Customer service. I ran into Brookshires for 3 items, which I was holding and not using a basket…read more I went to the self checkout. There was a customer checking out and a women standing a couple a feet behind her. I mistook her for a customer. I asked her if she was in line, but she didn't respond. Is again, she looked at me and "do I have a buggy?" Very snotty! No need for such a rude response.

We ordered a large quantity of deli trays from Brookshire's in Longview to serve at a wedding…read morereception and everything was great. The foods were fresh, delicious and arranged beautifully. Each tray was just as we had ordered it and all were ready at our requested time. Thank you for an awesome job!

I shopped at the store in Marshall Texas yesterday. And what a pleasant surprise. Had just left…read moreanother store after failing to find items I wanted. Big Lots had 3 of those items plus a gormet item I love at half the price. But most surprising is how friendly and helpful the young staff is in this location. Will certainly go back.

Its big lot you seen one u seen them all. Peaches is the best cashier in big lots always nice and…read morecheery.

While shopping before Christmas I left a small bag containing a Sephora gift certificate at…read morecheckout.... I called store when I realized I didn't get home w/it... everyone I spoke with was very kind & helpful.. Paul the store manager called me and took information about purchase... They located gift card and secured it in customer service area for me to pick up later... Thanks for going above & beyond!!! Love your store!

I have been going to this store since it opened up. Every time I enter the store I am greeted. The…read moreemployees are the best. Always smiling. I am especially excited because they are renovating the store. The manager is the best. I highly recommend this store. Susan

I used to love shopping here. I do not like the way they have now laid the store out. They have…read morewomen's clothing divided by the type of clothing (pants/shirts/dresses), rather than sizes (Jrs./misses/womens). But even that is not organized. Long aisles with multiple sizes in the same aisle and absolutely no room to move through the aisle. Almost impossible to find what you want. The quality of the clothing has also declined. I don't see many brand names or such as I did in the past. I would much rather go to the Tyler store but hope they do not go down the same path. I hope they decide to change this.

Very interesting merchandise I like the pots and pans the cleaning supplies. There are lots of…read morethings there that I really do like.

Amazing staff and make sure to Go see Paige in the deli!! Awesome place to shop and Paige is a…read moregreat help!

The store is located in the same plaza as a donut shop, Italian restaurant, nail shop and a fitness…read morecentee. The brand new Sprouts is bright, exciting, organized with many pop up acttivities since grand opening day one on Halloween 2025! The store management with their staff work extremely hard to have inventory in stock, demos, freshly baked bread and pastry selections, deli, sushi and poke bowls. The swags, DJ, face painting, giveaways, local radio stations, balloon artist, and raffles are some of the highlights during this grand opening weekend; the community has a choice of a wonderful grocery store and I truly enjoy the shopping experience!!

Reasonable prices, fast, friendly service. I'm so glad Nik opened this store! He was my pharmacist…read moreat CVS for years. He's the BEST! He also has a great staff. They have a drive-thru, free delivery and it's close to my home. It's a winner for us!! 5 STARS

I frequently shop at this CVS to take advantage of the coupons and deals, which are especially…read morehelpful for my large family. During our first visit, Leonora was incredibly helpful. She took the time to show us how to use the CVS app, explained the available deals, and even encouraged us to sign up for the monthly membership to maximize our savings. Because of her assistance, we had a very positive first impression. Unfortunately, our experience during our most recent visit was completely different. While using the self-checkout for one of our transactions, Leonora suddenly shut down the register and directed us to a staffed checkout lane. We had chosen self-checkout specifically so we wouldn't hold up a cashier while completing multiple coupon transactions. When we moved to the register, Sabrina, the cashier, appeared irritated and acted as though helping us was an inconvenience. After completing one transaction, she instructed us to get back in line for our remaining purchases so she could help other customers. As she called the next customer forward, she loudly announced, "They're couponing," which made us feel embarrassed and singled out, as though we were doing something wrong. Leonora eventually took over the transaction again, but by that point we already felt uncomfortable and unwelcome. We still needed the items, so we completed our purchases, but the entire experience left us feeling harassed and judged for simply using the coupons and promotions that CVS advertises and encourages customers to use. I don't believe customers should be treated differently for taking advantage of store deals. Coupons are offered to help people save money, and no one should be made to feel like they're doing something wrong by using them. What made this experience even more disappointing was that Leonora had previously been so helpful and supportive when teaching us how the program worked. We even signed up for the paid membership based on her recommendation. I hope management addresses this situation and reminds employees that all customers deserve to be treated with respect, regardless of how they choose to shop or save money. Customer service is a very important to me.

Get a text message at 1:30 PM that a prescription is read. I go to get it and there are closed…read moreuntil 2 PM. Why don't you wait to let me know after you reopen.

Always receive good service and helpful information from this location - have helped with…read moresubscription substitutions when needed - definitely my pharmacy of choice

I have used this CVS for years. The pharmacy experience was very enjoyable Over the last year I…read morehave watched the total decline of customer service at this pharmacy. Today the treatment of all customers in line, by the pharmacist, was so rude I will never go into this CVS again.