I did not get quality service and I received bad tire. I had to call AAA service the same day to…read moreput on spare tire. I experienced a great inconvenience.

Quick and quality service at a decent price. If you need VA inspection, tires, or just a regular…read moreservice, "OK tire" will take care of business.

I got a flat tire during this latest cold spell. I contacted discount tire in colonial Heights and…read moremade an appointment. When I walked into the door, I was greeted by Heather who took great care of me assessed what was going on, showed me what's happening with my tire, and recommended some things to make sure that I was safe on the road. Heather did not try to upsell me. Heather did not try to pull the wool over my eyes. Heather was very honest and forthcoming. I decided on two tires and was told about the warranty that I could come by anytime to just make sure that the tires are wearing well and that there would be checks that are done periodically. That piece of mind was refreshing. I was told that the entire process would take about an hour to be done. 45 minutes later I was driving away happy as a clam. The amount that I paid was very comparable to others that I had checked in the area and I'm very pleased with the Service I received. When it's time to purchase my next set of tires, I will be coming back to discount tire in Colonial Heights. Their service was top-tier.

I've been getting tires here since this location opened. Sorry I don't know exactly how long that…read morehas been. Let's just say 5+ years or more. I have always had good service here. The fellas have always been friendly and not overly pushing "upselling" services or tires. I know what I want or need when I get here, so I don't really have the need for education or what tire I need. But I've watched the fellas and they don't seem to be upselling. I also shop around when I need tires. There is a big box store right down the street and another chain tire store. I always check their sales and DT always seems to be a few bucks cheaper. Going back to the service and the techs/managers. What I've seen though (in my opinion) is less staff but a crap ton of work. Now I'm not sure if this is a corporate issue (downsizing) or they just can't get or keep staff. But I'm pretty sure my observation is accurate. Service times seems to have increased from my past visits. Now I will HIGHLY suggest using the website and booking an appointment. That seems to help some. So big advice - appointment. I'm confident I will be continuing to buy and shop for tires here in the future.

The BEST place to do business. The staff is friendly, efficient, knowledgeable and kind. I wont…read morego any place else for tires!

Old-fashioned customer service thrives at Waller Tire. I've visited the Hopewell location several…read moretimes, and service has always been prompt, courteous, and professional. Most recently, I wanted an existing tire mounted on a new rim. The technician found a problem inside the tire and explained that it would be unsafe to continue driving on it. He offered to replace it, and I agreed. Waller quickly completed the replacement, and I was back on the road. The cost was very reasonable. Great job! Thanks.

My husband and I had a very disappointing experience with this shop. We have used them in the past…read morewithout any issues, which makes this experience even more frustrating. Our vehicle has been returned to the shop three separate times after we were told the problems had been corrected. Instead of identifying the actual issue, it felt like the shop was guessing at the problem and having us purchase parts that ultimately were not needed. At one point, we were told the vehicle needed a fuse box, that it would be expensive, and that the repair would take a significant amount of time. We purchased the part after the shop confirmed it was the correct one. When we were notified that the vehicle was finally repaired, we let them know we would be picking it up. After my husband got off work, we arrived after 10:00 to retrieve the car. While the vehicle started, we immediately discovered a new issue--the air conditioner and heater would not turn on. The display read "Climate Off," and none of the climate control buttons were functional. Prior to bringing our vehicle to this shop, the heating and air conditioning system worked perfectly. With temperatures exceeding 90 degrees, it is hard to believe the vehicle was properly tested before we were called to pick it up. A basic quality check should have revealed that the climate control system was completely inoperable. It is disappointing to see what appears to be a decline in the quality of workmanship and customer service. The parking lot is consistently full of vehicles, and the shop continues accepting new repairs, yet it seems the vehicles already in their care are not receiving the attention needed to ensure repairs are completed correctly before being returned to customers. Unfortunately, based on this experience, I cannot recommend this shop. I hope they take steps to improve their diagnostic process, quality control, and overall customer service so other customers do not have to go through the same frustrating experience.

Tough diagnosis,but once they found the issue it was fixed quickly and is running smoothly. My go…read moreto place for a lot of different car repairs,good prices. Was quoted less than a lot of other shops in the area.my family goes here for every car repair needed

Don't waste your time making an appointment. They don't honor it. This business has declined…read moreseverely over the past year. I've been a customer for 14 years and I won't be back.

This place was great! I ended up having to have my car aligned! I called into Leete's and spoke…read morewith a sweetheart named Tim. He informed me that I could come on in to be service. I did not have a wait and was serviced immediately! The employees that I encountered were very nice. I was back on the road in no time! I would recommend this place for all of your service needs!

I have been a loyal customer over the years. S&S Tire is very reliable with great customer service…read moreand good quality new and used tires at very reasonable prices. They have been in business for many years which that alone is a testimony of a great business! I highly recommend them.

They are very respectful. I have never had a problem with a used tire purchase. I just recently…read morepurchased 4 tires for my SUV the price was perfect now my Harry Potter rides so much smoother. Thank you for the help

This place was great. They took care of everything quickly and professionally. I'm only living here…read morein VA for a short time but I will use Clarks any time I have car issues.

I hate to leave this review because I've been coming to Clarks Auto in Prince George for about 5…read moreyears, but my recent experience was unacceptable. After my vehicle was serviced, my seat came back damaged and pulled apart near the controls. The damage was NOT there before my appointment. I contacted the shop multiple times trying to speak with the manager, but my calls were never returned. Instead of trying to resolve the issue professionally, the receptionist accused me of causing the damage myself. As a long-time customer, I expected much better customer service and accountability. This situation also reminded me of previous concerns about pricing. For example, charging around $60 to replace a basic air filter that costs about $10 and takes only minutes to install felt excessive. Very disappointed with how this was handled. I simply wanted honesty, professionalism, and responsibility taken for the damage done to my vehicle. And please do not respond to this review acting concerned now. You had plenty of time to contact me and resolve this issue properly. You have my number -- call it.

These ppl are scammers. They are selling used tires as new and Charing more than regular tire…read moreretailers. You would be better off going to Walmart. Save your money and time

I needed tires on my 2006 X-Terra. I had driven past this place numerous times. On Superbowl…read moreSunday I wasn't sure if it was open. But as I pulled into the lot the door opened and I was given a friendly greeting in the parking lot. The tires I needed were $40 each, but I needed all 4. Lucas gave me a great deal for all 4 tires. He was quick, friendly, and professional. And I was up and running in a very short time. Highly recommended!

This is a shop that has very well qualified mechanics. Fair pricing , and honest estimates. Keeping…read morethat in mind it also has a " home town" feel with friendly customer interactions. Quick service even though it's a very busy business.

You will never find another honest mechanic and crew. Been going here for years.. I would travel…read moremiles to go to them. I love love love them. When they tell you whats wrong with your car believe it!