Super super nice people that work there. Fast, easy, and knew what they were doing. Everyone was…read morevery friendly and helpful. Definitely recommend.

Subject: Formal Complaint Regarding Upselling, Boundary Violations, and Dismissive Customer Service…read more To Whom It May Concern, I am writing to file a formal complaint regarding repeated issues at your Take 5 location in Kingman, Arizona, as well as the dismissive response I received when I contacted customer service. About six months ago, my sister went to this location on my behalf to get a basic oil change for my car. She has complex trauma, and instead of receiving the simple oil change she came in for, she was pressured into additional services, including radiator-related work, totaling over $300. She came home distressed and explained that staff made her feel afraid that something serious would happen to my car if she did not approve the work. She had gone in for an oil change and left with a much larger bill because she was put into a state of fear and pressured into approving services she did not fully understand and did not have the full picture to authorize. That incident already upset me, but I gave the location more chances because it is close to my home and convenient. Since then, every time I have gone in, I have made it very clear that I only want an oil change and do not want to be offered or pressured into anything else. Despite that, employees continue to push additional services. Today, I went in again for an oil change. It was extremely hot outside, I had already been waiting, and when I pulled in, I clearly stated that I only wanted the oil change and did not want to be asked about anything else. Despite that clear boundary, Patrick still proceeded to come at me with additional items. At that point I became upset and asked what part of "no" was not being understood. His response was that he was "just doing his job." That is exactly the problem. If a customer clearly says, "I only want the oil change. Do not ask me about anything else," and the employee continues to push additional items anyway, then that is not customer service. That is harassment. Then, when I called customer service to report what happened, I was given the same excuse: "He is just doing his job." That response made it clear that I was not being listened to. What part of "I do not want anything else" is unclear? If the employee's "job" requires him to continue pushing services after a customer has clearly said no, then your policy is the problem. If that is not your policy, then the employee failed to respect a customer's boundary and customer service failed to take the complaint seriously. Either way, this is unacceptable. A customer saying no should end the sales attempt. A customer saying, "Do not ask me about anything else," should be respected. A customer should not be treated like the problem for refusing add-on services. And a customer service representative should not dismiss a complaint by repeating the exact excuse the employee used. I know what is going on with my car. I did not ask for a diagnostic sales pitch. I asked for an oil change. Instead of respecting that, Patrick continued pushing additional items and then acted like I was the problem for objecting. He also told me I did not ever have to come back there again. I will not. I will never return to Take 5 after this experience. There are many places in Kingman where I can get my oil changed, and I will return to the other shops I used before I started coming to Take 5 for convenience. I will also be sharing my experience publicly because I do not believe customers should be pressured, fear-based, dismissed, or treated like a problem for saying no. Your employees need to be trained that when a customer says, "I only want the oil change, do not ask me about anything else," that boundary must be respected. And your customer service team needs to be trained to actually listen instead of dismissing complaints with "he was just doing his job." If "doing the job" means ignoring a customer's no, then the job itself needs to be corrected. Sincerely, Alissa Roundy

The regional manager himself pressurized all my car tires. I'm traveling across the country all the…read moreway from California to Virginia and I came in because I was worried that my tires were going to be low and since I'm so heavily loaded with luggage. He was so great, he pressurized all my tires and checked the fluids in my car to make sure everything is ship-shape. The whole team was working very efficiently, pun intended like a well oiled machine. They were all very professional and friendly. They took care of my red Prius. They were better than best, they were better than and above the call of duty. And it wasn't even expensive in my opinion. My car and I were served directly by the regional manager, and he was just the best. Five star review. Would definitely recommend them. Would definitely go there again. I was here on July 23, 2026. The man who helped me, I'm sorry, I forgot his name, but he was a dark haired gentleman with dark tan skin, medium or short height, with a stoic expression. A great guy, I just can't praise him and his crew enough. They all did a really great job.

Horrible people just looking to rip off anyone. They think…read moreit wasn't noticed when they fist bumped each other thinking they were gonna make money off a single lady by making it sound like her car is falling apart. (It's not) what they suggested her to do was not done just an oil change but were wanting to charge almost $400 for unneeded services. Do not go there or send anyone there.

Pulled up here thinking we had an emergency and was definitely anxious to see what was going on…read more.. Hue was very professional, diligent and calm. Took a look at my car and made sure I was safe on the road! Really good quality of care and work brother! Continue to be Great!!

I was visiting for a few days from the Verde Valley and should've had the oil changed before I…read moreleft. Not normally what I would be doing on a mini-vacay, but the opportunity presented itself and it was close. Pulled in, greeted, given the price for an oil change and it was done within 10 minutes. I never even exited my truck! Mechanic was friendly and honest...thorough and efficient! I've ready other reviews and agree you won't be blindsided by work you didn't ask for!

I made an appointment, which I strongly suggest based on how busy they were, to have my brakes…read morechecked before an upcoming road trip. I was honestly a bit hesitant based on the reviews as well as a personal experience from a friend, but there aren't many options in Kingman for brake service so I rolled the dice. My car was seen promptly in reference to my appointment, it took a little more than thirty minutes but again, they were busy. While sitting in the waiting area I overheard them do their best to see customers without appointments, even patiently dealing with an exceptionally rude woman that made her appointment for the wrong day. I suspect she knew she scheduled the appointment for the next day but had been unable to get an appointment she wanted, she came in looking for a fight, that said they were very professional in dealing with her and as much as it irked me that she believed she could bully people in that way, they did make room for car to be serviced, it was the right move as a business, but unfair for the employees to have to deal with her. Rant over, back to the service that I received, after the inspection Tim told me that my brakes were fine, practically new as were the rotors, I had nothing to worry about. As a woman I'm used to mechanics attempting to take advantage of me, especially at larger chain businesses, I was very impressed with the honesty. Tim pointed out a few things that I should service like my tires, which they don't do, they weren't trying to sell me anything just keeping me informed. There was no charge for the inspection, because of the honest business approach I will definitely be returning when I do need to have my brakes replaced.

Jeff was an absolute life saver. We were in town for only the weekend and my turbo blew up. Jeff…read moreand the team went out of his way to get the turbo delivered day of so we can get home on Monday for work and stayed after close until we got there. Jeff deserves a raise, best experience ever.

My girlfriend Sahara had her car repaired quickly the same day. Great Auto Center. We would go back…read moreto get the repair at this location just wish they would offer discover card as a form of payment. Thank you

My VW had a problem or two. They diagnosed and repaired it quickly for the amount of work that was…read moreneeded. They dropped me off at my home & picked me up, even washed my car. I'm new to the area & had difficulty finding the right mechanic. At TNT they are friendly, professional and very understanding. I've found a mechanic I can trust, which is a challenge for women. I feel that the price that I paid was most definitely reasonable. TNT will be my mechanic as long as I live here. Excellent all around.

Excellent service. Professional, experienced, efficient and honest from start to finish. They…read morefixed my vehicle in 2-3 days what the dealership was unable to do in over 3 years. My vehicle had always been serviced by the dealership since purchased and I had been happy with them until about 2-3 years ago. After 3 years of total frustration with the dealership I finally took my 2007 Santa Fe to Holden's. So glad I did! Christian and the mechanics jumped in to trace the check engine codes dealing with the throttle assembly/sensor, identified the source there, and the long crank to start issue (fuel pump). They replaced the necessary parts and fixed all my issues. And they kept me apprised of their ongoing efforts and estimated costs along the way to solve the 3-year puzzle. They also worked hard to get it back to me before the 4th of July weekend. What a relief. BTW-I am almost 74 years old and Holden's never gave me the feeling they were trying to take advantage of an older lady. I found just the opposite. They wanted to know the entire history and they listened to me list the issues that had been occurring and made notes in my file. For about 3 days of labor tracing the elusive engine codes, parts and repair it cost me $930.87. Worth every single penny! And when it was ready they sent an Uber to pick me up on their dime. Impressive. When I paid my bill Christian and the mechanic (sorry I didn't get his name) were excited and proud to show me pictures and explain what they found and how it was repaired. Now I have my dependable transportation back and the confidence that it isn't going to fall apart on me like the dealership was attempting to make me believe. I believe we had 2 separate motivations at play; a dealership trying to scare/frustrate me to the point of buying a new car or Holden's honestly wanting to find the problem, repair it and return my dependable Santa Fe to me. I highly recommend Holden's Auto Service to anyone looking for honest, dependable and experienced auto mechanics and service. They actually care.

I truly don't understand all the amazing reviews, we literally chose Holden's based on all the…read moregreat reviews, unfortunately my aunt did not have a great experience. She made an appointment for 8:30am to have them to check a bumping noise and service her air conditioning. They did offer her use of the shuttle, but after more than an hour they ended up having to call her an Uber, which I do think is very nice, but quite honestly with what was done to her car that really shouldn't have been necessary. They determined what the noise was and changed the cabin air filter, this took until about 11:30 am. Now I'm not a mechanic, but I have changed a cabin air filter, takes no more than five minutes....tops. They charged her $43.51 for the filter, which is ridiculous, they also charged $49.75 for labor, I can chalk the labor up to all the other things they checked, but that price for the filter is an absolute rip off. My aunt said there was a rattling noise coming from the passenger side after she picked up her car, I said it may be something from the filter replacement, she's 73 years old and didn't realize that the filter was accessed through the glove box. I opened the glove box, mainly because I wanted to see this gold plated $43 dollar filter, first thing I see is that the damper is not attached to the inside compartment. I can't say that they broke it, but considering the plethora of pages they gave her with suggested repairs, you'd think they would have mentioned it...just sayin. I pulled the $43 filter, it's totally generic, made in China, no brand name listed on it at all, Motorcraft and STP average $25-$30, clearly they were just taking advantage of an older lady. My aunt has trouble standing as well as sitting in certain types of chairs, she asked several times about when her car would be ready, even after she had paid, she waited another 30 minutes, it was only after walking outside and seeing her car with the hood down and the keys in the ignition did she ask again for her car that they finally made an effort to bring it around for her. They determined the bumping noise to be the struts, she does also need tires, they wrote her up an estimate of $1099.97 for tires, installation, and all the other new tire crap. They also gave her an estimate for the struts and an alignment, the strut assembly and sway bar link with labor came to $1515.68, the alignment was $194.66. Thankfully she didn't have the time or the money to have those services completed today. After hearing about her experience and seeing all the estimates, I made her call Stockton Hill Tire, she now has an appointment with them next week to have struts, alignment, and tires for $1200. I understand that they may have been giving their estimate with "better" tires, but they gave her no options in their estimate, making her believe that was the best they could do. They may be nice and friendly, but it seems to me that its just the ole slight of hand, watch the right one so you don't see the left one in your wallet. Seniors beware.

Yelp Review: Stockton Hill Tires…read more Our Volvo was driving like a bucking bronco, so after getting a referral we scheduled an alignment at Stockton Hill Tires on January 6th. After the alignment, they told us the tires needed balancing as well, so we agreed to that. They took the car on three test drives and assured us each time that it was running "smooth" and everything "looked good." We were told maybe we had "bad" tires or possibly a problem with the transmission and sent on our way. Saying the Volvo was driving "smooth" couldn't have been further from the truth. The moment we got in the car, it was vibrating and bouncing just as badly as before. It genuinely felt like they wanted us out the door rather than taking the time to diagnose the real issue. When we got home, a simple Google search pointed to bad CV joints and control arms. We took the car to Tire Works in Bullhead City, and they confirmed exactly that. It's hard to believe Stockton Hill Tires didn't catch something so obvious. Tire Works replaced the parts, and now our Volvo drives perfectly. The staff at Stockton Hill Tires were friendly, but friendliness doesn't fix a car. Whether they didn't know what they were doing or just didn't want to deal with it, the result was the same. Based on our experience, I can't recommend them. Tire Works in Bullhead City, on the other hand, got the job done right.

Great service, fair prices. I've bought many tires from these guys and had a bubble appear on the…read moreinside of one of my truck tires. No questions asked, they replaced it with an upgraded tire. Free rotations and flat repairs.

We bought a car from salesman Erik and the experience was amazing. They were quick efficient and…read moretook very very good care of us in our purchase.

$156 to do a full synthetic oil/ filter change is ridiculous. Presented their discount "the works"…read morecoupon when booking the service. Service writer said to bring it with me when I came in. He never said it wouldn't be honored because I had asked for the full synthetic and never said it would be double the promotion price. Will never happen again, guaranteed.