Such a crap show of a pharmacy ! I waited over 2 hours in the waiting area for them to first tell me they never received my script to later tell them they don't carry that medication. The pharmacist then told me she would call and get a similar medication order from my Dr.; I sat and waited 20 more minutes, got back in line for her to tell me she would then call.... all while knowing I was in the waiting area for that to happen. Such a shit show ! Horrible customer service I will be switching pharmacies. read more

this parking lot is always packed here though there is only a few shops here and a bevmo nearby.. i don't know where all the people go. amongst the items for sale here are chips with a burger king burger taste (2/$7) for the asking price, i'd rather eat the real burger than the chips. just got the walgreen equivalent of nyquil (2/9.99, 6.99 singles) and left . curious they didn't have any day quil equivalents in stock. read more

If you can avoid using this pharmacy... DO! Employees are rude, I kept on hearing one of them complaining to customers how they are slow because people keek on cali g in sick and they are understaffed. I went to the window to get my medicine and they told me to wait 30 min that they just received it..... 30 minutes later I came back through the drive through for the other employee to tell me that they just received it so it was going to take another 30 min when I told her that they had already told me that she said "well we just recieved it" and hanged up the intercom! read more

Forget the pharmacy, what a mistake coming into this place. Doctor phoned in a Rx 40 minutes before i got here. With no one ahead of me I waited 10 minutes for them to get off the phone to find out they hadn't stated filling it. I told the pharmacist my little girl is really sick & just out of the hospital. She got it done 10 minutes. I think this place needs another set of hands. read more

The manager "Will" was very cold and not welcoming, i didn't feel comfortable staying in this place so I decided to leave without purchasing anything. I will think twice before going back there again. read more

It's a Walgreens. Nothing more, nothing less. Nothing special here, nothing awful. It's near a Starbucks, so that's something. read more

This place has the worst pharmacy ever, they tell you they will call when prescription is ready but neglect to tell you that you have to request the call back option in their system. So this resulted in me needing to call in to check if my prescription was ready. I spent 45 minutes on hold, finally reaching the 1st caller for the last 25 minutes. I assume they just don't answer their phones though and that the other callers ahead of me simply grew impatient and hung up. So I called and selected customer service and asked to speak to the manager, what a joke customer service is. I was put on hold for another 10 minutes and then they hung up on me. So I called back and finally spoke to Roger the manager, he said he didn't know what was going on at the pharmacy (don't you just love it when the manager doesn't know what is going on in his own store!). Roger told me he would transfer me over there and would immediately walk over and ensure they answer right away. Guess what, 10 minutes later and no pick up. I assumed that I had been transferred about the store without any human picking up. So I called back customer service and no one picked up for 10 minutes.....really??? No one answering customer service!!! In the end I walked to the store to grab my preacription and waited in line 10 minutes to get it. So long Walgreens.......you just lost a very regular customer we will now be using CVS! read more

Received great service at this location today at 7:00 pm. Although there were a few people ahead of me in line, the cashiers tried to be efficient. The shift lead was bouncing from register to register but was helpful in helping his co-worker with various issues she was having. Was pleased with his kindness! read more

Really long lines and wait time at the 24 hour drive through pharmacy. Wish they could figure out a better system to move it along a bit faster. I've waited in the drive through sometimes for up to an hour! Ridiculous. The staff are very nice though just need a better system of organization for the customer service . read more

Walgreens - Drugstores Near Me - Walnut Creek, California

No one is on the corner of Happy & Healthy in this ridiculous line! 20 minutes have passed & there's still 4 people in front of me picking up prescriptions. Every time I have come here, its been a long process, but this takes the cake. The checkers at the pharmacy are either far too slow or their computers are, but Walgreen's should fix the problem if they continue to use the catch phrase, "at the corner if happy & healthy" False advertising at its finest!! read more

Worst possible staffing for pharmacy. Every single time I have been there it has been at least 15 minutes wait and only one person working the register. read more

Horrible customer service at the pharmacy. I was shocked by this because I have been using Walgreens for years and never experienced this kind of service . I came to pick my prescription up after it being sent over on Thursday 11 am I get there at 5 in the evening to find out their system crashed which I understands happens but the assistant or who ever was at the cashier had a very bad attitude and acted like she didn't want to help or assist in anyway. No empathy, no care in the world. She handed my prescription to the pharmacist and told me it would be ready in 20 mins told them I'll be back to pick it up. I came back on Sunday to be told my order was not filled and they have to refill it. Asked me to wait another 20 mins once again no empathy or apology. Patients should not be treated like this . This is ridiculous. I hope cooperate see how this pharmacy is treating patients and come in and train them how to properly handle customers/ patients . read more

This is my 2nd time to this pharmacy and this place is beyond slow! If this was life or death situation for meds we would have been dead already! Fill your prescriptions else where, line is always wrapped around the aisles read more

They gave me a digital receipt when i didn't ask for it and then when they rang my item twice, they won't use the digital receipt!

Review is for the Pharmacy. Bring a book and be prepared to wait for your prescription even if it is sent over from your doctor 5 hours before. And when they tell you to come back in two hours guess what, it still won't be ready. Every time it's the same story. Time to try a new pharmacy that under promises and over delivers, not the other way around. read more

Walgreens - Drugstores Near Me - Walnut Creek, California

If the Pharmacy is busy And you call in they will not answer the phone and tell you to hold they will just keep picking up and hanging up and picking up and hanging up because they don't care about customer service they just care about getting through the line and don't know how to multitask. They are nice when they don't have anyone waiting but get overwhelmed and extremely rude when there is a lot of pressure from from customers Waiting. There are a bunch of other pharmacies in the area I would not recommend this one and will not be giving them my business anymore. read more

On one hand, it's really organized and clean. Big aisles. On the other hand, there's not much selection and what I love going into Walgreens for is their wacky selection of things. Weird foods from other countries and "As Seen On TV" warez. Yes I know that's strange but it entertains me. Didnt find too much here on that hunt but obviously 24 hours and in need of any normal toiletries and light groceries you'd be set. read more

Something needs to change here. The wait time is always very long. They often seem to be understaffed. Calling a prescription in late at night (like around midnight ) still gets you put on hold for a minimum of 30 minutes. Anyway, I put in an online refill request two days ago. It was not ready yesterday afternoon, even though it was supposed to he ready yesterday at 8:00am. I am back today, and it is still not ready. Have been here over a half hour now. read more

Ended up coming here to get a supplement that I needed, I was an out of town traveler. The natural markets were all closed. A nice lady helped me who appeared to look asian, I didn't get her name, but she helped me save like $24! She was not lazy, very informative and helpful. I really liked her and she really cared about helping people save. Best walgreens employee I have ever met at any branch in the whole country. She should be promoted to manager. Wish I remembered her name. Thanks for the good customer service. read more

No fu*king service rx takes about 45-1hr every time the worst I ever felt with Don't come here to get rx filled!!!!!!!!!! read more

I dislike this Walgreens. I've had too many bad experiences to recount and regale. With the volume of prescription drugs that they distribute, I'd expect a better organized staff. There are some gems, though. The pharmacy staff are mostly helpful--especially the guy who remembers my name. (Sorry that I have forgotten yours--I'll do better). I've changed my pinion and awarded you more stars, Walgreens. Cheers, pharmacy. read more

I try to avoid their pharmacy at all cost. It's extremely understaffed and stressed. Prepare to wait at least 30-45 mins on any give day and time. They forgot to refill my mom' s prescription more than once when ordered over the phone... read more

I love the employees here!! Travon (spelling?) is awesome and is always smiling. He makes me laugh. And then there's the newest addition, Daisy. Oh, Miss Daisy! She is SO SO SO sweet. She is always so patient and kind. It's obvious that she works really hard to do a good job and make sure customers are happy. Kudos to this Walgreens! Oh! And I can't remember the other gentleman's name, but I was complaining (lightweight) that the store had no "healthier" cat food options (I.e. natural ingredients, grain free, etc.). The employee told me that he would request it, because he assisted with product orders. To my surprise, the next time I was in desperate need of wet cat food, bam! There it was! I was very impressed and grateful. read more

It all started pretty good until the lady got frustrated I don't know if she couldn't understand me but I was talking to her and she was answering me I wasn't done and she hung up in my face these people really need to have more patience for me to take the time out of the day to even write this read more

Big ups to the North Main Walgreens customer service and pharmacy. Store Clerks: Polite and attentive with occasional non-sequiturs thrown at ya for good measure. Expected and appreciated. Pharmacy: These folks bust their buns. This ain't no Kaiser pharmacy. The pharmers are breaking hearts and banks North on Main Street. Walgreens supplies meds to the uninsured and County patients. We're struggling and English is often not our first language. Tough crowd. The pharmacy has a drive thru and two registers to service. From what I've observed (5-6 pickups in the past 2 years), the crew maintains a calm manner behind the counter, which seeps over-the-counter onto the sick, cash-strapped, addicted, confused, frustrated, impatient jerky jerks waiting for their drugs. Thumbs up. As noted in other reviews, the joint is open 24 hours = Bueno. It's a Walgreens, so it's itty bitty and understocked measured against CVS and Le Target = No duh. Enjoy the little things in the 'burbs, baby. Our Walgreens aisles are doublewide. read more

We live close to this pharmacy. We have visited dozens of times. Almost every time the service is so so so slow. Their favorite word is sorry. They are always understaffed. We are going to CVS now. They lost our business. Safely they likely won't Care. read more

Bad experience. Stock employee complained I was messing his shelves and demanded I stop while shopping. Would not recommend shopping here. I'll take my business to CVS down the road. read more

called the pharmacy with a question. The lady who answered was testy and unhelpful. I called CVS on Bancroft with the same question and they were helpful. Guess which one got my business. read more

They are open 24-7 & located in Walnut Creek! Well, more like Walnut Creek/Pleasant Hill Border if you ask me (but, I don't know...plus I'm not really a local-per-se (even though I've lived all over NorCal since July 2004 ;) I was in here last night at 10pm picking up a prescription from the pharmacy! 10PM PEOPLE! How cool is that?! So cool. (It's the little things;). It's a Walgreens so I don't expect much- but the convenience of the pharmacy & store hours makes me a Happy-Walnut-Creekian-person-that-lives-here-now-again-type...uhm. Have to re-think that one and come up with a better category name for myself. Final verdict-They're fast, friendly & on point at the pharmacy & the cashiers are supercool too-How cool? So cool that if they know one of your items is on sale or on special (ie. Buy 1 get 1 free) They'll tell you straight up & ask if you want to take advantage of the offer. Score for you & Plus-a-buncha-stars-for great customer service. I shall returneth. read more

Just dropped my girlfriend off after a fun "girls out day", was about to bounce back on 680 and I thought of something I needed at a drugstore. Seemed like a easy turn off Treat, this isn't my normal stomping ground but hey pulling in a space and popped in the store. But right as I walk in a over zealous Walgreen's sales girl says "HI, HOW ARE YOU, CAN I HELP YOU FIND ANYTHING?" with a huge smile plastered on her face in a booming voice. Kinda scared me.... me: Uh, no I think I know what I want. her: OKAY, HAVE A NICE DAY! well....now I feel like I should look over my shoulder incase she's stalking me, just to make sure I don't need help. I'm more determined than ever to find that thing I'm looking for all by myself, thank you. I don't know why, but it was a bit over doing it the second I walked in the door. Okay I'm done with that, the store seemed well stocked and I found the splint I needed and my wait to check out was fairly quick. They even had the new People magazine out (not every store does on Fridays) Score! Got back in Subaru and...Zoom Zoom, I'm on 680 and heading home. read more

Worst customer service ever. Every time I come here there is some kind of issue. It's unfortunate that they are such a bad pharmacy as they are conveniently located near my home. They need to implement some training classes for how to be more efficient and treat people with more respect. The struggle is real here. read more

"When you're ready, I can help you at the cosmetics counter" WOW, I didn't have to walk to the front of the store to pay, thanks to the lady at the cosmetics counter. Thanks for the great service! read more

Smitha saved the day! I had an urgent prescription need for antibiotics for a raging infection that was causing me a lot of discomfort. I left Urgent Care late in the day and was desperately trying to get my prescription filled asap but it wasn't easy because the drug the doctor prescribed wasn't available at most pharmacies and they were all about to close. I very luckily and fortuitously encountered Smitha when she answered the phone at Walgreens. Smitha took it upon herself to help me access my prescription at CVS and then proceeded to reroute it and get it filled at her pharmacy. We were running out of time and I was afraid it wasn't going to happen. I have no doubt that if it weren't for Smitha, I would not have been able to get my antibiotics until the following day. I am eternally grateful for her diligence, commitment, caring, persistence, follow-through, and just plain LOVE she showed for helping another human being. WOW! Thank you, Smitha! You are AWESOME!! Happy New Year!! read more

This pharmacy is an actual joke. The lines in both the store and drive through are insane and I can never get ahold of anyone by phone. DO NOT USE THEM. Transferring my prescription to another pharmacy right now. Figure out your staffing this is a mess. read more

Prescriptions are either missing or not ready, despite pharmacists calling to say they are available. Very disorganized compared to other pharmacies. I will be transferring to local CVS, which is unfortunate as this location is convenient and has a drive through. read more

This is my quick one stop run especially at night when I realize I have a craving for a Root Beer or perhaps need to get a friend a birthday card before the next day (slacker moments). The employees are generally nice and conversational, especially Darlene. She's also very very helpful when I am looking for something that I can't seem to locate within the store. Prices are typical prices for a drug-store...a bit better than Target though. The layout is pretty simple to navigate but there are times when I find myself looking for something longer than anticipated. Please be warned: if you have a complaint with any Walgreens store or products and contact the corporate office, don't expect to get a return call or email. Walgreens corporate is the WORST (my wife called corporate regarding an item on sale that the store manager said was not according to the corporate office yet it was in a current sales paper). The manager didn't override what was listed in the paper so my wife called to find out what was up with the product. Bottom line, we never heard anything back from our message. But this is no reflection on the store...sometimes things like this happen when the lines of communication are bleared coming from the top. Overall, I'd continue to shop here...great customer service and great prices and great location!!! read more

I love Walgreens and I love THIS Walgreens and there are many fine employees here; however, do not EVER call the pharmacy and expect them to answer in fewer than 20 minutes if at all. I have been on hold three times in the past eight days for 22, and 31 minutes. And the last time was today for 20 min. where after 19 minutes of music, it started to ring! Yay! Someone is going to answer! No, it rang for over 30 seconds and then I was disconnected. My son's PA at Stanford was also on hold to talk to the pharmacist about a prescription for 46 minutes! Only once did I get an answer. That was after a wait of 22 minutes at 1:00 AM!!! Tell them, you say? I did after each episode. (I drove to the store after two of the calls. One time I was still on hold with them on my cell phone when I got to the pharmacy desk where there was no line!) When I said, "I believe you have a problem with your phone system", I was told: "I know." "We're answering them." "No , we're just busy." (This was the 1:00 am call) I just called their corporate office in Deerfield, Illinois. Miranda, the customer service rep apologized profusely and assured me they would look into the situation. As I told corporate, if it doesn't get fixed soon, no matter how much I like the store, the employees, or the convenience of the location or the drive-thru window, I will be done with Walgreens. It pains me to say that, but there is no reason to be on hold for over an hour in three calls of which two went unanswered. UPDATE: I went to Walgreens tonight at 7:18 PM. I was the 10th person in line at the pharmacy. I called Walgreens on the phone. After 25 minutes it again rang and then disconnected me. When I got up to the desk I complained about the phone system rather emphatically. She asked if I had a pick up and I said I didn't know because on the app when I pressed refill it said it could not process my refill. Another employee came over and said that there were problems with the app! Great! Problems with the phone system AND the app! When I complained about the phone system, the employee told me that they complained to their manager. Don't know why as he can't do anything about it. Oh, and now my Walgreens has an armed security guard at the pharmacy. This is WAY too much hassle for me... read more

**review is for the Pharmacy** Came in last night to fill a prescription. Granted it was 9pm but you're a 24 facility, get with it! The pharmacists were logging in and out, running around as if they didn't know what their jobs entailed. The line was about 6 people waiting for their prescriptions. I waited 30 minutes to get my prescription and another 7 minutes to pay for it. No bueno. read more

This is horrible wait in drive Thur for 40 mins got to the front not ready after going to the doctor at 1 then there at 6 like come on this place sucks read more

Slow slow and slow. First, I receive two voicemails a day that my prescription is ready for pick up then after waiting for 20 minutes in line they don't have it ready. So, now I am back to pick it up but the wait is again super long. I will be changing to a new pharmacy read more