I came to browse, didn't end up buying anything. Store was clean and fine. It is in the same plaza as Whole Foods. read more

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What a joke safeway has become. The self checkout stands no longer take cash, credit card only. whoever thought up this idea is an idiot.

Rude, terrible customer service. Observed a woman trying to return an unused item. She had the receipt! Was refused because of a "store policy". read more

Totally unprofessional and unreliable for holiday cards. After uploading photos and creating personalized holiday cards the confirmation said it would be ready the same day. Then comes the email stating order is "delayed". Next day it's still not ready and they don't answer their phone. After calling their OFFSHORE customer service line and holding for 20 minutes they confirm that order can't be completed and to try another Walgreens store, which we did but the Concord store's printer is broken and they can't fulfill any requests yet they will gladly take your request online, charge you for it then tell you a couple days later that "your order is cancelled" without explanation. read more

I was in the area so I figured I would pop in to see if this location of Walgreens had some of the old formula of my shampoo I've been on the hunt for. And excitingly they had some bottles in stock! It was a quick in and out (I only needed the shampoo) but although I found the service prompt it felt standoffish and they didn't offer a bag until I asked for one. All in all, I'm thankful they had it, but the location didn't seem like one I'd come back to. read more

I like this Walgreens location because most of the products are NOT behind a plastic case, and I do t have to wait on a overworked associate to unlock the deodorant read more

Walgreens - Outside signage - Cosmetics & Beauty Supply Near Me - Walnut Creek, California

Adding to the 1 star reviews. I saw an employee walking past me, and I said "hi, where can I find a cast cover"? She said "good morning" and I said hi again and repeated my question. She kept saying good morning... I am not a parrot and don't repeat after you. I finally told her, I said "hi" 5 times! She finally assisted. Maybe the purple hair dye destroyed some customer service skills? Annoying... don't try and power trip me, I acknowledged you first and asked my question. Amazon is cheaper and has more choices...they will get my business before I come back here. read more

Jeff in pharmacy is amazing. He's a naturally good human being that has such a positive humanistic personality and is so helpful and comforting to deal with. He is definitely blessed with Angels looking over him and he passes it on to others. read more

Rude woman, with long black hair and glasses, in the pharmacy department. I normally shop at CVS, even though it is further away from my home. Being in a rush today, I stopped into Walgreens to pick up two items, one of which was an OTC medication which I needed help locating in the store. I went to the pharmacy consultation window to ask for the location of the medicine I needed. The woman who "helped" me, was clearly annoyed to be asked the question. She told me to look in aisle 12 on the right. I looked in the section I expected to find it but did not find it. I went back to the window to ask if she could show me exactly where it was located. She said "I guess so" in a very annoyed tone and then walked really fast down the aisle, waved her hand in front of a section and said, "it is allllllll here". As if I was so ridiculous of Even if you don't like your job or if you are having a bad day, there is no reason to take out your frustration on a customer. read more

Absolutely rude and incompetent lady with dark hair and glasses at the pharmacy department. First she confused me with another patient ( I assume ) because she said it says on her chart that I have heart disease therefore she can't giver my medication. I told her she made a mistake and she argued with me that her chart doesn't lie. Then later comes another person - and sees no problem with my chart! She made it all up. Finally today she says I can't have my medicine because apparently it's not due yet. I have been picking up this very medication for 2 years and there was never a problem. The problem is always in her head, she is very confused. Always covers her name plate with a scarf and has unprofessional snarky demeanor. I asked to file a complaint. Will follow up. read more

It's not consistently bad, the pharmacy I mean, but it's often enough to get a 1 star rating. Their service varies, but the level of communication is horrible. I often am notified that my pharmaceuticals are ready via text, yet when I arrive I'm often told they are either delayed or that I'm out of refills (even though it'll state I still have refills on the Walgreens's app). Are all Walgreens this bad, or am I just unlucky to live close to a poorly run pharmacy? Anyway, do yourself a favor if you are able to, go to a different pharmacy and save yourself many phone calls, disappointments, rude service, and wasted trips. I wish I could give them negative stars read more

Correcting the earlier mistake on his name. My Apologies. I wanted to acknowledge how helpful and knowledgeable Rodney was at the photo counter. I got promptly got my pictures in the correct size and at a great price. Thank you. read more

If you are coming here for anything related to the pharmacy, expect a very long wait. Don't think you're going to waltz right in and pick up a prescription. Even if the prescription was sent by your doctor over a week ago. It won't be ready. They'll tell you it will be 20 minutes, you'll leave and come back almost an hour later and be told again it's not ready. If you have an appointment for a vaccination, and get there 5-10 minutes before the appointment and having already filled out the necessary paperwork on line ... you'll have to wait. Oh, and you'll have to fill out the paperwork again. Plan for plenty of waiting. Make sure your phone is fully charged. Make sure you're well hydrated and have recently had a meal. Who knows how long you'll be there. read more

I am immunosuppressed. I have no choice but to visit a pharmacy from time to time. Today i went for a COVID shot. There is a sign stating face mask required to enter the patient room where these are administered. Tiny room, no air flow. And the pharmacist doesn't wear a mask??? I explicitly asked that she wear one. She wore a shield... COVID IS AIRBORNE I'm so over being a hermit due to others simply not caring if they kill me. If you are going to wear a mask anywhere can we at least do it in healthcare settings? read more

Walgreens is always my go to store to pick up little things here and there, they always have nice hair shampoo, conditioner and products like that. I will say this store seemed a lot smaller than most Walgreens , and not that many employees I think I might of seen only one or two. I found almost everything I was looking for, wish they had more body scrub products in stock. And also had wipes but other than that was a nice quick visit. read more

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The pharmacy is awful. Never answer phones. Tell u 15 min and it's not.. have been on hold almost 30 minutes to ask if my children's medication is ready and nothing. After holding it would ring and they put u back on hold. Probably about 10 times. Not even a "we're slammed and it's going to be a bit". Coulda walked there by the time they answer. Unbelievable read more

Walgreens - a phone call on the phone - Cosmetics & Beauty Supply Near Me - Walnut Creek, California

I am reviewing Pharmacy. This app does not allow zero stars, but that is what this pharmacy deserves. Extremely rude and totally incompetent staff! read more

After waiting 15 minutes plus TWICE mind you, I was hung up on twice and when I finally got through a third time and explained to the employee "Thank God, I just wasted 30 minutes of my life on hold" that chick said," please hold" No, NO I won't, I hang up on you, and your business. Hello Amazon. read more

I would give this pharmacy a zero if I could. I have been waiting for my very necessary prescription and after four weeks of trying to get it here it's still unavailable. Overall terrible communication, terrible customer service, they seem to drag their feet as they work. I understand being a pharmacist could be a lot of work, however these pharmacists or at least this facility is hardly working. I hope this helps anyone who tries to use this as a dependable pharmacy because so help me god you should find another. read more

I'll be brief. Yuni, the pharmacist, should not be in the public eye. She is rude, and unprofessional. She may be a great pharmacist, but she is atrocious with the public. Perhaps she should find a new job. read more

Slow as f only one cashier and a huge line nice big store but not worth the wait had to pick up photo order which was a pain they expected me to pay 80 bucks before checking if order was done correctly ridiculous read more

PLEASE, will you get self checkout, Walgreens. Join the 1990s and the rest of your dark corporate cohort and add a tiny bit of technology that actually makes your customers happy. As much as I enjoy standing on the $.50 floor stickers to show where the long line should go, if you add just one checkout kiosk your helpful staff could then work on the rear beverage coolers, which are usually half empty. read more

Hate to do this but terrible service at the pharmacy... It's great that they have a drive thru but what's the point when they make you wait a long time even when your prescription is ready or no one comes to the window at all. It almost feels like they are annoyed that you didn't walk into the store to get your medicine. Note to self, next appt, switch my pharmacy. Every time I come it's a disaster, no more. read more

I can see why this Walgreens has such a low rating... outside of the nice gentleman who assisted me at the pharmacist, there is a lady who works there (pharmacist) that is completely unprofessional and rude. Def not returning. She needs training on customer service and appropriate professional responses. read more

I want to recognize Gill for his diligent and practical help in securing my elderly aunt's medication via a transfer prescription from CVS, where the medication was not available. I had arranged for the prescription transfer online but got a little worried that the transfer would be processed on time. I called the store and spoke to Gill, and he outlined steps toward success. It is reassuring when people on site can help solve the online mysteries that sometimes occur. read more

This is my local pharmacy and after years of rude, unprofessional service I finally checked their reviews on Yelp and Google. It seems that many people are having similar experiences with the pharmacy in particular. The rest of the store is great! Clean, organized, and what you'd expect from a Walgreens. After filling prescriptions here, me and another family member were BOTH given other people's prescriptions!!! What a dangerous invasion of privacy for those people. There is a disconnect between what the pharmacy texts me and what is actually going on in the store. I will get a text that my prescription is ready, then when I arrive I still have to wait. I have called the pharmacy on several occasions to be met with an extremely unhelpful and rude pharmacist. My questions are very basic and easily answerable, but the woman answering the phone seems impatient and talks like she literally hates me and her job. I don't think it's unreasonable to call the pharmacy to ask a simple question about refilling a medication, and I am super conscious of being kind and respectful on the phone. I wish the pharmacist would return the favor! I will probably be transferring to a different family-owned pharmacy in the area. read more

The store itself is ok but the pharmacy is so awful I have to give this place the lowest rating. Growing up, I remember having a cute, independent drug store in my town, but over the years, those stores have disappeared, and we're left with Walgreen's, CVS and a few Rite-Aids, which have all been horrible as pharmacies in my experience. I had a prescription sent to this pharmacy due to its convenient location weeks ago and received one text that it was delayed due to being out of stock. I never received follow up so finally called and they then said it was an insurance issue. Ma'am, it's been two+ weeks, why was I not alerted? Apparently because I hadn't noted a phone communication preference so they preferred to not contact me at all?! I also didn't receive a text or an email, for which I had already opted in?? Explanation didn't make sense, there was ZERO effort in providing any level of customer service, the person on the phone was extremely rude and dismissive, 0/10. Plus, their corporate customer relations team is equally awful and ineffective if you try to report an incident. I'm sticking with Rx delivery services as much as possible to avoid this negligent behavior. read more

4 stars for the store and its employees they are great and it's convenient location-close to my residence; this 1 star rating is for the pharmacy. The pharmacist (I think her name is Yuni?) has absolutely no sense of compassion, is extremely judgmental, rude, and unprofessional. She should NEVER EVER interact wijth customers/patients. My husband went in to collect a refill for his script and she rang him up. She said to him, "... you know you shouldn't take this when you're drinking... I smell alcohol. " My husband was taken aback and told her that he had NOT been drinking, the alcohol she was smelling was probably the hand sanitizer he just dispensed from the giant jug next to the register. Then she looked at his script and frowning and shaking her head said, ".... you take how much? That's A LOT." Erm, ok, Judgy, just ring him up and go back to your cave please? I've read many bad reviews about her on Yelp. My husband is her latest victim. We are both going to go with getting our prescriptions mailed directly to us. Smgdh. read more

Went to administer my son's medication to him, and luckily I noticed we had been given someone else's prescription!!! So bad! I am hoping the lady who's prescription we have doesn't accidentally take Concerta!! That could be very dangerous for her. So here I am, standing in a very long line, waiting while their one cashier collects the filled prescription from their one pharmacist in the back. I would have switched back to CVS if it wasn't such a pain... It's definitely time. read more

Walgreens! Ya'know... it's what you'd expect. So they've got moisturizers, makeup, candy, school supplies and much more. You name it and they've probably got most household supplies This Walgreens had a full facelift a few years back. They have an entirely different layout from the 2017 Encina retrofit. Walgreens will be Walgreens, nothing more and nothing less! Everyone here is extremely helpful and cordial. Located at the corner and side entrance of the Encina shopping center, you can't go wrong. read more

I have never received worst customer service in my entire life and I'm 57! I brought a FedEx package in for drop off. I was the only one at the counter and Toni was there training a new clerk. She saw that I was there but continued to show the new hire different steps to take for the photo dept. There was a bell on the counter I was tempted to ring for service. Finally, she asks how she can help me. I gave her the package and she was about to scan the wrong bar code, so I politely told her that it was the other one. She ignores me, but then scans the code I pointed out. She tells the new hire that they normally do not take UPS packages and again I politely tell her it is a FedEx package. She then says, "Ma'am, I'm NOT talking to you." Omg, a know-it-all with an attitude who knows nothing. Never again will I step foot in that toxic store! read more

Think DMV. It is so hard to believe that a professional pharmacy can be so incompetent. I blame myself for not going elsewhere sooner. It was just on the way home and you know how it is. Some of the Walgreens staff are just plain angry or nasty. (Maybe they are overworked or have terrible lives I don't know.) My dr recommended an online pharmacy. I had doubts. But hey, it cant be worse than failing for two weeks to fill a script-- with false alarms that actually drag you to the long lines--then you leave empty handed. Multiple times. I just left a review for NowRx. Within 24 hours they had my medications transferred and delivered to my front door. Fingers crossed that kind of service will continue... It sounds too good to be true after years at the DMWalgreens. read more

Always at least 25 min wait at the pharmacy and 50% of the time they don't have what I came there for. Anyone know a better pharmacy in the area????? read more

The Store is beautiful. It has a great selection and you can easily get lost going through the isles. 1 star to the pharmacy drive up window. I swear the pharmacy is run by walkers! Slow moving employees with no personalities. Three times I've waited at the window for over 10 minutes ... Hello ....hello ... Be right with you .... 10 minutes later .... Hello? Save your gas and time! 8/27/19 Still LAME!! Staff is just rude and unhelpful! Shelves are under stocked. WTH??? DONE with you! read more

The Chinese pharmacist in particular was quite rude and disrespectful

This review is for the pharmacy department. After living 5 min away from this Walgreens for years, I decided to finally pay a visit to get my flu shot. The store itself was pretty clean and tidy. The pharmacy seemed pretty normal until I noticed the long wait times. The employees are all straightforward and nice, but I think they're understaffed. I set an appointment at 2 pm online for my flu shot and it didn't seem to matter anyway. The shot with the pharmacist took maybe less than 30 seconds, but the wait up to that point took 20 min. This was also a weekday. I can't imagine the weekends. read more

At around 11:30am 12/17/22 my wife got falsely accused of stealing from this store in front of many customers. Not even an apology was addressed and I will never go back to this Walgreens for the embarrassment they caused to my and my wife. The workers should be attentive enough of who is stealing and who isn't and frankly they probably do this to many people a day considering Walgreens gives the option for email receipts. read more

They managed to get binax covid tests when the whole world is sold out (or charging $50 a box online). Thank you, Walgreens and particularly Christine in the pharmacy! read more

Unnecessarily rude over the phone when standard questions were asked. I understand working in a pharmacy can be frustrating, but the amount of unwarranted attitude was shocking. read more

Pharmacy has had a complete staff turnover and has gone from from good to awful wait times and staff members who clearly are undertrained. Lines are usually horrendous and have even had to wsit over 30 minutes when I am the only customer. I have observed many outraged customers who have had to come back 2 or 3 times...despite being texted their prescriptions are ready and waiting If my drug rx wasn't Walgreens I would never return....I will change plans as soon as open enrollment allows it read more