I have had great customer service in the past....however...the last several times I have visited…read morethe store, the attendants seem disinterested in helping or providing froendly customer service. Today I went in to pick up a quick online parts order. I walked in the door. There was one gentleman behind the counter. He looked at me and I spoke first by saying "hello". I stood at the end of the counter where the online orders are located. He never spoke and turned to go to the back room. I waited there for a couple minutes. Someone else entered the store so the doorbell went off. The man and another female worker walked back out to the counter. Again, no greeting, ni how may I help you, nothing. The man returned to the register he had been at before and engaged the female in a conversation about taking bags to the bank. After this, the female walked down to where the online orders were, again, did not acknowledge me, then walked away. She then, finally turned back and asked if she could help me. I honestly felt like the invisible man until that point. Very cold and unfriendly. When I go to the Kendallville NAPA or Advanced Auto Parts I at least get greeted and receive help in finding what I need. I hope things change at Orielly's soon.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

BEWARE: Poor service/hiding a chip - Our son contacted Haney's Glass in Auburn to purchase a piece…read moreof tempered glass for our tabletop (as a gift to us for Christmas). The measurements were provided and he did pay $ ahead of time. We were able to pick up the glass early this week. When it was picked up there were no visible scratches or chips but all of the corners had red foam squares on them top and bottom. Haney's people were in a hurry because it was the end of their work day to get us out of there. When the glass was home and in place the red foam squares were removed and upon removing them a quarter inch chip in one of the corners was discovered and pictures taken. Of course, it was too late to reach out as the office had closed for the day but we did reach out the very next morning about the issue including the pictures. We received an email from Scott Haney who stated, "I personally looked over your glass before I gave it to you yesterday and it was free from any chips when it left here. We can reorder you a new one at a discounted price if you would like and deliver it/install it at an additional cost. I would also discount your delivery fee if you wanted us to deliver. I'm sorry for your misfortune of the glass. But glass is very touchy." We were not able to remove the foam squares at their shop because they were ushering us out so quickly but we feel that the red foam squares covered a chip that was already there and not something we caused. I spoke with Scott earlier today regarding his email and he simply reiterated that he felt it was our fault, not his even though the red foam squares covered a chip and that it was being hidden from us and now this business wants more money to replace something that I feel confident was already there before we got it. I will never do business with them again and I do not recommend others to do so either. This was a very bad experience because now we will have to buy yet another piece of glass as this one is compromised. Poor business practice all around.

From the owner: Haney's Glass Inc provides the best in glass repair and installation services for homes, commercial…read moreproperties and vehicles. We also use only the best parts and materials. Whether you need window replacement or cracks filled, our quality workmanship and attention to detail are second to none.

We ordered here one part for our suv' s door. They promised to deliver it in 1 day. They hold their…read moreword. The part was on time. Friendly people there. :)

I had a great car buying experience, it was quick, easy, and I really feel like I got a great price…read moreon a great car. My salesperson, Jim, was very helpful in providing me with all kinds of information about the car before I decided to buy it and was able to answer any and every question I had.

Do not waste your time here. The internal politics and drama on 1st shift cause wide reaching…read moreissues along all shifts and departments. The HR department is all but useless and the management enjoys playing favorites.

This is the best TI Automotive plant they have! They are envisioning the future here! All their…read moreshop floors are clean and the TI colors and logos are shown. The plant office is in immaculate condition! They have recently remodeled and everything looks so wonderful.

My family and I have been going to this Napa store since I can remember. John is beyond helpful,…read moreeven if you have 500 questions. They remember faces, maybe not your name lol, but they know that they know you and normally have a good idea of what you might need. And of course the extra staff (kitty cats) are a hit! If you need parts or vehicle advise this is the place to go. All are very knowledgeable and kind.