The service level is low. They never answer their phones and your prescriptions will wait in pending status indefinitely unless you show up in-person, wait in line, then wait again for your prescriptions to be filled because they don't answer the phones. My prescription was sent in 30 minutes after hours and almost 24 hrs later, they hadn't even looked at it to attempt to fill it. read more

switching pharmacy asap. they are so rude at this pharmacy (primarily the brunette with high arching eyebrows). i was prescribed new medication and was not offered to speak to the pharmacist and she was overall just rude. i am genuinely appalled at this experience. i cannot help but think that it is due to my skin color, and when i called after to explain the situation, the pharmacist told me he was busy helping someone else with payment- yet that was never communicated nor explained! in addition, when i brought up the fact that it could very well be racism, my experience was completely invalidated as he told me "no no, dont say that". I will not be back. read more

Ordered some shipping labels to be printed in their photo department. It's been two days and they're still not ready. No one answers the phone when I call, and I can't cancel the order online. read more

This is the worst location. The pharmacy hours are not accurate. I've gone in multiple times to them being closed or on lunch breaks during odd hours. One pharmacist is rude and questioned me regarding why I needed the meds my doctor ordered. Post proper hours at the very least. Waste of time. read more

If I could give negative ten stars I would. Twice now I've had medications sent here that have taken hours to get ready. First one was sent at 930am and I arrived at 4pm to pick up and I still had to wait 45 minutes to get it. Second time, meds were sent at 10am we arrived to pick them up after getting discharged from hospital at 11am and they said 40 minutes it'll be ready (this is after sitting in the drive thru for 35 minutes) so we said we could come back as I was in pain from a shoulder dislocation I had just left the hospital from. We arrived at 1pm and they said it STILL WASNT READY! Then they said it would be another 40 minutes. If you're understaffed CLOSE THE FING PHARMACY. You're better off going to the Safeway across the street. This place is absolutely garbage and they're way understaffed which is an issue regardless of Covid as the typical BS excuse. read more

Pharmacy customer service is the absolute worst. Expect very long waits, sometimes they can't even find the prescriptions that they've confirmed were received. Just awful. Please do yourself a favor and get your prescriptions filled elsewhere. read more

I started getting my prescriptions here this year and have had no problems. I like this store's selection of things without having to hit a larger store. I used to bring my elderly mom here to push a cart around and ask where the same things were, until she tired out. Always friendly to mom, it was her place to go for her vitamins and snacks. Thanks for the memories with mom and for providing us a great place to get meds! read more

The customer service here is awful, I understand the world we live in and how short staffed and over worked everyone is, however, this location is just abysmal. The pharmacy is the worst offender of all, they are never staffed accordingly, lines are outrageous, unpleasant and almost nasty to you. They allow you to schedule appointments for covid boosters, then cancel it with no reason, don't call, just canceled. Then still allow people to make appointments online while claiming they were out of covid boosters oh ok sure. This place doesn't do the most basic of functions, be a pharmacy. The worst. read more

Terrible pharmacy!! Multiple times I call, get put on hold, told I have two people in front of me, wait and wait for over 10mins. Then, 1 person in front of me, then "technical difficulties please came back" hung up after 15mins of waiting then call back and three people in line on the phone. So I don't get answered and then they say. "Pharmacy closed for lunch" !!!! The drive through window staff if a women who can't speak or understand English well! Huge hippa violation when at the window in the store she is having everyone spell their whole name out loud one letter at a time, she is also at the drive through window so through the glass you are yelling out one letter at a time to spell your name as she writes in on a sticky note and places it up to confirm! It's absolutely ridiculous to have a non fluent worker as a customer service! Please change out your staff so it's not so painful to come here. read more

So I enjoy browsing through a Walgreens, although this one in particular has had the same issue(s) every time I've been since Dec 2021 when I moved near by; the line to check out is always long AND/OR extremely slow! It doesn't seem to be an issue of a single employee because it happens with any employee on duty during all times of the day, so it is assumed to be an issue of the company somehow. I will occasionally try Walgreens, when I have plenty of extra time, but will avoid it in the majority of cases due to the amount of time necessary to complete a sale. read more

Same as all the others. Naturally when I moved here I transferred my prescriptions. I spent ten min on hold then gave them all my info and she told me to come back the next morning to pickup. Went the next day for pickup and the guy said he had nothing and that his people would've known it was not possible to transfer my prescription.... This was after I waiting ten minutes in the drive through which didn't budge and then went inside and waited ten more minutes read more

This pharmacy needs to do better with vaccine administration. My mother had a 10:30 a.m. appointment for a vaccine. It's now 11:40 a.m. and no one came out to tell us that the pharmacist is running late/behind. This pharmacy is unprofessional. We're leaving. read more

Absolutely terrible customer experience at the pharmacy. Why make it so difficult and long to get simple flu vaccines?

They are the worst pharmacy I have ever experienced. My doctor prescribed me pain meds today abs the pharmacy would not give them to me unless the doctor gave them my treatment plan for them to review. The pharmacist was so rude and unprofessional and said he needs to determine if I actually need the pain meds, not my doctor. I will never give them a dime of my money. It takes on average 30 min to get prescriptions through the drive through. Awful experience every time. read more

The pharmacy here is the worst. The service has gone significantly downhill over the course of the last several months. Always understaffed. Don't bother making an appointment for a flu shot because you will wait 2 hours. And if you're sick and need prescriptions filled? You might get your prescription filled 36 hours after it was called in. I am so done and moving our prescriptions elsewhere. read more

This is the worst pharmacy ever. We moved to the area a year ago, and thought we would naturally use the local Walgreens after having good service at our SF area Walgreens stores. HA! We've had nothing but trouble, the most common issue being their claim that they haven't received the prescription. This has happened with new prescriptions, refills, and even transfers from other pharmacies. Funny, all of the doctors offices and other pharmacies show that the prescription was sent to the correct Walgreens, but the Blue Oaks Walgreens *somehow* never received it. Sometimes, the prescription is magically found a day or two later. (eye roll) They also regularly have the same person doing both the inside counter and the drive through, which means nobody gets good service. I'm currently on hold to check on a prescription - 12:48 and counting. So done with this place. read more

The service is bad, I asked to exchange the propane tank and the clerk asked the manager if they have full tanks available and the manager said now we are out , I went out and checked the propane cages out side and found about 7 still has the blue seal on it, it means they have it but the don't want to sell me , I don't know what's the reason but this is not good service read more

Walgreens - a close up of a propanent - Drugstores Near Me - Roseville, California

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I have been trying to get necessary Thyroid medication refilled for 8 days now. Thursday before the Labor Day weekend, Walgreens has told me they were contacting my doctor for a refill and they will have it ready for pick up Friday, I go Friday, it's not ready, they haven't contacted the doctor, now it's the holiday. I go back on Tuesday, the Pharmacist says, "I will contact the doctor for a refill". I go back on Wednesday, still no refill is ready. Now I have been 5 days without my Thyroid medication! Again, the pharmacist says we will request a refill. I don't hear back so Thursday I call my doctor and they say no request from Walgreens was made! What!? I am done with this! read more

This location is awful for picking up prescriptions. Even pre-Covid the wait was long, and now it's just ridiculous. I wasn't able to pick up my meds one week because of the lines for both the drive thru and inside was 6-7 people deep, and neither lines seemed to be moving. And this was around lunchtime. I'll be moving my pharmacy needs elsewhere. read more

The pharmacy is always going to be a 30+ minute pickup. They are incredibly slow and unorganized. The medication always takes several days to fill. Most recently they "lost my medication" and had to redo it after it took them 3 days to fill it initially. read more

I have tolerated the less than stellar customer service at the Blue Oaks store because it was convenient and I don't go there often, but it's too awful to use. I had a dental implant removed because of a painful infection and the periodontist prescribed the same pain killers and antibiotic he had prescribed a few days before. When I went to pick up the prescription, I was told they needed to check the code with the doctor's office. The doctor's office asked me what that was about because it was nothing they'd ever been asked for before. I hope this wasn't racially motivated, but even if not, they delayed my pain meds and antibiotics because of some arbitrary BS that no one seems able to explain. I'm finding a new pharmacy. read more

Drive thru is a joke. Worst experience ever. Over 20 minute wait time, and I'm the second car in line.. Shop elsewhere.

I cannot in good conscience recommend this pharmacy to anyone - unless you masochistically tolerate long waits, inaccurate ETAs, snippy customer service, and a pharmacy window with the gate shut almost every morning well past posted open business hours. read more

None of the discounts advertised throughout the store ever work at the register. As I'm shopping, I see signs for sunscreen "buy one get one 50% off" so I take two. Mouthwash has a "$1.00 off instant coupon" so I grab that thinking I'll save a dollar. Once I get to the register, everything rings up full price. No discounts applied. Then the cashier gets irritated when I tell her. The only way to get the discounts is to shop on the app and pick up the order. read more

Very poor service. Unfriendly and attentive staff. Poorly managed. ObviouslyNo one from store management down cares about customer service.

We scheduled for vaccine. It took more than an hour to check in, also took 1/2 hr waiting to get a shot. Total customers are less than total employees, what type of customer services here? Not good at all. Hope Walgreen will speeding up. read more

The pharmacy here is the most disorganized place I've ever visited. No need to make an appointment for a shot or fill out things online. They have nothing when you get there. It took us an hour waiting for a shot that took 2 minutes. Never again!!!! read more

I would leave 0 stars if I could. I tried to renew a prescription by responding to a text Walgreens sent me, by trying to call the refill in to the store directly, trying on line and by contacting customer service. I was finally told by customer service the pharmacy (and possibly the whole store) was closed because THERE WAS NO PHARMACIST. They couldn't request the refill either. read more

Wait time is terrible for perception and the stock on hand within the store is non existent. Will not be coming here again.

Review for photo experience and customer service. Ordered photos online from my phone. The app is user friendly. Got an email my photos were ready for pick up. The email offered curb side/ drive thru pick up (so why not?). This is where everything started to go downhill. After selecting the curbside pick up option, immediately received an email Walgreens is processing and to not head to the store. 5 hours later no email update. I finally just gave up on waiting as I needed the photos for my kids school project. Went into the store, my first time at this location, I asked the person standing at the photo counter "hi, excuse me, can you tell me where I go to pick up online photo orders?" I didn't get her name but this girl was maybe early to mid twenties, on the heavy side, light brown hair, was wearing a gray vest, and not wearing a mask. "Over there in line" while she pointed to the line to check out. She had a rude tone as if I was bothering her. While I waited in line she stood behind the cashier, wearing a light blue t shirt (so not sure if she was a supervisor or not) anyway, I'm waiting in line for about 5 minutes, while the rude gray vest girl was standing there leaning on the counter and staring at the ceiling. When it was my turn, the blue shirt cashier greeted with a friendly smile (no mask on either), I asked her to help get my online photo order and gave my last name. Shocker here!!! The gray vest girl that sounded like I was bothering her then offered to assist the cashier to get the photos! Wow! Ok. So was my wait really necessary? So here is where management should really look into how they are training their employees. 1. How lazy is your team, if after 5 hours, the 3 people I saw upfront couldn't grab the small photo envelop and process for curbside/drive thru pick up? 2. How unprofessional for the front counter person to talk to a customer in a rude tone and not assisting a customer? 3. BTW the pictures were cut off or super blurry. The app did not indicate the larger image would print blurry or the photo was cut off. Not sure if this was the machine or the operator error. Either way, there should be a quality check before selling low quality prints. By the time I noticed this, I was home. What waste of my time. I do not recommend printing your photos here. read more

I had a few prescriptions sent here. After waiting an hour after the prescriptions were sent I stopped in to pick them up only to find out they hadn't yet filled them and they would need 30 more minutes. I left frustrated and came back 45 minutes later to be told they are out of stock of my medications.. maybe that's something you could have shared before wasting nearly 2 hours waiting for your poor customer service? Will definitely be avoiding Walgreens in the future as this is only one of many bad experiences I've had here! Get it together Walgreens! read more

I went inside the Blue Oaks store at around 4pm today. I was surprised to see a woman not wearing a mask taking her time chatting with the cashier, despite Walgreens nationwide mask policy. I overheard her say she's not used to wearing a mask. Who is??? I am giving a one star rating because the cashier chatted away and did not budge - ignoring the welfare of his coworkers and of Walgreen's clients. read more

Pharmacy is slow and rude. Waiting at the window and not one of the 5 people acknowledged me as I stood for 5 minutes. Had to come back 3 times because they didn't fill my called in prescription, 2nd time only filled one of them and now waiting a 3rd time for the other one. I won't be using Walgreens again. read more

The pharmacy puts you on hold for 10+ minutes each time I call so i rely on the app for my prescription refills. I waited 6 days for a refill, only because I was sent messages that they were getting approval from my dr. I call today since its been 6 days and they tell me the prescription has been ready for 4 days!! Then I get attitude from the pharmacy person on the phone. Not the first time this has happened. Will be transferring my prescriptions to another location. read more

On Saturday, 5/28/22, at 3:30p I took two items back for return. There was one person at the register. I had two receipts, but she couldn't see the same number of the item on the receipt. After 15 mins, 3 tries, the customer line growing long, people waiting, and finally calling the manager, the return item went through!!! I then needed to make a photo. I asked, is there someone in photo? She said, I'm the only one to help!! So I went over, completed the computer process and after waiting 35mins and her calling for help 4 times and no one coming over, I decided to leave the store. Where are their customer service people and on a Saturday before a holiday?!! This was very disappointing. Very!!! read more

Store is terribly under staffed and those in the pharmacy other than Steve don't seem to care much about their customers. I will be trying to transfer all my prescriptions to another place but was told by their staff they will probably not be able to do their part in the transaction due to being so under staffed. I have been a loyal Walgreens customer thru 2moves for over 30 years but this is so bad at this location I'm finally done with Walgreens. read more

omg i just got my booster here. when i got injected i was bleeding like cray cray. incoming lawsuit otw. i will give a portion of my proceeds to you poor folks who have gone thru this god awful pharmacy department once i win. also these wait times are asssss. dont tell me to wait in a prescription pickup line when you have a separate line for covid vaccine check-in. btw i arrived 20 mins before my appt time and i couldn't check in until 30 mins after my appointment time. do the math, that's 50 mins waiting in line. do you know math? by that time, i could've already brought the wock all the way to Poland smh. hey staff are you reading this? do you even know how to read? you clearly couldn't read the documents that i typed out after you inputted the wrong information in your system. there's no excuse for any margin of error due to ineligible handwriting. i typed it. ever heard of a throughput time? it looks like you guys set a world record of having customers wait over an hour before you move onto the next one. haha i could go all day on y'all. too bad you can't read this. i hope one day you guys get a proper education so that you can become productive members of society. i don't want to see you complaining about your dead end job then ask for help from people that your rent is too high. i think maybe you should consider saving your money. hey corporate, have you ran the numbers yet? i already know this store not running a profit. time to close shop :) - not financial advice review read more

This place is a joke. The Pharmacy is under staffed or very mismanaged. The wait times are ridiculously long. Thought they would have good service being a new larger Walgreens in the area. I guess we will be using CVS from now on! read more

I needed to transfer my prescriptions from a different area, spent over 10 minutes providing all my information to this Walgreen's pharmacy. A week later I called to get my prescriptions and the pharmacy not only did not have them, they apparently had no record of my call. Result: I quickly switched over to a nearby CVS and that store handled everything perfectly. read more

NEVER EVER coming here again! Was in the pharmacy line before they closed get to the front and she tells me to leave because they're closed are you serious you saw me there standing in line you could have told me you were not gonna help me so I don't waste all this time I go to ask for the manager in the front and they tell me what she's on vacation till Monday absolutely zero customer service here thanks for letting me know now before I bring my clients here and any of their prescriptions here horrible horrible service this is what you get with these corporate companies that hire just anyone that doesn't care about customer service or their clients read more