I'm extending my car rental for a few months because of the great deal Andrea provided. Initially,…read moreI was driving in a GMC SUV, and the ride was rough; it was sluggish, had lousy maneuverability, and was slow. I went back to see what my rates were, and I asked to exchange vehicles. Andrea was very accommodating, giving me a Nissan Rogue to my delight.

A+ customer service. I have rented from this location several times and always get taken care of.read more

I traveled for work to Albany for 8 weeks and the staff at this National were pleasant, the cars…read morewere nice, the management took all efforts to make sure my weekly rental was taken car of. Since I was coming from a much bigger city, the city of Albany wouldnt be my first choice for an extended stay, but the rental cars from this franchised National car rental location were the highlight of the stay.

One of my favorite rental car offices in all of the United States! The staff and manger Brandon is…read moreon top of their game. They take great care with their customers especially folks that have loyalty to National. The staff is efficient and prepared for any changes you might need. Whenever I travel to Albany for work, I look forward to seeing the staff and working with their team. The only folks I'd rent from in Albany. National, give Brandon and his team a raise!

Never again!!!!!!! Horrible service. Rental reservation not…read morehonored. Numerous issue with this office......

If I could give them a zero I would. The day before my flight, I checked on my rental car and my…read morereservation had been cancelled! I never received an email. If I have never checked we would have arrived in Tallahassee stranded. Due to the season, all rental cars at this location were sold out. I called and they couldn't care less. Not even an apology or explanation. We were forced to change our flight to another city which cost us $2000. I will never ever rent nor fly into Tallahassee airport ever again.

There is a line of people and only 1 person working thr counter. She is apologizing about the…read morewait. But its the fact that its taking her 10-15 per customer. And I'm nu.brr 5 in line.. .SMDH. I won't use them ever again..

After receiving horrible service from Valdosta's Enterprise the one off of Augustine rd., Avis came…read morein Clutch! And saved the day. Gave us a discount and an upgrade! I've never had a problem with this Avis , it's always been smooth sailing. Thank you guys so much.

If I could give it a 0 I would. DO NOT RENT HERE! Went to the counter and they told me that had no…read morecars available and "had no idea when they would". The worker was rude about the whole thing and then told me I could not get a refund because I booked it through Expedia even though Expedia said to cancel with them. I called hertz and they did refund me so either she was completely unaware of what her own job entails or was being lazy. Regardless: huge a waste of time. I would recommend renting from a company off-airport to avoid the trouble since it seemed like the other companies here also did not have cars available.

Gave me a car infested with cockroaches then told me they were going to charge me for it when I…read moreturn it in. Now what sense does that make.

This is the WORST PLACE TO RENT A CAR!! The Altima had some kind of hair in the back, it wasn't…read moreclean either. I asked b4 getting the vehicle if they did a visual inspection, David said, "No". When I got in the vehicle, IT WAS NOT CLEAN! Since in the fine print it says you will be charged for pet hair...THERE WAS HAIR! I brought it back ( 27 mins later), they gave me another vehicle (same model), IT WAS WORST! I walked back in and told them to cancel the reservation. THEY TRIED TO CHARGE ME $287.28!!! The manager was the only one to refund (reverse the charge) and she would not be in until tomorrow!!! WHATT!!! REALLY!!! And they DID NOT CARE AT ALL!!! WORST EXPERIENCE I have had with AVIS!!! Don't rent a vehicle there if you unless you want to be charged for a filthy vehicle!

DO NOT use this place!! i got this rental from langdale ford as a rental while my car was getting…read morefix. this place likes to rob people out their money. gave me a car that smell so bad and was so dirty when i received it!! the day i return it they want to say they found a wrapper of cigar or black and mild! i am a damn girl and i don't even smoke!! the stupid manager was so rude and want to say he got pictures but that was from the previous renter!! didn't even clean the car when they rent it out to us. then tell us they bleach the smoke out from the previous smoker!!! the car was dirty and smell so bad to the point where i couldn't even drive it. so why would i drive or clean a car that not mine. now i got charge for a smoking fee that was not from me but probably from them putting the wrappers in just to get some free money!!! do not rent from them!!!!!! lesson learn for not taking pictures before i return it. tips for those that want to rent from them. document everything and take pictures!!!!

As a military family traveling from Hawaii to the East Coast, our recent trip was already a big…read moreundertaking. With no rental cars available at our landing destination in Delaware, we made the journey to Philadelphia to rent a car. We had a lot of ground to cover, visiting family in NJ and GA--with Georgia as our final stop. After a frustrating experience in Philly (more on that in another review), I ended up having to return the car in Georgia. I initially went to the Albany, GA location, which showed as open online--but to my surprise, it was permanently closed. Tired, stressed, and running on only 3 hours of sleep, I was desperate to find a real person to help. Customer service was no help--just endless automated responses. That's when I called Hertz in Valdosta, GA, and was connected to Lauren. She was patient, kind, and understanding. She simply said, "Bring the car here--we'll take care of it." And they did. When I arrived, Lauren and her supervisor (whose name I sadly can't remember) were professional, compassionate, and efficient. They reviewed the car, confirmed the pre-existing damages using the time-stamped photos I had taken, and closed out my rental without any hassle. After such a rough experience, their level of care and attention meant the world to me. I may be on the fence about renting with Hertz again overall, but if you're in the Valdosta, GA area--this location is truly top-tier. Thank you, Lauren and team, for your incredible customer service and humanity during a stressful time.