Far away from home I find myself in need of an oil change. After getting a referral from a motel…read moreemployee, off I went to find Vintage Oil. Not only did I get the proper oil change, the crew that did the work was exceptional. I have a car that requires a re-set on the oil life ---per a button on the dash, and for 15 minutes all 3 of us tried every combination to get the button to re-set. Finally we got out the owners manual and the crew looked it up ..........success! Keep in mind, mature travelers need to feel safe and get good service. These 2 gentlemen went out of their way to make sure I was up & running before continuing on my journey. When people go the extra mile with customer service it is a breath of fresh air! I will probably never return to this location for service, but I encourage locals & out-of-towners alike to choose Vintage Oil for service. A very satisfied customer!

Friendly employee politely asking questions with a smile. Service was fast. I like being able to…read moredrive in and wait in car.

Dont bother. they literally shut the entry door on me while I was waiting to enter because it was…read more5:59 pm. I called and they didn't answer the phone. They were watching me out the window while they did it. I'll take my business elsewhere. I know the owner, I'll be calling them tomorrow.

I've purchased a few vehicles from them, but never again. Purchased an extended warranty (ALLY…read moreinsurance) from them; was told by the finance manager it was good at all GM Dealers and I will 'never' have to pay a penny for covered repairs; two issues 1) ALLY extended warranty's are not accepted at all GM dealerships 2) if costs exceed an ALLY standards (at a GM dealership) you pay the difference, even if you have a 0 deductible. Attempted to work this issue through the sakesmen; he said all the right things; we stand behind what we say, we will take care of you. Well, another lie; they don't! Be aware, Alpena GMC is not loyal to there custome base; they say what you want to hear to get the sale. Dont settle for this type of treatment; check customer service ratings at all dealership, and note the poor rating Alpena GMC received

Bought used pickup truck 12/14/23 ($25,000) came with 3 mo. 3000 mile powertrain warranty…read more Transaction went well, communication was good I thought. 1/09/24 took vehicle in for minor problem with four wheel drive mechanism estimate for repair = 1092.23. Response from warranty co. = no coverage as four-wheel drive parts are not part of the powertrain???? Next call was to Alpena Buick they answered the call and heard my concern said they would get back to me. As of today (1/19/24) no return calls no response to my repeated messages. I will update review if there is any kind of resolution.

Needed my flex pipe repaired. He ordered the part showed me how much it costs. Charged me a fair…read moreprice for labor. Different owner then the reviews from years ago. These guys are solid and aren't going to overcharge you. Great customer service, great prices!

We took our son's truck there to get a muffler on for his Birthday. They did a terrible job the one…read morepipe fell off with in a mile down the road the welds were terrible my husband went back and talked to the owner he said bring it back they will fix it and his excuse was they must have been busy that day!!! I took truck to get fixed brought it home and when my husband got home from work he looked underneath the truck and they didn't fix the problem. He went back to the shop now mad and the owner said he was not going to fix it cause my husband was not being to nice with him.. We now hear a lot of people are having and have had very bad experiences with this place.

Just had my 2023 Chevrolet SILVERADO 2500 repaired from a major deer hit. My truck is like new…read moreagain like it never happened. Top notch service and excellent work. I will be back. Highly recommend this shop.

Justin and his team have been working on my vehicles for the past 3 years. They do a great job on…read moreauto repairs and collision damage. Just really great people.

Fair, honest, competent, efficient., timely. Dave is able to provide estimate cost of service in…read moreorder to budget auto repair needs

Worst customer service ever. Ok for oil change almost all service I've had I have to go back and…read morewait 15-30 minutes in line to correct. I'm over these guys.

They have always treated us well. No complaints. Pretty…read moregreat crew. They call if they come across an issue and offer suggestions on solving the issue. Very reasonable and top notch quality!

Had a mechanic help me replace the entire front suspension on my truck. Pollards checked the work…read moreand did the alignment and a reasonable price. Also, mounted/balanced 4 new tires for a great price. Called the day before and got in the next. Amazing work and great pricing.

Our car broke down in the area and Carl and Andrew took care of us like we were family. They not…read moreonly fixed the issue, but went above and beyond by helping us find a place to stay, cared for us, etc. They are very knowledgeable in their practice as well as kind and honest people. We wish we were from the area and they could be our local car shop. Would HIGHLY HIGHLY recommend!

We have purchased and or leased at least 6 vehicles from this dealership over the past twenty…read moreyears. Mark, George and Terry and all employees we've dealt with, are super people! They've even offered us loaners during service work. Most dealerships rip people off but that has never happened to us here. We are lifer customers.

These guys stepped up! I had an issue with a part being damaged on a brand new delivery from a…read morecompletely different dealership and these guys fix the car and it took them one hour! Unlike my Subaru dealer that is completely worthless please see that review!