FRONT WHEEL DRIVE went in to have a tire replaced on the…read morefront wheel and ended up with the new tire on the rear of my car, I was repeatedly told by the manager that it was to provide more traction to my car, which by the way is FRONT WHEEL DRIVE, I was not happy about this and asked for it to be put on the front, at which point he assertively told me he was the EXPERT, of what I'm not sure of. Basic high school physics and a cursory glance at and automotive web page will explain traction on a FRONT WHEEL DRIVE car actually is generated by The FRONT WHEELS. God only knows how many people this business and companies like this continually practice deceptive work on unsuspecting customers. At 60 years old and having over 100 cars in my lifetime I've never heard such BS, so beware of what they say.

I had my check pressure light came on. I was told I picked up a nail! They added air and I made an…read moreappointment to get the tire patched. I arrived today and they took me in immediately. I was ready to go with in 20 minutes!! I the manager at the desk handed me my keys, said "You are all set" I asked how much I owed and he said nothing. You are all set! . Such a nice blessing and such a nice man. I wish I had caught his name. I've been here before, including tire purchase. They are ALWAYS courteous and helpful. If I could give a higher star rating I would.

I have to be brutally honest when I say DO NOT GO TO ANY OTHER KIA DEALERSHIP IF IT ISN'T SUNSET…read moreKIA! Sunset Kia has more than everything you need. My husband and I made the unfortunate mistake of going to a Kia dealership in Port Charlotte where they just spoke to us in an unprofessional manner when we gave our first offer for a deal on a Sportage we wanted, and we decided to just go back home to Sunset Kia. We were assisted by Heath at Sunset, who happened to be friendly, professional, respectful, and very reasonable when we provided counteroffers. I am now the owner of an awesome Kia Sportage Hybrid thanks to Sunset Kia. I'm so glad I had the best possible experience purchasing my first brand new car!

I bought my Kia Soul new three years ago at this dealership and it was a very pleasant experience…read more I love my car! Recently, I brought it in for service through an appointment I made online (recommended!) and although the dealership is under construction and the service department is temporarily housed in a cramped construction trailer, the same friendly, efficient people took great care of me. Lori in customer service and Megan, my service concierge were wonderfully caring and helpful. I highly recommend this dealership!

Heather is a rock star. She treated me so well and knows what to do! They did a fabulous job as…read morealways! 10/10 would recommend a visit if you need an oil change.

I took a friends car over to get 2 front tires on it before she went on her trip…read more Everything was fine until the sales manager told me that the rear brakes were very low and should be replaced before she went on her trip and that being that low that they would overheat, so I told him that I would like to see the brakes before I gave him the ok. so I go back to the car to look at the brakes and they never removed the rear tires to look at the brakes. CAN YOU SAY UP CHARGE THE CUSTOMER buy what you need not what they want to sell you

First time !! They were very nice did a great job !! Definitely will do more business with them in…read morethe future!!

I would leave half a star if I could. Save your money and frustration with these guys and beware of…read moregrumpy Jeff! Ken is polite but Jeff has some serious attitude issues. I went to them to get a radiator and t-stat swapped out along with replace the battery, and I had an issue with the steering. I payed for the diagnostic. Originally they gave me an outrageous quote, I think they tried to price me out the roof just to make me walk. That estimate was close to 7k so I told them I couldn't afford It. I also asked Jeff if they had ever done a rack and pinion before and he said yes once for his son's vehicle. This made me start to lose confidence because that can be dangerous for me if not done correctly. He said he would get back with a price for that but never did. Then they called me a couple months later with an attitude about why I haven't decided to move forward or not with work because the vehicle had been there. I told them I travel for work so I would be willing to pay a storage fee and get the work done in segments. They said "that would be ok", but they still didn't give me a price for the rack and pinion. I was waiting for a price to change rack and pinion like I was promised, instead I get another voicemail of Jeffs attitude saying he's waiting on me to move forward or not. I returned the call and told him that I was waiting to hear back with a price for rack and pinion, apparently he was helping his son for Christmas or whatever excuse he gave me. Even after all that, I said ok we can start with the battery replacement and even though I provided the battery, they still charged me over $300 for labor. It can't take more than 30 min to swap out my cars battery I've done it before without the tools they have. After dealing with the attitude from Jeff and paying that crazy amount for the battery, I went and got a 2nd opinion, the 2nd opinion was way more reasonable and they even gave me an option to get the parts myself and only pay for labor unlike JSN. After I got the 2nd opinion I decided to decline JSNs ridiculous estimate and I still offered to pay for storage since I'm always traveling. I was told by Ken "its fine, I'll let Jeff know" and "it wouldn't be much". Apparently Ken never spoke to Jeff, or Jeff's memory is horrible. I say that because about a month later I get another nasty voicemail from Jeff threatening to tow my vehicle. I returned the phone call and Jeff is obviously frustrated and he said nothing about rack and pinion price and even though I gave him proof of the person I spoke to and the time and Date, he resorted to just saying "I'm tired of looking at the thing" in reference to my vehicle. They dropped the ball multiple times and then treated a paying customer like a nagging child while failing to communicate. After this experience I'm not surprised of the 3 star rating. Ken was great but Jeff needs to cool down or retire if he's not going to learn how to treat people who need his company's services, If this how he treats paying customers, then God bless His Son!

I would not recommend going to this dealership. I took my car there for a problem with the AC. They…read morestated my car needed a major repair on the AC unit and it would cost $5800 to fix. I felt they weren't being honest so I went to another local 5 star shop and they fixed my AC for $250. It has been 2 months now and my AC is working better than ever. Always get a second opinion.

I had my car serviced there. Come back with two nuts on my rear tires. I can them back and they…read moretold me it was like that when the car was pulling in for service. I was like are you kidding me if you saw stuff like that aren't you modified me. Safety is priority to all dealers and I guess not this dealer.

Right off the bat, I walk in great music playing, greeted by a wonderful person and went to look…read morefor a license plate cover. As I have been struggling for the past four days to change my license plate with no avail. I finally asked for help. Joseph Martell, he's not just an associate he's amazing. I felt very guilty asking him for help but unfortunately here in Florida some people don't want to help, but Joe was up for the task. Not only did he help me get the old Massachusetts plate off my car. He did no damage to my car or license plate, which is being passed down in our family. I could not have done this without him. It's not a job that he supposed to do but he took it on just for me and I know he would do it just for you as well. Joe, you're amazing thank you again for what you did for me.

The attitude of the commercial (Glen), sucks. Made me feel like I had to beg for service. Asked for…read morea store manager and no manager on site. As a local business owner, I will never spend a dollar there. I will be taking the 4 mile ride to the one on Tamiami Trl closest to Punta Gorda, store number 9502. The attitude between the two stores is like night and day.

Decided to try these guys to fix my windows. Made an appointment on Wednesday for Saturday 8:30. I…read moreshowed up, on time and I'm told there is only 1 person that can diagnose my problem and he is not there! WHY DID NOBODY CALL ME?!?! This the last time I will try an off the wall unknown business. I'll just go to Firestone like I should have in the first place.

Store Manager Jorg was extremely helpful with a lighting emergency and fixed it in seconds. Wow!…read moreSuper nice and competent.

My son took his truck in for an oil change, 150.00 ( was synthetic ), and they came back with…read more1500.00 in upsells. He made an appointment and took his truck back to repair all on the list. One of the issues was a brake light and they literally broke the dash out of his truck trying to find the light problem. Worst part was that they said nothing about it, nothing. They just laid the pieces that they broke on the passenger seat. The manager picked him up with the shuttle van and took him back to get his truck and HE NEVER SAID A WORD. Part of this issue was found on a previous visit and was unable to repair at that time. We were unaware of the brake light situation because his father previously took care of this. For some reason, they called his father and they agreed to take the labor off and still charged over 200.00 for whatever they did besides break the dash. Not recommending this shop in any way. We are all adults here. Don't take advantage of a young man that is just starting to understand repair shops since his father previously took care of all of it, and is now gone. It was weird that they called him because he now has nothing to do with this. Be better and don't take advantage of customers.

I had my Volvo towed here with minimal notice... they were able to fix it within a few days and…read morethey were very transparent about the issue and services needed. Yes... their hourly labor rate is expensive, but that is relatively standard for auto shops. I appreciated the compassion with which the employees treated me.