The area is very dirty and dusty. The black chairs in the waiting area are all stained and dirty…read more Noticable dirt and dust bunnies in exam room as well as finger prints on machines. Obviously not wiped down in between customers. Very bad customer service. Could hear the employees joke and chit chat as I waited. When trying to pick out glasses I was offered no help but could hear the female employees a few feet away talk about their plans for the evening. When I went to pick up my glasses waited at front desk and was ignored by female employee who walked right passed me. Did not acknowledge or let me know someone would be with me shortly. I asked if someone else would be along to help me and was told she was the only one there as she walked passed me. Did not say anything else to me. How is this place still in business? Will not go back!!!

So, I needed new glasses and chose Walmart Optical for the price. Love my glasses. Disappointed in…read morepoor service I received when picking up my new glasses. She did nothing to assure the fit was appropriate. She asked me if I could read a brochure she handed me. When I told her I didn't think I could read everything real well she repeated, "You've got 60 days to return them." She kept saying that instead of truly helping me and assuring my satisfaction with the product before walking out the door. Most places want you coming back. They encourage you to stop by anytime for an adjustment and a cleaning. She honestly made me feel like I was an interruption of her time. The place was not busy. There were at least four staff and one doc in the place. If this were my business, I'd want to know what kind of a poor message my people were sending to customers by alienating and minimizing them. I can't imagine conducting business with Walmart Optical in Sheboygan on Taylor Drive. Pretty shitty experience.

I was not impressed with my initial contact and should've taken that as a sign to not make an…read moreappointment. After many minutes of answering insurance questions and information about my husband (he is the carrier of the insurance), I finally interrupted the woman on the phone and said, "Do you realize you haven't even asked me what MY name is yet?" She apologized, but continued requesting information to "fill in the form". Really? You can't stop for a few seconds to at least inquire as to MY name? Nope, just keep filling in the forms..... I asked if having dilation drops was required or not and was told it was an option and I could discuss it with the doctor when I saw him/her. The day before my appointment, I thought it was odd that I hadn't received a reminder/confirmation phone call for the upcoming appointment. I called and was informed my appointment was set. I again inquired about having dilation drops (I did not want them) and was again told it wasn't required and I could discuss it with the doctor during my appointment. Later that evening, my husband informed me that the clinic had left n appointment confirmation voice mail on HIS cell phone. I have no idea why, and found this to be very unprofessional. I had given my cell phone number (eventually) when I initially called. Upon meeting with the optometrist, I was informed the "only way" he does eye exams is with the use of dilation drops and no, it was not an option. He would "not release a prescription without doing dilation." I was thoroughly disgusted and walked out of the appointment. Communication and trust with this place is terrible.

service was helpful and choices of glasses were endless. The doctor was friendly and very capable…read moreof her job. Great place!!

TERRIBLE and RUDE. Been waiting for contacts since Feb. Called a few weeks after my first apt in…read moreFeb and wondered where my contacts were. They told me my whole prescription was missing in their system. So they added it (so I'm told) and I wait again for my contacts and still never received them. Called back a few weeks later (April now) and they say the brand I use, doesn't do my prescription anymore and to try a diff brand. Did that, and now it's July and I still don't have contacts. They said they ordered again and I waited, AGAIN, nothing came and I called and they said there's been nothing in here since April. Where is my order from June? I called every day this week, left vm's and they told me no one heard their phone or got my messages. I got hung up on trying to get my contacts refunded by a not nice lady who wouldn't even let me explain what was going on. DO NOT GO HERE!

1 the staff was unprofessional and incomplete rude. I wouldn't recommend this place to my worst…read moreenemy