I don't usually go to other Walgreens because I'm pretty loyal to my neighborhood one, but I stopped in here because I needed Chapstick, and I'm happy I did. The store was super clean, organized, and well-stocked. I especially loved that they keep the clearance items up front near the register. It makes it so easy to spot good deals. I even found Pantene hairspray for only 93 cents, which honestly made my day. The staff was friendly and everything felt calm and easy while I shopped. I'll definitely stop by this location again. read more

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The pharmacy technician who works at 10:30 am on Wednesday not only did not ask for my ID once, I also caught her kicking around the medications while she was looking for mine. That's not someone I would trust keeping my meds safe. I won't be using this Walgreens as my pharmacy anymore. read more

The definition of being a higher volume pharmacy and terribly understaffed. Never get the refills right even when I put them in, in advance online. Has filled some of my doctor's prescriptions but no the whole order. Have waited up to an hour to get a script. read more

This Walgreens is HORRIBLE I call all the time to see if My prescription is ready they had Me on hold for one and a half hours! The customer service sucks EVERYONE is RUDE and UNPROFESSIONAL. read more

A big thank you to the pharmacy staff at Kelly Road Store in Stockton. They assisted with a complicated matter for a prescription and ended up having to talk directly with the insurance. They handled it promptly and professionally. Kudos to Pharmacist Liz and counter person Johnathan (hopefully I got the names correct). read more

I don't review things often but I had a really negative interaction with a pharmacy tech tonight. My objective in sharing this experience is to hopefully encourage the staff here to practice both compassion and stress management versus taking things out on the staff. I work in both client and patient services in the veterinary field and while I understand human med/pharm and animal med/pharm are different, clients and interactions are quite the same. You're helping people who are coming to you because something is wrong. Sometimes they are stressed, sometimes they are frustrated, sometimes they are tired and they take it out on you. Especially with the pandemic, I understand how battered these technicians can become. They take daily abuse. I get it. Like legitimately I do, because that's what happens to me in my position as well. I say this to highlight that I go out of my way to vmbe patient, kind, and polite to all client-facing staff, even when it is not reciprocated back. Tonight I came to pick up meds for my husband and my daughter. Both have been really sick for weeks with bronchitis. I'm sick too, but I'm Mom, so I take care of everyone. The pharmacy us normally open later but they were closing at 5pm today. I made it with just a minute to spare and the pharmacy tech at the register told me to hurry up and slide into the gate if I needed help. I thanked her and did. When she helped me, I asked for the meds for both my husband and my daughter. Only my husband's was ready. The tech hastily said I could go to the 24 hr pharmacy for my daughter. All I asked was if there was any way they could have it now, since it's just an ointment. It just needs a label, no counting. I said please, I was polite, I didn't raise my voice, I tried offering a smile. The pharmacy tech stopped what she was doing, held her hand out at me, snapped "Ma'am" at me and raised her voice at me. I am autistic and social interaction is difficult for me in "normal" situations and even more difficult in stressful situations or conflict. I tried apologizing and said I wasn't trying to cause her a problem, I was only asking, but she just kept raising her voice over me and drowning me out. I immediately shut down and started welling up with tears. The gentleman next to me was kind enough to ask if I was okay and said the woman was being mean to everyone. I will say that this particular Technician has, in the past, been rude before as well--to myself and I've seen her be rude to other customers. She does not usually have a lot of patience. While I sat there and tried not to have a full-blown panic attack, she asked me to tell her my phone number from across the room. I tried to tell her but my voice kept breaking and making me raise my voice and yell to her only further caused me anxiety. I couldn't look at anyone. I had to call my husband when I was done so I didn't have a full blown panic attack. I'm telling this experience because as an autistic person and just as a human in general, I am imploring this person and other people in this pharmacy to remember that you chose to work with the public. You chose to work in medicine. You will deal with people who do not understand your processes, who are sick, who are stressed, who have special needs. You have no idea what's going on in their lives or what they're going through. So I implore you to do what I ask my toddler to do when they're having a moment--stop, breathe, and respond vs. react. I'm sorry you were having a bad day and I'm sorry if people before me were rude to you. I didn't deserve to be treated that way either. read more

Recently got into a car accident and had a Dr from the ER prescribe medication to pick up at this location. I came the next day around 12:30 and it was still not ready. I was told to come back in 30 minutes or before they go to lunch. (Their lunch is from 2-2:45). I came back literally 5 minutes before lunch time and was so scared that the drive thru would not help me. Surprisingly the tech still did and I was very grateful since I was in pain and needed the medication. She was nice and the experience was fast. It's definitely a hit or miss, but this visit I was pleased and thankful for their help. read more

For pharmacy only, so just to begin I've worked in Stockton Kaiser pharmacy one for almost 20 years now so I know my ins and outs of the pharmacy today I was texted/emailed. My medication was ready for pick up so I go over to your pharmacy after searching for about 30 minutes someone comes up to me and says oh we're sorry your med was scanned ready by mistake. It's too early. What an inconvenience that was. it is a controlled substance so I understood. I was kind of surprised myself that it was ready so I said OK that's fine. I'll come back tomorrow and pick it up. Then she proceeds to tell me it's not due till the 13th. It was picked up on May 14 for a 30 day supply and you can pick up a controlled substance one day early May has 31 days in it so if by my calculations now you can correct me if I'm wrong if I pick up on May 14, my husband starts his meds on May 15. I count 30 days that shows June 13 and they allow you to pick up a controlled substance one day early that would be June 12 doesn't take a mathematician to figure that out anyway she proceeded to continue to argue with me for another 15-20 minutes after the inconvenience of me coming all the way down there because there was a glitch in the system that scanned my med ready for pick up when it really wasn't, Every time I go to this pharmacy there is always a problem. Your techs are not knowledgeable at all. She was rude and and unapologetic. Basically just wanted to pass the buck and have me talk to someone the following day. and when I asked her about May having 31 days, she said oh we don't do that. We don't count days like that plus in February there was only 28 days so you should have two extra days and I'm like what what was she even talking about so My Husband just goes a whole day without medication cause you don't count 31 days or in your mind he must have two extra doses because there was only 28 days in February just so unprofessional, and a weird thing to say like I said, not knowledgeable. read more

Today has been one of the top 5 worst days of my life. I am so sidetracked and spacey. I walked into Walgreens to load money onto a card. The guy helping me was very nice, and very professional. After finishing my transaction my daughter and I left. We got all the way out onto hammer lane. When stopped at a stop light we see the kind checker running across traffic at 4:30 pm waving my debit card at me. Reggie you are beyond kind. Thank you for your integrity, thank you for going the extra mile. People aren't kind or honest like this anymore. You made an awful day less awful. Thank you read more

Customer service is completely unprofessional. Trying to get the off there phones long enough to turn on the printing station is a joke. Two people in line ahead of me it took 45 minutes. read more

Why is there always a problem here? Trying to give me a medication that WASN'T mine? Sounds dangerous to me. Autorefilling for months and months after I've asked to stop. Sunday break 1:30-2:00 I'm here at 2:10 and just barely opening up? This place is the absolute shittiest place ever. read more

A Walgreen is a Walgreens, right? There seems to be more Walgreens now than McDonalds...there are now three alone on Hammer Lane in Stockton. Why do I go to this location? It's closest to where I live. What sucks about this location? Just that...the location. Its on the corner of Hammer Lane and Kelly Drive. If you live in Stockton you know what kind of neighborhood Kelly Drive is. I don't always feel completely safe coming here. Plus they knocked down HAMMER SKATE to build this. Besides that, I come here mostly because of the pharmacy...this location isn't open 24 hours like the one down the street, but I really don't like going to Walgreens to get prescriptions at midnight anyways... The manager of the pharmacy here is awesome! He's a younger guy and every single time he has helped me the customer service was exceptional. I transfered a prescription over tonight from Target and when I went to pick it up he had a 25 dollar gift card ready for me just for the transfer. I didn't even have to ask. :0) read more

Walgreens - the front of the store at night - Drugstores Near Me - Stockton, California

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Picking up medications takes so long They have one tech doing 3 different jobs... they have a drive through but it's been boarded up like the front of the store for 3 months... I don't understand how this is a multi-million dollar company and they can't fix their drive thru and their front entrance let alone hire enough pharmacy techs... it's pitiful WALGREENS read more

Well it seemed like this place was never goin to open. But thank goodness it finally did! With S-mart closing down not too long ago it's nice to have a place llike this around, although it seems like drugstores (Walgreen's, CVS, Rite Aid) are popping up like liquor stores now. One on damn near every corner. The only bad thing is this location isn't 24hrs, but hey in this day and age (especially in Stockton) you can't really blame them. read more

Walgreens - cars parked in front of the store - Drugstores Near Me - Stockton, California

I have been waiting on a refill of sleep medicine, since last night. I have been taking this medicine since 2007. I didnt have my medication last night. So, i didn't sleep and called off work today. I have been waiting all day for the RX to be filled. Now, i am being told that my rx needs to be changed to a like medicine due to an insurance issue. I've had the same insurance 17 years. I didnt sleep last night or work today. I won't be sleeping tonight! Nor, working tomorrow! I am a single woman, I WORK TO SUPPORT MYSELF and i just lost 2 nights of sleep! As well as, 2 days of work and pay BECAUSE WALGREENS PHARMACY CAN'T FIGURE OUT A SIMPLE REFILL! read more

if i could leave a -10 i would. 1 hour to try and pick up a precription. rude and incompetent staff. pharmacy staff looked at me and continued chat with coworker. then told me to wait a minute while she folded fed ex boxes. absolute worst customer service i have ever experienced in my 55 years!! will never go there for anything again!! changing pharmacy's read more

i can't even give this store a "not good" rating. It was absolutely HORRIBLE! I waited in line at the pharmacy for 10 minutes to ask for help in finding something. They sent me to the wrong isle, but I still looked at the whole isle to find the item I needed. No one from the pharmacy came out to help. I went back to the pharmacy to find help again and finally the pharmacist (instead of the three other employees working in the back) came out to help, but he didn't know where it was either. While he was gone Loki g for someone who could help, I found the item, which was under lock and key. So then I had to wait until the person with the key came. Then I had to wait for five minutes in line to pay for it. A horribly disorganized system and store. read more

This Walgreens has gone downhill it's been open then closed now it's showing it's closed on weekends what are people supposed to do when they medicine for some people their lives depend on their medicine Walgreens needs to really shape up more than half the time my medication is filled late read more

Had vaccine appointment. Arrived 10 minutes early as they requested. They tell me they can't give the shot at appointment time and that I need to wait. I ask how long they say they don't know because they are very busy. I'm only person there. Bad customer service. All they needed to do was give approximate time 30 minutes, 1 hour, 2 hours. How hard is it to give me a time. No more business for you. read more

Pharmacy clerks are rude(2 of them are really rude and unprofessional) the ones who are great they know who they are,the inside clerks or good as well, read more

The old white male pharmacist is rude as hell!!!! They are so unprofessional and unorganized! Do better Walgreens. No stars at all they forced me to put a star read more

So happy there's a go to store that's open 24 hours. I usually stop here once a week for a least something I need. The store is very clean and well taken care of. They have a great beauty section. Staff is friendly and willing to help. Im always greeted as soon as I walk in. read more

This store is not enforcing the wearing of face coverings. When I shopped there the other day over half the people entering the store while I was there were not wearing face coverings. I am planning to shop elsewhere. When I asked one of the managers she said that they cannot refuse to serve people who need medications, even though they have drive through available. They could also refuse service at the retail counter for those who refuse to wear a face covering. read more

I usually go to the 24 hour Walgreens even though this one is closer for some reason i always have an issue at this store. Today I went in for a pack a cigarettes and of course they asked for my id even though I'm 61 PLEASE!regardless i always ask that they not run it just verify my age. But no for some reason she stated No they have to scan it. I asked her why? Her response to my question in the most condescending manner "because it's store policy and because we can"Really I get it you want adults to only purchase this. But I'm sorry I'm leery of big business plus I doubt if your computer technician set up perimeters to only capture that information and how do I know this to be true just because your corporation says so?? How many times do we as consumers get notices later on about companies who were found to be collecting personal data when they said they weren't? My drivers license number is personal, combine that with my address,name and birthdate thats a lot of information at your finger tips that I don't know what your doing with. You can verify my age without scanning my drivers license her answer "because we can" isn't good enough for me. She then proceeded to state well do you want to speak to my manager? No I said, but she kept right on talking about procedure and getting fired irritating me more. I finally said look I get it your doing your job but I'm done talking about it to someone who can't change policy and I'm getting angry and your badgering me now so let it go I'll write to your corp. headquarters. She was too much I'm sure I irritated her too but I got her point she didn't need to keep going. It started too feel like a lecture which I didn't need or require, In this day and age with identity fraud I don't like to give out more information than necessary to purchase something. They already track your purchases with the rewards card now this. I will write to their headquarters it may not do any good but they are getting too invasive, plus send me an email saying your not collecting more information like my drivers license number. That way when i get a letter stating they found out you were capturing more information then you stated I will have something In writing from you saying you weren't. read more

Great place to get last minute things! But you can get better deal at other places. Employees are not to helpful but still great place to come especially because the are open 24 hrs read more

Walgreens - a neon sign for a pharmacy - Drugstores Near Me - Stockton, California

Great store, an exceptional problem solving process, clean and to the point, almost went over the edge, composure prevailed. I'll keep using this store read more

This Walgreens has a person working in the pharmacy that deserves a raise! Beyond Sareena having excellent phone manners she went over and beyond to manage my prescription affairs! Everyone know how important prescriptions are especially for a 70 year old like me. Thanks Sareena!! read more

Very unprofessional place! Waited an hour for my baby's med (I did go back in line to ask and they said it's still processing), so I left. Luckily I had enough on hand to last. Went back the next day to pick up her meds, asked them to to put the points under my reward card they said they did but they didn't. Every time I call when meds need to get refilled, they would not say their name nor have phone etiquette. read more

The man at the cash register tried to make me feel dumb talking about the line is behind two others I told him maybe if you pay attention u. Would know and see that they let me go first since they were still trying to decide what to buy, I can't stand the fact that he told me so rude with a angry looking face and didn't even apologize, then they wanna follow you around the store like you gonna steal shit smh read more

Just got off the phone today with Adam one of the worst experience every from "a professional manager" he is extremely rude and unprofessional, the way he spoke to me was condescending and discourteous, every time I tried to speak he would talk over me. My sister have experienced they same kind of treatment from that sick jerk. Adam really needs to learn some customer service skills because Walgreens on Kelley Drive will lose a lot of customer. I am contacting Walgreens corporate office to complain and ask that they launch a full investigation on him. I truly believe he's psychopathic. He is pure evil. I strongly advise everyone that get their medications from Walgreens on Kelley Drive, you need to transfer to another Pharmacy. Once Walgreens received enough complaints and people stop using that pharmacy Walgreens will have no other choice but to fire that imbecile. read more

This is a newer store right by my local gym and not far from my house. It's located at the corner of Kelly Drive and Hammer Lane. I've tried it a few times in the past but I needed a few strands of X-mas lights for my tree so I ran over and they had what I needed and it was on sale. I was amazed at how friendly and helpful the counter person was. I have never gotten this type of attention before at a Walgreens. Unrushed, she explained everything to me about their rewards program, gave me some good tips and sent me on my way with a friendly greeting. I will be coming back to this store if nothing else, the great costumer service. It is bright, clean and fully stocked with the usual stuff you would expect at a Walgreens. read more

I have been to several walgreens in California and in other states. The experience I had today was THE WORST experience I have ever had at a walgreens. I went into the store to use the restroom and purchase a drink. I saw there was a long line at the counter, so I looked for an available associate to assist me. Then, I saw an associate leave the counter. I asked if she could let me in the restroom, and she waved her hand at me and said in a rude manner, "You'll have to wait a second." A customer in line commented to me that she must be having a bad day. The customer also told me they were waiting for their photos that they ordered at 1 pm, and now 4 pm, the manager barely started working on their "1 hour" photo order when they walked in! I looked around and could tell the employees and customers were disgruntled by her. She seemed to set a negative tone for the employees, and I found out from a different associate that she is a manager. I would not want to work under this manager, and I feel bad for anyone who has to encounter or work with her. Once I entered the restroom, there were no seat covers, no hand soap, and no paper towels, and the restroom was a mess. The store had a line, but the store was not that busy at 4 in the afternoon for the bathroom to be in this state. I called Walgreens corporate, and hopefully, they will handle the situation accordingly. I'm just thankful this was not the store manager. I hope this gets the stores attention. TREAT PEOPLE BETTER AND BE KIND TO YOUR EMPLOYEES! read more

I stopped at this store today specifically to buy "Not Your Mother's Knotty to Nice Detangler," a highly rated haircare product that I read, after an online search, was available at Walgreens. I looked up and down a couple of aisles but did not find it, or any other brand of hair detangler, for that matter (although there were several detangler hair brushes). During my search in the nearby aisles looking for a detangler, I heard three or four overhead speaker announcements, loudly calling for "Customer Service Associate needed in the Cosmetic aisle." Well, first of all, I did not ask anyone for assistance in the Cosmetic aisle. And it appeared to me that I was the only visible customer in the store at that time. Second, no one ever approached me to ask me if I needed help finding anything. I may have spent about 10 minutes looking for the detangler, and since I did not find it, I left the store. There was a male staff person standing by a register near the front of the store, watching me as I was leaving, but he did not say a word as I exited the store. He could have at least asked me if he could assist me, or said, "Have a nice day," or something... That entire shopping experience was rather odd and felt uncomfortable to me, which may be why there were no other customers shopping there. After thinking it over, I decided I was probably being secretly monitored for suspected shoplifting. Let me finish by saying that I will never return to that store, or any Walgreens again. If I could give Walgreens a zero (0) star rating, or better yet, a negative five (-5) star rating, I would. There are plenty of well-stocked, customer friendly, sales oriented stores in the area. I do not recommend shopping at Walgreens, 3131 Hammer Lane, Stockton, CA. read more

This prick Adam who answered the phone for the pharmacy speaks to people as if they are incompetent. Extremely rude and disrespectful. Had to move my medication because he was so rude read more

The pharmacy department at this location was very rude and condescending, especially the pharmacist. I will never return to this location for my prescription. I'm sure people will stop going here as long as they continue to disrespect their customers. read more

I honestly love and appreciate the staff however their Pharmacy department is HORRIBLE. Walgreens a pharmacy store, how is it that all the other departments are wonderful EXCEPT the pharmacy? Defeats it's purpose. Horrible customer service and communications. I've been trying to get a medication for my daughter since Thursday and it's now Sunday. Just plain stupid. I honestly hope they hire new staff or do something about this. read more

Totally inconsiderate, unprofessional, uncompassionate people. Pha Chhoeun the pharmacy manager laughed in my face and said wow when I explained that my father is on hospice in dire need of his pain medication for an emergent 4 day supply. Pha was totally rude and disrespectful and told me that I could pay for it. I explained his chuckle which lacked customer service and I would immediately be coming in to speak with the store manager Robert Hendrix. Awful people. This is why I use CVS! read more

This location at Lower Sac has the rudest people in the pharmacy. Each time going there for prescriptions over the last 2 years, most of the time the line is long and 2 out out 3 windows are usually open. Please give some customer service to your pharmacy people, read more

This Walgreens just opened a couple of months ago. It's a lot smaller than most Walgreen. It is surrounded by my favorite restaurants. Good to have a Walgreens around the area, for last minute pick up. read more

Walgreens is like a tumor that is sprouting on every five blocks. This Walgreens seems small compared to other Walgreens I've been to. I don't like the placement of check-out though. All cash registers are on one counter alongside the window with one line. I hate standing in a single line and having to pay attention to which cashier is calling me--I'd rather be daydreaming . It's like waiting for your # to be called at the DMV. Why can't we just pick a cashier to line up at like a normal grocery line?? Oh well, whatevers.. Other than my nitpickin' check-out problem, this Walgreens gets some ghetto Kelley Drive folks along with customers that come in with workout clothes smelling like a sweaty gym sock. Pharmacy is great..just don't piss those people off who fill your meds..they'll make you wait longer ;) =| read more