I was greeted by two employees which has never happened at any other walgreens. The ladies at the pharmacy were so sweet and complimented me. Probably the nicest employees I've ever come across at any Wal-Greens. read more

If you are getting a prescription filled here, do not call them on the phone. Even in the case of life saving medication, you should not make phone contact with them. Dealing with the automated phone system will make you want to end it all, thus defeating the purpose of the medication. Just so you know, when you call, regardless of the reason, you will slowly be told by the automated voice "Just so you know..." followed by information that you didn't call about. You will slowly be told to provide your phone number. After giving your phone number, it will slowly be repeated back to you as if the system is reading your own phone number to you in order to give you plenty of time to write it down, except you probably didn't call to give your phone number for the reason that you needed someone to read it to you so that you could document it with a crayon on a piece of paper just in case you ever need to refer back to it. Then, you will be entering your date-of-birth, and having it slowly being repeated back to you as if the system... (Nevermind. It's the same as the phone number thing.) If you need to talk to someone, the automated system will finally allow you to. But first, it will say to you another "Just so you know..." informative statement, this time a slow reading of the store's hours. Of course this is important for the system to do this because of the high likelihood that if you were calling about this most common basic information, then you certainly wouldn't have tried to obtain this at the very beginning of the call. Of course, most people would have gone through entering their phone number and date-of-birth in order to try to find out the store hours. If you're one of the rare people that haven't made it this far into the call just to find out the store hours, it's ok. Just wait through the slow reading about at what time everyone takes their lunch break and what days have different hours, you'll eventually get to talk to someone about what you're calling about. When you get transferred to the pharmacy's phone, they will be helping other callers. You will know this, because a ten-second message will tell you. Then you will be on hold for twenty-seconds. This part is not hyperbole. These are the actual times. Watch your clock to test it: * After the twenty seconds, the music will stop, you will hear a change in the sound that sounds like someone picked up the phone. As you anticipate a person's voice, a ten second message will apologize to you for keeping you on hold and tell you they are helping other customers. * You will be on hold for twenty seconds. * You will again think someone just picked up. Nope. The ten second apology message will play again. * You will be on hold for twenty seconds. * Then (see above - the ten seconds of reminding you that they're helping other people). * You will then be on hold for twenty seconds. * In case you forgot why you've been put on hold, the ten second message will come back on to remind you. * If you are on hold for two and a half minutes, you will experience this five times. * Don't use that as an estimate though, because you won't be on hold for only two and a half minutes. (I'm writing this review while on hold.) This phone system is why I stopped using this pharmacy five years ago. I'm only here now for a one-time situation because Walmart is out of a particular medication right now. I don't think anyone in Walgreen's management or the corporate office has ever called the number to see what their customers go through. Perhaps, the person that first instituted this is long since retired and it pre-dates everyone that's currently in a position of authority. Maybe they're all clueless? EDIT: I'm back. Just had the human interaction. When the real person picks up, you'll need to provide them your phone number and date of birth. read more

I am a Prescriber and I was on hold for 49minutes before talking to a person when I finally did talk to person I asked not to put me on hold again and she did. not just a busy pharmacy but a terrible lazy pharmacy read more

Walgreens - I was a prescriber on hold for 49 minutes after terrible pharmacy not just a busy pharmacy but a lazy pharmacy - Drugstores Near Me - Sherwood, Arkansas

I went to Walgreens store #4017 in Sherwood, AR to get my prescription thinking it was ready by the text I had received. When I arrived, I was told it was not ready and I would have to wait. I waited 30 mins and they were getting the wrong medications ready which I thought they were getting the 2 scripts my doctor had just called in. Then they say they had the 2 my doctor called in and it would be a few more minutes. When I went to the counter again, I was told that they didn't have the one for my eye that was swelled shut and that it would be 3 days but they had the other. I told them to ring me up so I could go. I asked the lady running the store what Walgreen store had the medicine in stock so I could go by and get it today. She told me I would have to call myself and she would not do it for me and told the lady running the cash register to ring me up and get him out of here. At the same time another customer who had been waiting for over an hour was told her prescriptions were not available at the store after waiting all that time and walked out the door fuming. That's whats wrong is the poor customer service and lack of care given. Now it gets better, so I called the other store which was close by Store #10352 which is located on MCCain Blvd in NLR, AR and was told the medication was in stock and I could come pick it up at 6pm. Well guess what the medication isn't in stock, when I just called they told me they didn't have it and it would be tomorrow before they could find out anything. I think I will be changing to CVS pharmacy from now on. This is ridiculous and is a continuing problem that I have encountered many times. #timeforachange read more

I have never in my entire life used a pharmacy that was not Walgreens. That will no longer be true. I am now transferring all RX to to CVS. I have had to wait of 45 min in the drive-through mutable times ( That was not a dealbreaker) I have been spoken to disrespectfully and lied to. I understand if there is stock issues, but tell me that. Don't tell me that I have to come back in 2 hours just to tell me oops. Then tell me to come back on Thursday. I do come back on Thursday and then it's still not in stock. Communicate and customer service goes a really long way. Lying to my face or telling what ever you think I want to hear is not the way. read more

This is by far the Worst pharmacy in Sherwood!!!' Rude Staff and very slow! Awful service!

Went for a covid test, and had time to watch every lords of the ring (long version) while waiting at the drive thru. I also walked to mcdonald's to get a frappé and the line didn't move. read more

This pharmacy is short handed. It takes a very long time to get prescriptions whether in the drive thru or go inside. Getting someone on the phone is nearly, totally impossible. I have been using them for almost 20 years, it just gets slower as time goes by. They need to hire more people and ones with a different attitude. I have worked with the public for years. It can be trying at times, but you still need to be professional. read more