1 Star I've taken…read moretwo trucks here and both visits were extremely disappointing. The first time--a simple oil change and tire rotation--took 3-4 hours. The second visit for an oil change and new rear tires was no better. No updates unless I called. After three hours I'd be told "one more hour," but when I arrived an hour later the vehicle still wasn't done. I dealt with Randy Marquez, who repeatedly gave inaccurate estimates and never followed up with a call. I've wasted over seven hours total, and their timing has been off by at least three hours both times. Both visits were quiet in the shop, yet I saw children running around behind the counter and being held by employees while they were "helping" me--unprofessional and distracting. Poor communication, inaccurate scheduling, and a lack of professionalism--I won't be back and can't recommend this location.

Great service , friendly, so quick! We had car trouble on our trip and they got us right in. Would…read moredefinitely do business here again. Thank you so much !

I have used Ken's a couple of times and they have been honest and professional. They do amazing…read morework and I could have not asked for any better service. I highly recommend them!

Out of the way. If you have gps you will have a hard time finding it. Ron, the owner, is very…read morefriendly as our his dogs. Had my old Jeep Liberty in for a ball joint and strut repair, coolant flush and new plugs. Very happy with work. Now will go to Ron for both cars!

If I could give Pugh Truck and Auto 6 stars I would. I was on a road trip when my van started to…read moresmell strongly of transmission fluid and smoking. I called every mechanic from junction to Glenwood and nobody could take a look at it for weeks. Ron, however said to stop on by, and that he'd make time to look at it that day. I got bad news: my van inevitably needed extensive work. I hadn't found a mechanic I could trust with my special van- few people new what to do with a dual clutch transmission. But Ron did. Ron was with us every step of the way, through curve balls and setbacks. He was honest, communicative and straightforward to work with. His rates were a fair price. In the end, he fixed a van we worried we might have to scrap. I cannot thank him enough for everything he's done to help us.

I get my car oil serviced here plenty of times. Went three different times to get my oil topped…read moreoff. First two times they stated its to early in my oil change to get some even though i knew it was low due to oil light and oil level on dip stick. I went today to get topped off and they state they cant put any oil in even though once again i was low. Its funny because i NEVER have this problem with grease monkey in glenwood springs colorado. They always topped me off no problems! Dont go to this grease monkey in rifle the employees have no sense in customer service and only seem to want to do the bare minimum. Go to walmart down the road at least they wont make excuses instead if what the customer wishes. Thumbs down!!

We are from California and not used to snow or icy roads; Brian, Christian and Robert at this…read morelocation help us with our car; they have us a good price and got us on the road again. Thanks guys!

Roger and his crew are the greatest. There's no car issue they have not been able to solve for me…read more Prices are incredibly reasonable. Don't hesitate to use them for all your auto needs. Highly recommend!!!!!!

First time going there. I walked in and was welcomed by Misael who was very helpful in assisting me…read morewith my options for an inspection and oil change. He also was very patient as I wasn't sure which oil I should use for my '05 F150 with 208,000 miles on it. So he retrieved Roger and we went over High Mileage with additives vs synthetic and standard. Roger also assisted with inspecting my tires when I pulled it up because I had concerns about them. He gave solid intelligent advice and I'm not concerned any longer. The work took about an hour on a Saturday in late July around 11am which is very timely. They determined a few minor issues to keep an eye on and made suggestions for the future without pressure. Anyway thanks guys and I'll be back as well as let others know that y'all are a great choice in the valley. Also the Panaderia San Miguel is across the street and has amazing food.

I list only one star because there is nothing lower. My…read moredaughter travels around the country in her school bus turned RV. She was near Meeker, CO when her bus started overheating. Suspecting possible water pump failure she called Northwest Auto for a repair. She took it slow and made it to their location the night before. Approximately 8:15 AM her bus was taken in to be diagnosed. She was told the upper coolant line had a hole in it and needs to be replaced. She told them to do that as well as an oil change. They completed and gave the bill at 10:39 AM a matter of 2 hrs and 24 min. She has a modest income so I paid for it with my CC. She got 1.5 hrs down the road and it over heated again. She sent me the bill and labor charge is $600.00 for that time! SERIOUSLY!!!! I called them and was told that because they "squeezed" her in that was the labor rate!!! They doubled the labor rate because they helped her out ????? Does that make sense to anyone except Northwest Auto in Meeker, Colorado?? Sincerely Stefan Brytowski

Traveled to visit Colorado and needed an oil change and a quick look over on my vehicle before I…read moreheaded back home. I received excellent service and was comfortable knowing my vehicle was safe to head home.

Hi I am Matt and I had the most amazing wonderful experience at Glenwood store! I needed an oil…read morechange and check engine light on and had a flat spare tire and a low right front tire were my problem! First I walked in an got a super magnetic welcoming that pulled me in right from the start that I just worked into a business that made me feel that they were ready to hear my problems and full fill my desire of what my car need! So I got lucky and got manager Brandon. He could see what I needed with out even saying a words! His management skills was pure magic on my problem and a master at finding and giving me the perfect solution and product for what I needed and could afford! At the end of my time with this Magical environment that the Glenwood Big O family of friends enjoy to share with this community make me know one thing! They care about us from the moment you walk in and that helped me feeling I was apart of their family values! BEST TEAM OF CARING SOUL THAT WILL LOVE YOUR CAR! Just a tip from me to all! Tip whom ever is going to work on your car right when they take your keys! Make sure to tip the one touching your car! I usually don't go any higher than a $20! But I promise you! That soul that gets that tip will do wonders for your experience! Have a loving time at Big O like I did! Thanks You mechanic for your compassion for your guest!

Super helpful team! Brandon and the rest of the staff always have my back -- even with the simple…read morethings. They consistently go above and beyond, even doing things they don't typically offer just to make sure I'm taken care of. Their willingness to help and genuine customer service really sets them apart. Highly recommend! -Diego B

Best Oil Change Service around. I have used them for at least 10 years on multip[le cars and never…read morehad any issues with my oil change. They are friendly, quick and do a good job. I appreciate the free car wash after my oil change as well. My car always comes out looking much better.

I'm so pleased with this shop. They did great work changing my headlights a week ago, and price was…read morevery fair. I went back today bc a check engine light came on - they took it back right away, found a small oil leak, fixed it, added more oil and charged me nothing bc I am an oil change customer. thank you so much!

The prices seem steep... Like $54 just to read our engine codes. But we were in a pinch since our…read morecheck engine light and esc off light had come on as we were driving back to Kansas City on i70. We got in and out in around an hour, which we were very happy with, considering it was a Saturday and most places were closed. Will was the mechanic who did our service, he was extremely fast and knowledgeable! Ask for him if you want someone who definitely knows his stuff!!

They don't give a damn about your time. Went in for an oil change as a Rent-a-car customer. Let…read morethem know I am already in a bind as the rental car company should've dealt with this. They assured me I was first in line and that it would only be about 20 minutes. As the only customer there, I believed them. Welp 40 minutes in, I asked for an ETA. Front desk employee, Mike, said "should be done any minute now" and one of the 4 employees standing around doing nothing went to check on it. They came back and let me know they just lifted it up and it should be 20 minutes... safe to say they completely forgot about me. Save yourself the headache and avoid this place.

Reese was very helpful and empathetic towards my circumstances. I needed to return an unused…read morebottle of Turtle Wax black car wax spray. I had worked with Autozone customer service online, because I didn't have the receipt. They were able to send the transaction ID, store ID, and transaction date to me. In turn, Reese was able to manually key in the transaction details. She was friendly, caring and helpful. It was an easy return.

Steven was so awesome and helpful and fast and found exactly what I needed for my car and he was so…read morekind and so sweet and I'm so grateful that people like him are in this world!