the prescribing physician. No such luck. I'll add that a little support by anyone in pharmacy would help such as helping with discount coupons. Husband had a $400 dollar prescription that he filled at a competitor for $20 because they assisted with the "coupon process." read more

Pharmacist at Touhy in Park Ridge was on her cell phone while I waited. She refused to help me till I let her know it was illegal to be on her cell during her work hours. She then told me the script I was waiting on and was supposed to be filled...was out of stock and can't be filled. Despite the fact I got a text saying it was ready. She then told me if I felt she was doing illegal things I'd have to talk to her attorney and couldn't be a customer there. This woman is insane. I then had another pharmacy transfer my script from that store. Currently in the process of having this pharmacist investigated. read more

The absolute worst pharmacy ever! Returned 4 times in a week period still no script.

Worst customer service at checkout ever. Pete is beyond rude, weird, and has a condescending attitude. He made me feel super uncomfortable just checking out!!! Please hire competent people. I agree with all the previous negative reviews about this store! It is horrid and i will not be returning to shop here ever again. read more

I am a physician calling about a prescription for a patient. The pharmacy left me on hold 40 minutes, dropped the call, then I spent another 32 minutes on hold before they dropped the call again. Never did I speak with a live human pharmacist. Shameful, bad business and a time waster for me and my patient. read more

Worst drug store on the planet. Literally go anywhere else. Super unreliable people, insanely long lines. Pharmacist did not have even a second to explain the drugs she was handing out. Getting prescriptions filled takes FOREVER. Rudest most unhelpful people on planet earth. read more

I'm a very patient and understanding person and with with Covid pharmacies are very busy but this Walgreens seems to go out of there way to do the least they can do for you. My doctor prescribed a migraine medication and sent the script to Walgreens. Walgreens sent me a text saying they received it and it would be ready for pick up in the morning . I went to pick it up and was told I had no prescription ready. I showed the text message and the reply was insurance refused to pay so they did not fill it. I asked the cost and was told 6.50. I told them I would pay myself and was told it would be ready in the afternoon. I returned, waiter in line again and when served was told again I had no prescriptions ready. Then I was told insurance denied payment because this medication is available over the counter and I could just buy it there. Why this information was not given to me during my 1st visit is baffling, I believe they are so busy, disorganized, and short staffed they are over their heads. I have other similar stories dealing with the pharmacy but take my advice, avoid if you can any dealings with this pharmacy read more

This Walgreen's pharmacy is absolutely horrible. Beyond horrible, actually.They always put you on hold forever when you call--if they answer at all--and staff are unfriendly. Worst of all, they are always disconnecting you, and you have to start all over again. Today I had to change my insurance information. With all the disconnects and holds, it took me two hours and fifteen minutes to accomplish that. That's the Walgreen's way. What is maddening is the fiction that they always trot out that today the call volume is particularly high. And staff is always apologizing, insincerely. Walgreens thinks that empty apologies are just as soothing as proper staffing levels. read more

Every time I shop here there's always the same lady at the front end. She has long wavy/curly hair in half up style with one of the worst customer service experience someone can possess. You see better behavior from teens who have a summer job than you would with this lady. To add, her name tag is conveniently flipped over so you can't read her name. There was another personnel next to her which didn't seem to care how she spoke and acted. I had entered my rewards number in and it didn't go through. She responded short and nasty for me to re-enter. After the second try, she just said the total and didn't offer to update my account's phone number- zero patience. In the interim, she smashed my items into a bag and handed me my additional online order as well. All with zero eye contact and the worst possible attitude. If you don't like your job, find something else. read more

I've been going here for years, we live nearby. Pharmacy is generally good, occasionally out of a script but not too bad. Verica in the cosmetics is the reason for 5 stars! She's always got a good suggestion, a coupon and a smile. She's saved me a ton but also is just really nice. A dedicated cosmetics employee is not usually expected in a drugstore but what a welcome sight! read more

Worst pharmacy wait times I have ever experienced. All Walgreens are terrible but this one takes the cake for being the worst

The worst Walgreens ever. My wife's surgeon called in two prescriptions. They filled one and not the other. I asked which one they filled. She gave me a long name. I asked what it was. She looked at me this dumb look on her face and said I Don't Know. Then she walked away. read more

Worst customer service consistently since they opened years ago. The staff and management are beyond rude. Thanks to this Walgreens I completely switched pharmacies and won't give them another dime. read more

If you're thinking of picking up your prescriptions here go some where else ! They are doing drive thru window Covid testing passing live Covid tests back and forth thru the drive up window. The delays are at least 5 cars long and 30 or more minutes. I was behind a guy last Wednesday who while at the drive thru window, got out and tried to take a sample from the screaming kid with the q tip or whatever it is for 5 minutes . I will absolutely avoid the risk of getting Covid at this drive thru and go somewhere else that doesn't invite Covid testing. Scary. read more

Find another store to use for their photo department. This is not the first time that I have had issues with this store having poor photo technicians. Two and a half hours after placing my photo order I had to take matters into my own hands to figure out how to get these prints from another store. I love Walgreens because every other Walgreens I have gone to has been reliable same day printing. Their team does not work to problem solve for their customers and it's upsetting. As an ex-employee of another Walgreens (worked there for over 3 years) I know what it is to work with a good team. This team doesn't keep up with inventory, they do not help a customer as fast/best as they can and they do not apologize for their mistakes that they make (this time and in the past) beyond disappointed read more

Got fraudulently charged twice for miscellaneous candy I didn't purchase. Debbie, the cashier was rude to the point of ridiculous. Avoid this Walgreens. read more

I don't like writing bad reviews but the pharmacy kinda sucks. Takes forever to pick up your prescription because there's only one person working both the inside customers and the drive thru. Sorry but I don't wanna sit there for 20min just to pick something up. Definitely need better staffing. read more

Clean and neat little local Walgreens. It has all the small things you might need. They also have a drive-thru pharmacy here so that's really convenient. They don't have fresh sandwiches though (from their delish line). Heads up to those who come from the city and sometimes need that on the go. Also the staff is friendly and helpful. read more

Forget trying to call the pharmacy here. I always refill online and would neer call unnecessarily but my doctor asked me to call to ensure they had my medication available as there are current inventory problems with it. 3 calls, 15 minutes on hold each time only to be hung up on 3 times. Impossible. read more

I don't really write a lot of horrible reviews but I just have to say I will NEVER EVER pick up prescriptions at this location ever again. I was waiting in line for my pain medicine since I just had dental work done and the cashier just took forever! There were only 2 people in front of me but she asked both customers everything about their lives. I'm all about great customer service and building a relationship with your customers but it was literally 15 minutes later when I got up to the cashier and when I got there she started making a call trying to follow up for a customer from an hour ago. It's like she was avoiding me and knew I was in pain. All Walgreens aren't this bad because I went to a walgreens the earlier in the day and they could sense I was in hurry and helped me out right away even though there was a 2 hour wait on prescriptions. read more

First, I rarely post a bad review here. Second, I understand the Covid/shortage of workers situation. But this pharmacy is the absolute worst. I placed a prescription refill 5 days ago. It was ready three days ago. I opted for home delivery and paid at that time. Today I got an call & text telling me to pick up my prescription and pay, again. No one there (3 people) could fix it and they required me to pay a second time before I could get my medication. I produced my credit card receipt from the first purchase and was told "that means nothing to me". I was told I'd get a credit at some point, not holding my breath. read more

I tried to call the store but you can't leave a message for the manager so I thought I would try Yelp. I live in a divided household. I've long been a Walgreens customer and my better half uses CVS. While I alway hear her complaining about their pharmacy, I've never had a problem with Walgreens and their app has just made it easier. From pulling up what prescriptions I'm taking to text alerts, I've been very happy. Today, I called as I had a prescription out of stock and was curious about an ETA. The young lady I spoke to in the pharmacy reached out to the Walgreen's on Devon and had my prescription moved over no issues. That is the level of customer service I haven't seen with some of the other areas of the health care arena, so I just wanted to say thanks and keep it up read more

Ok this is a first! I have lived in Park Ridge for over 20 years and have always wondered why shopping at this Walgreens always seemed difficult. Rude service. But not today! Today Verica assisted me to find something I was looking for and then offered to check me out in the cosmetics area if I was done shopping! All I can say is WOW! Verica is the first genuinely helpful, engaging and nice person I have encountered here ever!!!!THANKYOU VERICA! read more

The Pharmacy Staff here has he worst customer service , they don't know how to treat their customers and their prescriptions are never ready on time read more

DO NOT GO TO THIS WALGREENS! Completely rude staff. I was out on a long walk and had to use the bathroom. I went into this Walgreens and asked to use the facilities (trust me, if it wasn't an emergency I wouldn't have asked). I told them I was far from home, taking a long walk. The cashier said "No public bathrooms". After persisting that it was an "emergency", the woman told me I could talk to the manager, who was standing right there. I asked the manager if I could please use the bathroom, it was an emergency. The manager seemed upset, stared at me blankly, and without words, led me to the back of the store to the women's bathroom. The bathroom was DEPLORABLE... There were only two stalls, the two toilets were covered in feces and urine. The floors were dirty and you could tell the bathroom hadn't been cleaned in months, maybe a year. And these were the toilets they were trying to keep from me??? As if I was going to contaminate them? So gross. I squatted and used the bathroom anyway and left. Suffice to say, I won't go there ever again. I think it says a lot about a business who treats a customer with total disregard and denies access to public bathrooms. Kindness goes a long way these days, Walgreens. Back to CVS. read more

Not really much to say really, the pharmacy and convenance are why anyone shops here. If you need some basic groceries, school supplies, bulbs, hair care or cleaning supplies, medicine and convenance is more important than price come here. Some big pluses here are plenty of parking, RedBox and a mailbox. read more

Walgreens - the front of a walgreens pharmacy - Drugstores Near Me - Park Ridge, Illinois

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Most unfriendly staff I've ever dealt with. It's clear the women here, especially Debbie, hate their job. (Seriously, if it's that bad then quit!) I thought, "maybe I'm just catching them on an off day". No. I have been to this store at least 10 times and never had a good checkout experience. read more

Worst pharmacy on the planet.....avoid this location at all costs!!!! Rude, unknowledgeable and never have the amount or medication I need.

If I could give a minus score I would. My wives Dr sent a electronic prescription to Walgreens at 8:30am this morning for two prescriptions. I received a electronic phone call at 10:00am that her prescription was filled. At approximately 2:00 pm I went to the drive up window for pickup. I was informed that only one prescription was available. I asked what was the problem with the other. The pharmacy technician informed me that the cost of the item was four hundred dollars and that my insurance company would not cover the medication cost. I then asked did you call the Dr. for a alternative drug. The tech said no. I asked for the pharmacist on duty and asked her why there was not a call to the dr. I was informed by the pharmacist she don't no. This pharmacy is not customer friendly and could care less. Surely a simple call to the dr would have been nice and customer friendly. At approximately 3:30pm the pharmacist called me and informed me that a alternative medicine was authorized by the dr . If you smart find another Walgreens. Had to use them again Tuesday. November 4th Would you believe the pharmacy staff is worse. They need to fire the staff or close. Just left drive up, Thursday, January 2nd . Waited twenty minutes in line, 2:09 to 2:35 . I called store manager and told him. He went to pharmacy. Don't know what he did or said. Bill and that female pharmacist are the worse. read more

Have had issues major issues with pharmacy & photo numerous times. Impossible to get a hold of anyone if you call. Choose a different Walgreens. read more

I can see why this store has a low rating. The technician who helped me in the pharmacy needs to learn how to communicate professionally. I bought test strips for my mother and only saw the size I wanted, which is the one I requested obviously. However, I guess there were other sizes I didn't see. She rudely asked "well which one do you want" in a very curt manner. I think it's just spoiled millennials, but it is Park Ridge, so maybe she was an entitled brat who didn't feel like behaving properly. I won't return. read more

Really bad service at the pharmacy. Ask for Veronica if you need practice talking to a 3 year old. Constant interruptions, refuses to answer questions asked, and is always ready to tell you how good of job she is doing. If you ask to talk to her supervisor, he is on vacation. And request a corporate number, lets just say the 800# made it very clear that Walgreens does not care about customer service. BTW - my sons medicine was $352 at Walgreens but $172 at Costco just down the street. Hmm, I must have paid extra for that special customer service. On a side note the cashier was very nice, but not nice enough to make me go back in there ever again. read more