One of the few positives of pandemic times was that parking in San Francisco was much easier. My…read moredentist was closed for a while, but when she finally opened back up, I still wasn't taking Muni regularly again, and many of the lines were still suspended, including the one I usually took to the dentist. So I started driving. It was still more difficult than it needed to be to find parking, which means that in normal times, it must be nigh impossible. In any case, I think I drove to the dentist three or four times before braving the bus back, and sometimes I had to park all the way in Japantown. (My dentist's office is off of Van Ness.) Walking from my car to my appointment, I was very aware of this place's hidden (protected?) little parking lot, so I made sure to stop by after having my teeth cleaned. It did, indeed, have a little parking lot, but it was designed very poorly and could require lots of backing up and turning and backing up again. This poor Walgreens. I don't care about the corporation itself, but its workers had to deal with a lot. On the three occasions I came (one of them totally unrelated to my dentist visit), they were always either shooing shoplifters out or trying to explain why the photo counter was closed or calling the police to deal with unruly and/or insane people loitering in the aisles. They really tried to make a go of it; they did. The employees, not the corporation. Again, I don't care about the corporation, but these people either valued their jobs or believed in putting in a hard day's work or both, because they just tried so hard to do things the right way. They didn't allow line-cutters to intimidate or sweet-talk them, and they didn't suffer fools--or at least they tried their darndest not to suffer fools. The cooler always seemed to be running out of diet soda, which is my main complaint. And yes, you can bet I seriously considered parking in the lot, buying something from the store, and then going to the dentist, but I'm pretty sure they would have towed me. Now that it's gone, I guess we'll never know.

Not a bad store and the location is very convenient. Depending on what you're looking for this…read morestore has lots to offer. The staff was friendly and generally knowledgeable. Pro tip: make sure you check for store hours during the holidays. You can check online or call them for more information.

They participate in targeting (you know if you know), which means they might overcharge you, might…read moreleave out an item that you paid for ( every time you shop there), forget about answer customer service bells, or timely prescription handling. All Walgreen's participate, but this one is in your face about it. 1301 Market, too, esp two pharmacy male workers. Heads up to anyone targeted.

I came here yesterday and encountered very helpful staff and kind pharmacist. The store was clean,…read moreorganized and I was able to find what I was looking for.

I went here at 4pm on a Friday after noon after work. There was no line and the worker behind the…read morecounter was polite, helpful and friendly. I asked several questions on my multiple medications and she took the time to explain what I could do to try to get a discount on an expensive item I could not afford to pick up. Usually I don't go in person. Usually I have my medications delivered to me because of the long lines. But this one time it was perfect. Usually delivery service is awesome. Never had a problem with that.

Absolute TRASH customer service from Gheraldine…read more Came in looking for some first aid, and Gheraldine acted annoyed that someone asked her for assistance. Immediately dismissed the notion that they carried the item I was looking for(even though they did). Vaguely pointed at the aisle in question and said "it's somewhere in there"..... Luckily, Dolores from the front desk was nice enough to help me find what I was looking for. If I was a manager here, I would be disappointed to learn how Gheraldine interacts with folks in the community.

You can imagine that I was less than happy to find that my makeup remover had spilled all over the…read moreinside of my toiletry bag. I've spent the whole day traveling and all I wanted to do was remove my makeup, wash my face, and get ready for bed. Fortunately, this Walgreens was right across the street from my hotel. I made my way to the beauty and skin-care section and found a whole bunch of full size makeup remover products... wipes and solutions. Not wanting to risk the same thing happening again, I decided to forego another bottle of solution. But I didn't want a large container of wipes, because I already have plenty of makeup remover at home. I asked the sales associate where the travel sized items were. He pointed me in the right direction, adding that he didn't think they sold travel-sized makeup remover wipes. Ha! You, sir, have never removed makeup before so you don't know what I know. And what I know is that they DEFINITELY sell makeup remover wipes in travel-size packages. Armed with all the knowledge I needed, I confidently strolled over to the aisle and *surprise!*, I found exactly what I wanted; A travel-size pouch of makeup remover wipes. No risk of spillage, and they'll all be gone by the time I head out for my return flight. Perfect. I resisted the urge to waive my purchase triumphantly at the sales associate as I strolled out of the door, satisfied.

The store closes at 11:00 pm. I arrived at exactly 10:56 pm before the doors were closed and before…read moreend business hours all the way from the Civic Center area. To go and add money to pay a bill before a late charge is applied at midnight. The only Walgreens open is this one besides Castro's 24/7 Walgreens. I proceeded to use the ATM to withdraw funds and fell in line at the registers to add the funds onto a specific card/bank. I was behind two other customers when I was next in line. Walked up the the counter for some lady with her back turned yelling across the room to the security to lock the door. For like 15 seconds turnt around and with a urgently raised tone said "hey, hey, hey, you can't do that we're already closed, there's no more shopping allowed, there's no more shopping allowed" reiterating her point with me being right in front of her I began to explain I was at the ATM before the doors were closed and I came to the line to add money which is the only reason I came to Walgreens was to reload my card. She then proceeded to say " it doesn't matter if you weren't in line at the time that we the doors then I can't let you in the line because it's not fair to everyone else" I literally looked at her and said I was already in the line while you had your back was facing the customer and were yelling at the security guard. I understand I was the last one in line but obviously there may be some delusional thinking or blindness because the doors closed and I was last in line so yeah I couldn't reload my card and had to leave. Terrible customer service! I don't remember if it was management may as well be as she was supposedly calling the shots for presumptive closure of the store with customer still inside not allowing them to check out. Shouldn't matter if I had to reload money on a card or purchase something if I was clearly in the store before they closed the doors, then I feel that they intentionally didn't want to have to recount their drawer or change their nightly deposit routine (yeah I've worked in retail before too) ...rude...and ignorant people

Walgreens at civic center ..it was new to me within the last few years ..I'm 40 now ..I didn't know…read moreof this one ..essentials and flu shots ...

The wait for the pharmacy is ridiculous ! Almost an hour…read moreand only one pharmacy tech.

I do not recommend this place for passport photos. Despite advertising a one-hour service online,…read moreit took four hours to complete my order. Furthermore, they did not print the photos to passport specifications, providing only 5x7 glossy prints instead. If you're saying "oh you should prepare it sooner instead of bla bla" I did, I drove 5 hours to get here for passport renewal, unfortunately my bag got stolen while I am walking to the building. Yet I don't want to spend another $17 for 2 photo shoots. So I chose printed the picture I had in my email, for only $5. But waiting 4 hours to get it printed in a wrong way is too much. At least aware me that this location don't prepare passport photo (Online website sure have this option) when I am about to pay. Or just simply, took the passport option off your location for photo printing. This location failed me deeply.

I just had my prescription filled at CVS on Hyde Street. The pharmacy staff member at the cash…read moreregister was very calm and patient with everyone even though the line started to get long during the lunch hour. She was really pleasant to deal with (every time). The pharmacist was good about speaking with me about generic versus brand name for my medication. Very patient! The heeded my preference for the brand name and filled the order promptly when my original prescription slip had stated brand or generic. This CVS Pharmacy is outstanding! The prescription steps were clear. I called in for refill. CVS texted me when my refill was ready for pick up. I went to the pharmacy cashier with the QR code then got my medication. Doing this job day-in-day out and dealing with impatient people on medication situations (refills, orders that not have been transmitted by doctors, insurance coverage of meds or not): the pharmacists and staff deserve a medal! With some stores closing down, we need this CVS in the neighborhood. Let's be nicer to staff, be patient and grateful they are here.

Accessibility: good. They have multiple floors here, but there is an elevator and stairs. Well-lit…read moreinside. Experience: Expensive and almost everything is locked in cases so you have to press a button and wait for a staff member to come unlock the case for you. They also don't have a restroom for customers, and no pharmacy.

This used to be a decent store but over the past few years it has steadily declined. I get why,…read moreeverything is locked up (including some food and beverages), but the problem is, no one who works here gives an actual crap. You can hit the "help" button a hundred times and be really lucky if someone actually comes to help. I stay in this area a lot of have walked out a few times empty handed because no one will assist you. I'm pretty sure this place will cease to exist much longer.

The store staff are great and the pharmacy staff are especially wonderful. I've always had an easy…read moretime filling my prescriptions here. I went today to pick up a few prescriptions and they couldn't find one that they'd already filled, but they redid it immediately while I was waiting to check out. So kind and thoughtful.

Wow! I have never experienced such a helpful staff in a drugstore. The female cashier went above…read moreand beyond to assist me.

I never thought I'd write a 5 star review for a pharmacy, but this one deserves it. First, there…read moreare never more than 3 people in line. Also, I don't use insurance (I use goodRx), which means it's just a note on my file that the pharmacist has to check before filling my prescription. My old pharmacy Walgreen's, I can 100000% guarantee that they would NEVER get this right. This CVS **always** gets it right. They affirmatively offered 3 month refills without me asking. The staff is polite and helpful.

very disappointed with service and customer care team not responding…read more Eventually I wa able to get help

The new pharmacists have horrible customer service! Wait time for over 45 minutes for just 4…read morecustomers. This new woman seemed lost and confused. I even had to explain how to put the medications through the register. My medications were not properly counted either!!

DO NOT USE! My prescription is stuck at the pharmacy; they…read morerequire FORTY-EIGHT hours to give it to another pharmacy. Worse yet, they simply ignore the requests. They are charging more than $500 more than Costco, and are simply sitting on the prescription. My mistake was sending the prescription to them in the first place. Just don't use them.