My wife and I recently purchased a new Honda Odyssey from Underriner in Walla Walla. We live in Tricities, about an hour away. The deal was largely done before we went to the dealership to pick it up. They made it SO easy and stress free. They valued our trade (very fair) and found the color combination we wanted and got it in. Jarod the sales manager and Jason in sales were both exceptional to work with. This is a family-owned dealership, which is always our preference. They work very hard to provide a no pressure, hassle free experience. It's getting hard to find dealerships like this that actually value their customers and go the extra mile to make sure they have a great experience. I highly recommend that anyone looking for a new Honda or used vehicle give Underriner an opportunity to earn your business and trust. read more

when you drop your vehicle off for a scheduled appointment, told they would call you when it is ready, and still have to call them 5 hours later for the update, only to find out they didn't know they had it, ask if you left the keys, not good! Very disappointing and there is no excuse for it. where is the checks and balances and how do you forget a vehicle that was parked right in front of their nose under the canopy. A one may be too high. read more

Underriner Honda provided me one of the best car buying experiences out of many. I let them know I had done my homework prior to coming. Elias in sales was very helpful and straight forward. The offer they brought me for my trade-in was spot on. The price they were asking for the car I wanted was also spot on. No wasted back and forth time. Steve, from finance, found me a good loan and had everything ready . No time wasted there. I took the car back for some touch up work, the service manager remembered my name, having only met me once, briefly. All staff were friendly and willing to answer questions. The only quibble I have with the whole process is their web site uses TradePending to value your trade-in. When at the dealer, they use KBB. TradePending's value is not near that of KBB. In my case it was way higher. If you are doing research prior to going in for a new vehicle, keep this in mind. read more

That sales person was amazing. He took very good care of us. I would do business with him again. However the financial department was not. Was very pushy on coverages and wouldn't take no for an answer. He seemed upset that we declined coverages and didn't even shake my hand when I left. Not a good way to treat a paying customer. But again, the sales associate was top notch. read more

atch who your service rep is and don't trust them with your young adults. My 18 yr old son took his pilot in to have the ac fixed. Informed compressor is bad. No problem, cars older I get it. Had the compressor fixed and it lasted 2 months. Come to find out it was an after market pos partand now I need to pay again for the labor to fix it. We were never given the option for a proper OEM fix. This is not the Honda that I've come to expect and trusted. read more

Excellent service and knowledgeable staff! The staff always kept me up to date on the status of my car.

Amazing Amazing Amazing. They did a great job I highly recommend. The guys at the service desk were so helpful. My little car is all fixed up. Thank you so much. ​ read more

very helpful staff. Quick and easy service. Hands down the best experience I've ever had at a dealer. Love my 02 Jeep, it has not failed me at all! read more

I am always treated so nice when I come in to have my Honda serviced and I just love Bob Stover. He knows that I lost my husband last year and goes out of his way to make me feel welcomed when I walk in the door. I wouldn't go anywhere else to have my car serviced. I am so thankful we have this dealership right here in Walla Walla and don't have to go to the TriCities. read more

It was excuse after excuse. We couldn't test drive the car until inspection was done. And they had us sign the papers before we could even test drive it. Then we finally get to pick up the car almost a week later. The windshield was cracked, and bumper was falling off. They agreed to fix it. But then I was leaving I did not like it all . This was the first time being able to drive it. The rotors were warped. And two different tire shops even said they shouldn't be resurfaced. But Honda said they would it when they do it he windshield. Well I finally get it back again.... After all the work was supposed to be done. First the bumper was fixed by a bunch of stupid zip ties.... The rotors were resurfaced not replaced, and now it's overheating and oil leak. I mean seriously almost 16k dollar car and all of this ??? I am currently trying to reach out to the attorney general and better business bureau to have them just take the car back. I am not happy at all! read more

No better place to get your car worked on in Walla Walla. Stop in and say hi to Megan and Jimmy in the service department. They are friendly and honest!! read more

Very professional and fast when we needed help and had to take the car on a roadtrip three days later

This dealership is an embarrassment to Honda. We bought a new 2020 CRV earlier this year in St George UT and moved to Walla Walla. We have a small issue of fabric coming apart on the back of a seat and asked these folks for help. You would think as a Honda dealership, they would embrace the issue and help. Nope. This Honda belongs to my wife and we like it. I have been thinking about buying one for me but after this disgusting event, if I do it won't be from this piece of crap dealership!!!! read more

Some needed suspension parts were hard to get for my 2022 Ridgeline but I was able to procure them myself. Thought for sure that the local Honda dealership would decline to install them for me but I was wrong. Megan gladly offered a reasonable estimate and I set up an appointment for the next day. Work was completed next day as promised. I'm happy with the relationship I've established with Megan at Walla Walla Honda and will return for any services I cannot do myself. read more

horrible customer sevice from Cody very defensive snd hung the phone on me. attempted to call the dealership and no answer. Would not recommend read more

My Honda CRV was due for an oil change and ended up with a few additional service options. I had expected to be there about an hour for just the oil change but knew it would take longer because there were those "other" maintenance things. Our service representative, Rod, was the best from start to finish. He found us a loaner car for the day (a new Honda Civic--a car I don't recommend as it was too low to the ground, but I did love the back up feature and the right side views whenever the right blinker was on! The push button start and off was a little different). The Civic has certainly changed in looks too, for the better. However, this is not a review of the loaner (go test drive one if that is what you are looking for). This wasn't a case of an up sale on the maintenance either. I knew those things needed to be done. At the end of the day (3:30), Rod called to let me know it was done. My CRV is always lovingly hand washed and looks almost brand new. read more

I appreciate Zora helping me out with another great Honda. The entire team was very helpful and I would recommend them to anyone.

I've had my van looked at many times over the past few months. It's old so, replacing parts didn't seem odd. I called a few days ago because I was concerned about more noises and I needed to drive out of town. They had me bring it in to look it over. After a few seconds of looking at it, Jon guaranteed there was nothing wrong with my van. He told me that I wouldn't even hear any noises with the fan and radio turned on. In the dark and cold, in the middle of nowhere, and with children and dogs all packed inside ... The van jolted, violently shook, and smelled like burning. No mechanic onsite when I called and none coming in this weekend. We made it home after 1-2 hours of our brains getting scrambled from all the shaking. I'm supposed to take my nieces to Tri-Cities for our early holiday celebrations but, I don't have a reliable vehicle to do so now. I'm supposed to drive everyone back on Monday and also don't have a reliable vehicle for that either now. I had a valid concern and I was treated like a silly woman worrying over nothing. Because of that gender discrimination, I don't have a reliable vehicle anymore. read more

The owner of this location went above and beyond what is expected. I had a few problems with paperwork from honda, but Blake took care of all of them quickly and truly went out of his way to help. I would recommend this dealership for anyone wanting to buy or lease a new car. Plus the free car washes, and first oil change free helps as well. They always offer a bottle of water or coffee when you arrive. There is a nice waiting room and everyone is very friendly. Doug a salesman always asked to help. And Rod was very helpful in the service department read more

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It has taken a few weeks to update here, but shortly after writing my initial review I received a call from Lyle at the dealership. He explained that my experience was abnormal and offered an apology along with 3 free oil changes if I'd be willing to give them another chance. Though I haven't yet gone in for an oil change, I appreciate the offer and hope to have a better experience in the future. read more

Walla Walla Valley Honda - Auto Repair Near Me - College Place, Washington

Best car buying experience ever. I was looking at the dealership in the TriCities. Not happy with trade offer and "let's make a deal" approach so I sent a message to Walla Walla Valley Honda. I was called within one hour. They asked me exactly what I was looking for and expecting. I told them. Bottom line their first offer was $3500 more and the 2018 Honda Accord Sport 1.5L was at invoice $500 less. $4000 net different from other dealer. I also received a lifetime powertrain warranty. I walked into the dealer and I never felt like I was having to negotiate back and forth for the car I wanted. Erick was my salesman. He was as professional and knowledgeable. I am highly impressed. Thank you Erick! I'm letting everyone know. read more

Very professional, non-aggressive dealership who I thoroughly enjoyed doing business with. MARK WALDROP is a fabulous product specialist who focused on my needs and budget. I was stopped in a parking lot by someone complimenting me on my new vehicle and I raved about the dealership and my sales specialist MARK WALDROP. I will definitely recommend WALLA WALLA VALLEY HONDA and MARK WALDROP to all! read more

Very good buying experience at Walla Walla Valley Honda. Zora did a great job in helping us through the process. We are very happy with our new CR-V and look forward to a great continuing relationship with Walla Walla Valley Honda. I highly recommend them to anyone looking for a new car. read more

I had an appointment for 10:30. After an hour I was told the mechanic had to go to lunch and my car wouldn't be done until the afternoon. They did offer to take me home. When they were supposed to pick me up to get my car they asked if I'd wait longer as the driver was out to lunch. When I finally got to pick up my car, the bill to change the tire pressure monitors was $592. Just so others know, I called Les Schwab who can also do the job just to check on price. $337! I'll never make that mistake again. Always check repair prices 1st! read more

I bought a used Toyota Yaris for 500 dollars more from what I wanted to pay. Another alternative would have been driving to Seattle during COVID, not a good idea. I'm very happy with my "roadrunner", as I call it, but not so much with the whole buying experienced. The good stuff first: The car was driven to my house for test drive. The paperwork was done at my house. Excellent! So here is my rating following what my guests do at my Airbnb. 1. Sales persons/communication/ accuracy. The first sales person was a rapid talking guy who repeatedly interrupted me, "...so, you're Mexican, I get you a Spanish speaking salesman", obviously sounding sort of condescending. The next one said the car had a clean title when in fact it has been involved on a theft. Once the car was sold the salesperson enthusiasm progressively deflated: The sales manager was alleged to be the "decider" but this one was "on vacation". A couple of windshield rock chips were blamed on my gravel driveway. Not true. I was told windshield repairs are not done at their shop. Not true. All fluids were alleged to be changed. Not really true. Oil Can Henry records showed that the engine oil was recently changed by the previous owner. OCH advised the previous owner to change the transmission oil, replace/ flush the coolant and to replace a dirty air filter, but postponed. I had to pay for all these ones, costing me more than $300.00. 2. Local/ service shop cleanliness is excellent. At 8:30 am the coffee at the waiting area was yet not ready, though. 3. Service department, service manager and staff: Excellent, forthcoming, friendly, resourceful and accommodating. 4. The owner of Tommys used car on 9th is a friend of mine! Would I buy my next car at this dealership? I will, with several caveats. I would be more strict in requiring the following. 1. Truthfulness. To verify deceptive manipulations one should check with other dealers, with plenty of time. 2. Loyalty. It goes both ways... cus word of mouth is very powerful, either for Honda's success or for its business demise. 3. Improve communication. Answer calls and emails promptly. Honda's business success should be equated to our community success. Our feedback hopefully would help Honda improve their game. It is up to Honda to live up to it. I'm looking forward to give this business a 5 star review! Dr. Acevedo read more

This business is NOT honest. I will definitely not be buying a car here again. My husband and I were treated terribly by Honda. We waited over a month for them to help us get into another car after what they sold us was a lemon. When discussing our options Kevin the sells manager was yelling in my husbands face repeatedly. Believe me you don't want this experience, don't shop here. read more

I had one of the most wonderful car buying experiences here. It was a very laid back experience with every member of the team working to help me find the right match for me. They were not pushy and let me know I could walk away at any point in this process. They worker hard to get me an amazing financing deal. I honestly have no idea how they managed it. I would recommend this Honda dealership to anyone! I will defiantly be going there for all my car shopping needs in the future! No need to look anywhere else. read more

We purchased a 2017 Honda Civic Sport hatchback for our son's 18th birthday, and were pleasantly surprised by the whole experience. Raul Mendoza was recently hired on by Honda, and the reason we shopped at the Honda dealership in the first place. He is a great kid with great things to say about the dealership AND the product. We were then helped by Mark, who was diligent to stay in contact in the early stages and make us comfortable with the process. Manuel Franco was very helpful showing us cars and answering all of our questions while onsite at the dealership. He is friendly, knowledgeable, patient and approachable, even staying late to make sure we got to take the car home and not wait several days on paperwork details. Bob Parish was the finance person who helped us immensely. He, too, was enthusiastic about Honda's culture and philosophy of business. He was very kind and professional, as well. Overall, we had an exceptional experience and will recommend it to our friends and family. Thank you, Honda, for making a great day even better! read more

Walla Walla Valley Honda - Auto Repair Near Me - College Place, Washington

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Love the business model. Fair pricing and very easy to work with. Financing options were great. We worked with Mani and he was very helpful. No pressure to get into a car that day, very willing to work with us and our needs/budget limits. Have already recommended them to several people. Would go back for sure! read more

On my annual trip to Walla Walla to pick up my mom for the holidays, my 2011 Honda Accord starting making a loud, terrible noise near Richland. I drove straight to the WW Valley Honda dealership and asked if they had to time to check it. Within five minutes, he was back and let me know it was a bad left wheel bearing. This was at 3:50. By 4:15, I was in a loaner car knowing they were going to replace them the next day. I had explained that I had planned to load my mom and her cat to travel back to the west side for Christmas. I called at 10 the next morning just to get a time frame and found my car had been repaired and would be ready by the time I got there. I paid my bill at 10:35 and was in the road with mom and her cat by 11:25. I am so thankful for their professionalism, kindness and customer service. Thank you Walla Walla Valley Honda. I am so impressed. read more

Didn't read my online note. Tried to explain what part I needed- they said I'd be fine and done in half hour. Hour later I call and they never had the part. Picked up my car just as broken as before. Just incompetent staff. read more

My daughter leased a new CRV from Walla Walla Honda 2 years ago. She experienced some issues with a warranty issue. We contacted Bryan, the dealership manager, and his service manager, Kyle. They responded immediately and remedied the problem to our complete satisfaction. They certainly live up to their mission statement, "Principles of Awesomeness!" I highly recommend this dealership! read more

Drove into Walla Walla Friday from the coast and my tire pressure light came on. Called and went over to the Honda shop! Everyone was so great about taking a look at my tires to make sure I had not picked up a nail or something. Everything turned out great and I was on my way before long. Thank you for the quick service and your kindness! read more

Very pleasant experience working with Eric on a used car purchase. No high pressure sales. Didn't interact with other aspects of the dealership but seems like a very professional organization. read more

I have bought a lot of cars in my life, but this was hands down the best experience. Everyone I spoke with was friendly and professional. I probably drove them nuts test driving so many cars, but they rode around with me with a smile. They worked with me on financing, and I didn't have to worry about a thing. I got the car of my dreams! Go buy a car there! read more

I've bought several cars here. Mark just helped me get into a new Ridgeline Had to order the color I wanted but Mark made it happen fast. Good place to buy a car, they won't push you if you aren't ready. But, when you are ready, they go to work for you! read more

Great place to buy a car! This place made my first purchase from a dealership very pleasant! Would definitely recommend buying a car there. Very knowledgeable and professional without the pushiness of typical car salespeople! Amazing to work with Erick he was so helpful and made my difficult choice of buying a car much simpler. Thanks! read more

My CRV is 6 months old and I tried to change the oil today. I have been doing oil changes and more for over 30 years. I couldn't change the oil on my 2027 CRV because the screws that hold the engine shield on were corroded on. Seems like a very poor design, they could have put anti seize on these to prevent this from happening. Not it will have to go to a mechanic for an oil change, not what I wanted to do. At least it has a high resale value when I unload it. read more

I accompanied a friend who was buying a car here and it seemed like a great experience. Erick was very helpful and made the transaction professional and pleasant! read more

Two thumbs up and five stars to Russell Phlugrad for helping me select a great car - a new Honda Civic.