Don't waste your time making an appointment. They don't honor it. This business has declined…read moreseverely over the past year. I've been a customer for 14 years and I won't be back.

This place was great! I ended up having to have my car aligned! I called into Leete's and spoke…read morewith a sweetheart named Tim. He informed me that I could come on in to be service. I did not have a wait and was serviced immediately! The employees that I encountered were very nice. I was back on the road in no time! I would recommend this place for all of your service needs!

I've used this service center several times of the last few years and I have found it the absolute…read morebest service center I've visit in decades. Let's face it we all need that service center you can trust. They have never attempted to up sell me on anything and they have never pushed a repair onto me. I've quested their repairs and have never had to go back for adjustment or the work not done correctly the first time. Since using them as a repair center for several repairs and having great dealings - I decided to begin using them as my go to for state inspections as well. As for cost - again I've never had them up sell me on anything and feel the costs that I've paid for repairs have been fair and most likely less then a dealership. I highly recommend this center for your car needs.

Super fast and efficient, they really inform you and are very knowledgeable about what they do…read more Services are a better price than most other companies in the area. Very happy with the oil change and overall check, I've been having bad luck with other car service centers but here with an appointment I was in and out in an hour. Thank you!

I had my oil changed, tires rotated, coolant flushed, and tire sensors swapped at this shop. The…read moreteam was professional and did excellent work--fast and efficient. I truly appreciate you all, and shout-out to Tim for taking great care of me.

Horrible customer service. Take your vehicle somewhere else. All they do is lie to you to get you…read morein the door then when you get here they tell you that they can't do that even though over the phone they said they could. Horrible service. Don't waste your time.

These ppl are scammers. They are selling used tires as new and Charing more than regular tire…read moreretailers. You would be better off going to Walmart. Save your money and time

I needed tires on my 2006 X-Terra. I had driven past this place numerous times. On Superbowl…read moreSunday I wasn't sure if it was open. But as I pulled into the lot the door opened and I was given a friendly greeting in the parking lot. The tires I needed were $40 each, but I needed all 4. Lucas gave me a great deal for all 4 tires. He was quick, friendly, and professional. And I was up and running in a very short time. Highly recommended!

Went there this morning to get a 6 x 10 light duty trailer. The folks there could not have been…read morenicer or more professional. Once I got it home, an hour drive, I did my usual inspections of the trailer. Tires were a bit overinflated. No biggie. Set them back the factory recommended 50#. All lights worked perfectly. I pulled the wheels and hub covers to check the hubs, bearings and grease. All was perfect. Considering that this is one of their value leader trailers, it looked as though they had assembled the hubs as though their own lives depended on it. I could have pulled this across the USA and it would have been fine. Never found a new trailer IME set up this well. I have 8 tie down hooks to weld around the frame tomorrow and I will call it ready for everything! Best new trailer day I have ever had. I even stopped at a DMV in Suffolk on my way home and got it transferred and plated in 15 minutes. A new world record for DMV service there!

You walk into the office and it's old fashion as heck, love it. Smokey atmosphere with a older…read moregentlemen who was watching Perry Mason, some of y'all will have to look that up. There's no fancy rest rooms with hip trailer and parts posters. Just a little dog on its chair and parts in places only the owner could find. Reminds me of my pops place hahaha forgive me pops. All in all straight to the point, pick out your trailer, write everything in ink. Some of y'all may get to know another use for the fingers just right and left of your thumbs. It's cool and they give military discount bit ask for it

Warning to anyone broken down in the Petersburg area: do not let AAA send you here…read more The manager drove out to get us after a 15-hour highway breakdown and talked us out of going to our arranged destination by promising they were close to town, had RV parts, could fix our truck, and had a beautiful farm facility. Every single thing he said was false. They looked at our truck in the morning on Saturday, then said it was dead so they'd charge the batteries and be back. They never came back. We ended up stranded at a remote, run-down yard with no transportation, no power, and no way to leave for an entire holiday weekend. No one answered our calls or texts for three days. My son had to ride his dirt bike on the highway just to get gas for our generator. When they came back Monday they charged $899.99 for about two hours of actual diagnostic work, fraudulently double-billed our tow, and physically blocked us from leaving until we paid over $1,149 in full. They argued it was because of the holiday even though they were open Saturday and just didn't come to work on our truck as they promised. They refused to listen when we questioned the massive bill, arguing they were helping us and let us stay there, even though we didn't want to be there and were only stuck there because they'd stranded us and forced us to go there in the first place! This is not a business that helps people in emergencies. This is a predatory business that exploits them. Virginia Attorney General complaint filed.

I initially had a frustrating experience when my Tacoma was towed improperly and suffered some…read moredamage in the process. However, I want to sincerely commend Family Auto & Towing for how they handled the situation once it was brought to their attention. The owner personally reached out to me, quickly refunded the towing fee, and offered to cover the full cost of repairs without hesitation. They were professional, accountable, and understanding throughout the entire process. Mistakes can happen in any industry -- what matters most is how a company responds, and in this case, they truly stepped up. It's rare to see a towing company take full responsibility like this, and for that, I'm genuinely grateful. Thank you to Family Auto & Towing for making things right and treating me with respect.

My husband and I had a very disappointing experience with this shop. We have used them in the past…read morewithout any issues, which makes this experience even more frustrating. Our vehicle has been returned to the shop three separate times after we were told the problems had been corrected. Instead of identifying the actual issue, it felt like the shop was guessing at the problem and having us purchase parts that ultimately were not needed. At one point, we were told the vehicle needed a fuse box, that it would be expensive, and that the repair would take a significant amount of time. We purchased the part after the shop confirmed it was the correct one. When we were notified that the vehicle was finally repaired, we let them know we would be picking it up. After my husband got off work, we arrived after 10:00 to retrieve the car. While the vehicle started, we immediately discovered a new issue--the air conditioner and heater would not turn on. The display read "Climate Off," and none of the climate control buttons were functional. Prior to bringing our vehicle to this shop, the heating and air conditioning system worked perfectly. With temperatures exceeding 90 degrees, it is hard to believe the vehicle was properly tested before we were called to pick it up. A basic quality check should have revealed that the climate control system was completely inoperable. It is disappointing to see what appears to be a decline in the quality of workmanship and customer service. The parking lot is consistently full of vehicles, and the shop continues accepting new repairs, yet it seems the vehicles already in their care are not receiving the attention needed to ensure repairs are completed correctly before being returned to customers. Unfortunately, based on this experience, I cannot recommend this shop. I hope they take steps to improve their diagnostic process, quality control, and overall customer service so other customers do not have to go through the same frustrating experience.

Tough diagnosis,but once they found the issue it was fixed quickly and is running smoothly. My go…read moreto place for a lot of different car repairs,good prices. Was quoted less than a lot of other shops in the area.my family goes here for every car repair needed