I frequently shop at this CVS to take advantage of the coupons and deals, which are especially…read morehelpful for my large family. During our first visit, Leonora was incredibly helpful. She took the time to show us how to use the CVS app, explained the available deals, and even encouraged us to sign up for the monthly membership to maximize our savings. Because of her assistance, we had a very positive first impression. Unfortunately, our experience during our most recent visit was completely different. While using the self-checkout for one of our transactions, Leonora suddenly shut down the register and directed us to a staffed checkout lane. We had chosen self-checkout specifically so we wouldn't hold up a cashier while completing multiple coupon transactions. When we moved to the register, Sabrina, the cashier, appeared irritated and acted as though helping us was an inconvenience. After completing one transaction, she instructed us to get back in line for our remaining purchases so she could help other customers. As she called the next customer forward, she loudly announced, "They're couponing," which made us feel embarrassed and singled out, as though we were doing something wrong. Leonora eventually took over the transaction again, but by that point we already felt uncomfortable and unwelcome. We still needed the items, so we completed our purchases, but the entire experience left us feeling harassed and judged for simply using the coupons and promotions that CVS advertises and encourages customers to use. I don't believe customers should be treated differently for taking advantage of store deals. Coupons are offered to help people save money, and no one should be made to feel like they're doing something wrong by using them. What made this experience even more disappointing was that Leonora had previously been so helpful and supportive when teaching us how the program worked. We even signed up for the paid membership based on her recommendation. I hope management addresses this situation and reminds employees that all customers deserve to be treated with respect, regardless of how they choose to shop or save money. Customer service is a very important to me.

Get a text message at 1:30 PM that a prescription is read. I go to get it and there are closed…read moreuntil 2 PM. Why don't you wait to let me know after you reopen.

I had amazing customer service and my RX was filled quickly ! I had to drive a hour one way and I…read morewill definitely be using them for future medications .

Lisa and Angie were short handed but continued to give great customer service with smiles on their…read morefaces. Handling the phones, drive thru and the customers in the store was awesome to watch. I was in and out in less then 30 mins. Great job you two!!!

Here early to get my 1st shot for the Covid vaccine. Super excited! Drove 2 1/2 hours from Dallas…read more Yippee! No Pain, I'm so Grateful!

I would give it a zero star. The only option available to me that's even close to what I would rate…read morethis place is one star. The pharmacy I shop at was out of my prescription, so I call this one, and they wanted to wait two hours before they even call my pharmacy to get my prescription. I'm sick with an awful infection and it's not even a drug that you have to mix. It comes in a box, and they told me I had wait until the afternoon which was 3-4 hrs to get my medicine, when there was no line, no reason for me to wait. Terrible place.

Always receive good service and helpful information from this location - have helped with…read moresubscription substitutions when needed - definitely my pharmacy of choice

I have used this CVS for years. The pharmacy experience was very enjoyable Over the last year I…read morehave watched the total decline of customer service at this pharmacy. Today the treatment of all customers in line, by the pharmacist, was so rude I will never go into this CVS again.

Customer service. I ran into Brookshires for 3 items, which I was holding and not using a basket…read more I went to the self checkout. There was a customer checking out and a women standing a couple a feet behind her. I mistook her for a customer. I asked her if she was in line, but she didn't respond. Is again, she looked at me and "do I have a buggy?" Very snotty! No need for such a rude response.

We ordered a large quantity of deli trays from Brookshire's in Longview to serve at a wedding…read morereception and everything was great. The foods were fresh, delicious and arranged beautifully. Each tray was just as we had ordered it and all were ready at our requested time. Thank you for an awesome job!

Just had the most pleasant experience. They were quick to serve. They were flexible with my photo…read moreorder that I messed up and fixed it quickly on their computer before printing. They were so kind, genuine, and smiling.

I would leave zero if I could. It's like they try to oiss you off with how slow they do everything,…read moreand then give you attitude like you are inconveniencing them. Horrible customer service, they should be ashamed but they are too narcissistic for that to ever happen. Do better.

Always friendly and always have what I want for the lowest price. Just bought an XBox One S and…read more TV for under $600 with 2 games, very happy

The claw machines are rigged. Super loud fire alarms went without warning for no reason. Kick balls…read morewere to small. Unacceptable.

Terrible service at this location (511 E Marshall Avenue, Longview, Texas). I arrived at 1pm to a…read morepacked drive thru, which is normal since they are right by a local hospital. Waited in line for half an hour. When I finally got up to the window the woman pulled down the shade and told me they were closing for lunch since it was 1:30. First, it was not 1:30 yet (my phone showed 1:28), and second you should take care of those waiting before you close for lunch. I pointed out to her that I had been waiting in line for half an hour. She just repeated her statement and left. I pulled around, went inside to speak with the manager about the poor customer service I just received. There was nobody at the front of the store. Ended up having to go to the photo center. The only person who had good customer service apologized and went to get a manager. She came back with a man who I am not sure was the manager since his tag only had a name. No help on his part either, as he just said they go to lunch at 1:30 and they had no control over the pharmacy. I asked how he would feel if he waited in line for half an hour and had that happen. He responded he would probably be mad too. I asked if there was someone above him I could speak with. He gave me the 1800 Walgreens number. I called the number and was placed on hold by the automated system. After waiting for 50 minutes to speak with someone it disconnected my call. Been a customer at this location since it opened. This is not the first time I have received this low level of customer service at this location, but this will be the last time as I will take my business elsewhere. Doubt Walgreens even cares since this is the level of customer service they seem to be OK with. Just terrible at every level.

Kilgore Walgreens pharmacy is the worst I have experienced in my many years of dealing with being a…read moreWalgreens client. My doctors have had to repeatedly call them with scripts for which they say they did not receive. I put in for refills days before I am out and they will still have me go days without medication before having it ready. Inexcusable for an organ transplant recipient patient! I don't know if the problem lies with management or what, but I know of a number of clients switching pharmacies because of their poor practices.

Pharmacy customer service. Out of my med but would not look at other Walgreens for stock and said I…read morehave to call myself. Called location on Marshall who looked at all stock in surrounding cities for me. This location could have done the same.

I wish there was a half star rating! So tonight I'm at home watching the Rams and Bengals play MNF…read more I decided to call this Walgreens to refill my allergy medication. The automated system would not verify my refill ( I have 4 left). So it placed me in que to speak to a live person.. Fast forward 2 hours later and at 10:02 pm the phone was hung up on me. I never even spoke to ONE PERSON, never was acknowledged, never got to even place the request for a refill.