I was a visitor to Elkhart Lake near Sheboygan and lost my glasses while I was kayaking in the…read moreafternoon. There was no way to retrieve the glasses so I called the highly recommended Sheboygan Optical Co. I was extremely happy that Terry and Karen came to my rescue! I faxed my prescription and they not only got my glasses done in less than one hour but I got to pick one an amazing frame that did not blow my budget! Terry, if you are reading this you practically saved me from a lot of heartache and headaches. I had to travel the balance of the week so I am beyond appreciative. I strongly recommend to all to get your specs from Sheboygan Optical Co. Ask for Terry because he is that Amazing!!!

different places. I've been to new clinics with lots of fancy computers doing most of the exam…read more I've been to medical clinics & everywhere in between. This was the BEST exam I've had in 25 years!! You won't be passed from person to person, machine to machine and you won't be there forever! You will get friendly, knowledgeable folks who know what they're doing and do it very well!! Better yet they make the lenses there. I currently have a frame I love & my lenses have little magnets in that hold a pair of sunglasses. I paid a LOT for the sunglass clip & wanted to keep it. Leo is sending my lenses to Green Bay & they can add the magnets. I'll have them back in 3 days. They took my insurance and made everything so easy. I'm so happy to finally have a good, reliable place for my eye exams. I can not say enough wonderful things about this place.

Glasses take way too long on delivery and this business rarely answers the phone. You cannot even…read moreleave a message because there's no answering machine/service. It's 2022 people!

I was not impressed with my initial contact and should've taken that as a sign to not make an…read moreappointment. After many minutes of answering insurance questions and information about my husband (he is the carrier of the insurance), I finally interrupted the woman on the phone and said, "Do you realize you haven't even asked me what MY name is yet?" She apologized, but continued requesting information to "fill in the form". Really? You can't stop for a few seconds to at least inquire as to MY name? Nope, just keep filling in the forms..... I asked if having dilation drops was required or not and was told it was an option and I could discuss it with the doctor when I saw him/her. The day before my appointment, I thought it was odd that I hadn't received a reminder/confirmation phone call for the upcoming appointment. I called and was informed my appointment was set. I again inquired about having dilation drops (I did not want them) and was again told it wasn't required and I could discuss it with the doctor during my appointment. Later that evening, my husband informed me that the clinic had left n appointment confirmation voice mail on HIS cell phone. I have no idea why, and found this to be very unprofessional. I had given my cell phone number (eventually) when I initially called. Upon meeting with the optometrist, I was informed the "only way" he does eye exams is with the use of dilation drops and no, it was not an option. He would "not release a prescription without doing dilation." I was thoroughly disgusted and walked out of the appointment. Communication and trust with this place is terrible.

1 the staff was unprofessional and incomplete rude. I wouldn't recommend this place to my worst…read moreenemy

I had two bad experiences with Larson. They inundate you with reminders of your appointment and I…read moreshowed up for my appointment with Dr. Lavey only to be informed he had decided to take the day off. I thought he or someone would call to apologize but there was crickets. I gave them another chance and used their other doctor and this one was just as bad. I got the appointment going with one of their technicians and then found out they did not have any exam rooms open. (probably over-booking) I waited in their waiting room for an hour and decided to just leave. They have lost all sense of customer service and I'm afraid they are focused on the "almighty dollar."

I've seen Dr. Lavey for approximately 8 years. I like him very much, however he is always 30-40…read moreminutes behind schedule. Today I had a 9 appointment, at 9:55 I was still waiting when I heard him go into another exam room!!! I'm done!! Also their receptionist is so LOUD! You hear her say every persons name, address, insurance, etc! So much for privacy.

I called to set up an appointment 1/14/25 and was told "They don't have the calendar for February…read moreyet." My name was put on a list and they would call "next week when we get the calendar." No call. I called again 1/27/25 and was told they still don't have the calendar for February appointments. The Sheboygan office is waiting for someone to mail them the calendar! Which they need to give me an appointment. I don't live in the Stone Age and don't want my eyecare from some place that apparently does. Decided to go elsewhere, pretty sure I dodged a dinosaur here.

Avoid this place like the plague. I had an exam and ordered new lenses. 4 weeks later, they were…read morefinally done; however, everything was trapezoidal. They had them remade, and 5 weeks later they were finally done and still had the same issue. I went and had to pay out of pocket for a new vision test and turns out the left eye on the new prescription was WAY too strong. Not sure what happened there, but they only refunded the lenses, and hung up on me when I called to request a refund to my insurance for the exam. Stay away

service was helpful and choices of glasses were endless. The doctor was friendly and very capable…read moreof her job. Great place!!

TERRIBLE and RUDE. Been waiting for contacts since Feb. Called a few weeks after my first apt in…read moreFeb and wondered where my contacts were. They told me my whole prescription was missing in their system. So they added it (so I'm told) and I wait again for my contacts and still never received them. Called back a few weeks later (April now) and they say the brand I use, doesn't do my prescription anymore and to try a diff brand. Did that, and now it's July and I still don't have contacts. They said they ordered again and I waited, AGAIN, nothing came and I called and they said there's been nothing in here since April. Where is my order from June? I called every day this week, left vm's and they told me no one heard their phone or got my messages. I got hung up on trying to get my contacts refunded by a not nice lady who wouldn't even let me explain what was going on. DO NOT GO HERE!