Daniel really helped me out, not only by checking to see which lights were out in my car and…read moregetting the correct replacements, but also putting them in for me. It may not sound like much, but it seriously would have taken me awhile to figure out how to do it myself! I am truly grateful! Thank you, Daniel!

Usually we really like this place, but today my husband went in to find a couple of parts and the…read moreguy at the counter with long red hair and beard was extremely rude. He was argumentative and condescending for no reason. If you're having a bad day dude it's really bad for business to take it out on your customers. I don't think anyone would appreciate that in an employee.

I stopped in when my afternoon bike ride unexpectedly threw a curve ball. My handlebars had become…read moreloose to the point where they were not usable and I was 3/4 mile from home. We walked down to the Napa store which was the closest open retailer that we thought could be of assistance. We explained the situation and they told us they couldn't help as they do not loan out tools. I suppose I just expected a more neighborly reaction, the kind of reaction I got down the street at Apple Market. When I do need to purchase a part or a tool I'll be sure to trouble AutoZone.

The counter person was slow & refused to LISTEN to what I asked for. The idiot they hired told me…read moreAFTER I ordered a part that "It grew legs". STAY away ,they are arrogant corporate fools-I get the best service and prices from CARQUEST, they understand and provide customer service.

SOLD VEHICLE EXPERIENCE I'm writing a quick review of my…read moreexperience strictly selling my vehicle to the Saint Helens Auto Center, specifically the Ford portion of the dealer. I DID NOT buy a car from them. I used TrueCar to sell my vehicle. TrueCar is pretty awesome from my experience btw. Anyway, the dealer contacted me quickly after I sent my vehicle info to TrueCar as they were a verified TrueCar dealership. Once I let them know I was a TrueCar seller, they gave me the guarantee TrueCar price. I was given this price online and they didn't try to haggle me down. Which was paramount to me for my ideal experience. I briefly met the used car manager, Frank, when I went in to give them the car and was primarily helped by Jennifer in sales. They we're both accommodating, friendly, and professional! They did NOT "BS" me in any aspect at any point! Even with Frank being busy dealing with live online auctions, they clearly communicated to me Frank needed a little time to finish up his online auctions and then they'd draw up all paperwork and have it ready at the time we agreed on. AND THEY DID! Clear communication AND sticking to their word! Thank goodness! I went home for about an hour so he could finish his auctions, and then Jennifer came to my house, with all necessary paperwork and let me sign in the comfort of my home. After all papers were signed, she drove my (now their) car back to the dealership. My wife and I barely had to lift a finger. Just an easy process from start to finish. As far as my selling experience goes, I couldn't recommend this dealer more! See Jennifer in sales! She's so pleasant and amazing to work with. When it comes time to get another car, I'll definitely see if their selling side matches their purchasing side! Thank you Frank and Jennifer!

When u first enter everything is good they throw good deals to you, then they have you sign papers…read morewill a low price but charge u more , paper I signed had lower price then once I check with the bank price was significantly higher, I was assured vehicle will pass deq, I had gone 5 time and had failed, sales is terrible, service not bad but not good, store manager and sales guy dan prieced have done a terrible job, Don't trust this dealership, buying a car from here has been nothing more than terrible service.

I never give one star reviews. However, this place is full of shit. We were told a TCM was 149.99…read morebefore the core 50 is taken off and told with a military discount we would be paying 85 dollars for the module. Also told it comes pre programmed. Well, we come here and find out it's actually 201.99 and NOT programmed. And they refused to honor the price even though we were lied to twice. Their excuse was "oh everyone left at once from the company and those people didn't even work here and did things however they want". Will never return here and I hope owner sees this and makes it right.

Sorry to see them go under…read more Competing against eBay's and Amazon's made in China garbage is killing all kinds of brick and mortar stores... and even some customers. According to "The H.A.M.B.," much of the steering and suspension parts that come out of China need to be banned... I think "Down Under," they have. But overall my experiences in buying aftermarket or OE parts has been a "buyer beware" proposition unless the part is made in the USA or isn't essential in the vehicle's safety and operation. What I liked about Car Quest/Advance was their guys could find solutions for the most oddball of applications... I have a 44 year old "Captive Import" 4x4.... its not stock, but try and find OE electrical, HVAC, and suspension parts for it... As such with a GM harness, Car Quest/Advance found right off the shelf, a simple GM 1 wire alternator. NAPA had no clue what I was talking about, and O'Reilly's was just as dumbfounded.... 'it's not in the computer." Sure, it required modifying the OE bracket, but it works perfectly. Another street rodding friend has a '41 Chevy.... try and find the little odds and ends, let alone some big ones for a Chevy small block that don't quite fit... and they found solutions. You cannot find that kind of face to face customer service on eBay or Amazon. Therefore we need to support our local brick and mortar auto parts stores.

Absolutely great place. Good customer service these guys always know how to help to a lot of them…read morewere mechanics in that post so they can guide you in the right direction. Thank you guys so much for your great Store. We look forward to coming back soon.

Traveling through to WA coast, found we needed an item for the RV. Stopped at lumber/hardware…read moresupply, then Tru Value hardware......No luck. Was going to give up but saw the NAPA Auto Parts. Walked in, staff was fun, friendly, & helpful. Had exactly what I needed. also picked up some DEF for truck. I highly recommend this place

On or about 05-12-2026, my mother purchased the trailer from your dealership. The transaction…read moreinvolved numerous issues that constitute unfair and deceptive practices, particularly given her age and limited understanding of the complex add-ons and fees presented at signing. Material Non-Conformities and Defects in the Trailer: Awning not installed Rooftop tent installed on the wrong side, covering and obstructing the solar panels Ceramic coating most likely not applied as represented Electrical components showing sun damage Propane tank is rusty Roof rack is rusty Ladder and attached ladder roof hardware not installed Unnecessary, Undisclosed, and Misunderstood Fees and Add-Ons: $2,290 for a two-year protection plan she did not request and which is redundant with the insurance policy already provided. $1,599 for paint protection that was not applied, not requested, and not understood. Battery service plan she did not understand or request. Bluetooth brake control she does not understand or need. PDI (Pre-Delivery Inspection) for a travel trailer that her vehicle does not require. Hundreds of dollars in filing fees and taxes, and failure to offer her the option to tag and register the trailer herself. My mother did not fully understand many of these charges at the time of signing, and they were not adequately explained. Several appear to be unauthorized upsells or redundant products. These practices, combined with the physical defects and the earlier incident where she waited over six hours for promised vehicle service (forcing her to walk in the rain), demonstrate a clear pattern of taking advantage of an elderly customer.

There is nothing fun about our experience with this service department, worst experience I've ever…read morehad dealing with a repair, should have been and easy awning replacement and after two separate time we took our motorhome into them both times they had it for over two weeks (which we live in it so while in there shop had to find other living situations). We now have an awning that is still not functional and needs more work. This was paid by insurance upfront and they tried to charge us additional money. They are not honest, they do very poor work and have multiple different explanations on what is wrong. I would never recommend there company to anyone I know. We will finish the job paying out of pocket elsewhere due to how bad they have treated us.

I can't say enough good things about Cody and Jade! I had a warranty issue with my Honda Talon, and…read moreafter spending an entire month going back and forth with the warranty company, it was incredibly frustrating. From day one, Cody had been there every step of the way. They kept me informed throughout the entire process, answered every question, and always had a positive, can-do attitude. Instead of making me feel like just another customer, they genuinely cared and worked hard to help get everything resolved. Outstanding customer service like this is hard to find. If you're looking for a team that truly stands behind their customers and goes above and beyond, I highly recommend them. Thank you both for making a stressful situation so much easier!

Jill is the epitome of what a great salesperson should be. She has an incredible passion for…read moremotorsports and an impressive depth of knowledge. No matter what machine you're considering, she has the answers and genuinely wants to help you find the right fit--not just make a sale. We were especially impressed when she asked which models we wanted to see and had every one of them lined up and waiting for us before we even pulled into the parking lot. Talk about service! She clearly respects her customers' time. She listened to what we needed, kept the process efficient, and helped guide us to the perfect UTV without any pressure. Her professionalism, business savvy, and customer service are second to none. If you're in the market for a new machine, ask for Jill--you'll be glad you did!

I thought it was time to throw my hat in the ring here on behalf of St Helens Ford. From Robert in…read moresales to Monte in service, I have had nothing but great service. My F350 is the 2nd vehicle I've purchased from them, both being an easy process. No, I don't work there and I don't hang out with the owner. I'm a local customer who trades with local businesses. I recommend SHF to anyone looking to buy a new or used car or truck.

let me start with the fact that I want to like these guys, and have given them plenty of chances to…read morewow me with their service. It has been hit or miss, mostly miss. The latest adventure involved me getting new tires for my 2500. I called and got a price for a the same tires that came with the truck, as they have been great tires. They gave me a price for tires and a alignment. I told them that was good, and i would like to get a appointment. The gentlemen on the phone said he would have the service manager call me and set one up. I got a text from them about a hour later. Wrong name to begin with. But after I made sure they were not talking to the wrong guy, we set one up for 9am on Friday. I show up at the set time, and they do no have me in the computer. And to top it off, they do not have the tires ordered. The guy setting at the desk tells me he does not know why they set up a appointment without ordering tires. I pull up the text, and show it to him. Lo and behold, the text is from him. He even tells me that that is him. Then he tries to pull up the tires I wanted, and they can not even get them, as they are not available. It does not even show a price, so not sure how they gave me a quote to begin with. He then pulls up something similar. I tell them they are ok. and they set up a new appointment the following Friday. I show up to the appointment with a coupon from Mopar for buy 3 tires and get the 4th for $1. They have sent me the same coupon for 3 months straight. It even has the dealerships logo on the front. I hand it to the guy behind the desk (its a different guy from the week before.) and he can not find it in the website. He even calls Mopar. They tell him the program does not start until the next month. ??? A coupon from Mopar, with a expiration date, and Mopar can not find it. LOL Now, the one good thing they did was fight to honor the coupon, and they did. I will give them that. Now the issues. The did a recall on the emissions. I have told them every time I am in there, "no, I do not want it". They did it anyways. I also did not get a alignment. That was part of the original quote. I had also asked them to wash the back side of the wheels while they had them off. They did not do that. No big deal. They told me it would be a few hours. So we waited around town to be ready to pick it up. They did not get done until the end of the day. No big deal. But communication would be nice. The tires that I received, are not the model that they quoted me. They are off road tires. I did not want off road tires. I do not take my truck off road. Like I said, I try to give local businesses credit. I want to use them and highlight them. but these guys have been not so great. I understand why they have changed management a few times. In fact, I was going to buy a truck there, but the sales guy was a scum bag and I never went back. I wrote a check for a new truck elsewhere.

The flat tire repair was performed today highly efficiently, with great care. Coincidently my…read morevehicle was parked in the bay right next to the showroom so I was able to watch as the pug/patch was performed. Every step was consistent with what the best of the best recommend. Nicely, I was immediately waited on, and the price was extremely fair. I will return to St. Helens Les Schwab the next time I need tire work and/or tire replacement. Kudos specifically to one of their employees (named Caymen) who not only fully answered all my questions when I called yesterday just before closure, but coincidentally was the person who performed the work excellently when I drove in this morning. My vehicle had air suspension so there were extra steps needing to be done to insure it was done exactly as it should have been. Again A+.

I was being lazy and didn't want to drive to Costco for a new set of tires. It cost me over 400…read moredollars for my front two tires. Also just found out that they did not even align the front wheels with the purchase. Don't be fooled by their advertising. They are overpriced and inconsistent.