Average experience. Each time I go in the staff seems very stressed out and my photos are never ready. But it's like a clean store overall. parking lots fine typical Walgreens. read more

Tried to call the pharmacy and what's on hold for over an hour with the message saying I only had one person in front of me. They have their phone system set where it will keep you in q which is possible because I work with the Cisco system. They need to manage their counter and incoming calls a lot better read more

Walgreens - The amount of time you will be on hold if you try to call the pharmacy at the store - Drugstores Near Me - Williamsburg, Virginia

I went to pick up my prescription that was sent in over a week ago and they still did not have it filled. This is my second time trying to pick up my prescription. I understand pharmacies can be overwhelmed, and the pharmacists and techs have a lot on their plates, but this seems to be straight-up negligence. read more

The staff there are super rude. I was trying to use my rewards and they refused to split the purchase to use them saying "one they start a transaction they can't cancel it" which I know it a lie. They are just lazy. Then they tried to mansplain the reward system to me and treated me like I was stupid. Altogether very crass and unprofessional. read more

Staff are friendly & helpful. Store is well-stocked. Pharmacy staff are great, and they have weekend hours, which many places cannot offer these days. read more

This is a very clean, bright, well-lit, spacious, and well-organized Walgreens. It's next to the Dunkin Donuts and across the street from the Staples and Goodwill, right on Richmond Road. The staff are friendly, genuine, and welcome you to Walgreens as soon as you enter. The checkout process is quick and efficient. In and out in a jiffy! read more

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Should not have the vaccine check in line the same as prescriptions check in. Waited over 30 minutes to check in with a line of only 5 people. read more

I went there for my son's urgent passport photo and older lady make me feel very uncomfortable with in front of other people I called before I go there I try my best to go earlier but it was around 8pm I understand it's busy day and she must've be tired and be little professional........ read more

I would give zero stars if I could. Whatever you do, do not try to print photos there. Staff was no help. Wasted 15 minutes. Go to CVS just down the street and be done in 2 minutes flat. read more

Made an appt, showed up early and after an hour and 15 minutes still hadn't been seen and was passed over by two other customers waiting for the same thing. I asked for a refund and the pharmacist had a bunch of attitude even tho I was just trying to leave to not get vomit everywhere as my body had maxed out it's out of bed time. Ended up just leaving when the pharmacist got mad that she couldn't use the scanner. Sucks cause everyone else was really nice despite the back up read more

I cannot understand why or how more than four people working behind a counter cannot manage to provide speedy service to MORE than four people standing in line for said counter. Are they THAT stupid? Can they not READ? Is the problem bigger than Walgreens? On EVERY occasion to que, the individuals behind the counter seem to have great difficulty with some unknown issue. Is it the customers? Are they expecting MORE service than you provide? Is there a way for me to simply walk-in and pick up my paid for prescription? Can you hire robots? read more

Great to have open this late. People need pharmacies later in evening too , 24 hour is even better. Serving the area

Garbage service, poorly run. They never answer the phones, the wait is usually 30min or more for pickup.

I'm a student an W&M and have gotten medication filled here numerous times and every time I do I remember why I stopped going here. I have genuinely NEVER had a pleasant experience at the pharmacy. The employees are condescending for no reason. I used to get my ADHD medication filled here (a controlled substance) and was told that I could only start getting the prescription filled EXACTLY 30 days after my previous month's was filled (which, by the way, is not the law. The law only requires 28 days I believe). I only have 30 pills so exactly 30 days later means that every month getting a refill is extremely stressful because if I do not have it that day I do not have a pill to take the next day. Additionally, the pharmacist doesn't even START filling the medication for controlled substances until around 2PM I believe which is just insane. So most of the time it was not ready until the next day, leaving me to have to go a day without my adhd medication I need in order to actually focus in college. They are just overall rude and take longer than needed. I have since switched pharmacies. read more

I would do negative stars if it let me. Prescription was supposed to be ready at 2:45. At 4, it wasn't ready. The only pharmacist on site was too busy giving Covid shots that he couldn't fill subscriptions. These were post surgery meds for pain. Not a happy camper. read more

This pharmacy has gone all to hell. I have never waited so long for prescription pick up. Why does the drive through take so long for them to even get your name? Totally ridiculous. Try to go inside? Just as bad. Do NOT recommend this place. read more

This store has the worst customer service ever. No one is happy to be working there and their face shows it. Anytime you need help you have inconvenienced them. Don't get me started on their photo dept ..they charged me twice for same item two days apart and I am still trying to get a refund. Curbside is another joke no one is ever at the counter to pick it up, they have to call someone to come help you and then again you are an inconvenience for them to do their job. They have no smiles on their face and act as if they are the most miserable people alive. No more Walgreens for me. read more

Honestly I read the reviews but I didn't believe it. However we asked for a prescription to be transferred because my husband forgot his at home while on vacation and 3 days later it was still not done. This place is insane do not use this pharmacy, they might sound nice on the phone but do not care about their patients. Horrible pharmacy read more

Seriously the worst pharmacy ever. I wish I could give negative stars. Nothing is ever ready when it's supposed to and they are the slowest I've ever come across. read more

The pharmacy is a mess. The line is currently 14 people long and I've been waiting over an hour. Brace yourself. That is all.

This is the slowest pharmacy on the planet. Don't recommend using them if you have any other option. It's awful. Thanks

After retiring from the United States Marines and 28 years has a cop I decided to switch all my prescriptions to 1309 Richmond road Walgreens. I am now switching back to rite aid at 5:20 West broad Street in Richmond Virginia and driving 45 miles to ensure I can get my prescriptions on time as needed unlike at Walgreens. Their ability to communicate effectively with dates prescriptions will be filled is that a zero their ability to get medications that are on backorder is at zero and they don't like to convey these because they don't want to lose your money you will wait for weeks at a time for medications and still not have them. By far I'm in my sixties and this is the worst pharmacy chain that I've ever dealt with in my life. Complaints were made request to speak to supervisors were made through not only corporate but also at store level I have yet to hear from them and it's been almost 2 months about my most recent dilemma with them and I said this was the final draw rite aid it's worth the drive and they truly are honest and care about their patrons. read more

I love the customer service people. I left my wallet at my hotel 20 minutes away and she kept my basket until I got back. I am pretty sure that most places would have put my stuff back on shelf. I will only shop or dine where I am appreciated as a customer!!!! read more

I plan to change pharmacies because of their current practice of checking in COVID vaccine patients in the same line with people dropping off/ picking up prescriptions. The procedure to check in vaccine patients can take 10-15 minutes. Seriously. I timed the couple in front of me. And they hadn't even checked in the husband yet! Even with a line forming, no one in pharmacy seemed the least bit concerned. There are 2 registers in the pharmacy and one was being used by a technician who was checking in the vaccine couple. Another technician finally showed up to the second register and I thought she would start helping customers. Well, do you remember that scene from Meet the Fockers when Ben Stiller's character is trying to catch a flight home and the airline receptionist won't help him because she's typing furiously at the screen? So I waited another 10 minutes before she looked up and announced that she could help the next person in line. Absolutely ridiculous. There should be one line for vaccines and one line for drop off/pick up. This isn't the first time I've had to deal with these lines. Seems like the pharmacy staff are apathetic and just don't give a rip about customers. We have options in Williamsburg and I plan to check them out. Peace out, Walgreens! read more

I got directions to a nearby pharmacy through Yelp while cruising through Williamsburg late at night. Now they recommend me to review it. Um.. It's a drugstore. They sell drugstore type stuff here. They are open 24/7, which is good. I got the Robitussin. That's what I came for. Um. Yeah. That's about it I guess. Why are you checking Walgreens reviews anyway? read more

This review is for the Walgreens Pharmacy in Williamsburg VA. This is not for the store side of it...Pharmacy only. My insurance tells us that we must have our Rx filled at Walgreens if we want to receive a 90 day supply of our medication. I made the switch over to Walgreens about a year ago. I can honestly say that with almost every trip to pick up my meds, there was an issue. They didn't have it in the system, it wasn't ready, they fill only partial and tell you to come back and get the rest, however, they will have no idea what your talking about when you go back to get the rest, they filled my Synthroid twice in two weeks (how did THAT happen?), etc. So even though I got a text message telling me my medication was ready for pick up, I would get there and they had no idea why I was there. I tell them I got a message saying its ready. Nope, it's not in our system. The other night, same thing happened, but it wasn't ready. She said drive around the building again and I will get it ready. So around the building I drove...pulled back up and she said she was sorry, but they will have to order it. Tonight I went back after getting a message that they ordered it and it is ready for pickup. I got there and they had no idea why I was there. Thats it. I am all done. With all the errors they have made, it is only a matter of time till they make a very big mistake that could be even more serious or even life threatening. I do not recommend them at all, in fact, just the opposite-I urge you to take your business to another pharmacy where you will have more competent people filling your prescriptions. #walgreenspharmacysucks read more

My wife accidentally left insulin at home without enough insulin to travel, in the meantime insurance rejected the new prescription request while we are out of town because she had received refills enough supposed to last till next month While I was talking to my wife if we should pull out 300 dollars just to buy the insulin. Pharmacy staff over heard that. She volunteered to call insurance and explained the situation. Finally It got approved. I appreciate their help deep in my heart pharmacy staff walk extra step for customers. read more

Prepare to camp out a long time if you are picking up a prescription. Always a one half hour plus wait. Painful. Moving prescriptions to CVS. read more

If I could leave zero stars I would. The night manager Jordan couldn't be bothered with even a fake attempt to try and help me add money to my PayPal account. Instead of putting forth any effort for Customer Service she accuses me of scams and being drunk after she lied to me about what her name was whenever she said I was taking pictures of her general manager's name and phone number. I would say very poor customer service but at this point the way this lady made me feel she's doing pretty bad at treating other people as humans it's sad. read more

The pharmacist could tell I was feeling pretty ill, so she dropped everything and filled my prescription in under ten minutes and had me on my way. That's good service imho. She didn't seem to leave anyone else waiting either. She handled the four other customers there with ease while she checked me out and gave me my meds. read more