Went there as a shopper to find some items told adamantly by the manager of the store that he could…read morenot help me because I was an Instacart shopper and I was required to find my own stuff without any help from an employees. Both of them sat there and watched me walk out the door and didn't care at all about that happening if anybody who hires his employees like this doesn't deserve my business.

Terrible customer service., Rude, unprofessional and ignorant staff who could care less about…read morecustomer service. I had called to transfer a prescription from Boston, MA to Rutland, VT since I was up at our place in Vermont. What a mistake. Is Rutland full of incompetent, uneducated deplorables? When I called to speak with the so called pharmacist about the status of the prescription, all I got was an attitude and "do not be rude to me". Really??? If this person had said this anywhere else, they would be terminated immediately. Perhaps I should go in and buy the place and let them all go.

Times seem to be changing. A few times off peak days & time like the first Friday & Saturday of…read morethe month, and Fridays in general! Surprised to see some changes for instance: not being able to clean corn on the cob and no trash bin for it. Then when I opened the corn at home 3 of the 5 of them were no good pinkish areas near the center of the cobs. I wasn't about to hold on to it until the next time I'm down in Rutland to the store! So off to the wild animals, at least they got to enjoyed them, they even took off with the cobs! Also, been noticing some empty shelves, no items in the sale bin and the usual prices keep increasing. Everyone one is friendly and the store is clean.

Clean and organized. Helpful staff. Large inventory. Comparable to Harris Teeter. Bakery, busy Deli…read moreCounter, sushi, rotisserie chicken.

We've been coming here for over 27 years! Your ole home town Pharmacy plus more! Nothing like the…read morebox store ones! I feel like Norm from Cheers! every time I enter! It a great feeling that they acknowledge you as soon as you walk in! They have Fast Friendly Customer Service! They also have a great selection of products from greeting cards, candy, med supplies, vitamins, etc! I trust all the products they sell and it's worth it to us! They answer your questions and if need be they will get back to you if it's something they need to check on! Also, it's great to know we're keeping a multi generation family business going (which is rare these days!) WITHOUT the hassle of a long walk to get in, waiting on long lines, products in a different location or changed, a different person each time, etc!! Always the same smiling cheerful faces that are sincerely happy to see you each time you come in!

Great to support a local business. The employees are friendly and helpful and the store has all the…read morebasics.

Incredible customer service for me and my family for years. For as far as I can remember, the…read morestaff at the Rutland Walmart branch have helped with getting the best price for our prescriptions. And they have been very helpful recently with my insurance changing and the hassle that has been. I would not go to another Pharmacy because of their customer service.

I rely on compounded medications and I think they're great. Other pharmacies have given my family…read morestress, but not this one.

So we're all supposed to be pulling for the little guy, right? Especially after the pandemic and…read morethe election, a certain little blue state is all about the "Down with Big Pharma", "support local businesses"me", and all that dross. Well, I'm afraid that our very own local darlings over at good ol' "Smilin' Steve's" (STEVEN HOCHBER) Rutland Pharmacy are putting the kibosh to all that and undermining their own agenda. I recently (4/2025) gave in and finally had my prescriptions sent across town to the big bad corporate overlords at Walmart. (And I tell you, by the way, that whoever was working at Wally's was exceedingly polite and efficient, not to mention that the "McCoroporation" has a super-tight phone system, much UNLIKE the antiquated prompts they make you go through at Rutland Pharmacy.) The final straw for me in regards to Rutland Pharmacy's poor service came after they denied me my meds for over a MONTH because of some kind of insurance hassle. Worse yet, after I was rebuffed and asked to speak with a manager, he flat out refused to give his name or put me through to a superior. Most likely the "manger" was either JEFF or JASON, Steve's sons who have taken over the business and are clearly exploiting their father's reputation as a pillar of the local community. The boy who was answering calls, JACOB, was also very rude, but I can hardly hold an effeminate child with acne accountable for their actions when they have such terrible role-models. So basically Rutland Pharmacy deserves what it has coming. The facts are that I NEVER got my meds on time, I NEVER got good customer service, they NEVER followed up with me about my medications or made an effort to get my input. My doctor was forever having to call in their scripts and they couldn't even be bother to keep my records up to date when my insurance information changed. Forget about trying to arrange home delivery. In conclusion, don't fooled into that old tired ploy to "shop local" and support the poor mom n' pops if the business doesn't put forth the proper effort or display even basic customer service. Corporate entities still pay taxes like any other business, and are more likely to employ a greater number of people from the community. There's no sense pulling for the home team if the home team ain't pulling for you.

I live in Burlington and have a cat who is on several daily medications that I give her…read moretransdermally. My veterinarian Dr. Moore at Cats of Burlington recommended Wilcox Pharmacy because the compounding pharmacy I was using recently closed. I really like Wilcox because they send her medications with shipping included in their fees and I get far more doses at a similar price to what I was paying previously. I also think the transdermal compound itself is of a higher quality than what I was getting based on the feel of the gel. Wilcox customer service is excellent and quite friendly. If I did not use a family-run mail-in pharmacy for my own Rx that can be filled in my parent's state, I would probably switch those, too. I am thrilled to have a high quality pharmacy in-state that I can use for my cat's needs.

The compounding pharmacists there are amazing. They compounded Rx's for my dog & months later after…read moreseeing specialist compounded topical ointment for my wrist nerve pain - it was $$$$ / it worked great but wasn't covered by insurance... the pharmacist took lots of time to discuss my medical and insurance issues & suggested something else (drs okayed it) what they suggested was much cheaper & worked great too. The Rx consult was ON phone & Rx sent by mail because I live too far to go in person. Bottom line; pharmacists very smart, compassionate, caring and very helpful. Aw

Limited supplies. Focused mainly on sleep apnea products. It wasn't what I needed but the…read morereceptionist was nice.

The service is poor. Everyone can have a bad day, so I gave them several opportunities. I have had…read moreto make repeated calls to give information on my orders (information I had already given) and follow up on my orders. Was told they were shipped out; one week later was told they were not ordered. Messages are not returned. The voice-mail system routes you to offices in different states. Truly disappointing.

This is not as nice as an average Walmart and the entrance and exit were being heavily patrolled…read morefor shoplifters because this is apparently a big problem here. Really sad. I'm sure the community is glad to have this Walmart but the selection of products was low and the shoppers and staff were stressed. Go to a different store if you have another convenient option.

I wanted another pillow for the RV so I stopped in here and had medium-high hopes. Sadly, the…read morepillows I wanted were sold out. This seems to happen often. The store itself is clean. There was no trash in the parking lot and there were no loose shopping carts. It was okay considering it was my first review of a Walmart in Vermont. [Review 18470 overall - 69 in Vermont - 1992 of 2022.]

I just left this store. I spent $37 on sunscreen. Their bathrooms are now under lock and key but…read morethere is no indication where to go get the key. I asked at the pharmacy and was treated shabbily by the tech who was working the register there. Basically like I was a nuisance. When I went to the front of the store to checkout, I mentioned to the 2 store employees behind the counter that they might want to let their customers know about the key situation. Again, I felt like I was basically talking to myself. What had happened to CUSTOMER SERVICE!

Had an appointment for an RSV vaccine for 3PM. Took an hour to get it. While the pharmacist was…read morebusy, that is unacceptable in my book