Everyone was professional. They answered all of my questions and provided all the help I needed.read more

LETHAL NEGLIGENCE AND TOTAL GHOSTING BY MANAGEMENT I am…read morewriting this to warn anyone considering servicing their vehicle at Toyota of Rochester. We experienced two life-threatening incidents due to extreme mechanical negligence, and management is now completely ghosting us. 1. First Incident: After a routine oil change, the car started smoking on the highway. Technicians failed to tighten components correctly, causing a massive oil leak. They admitted fault and gave us a service credit. 2. Second Incident: We used that credit to buy new tires here. After pickup, the car felt dangerously unstable. We took it to another Toyota service center in Dover for an independent inspection. The result was horrifying: ALL 24 WHEEL LUG NUTS WERE LEFT LOOSE. My husband could have lost a wheel on the highway. We have an open case with Toyota Corporate, but the Rochester management has refused to return our calls for over two weeks. I have attached the official report from the Dover service center proving that all 24 bolts were loose. This level of safety violation is criminal. STAY AWAY!

our 25yr old truck died suddenly and we didn't know what to do until we heard about Lambert's. The…read moreperson who answered the phone was very friendly, helpful and clear with instructions. the driver showed up at the agreed time, was very pleasant and efficiently loaded our truck, and paid agreed upon cash on the spot. We were very happy with their service and highly recommend them!

I went in with low grade cat converters or so i thought, a few batterys and a stack off alloy…read morewheels...i danced outta there with $1,135 !!!!! i woulda took $300 and been happy, I also made an appointment for my truck, they came to Exeter and paid cash in hand, He paid $200 more than the other guys i value their trust and honesty when i needed money

Normally we go to the Napa in Sanbornville, but stopped here on our way through town to get a…read morecouple bulbs. Not friendly and had pro-Trump/anti-Kamala stickers and signs all over the register. One of which compared the female presidential candidate to a parasite (tick, leech, etc.). Message received that 50% of the population is not welcome here so we will take our business elsewhere.

I have been working on Construction Equipment, heavy trucks and Vehicles for almost 50 years . From…read morethe owner and all the employees they give 110% all the time ! They go above and beyond to make sure i have the correct parts the first time . I deal with a lot of places to purchase parts and Farmington NAPA is without question the best. Dan from Thomas Dude Construction

Always GREAT service. I Feel they are very zealous while my truck is under warranty to make sure…read moreeverything is done 100% correct. Excellent prices on regular service. VERY courteous. Great communications. Fast service.

I bought my daughter her first car here in 2010. They helped me get her financed so that she could…read moreestablish credit. Since then they have consistently gone above and beyond to help. For example today my daughter lost a part from her undercarriage. Candy in service was more than helpful in helping us determine if the car was ok to drive to be fixed. Candy got back to me immediately and was very helpful and kind. We will be getting her new car there soon because they truly care.

If I could give a -5 I would! Paul the owner ordered the wrong part, installed it against…read moremanufactures recommendation which was in bold print in the installation instructions and damaged our truck!!! Wow this place is a joke!!! We brought our 2024 F 350 to have air bags installed. My husband told them we have a fifth wheel camper and a truck bed camper that we haul. Paul said no problem and ordered the airbags. We paid over $1,100.00 just for the parts. Half way through the installation the mechanic called and said the airbags won't fit with the fifth wheel so they took it out!!!! They then said he had to cut the bed liner to make them fit!! He also said they do not put it back in so we would need to find someone who would. Paul told us it just needed an adapter to make the airbags work with the fifth wheel hitch. We then paid another $600 to him for the labor and took the truck to have the fifth wheel hitch reattached to the truck. When we got there the man was dumbfounded!!! "WHAT DID THEY DO?? First of all these airbags will never work with a fifth wheel hitch and they are an over kill for this truck!! Second they attached them to the leaf spring and this installation paper states not to use them with leaf springs!!" Thankfully he was able to remove the installed air bags, replace them with the correct ones and reinstall to 5th wheel hitch at a cost of $800! We called Paul who told my husband they don't give refunds but bring the parts back and he would give him credit for the parts. My husband made arrangements to use that credit for something else. When he went to schedule work and use the credit they denied everything, handed him the parts back and said we don't accept parts back! There is nothing we can do for you!! I would not trust bringing my bicycle to them... They do not know what they are doing and are severely over priced!!

This review is based off of the only time I visited this store, which was earlier this evening…read more One of my wiper blades had flown off while I was driving, so I stopped here for a replacement. The guy behind the counter was calm and friendly. He helped me find the right blade and even offered to help me if I couldn't figure out how to put them on. After struggling in the parking lot to put the blade on, I went back in the store. He offered to come out and show me how to put them on. It felt like he went above and beyond.

The sign out front says $600 and up for complete cars. I drove a complete vehicle there and they…read moresaid they could give me $525. When I mentioned the sign out front she said that $600 is only if the car had aluminum wheels and I had steel wheels. False advertising! With the sign saying $600 and up for COMPLETE cars then that's what it should mean. They should change the sign to $600 and up for complete cars with aluminum wheels!

I had Lambert's pick up a 99 Ford Explorer vehicle started and when it was rusted out, my sister…read moreowned it from day one had the original cats on it. They told me 425. They got here and gave my brother 200 said it had aftermarket cats. That's a scam. These people pull with everybody, they should not do that they're not honest but they told me 225 if it had aftermarket cats but they just gave my brother 200 Scott is the manager that who makes all the calls. I haven't had a chance to stop by Lambert's and talk to Scott and try to get my 225 that he owes me. We'll see how that goes. I would not deal with lamberts I'm sure they lie to lots people every day to make a few extra hundred dollars. I just read a few other reviews and they pull the same stuff aftermarket cats. It's sad you can't trust anybody these days.