They were busy but knew I had an off roading trip planned. They worked me in and did a great job…read moreadding a 3" lift to my 100 Land Cruiser. Did 8 days over landing in Death Valley and the suspension was flawless.

*ATTENTION*WARNING* Buyers beware!!…read moreI have been in the automotive industry from the factory level to building Sema show vehicles for nearly 30yrs. I have had work done here years ago, and Scott the owner was involved and the service was great to my "SEMA" jeep build. I have relocated back to the area, and I'm being told by the Mgr Steve that Scott is pretty hands off now, but he could take care of me. I had them quote me to install a brand new Carli lift on a brand new Ram 2500. Steve quoted me $2300 and I called the manufacturer of the lift, to verify the amount they were quoting me, and they specifically told me that they do them daily at their shop, and it's should be in the range of $1200-$1600 including the alignment, but no more than that. First red flag. I then asked them if they could put new tpms sensors in a brand new set of beadlocks and tires that the tires are already mounted to the rims, and I told him that I needed them to supply the sensors as well. He then quoted me $650, in which I had scheduled a different appointment for that. I also was a supervisor in the military and a department mgr at an automotive manufacturing facility. So I know to be very specific and detailed when I'm explaining services needed. I told him that they were beadlocks, and they needed to be dismounted and sensors installed and rebalanced. He even told me that they wouldn't program the sensors until we got the lift installed. I confirmed everything with him at that time. I took the rims and tires to the shop to drop them off right when they opened. I asked him if they would unload them from the truck, he paused and looked at me as if it was my job to unload them. And said, let me see IF I can find someone to do it. He comes out to the truck and said, well I guess I'm helping YOU unload them. So I unload 2 wheels and we rolled them into the shop. There were around 6-8 guys just standing around talking, since they were just opening, and they watched US roll the tires to the back of the shop. One of the techs whispered to him something, and then Steve came to me, and said "man I didn't know we were doing beadlocks". I said yes I told you that, and not only that, you helped me unload it and wheeled it into the shop! A blind man can see that they were beadlocks, not to mention how much heavier they are compared to regular rim and tire. He then said "let me go check something". So we walked back up to the front counter, and he said "man they'll kill me if I make them do this for $650". he then told me that it would be $1200 to do the job!! I said "no way!" So I went and rolled one of the wheels out to my truck and loaded it, and he followed me out with the other one and said "sorry man". Well "SORRY MAN" doesn't fix anything. I've called 3 other performance shops in the area and they quoted me $300 to do it, minus the cost of the sensors. Scott, if you're reading this, you should really get back in there man, I had a great experience with you and that Big brake kit you did to my Rubicon, but this guy has no integrity, no ethics, and is going to ruin your company name with practices like this, because I'm here to tell you that I've read the past reviews and there are quite a few of these situations on there, and it won't take long for the word to spread. There are a lot of us who have ties to the auto, jeep, and Offroad industry and this kind of publicity will spread fast. An educated shopper will be able to research and see how this guy is inflating the prices and robbing people! I hope this reaches all the people who were shopping around to buy and get parts installed, do a little research, and educate yourselves so guys like this can't take advantage of you and your hard earned money.

Make an appointment and prepare to leave the vehicle for a few days- or wait for Plaza to hire more…read moremechanics. I usually get my vehicle fixed here, but Plaza seems to have gotten busier. However, the amount of bays being used seems less... Still, I would use them for a quick change of my tires. I trust them to work on my 2010 van and get it running right again. Even if it takes a few days to make an appointment and a few days to fix it. However, they do fix it. It may end up costing more than expected, but they seem to now buy dealership parts. I am a fan. However, I want to get a Toyota and depend on them less.

N E V E R A G A I N…read more I've given this shop a few chances. Far too many opportunities for the way I've been treated. The latest is I called at 10:00 am on Saturday and asked if they could work in a simple rotation just sometime that day. Anytime that day. Told they could before 4:30 so I said I'd drop off before noon. I was then told has to be dropped off in next 30 minutes which I did. Arrived and told it might "carry over" until Monday. Umm no, it won't. Went to Tire Choice down the street and started on it in 10 mins. What changed in that 30 minutes when Plaza knew I was dropping off? More profitable tire sale? Laziness? Whatever, not the way to develop business relationships. NEVER AGAIN. Tire Choice is so nice Open to discussing what? There isn't anything to discuss. Done with you

Great customer service! Got my car fixed while I waited, and did a fantastic job. I highly…read morerecommend Child's Tire with two thumbs up! ​

I needed to get a tire replaced and after seeing the reviews I decided to give Childs Tire a try…read more They were friendly, professional, honest and FAST! I appreciated the excellent service, have already recommended them to a few friends and I will be back when I decide to get my next set of 4 tires.

I had a nail in my tire, and I was able to get into the St. Peters store. This was no plug and…read moreplay......they found the leak, took the tire off the rim, filled the hole with a rubber compound and then vulcanized from the inside of the tire. Remounted and rebalanced. I was impressed! They pulled my car out front, handed me the key, and said; you are good to go sir. I paused, and responded with "but I haven't paid yet". He responded "No sir, this is free of charge, please come back again" I was blown away. One of the Founders three pillars; Delighting customers: The company prioritizes exceptional service, which is evident in their practices, such as offering complimentary tire repairs and rotations. I will be back again.

Had to go here when we had a blown tire. Made a reservation online with ease! The next morning…read morecalled to order tired and the customer service over the phone with Ben was amazing! Upon arrival Ben was even more helpful and so was Saturn! Tires are never cheap but the cost was fair! I would surely recommend especially with the location being right off the highway and there are a few shopping stores nearby to pass time during the wait

Capable and friendly staff. In and out in a reasonable time frame. Glad to have them nearby.read more

Good price, great tires, great service! I've bought tires here for the last 10 years and have never…read morehad a bad expierence.

I took my wife's Jeep in to diagnose a check engine light. I did not have an appointment but just…read moreleft the car there for them to work it in and they called back with a diagnosis before noon. I asked them to check a couple other items on the vehicle And was surprised and extremely satisfied with the cost of repairs. Would highly recommend

Their services excellent and fast and reliable. I would love…read moreto use their service more often and also I would like to recommend it to my friends and family.

scheduled online for my vehicle to be worked on, i get there after getting 7 messages reminding me…read moreto be there for my appointment and the person there says they are closed and that the call center doesn't listen to them. this is beyond BS

NEVER GO TO AUTOTIRE!!!!!!! AUTOTIRE failed my safety…read moreinspection with a $400 estimate regarding front end work that needed to be done for it to pass (all lies). I told them No and took my truck to Ofallon garage for the same inspection and It passed with no problems. O'Fallon Garage explained to me that there is no way they believed this truck needed repairs as the front end is as tight as it could be... DO NOT GIVE A PENNY TO AUTOTIRE!!!!!!!! They are charging people for work that does not need to be done and stealing your $$$$$!!!!!!

I think that lens auto is the most honest repair shop I have ever been to. I am a very easy…read morecustomer to take advantage of because I do not know the very first thing about automobiles. On top of that - I can be very annoying with my anxiety, because as many know, car repairs cause immense financial stress, especially for a young adult like myself just coming into financial health. They will NEVER do a repair that doesn't need to me done, or upsell you without consent. This should be baseline, but I've experienced this so many other places, especially in Kirksville. The price of replacing my radiator had me feeling physically sick for days because I had no idea if it would total my car or not. They worked around the budget that I had said to find the most workable price for me, and then when my transmission shot in my car 2 weeks later, they found a way to connect a minor transmission repair to my radiator and gave it to me for free. Saving me, what could have been, 100-1k at other stores. Their customer service is off the charts, very knowledgeable and professional. I will continue to bring my car here for the coming years.

I have found Lens automotive to be very honest and helpful with the care of my families cars. Since…read morebeing recommended to them 8 years ago I go to no other even for tires I stopped using Costco. They are great.

I am not sure how the current rating is so low. I recently punctured my tire (i have no idea how, a…read morenail on the road maybe?) and the situation was quite dire. i made an appointment with plaza tire that night (thank the lord i was able to schedule something the next day), and they actually called me early in the morning to say that if i brought my car in early they could see me ahead of schedule the work was done fairly quickly and the cost was super reasonable. Justin is great at customer service. i will definitely come back here for my tire needs

I took my car to another local repair shop I always went to and trusted, they were bought out…read morerecently. They quoted all kinds of things to fix, some I believed, some were outright lies! One lie was that the battery needed to be replaced and they would happily do that for $425, yeah, I bet you would! The problem was THEY had just replaced the battery 14 months earlier (much cheaper then) when the shop was under different ownership and it had a 4 or 5-year warranty! Immediately I was suspicious. They also said I needed a brake job, alignment, motor mounts, and a new power steering pump. The power steering pump was quoted at over $2000 total, the labor alone was quoted at about $1500! How many hours or days does this one job take to justify $1500? I am no expert, but it would seem they probably get around $150 per hour, but certainly not more than $175, so $1500 would mean 8- 10 hours! I looked up how long the job takes online for my car and found it can take about 3.5 hours, and an experienced mechanic can do it in just over an hour or two so not sure what that place is doing. After doing my own research I knew I had to go somewhere else. I knew the brakes and the power steering needed to be addressed so I called Plaza. I spoke to Justin who was extremely helpful and professional and made an appointment for the next day and dropped the car the evening before. I asked them to do the brakes and alignment after getting a quote. I also requested that, if at all possible, to have my car finished by 3 pm, they called at 2 pm and it was ready! They did the brakes and alignment for quite a bit less than the other shop quoted, checked my battery which it turns out is fine, and gave me a quote to fix the power steering that was a FULL $800 cheaper (parts and labor) than the other shop quoted and that is without the coupon online. I will be calling Plaza in a few months to do the power steering pump. I think I have found my new car repair shop!