Olivia, the pharmacist, was absolutely amazing. She was incredibly helpful and kind when I first…read morespoke with her on the phone--she took the time to explain everything clearly and left me feeling so reassured. Later, I happened to be at the pharmacy in person and she was just as wonderful face-to-face: patient, knowledgeable, and genuinely caring. This experience stood out in the best way. I truly wish every CVS pharmacy operated like this one. Olivia sets the bar for what great customer care should look like.

So, to begin, I had a prescription issue with my blood thinner. This being a drug that is essential…read morefor my well being, and the fact that I had been round and round with the insurance on why it was so much, I was already frustrated when it came time to finally pick up the final result, and blood thinner they ended up putting me on. First off, I do know that my provider had initially put in the wrong dosage, and therefore, possibly they had filled a script that had to be backed out, not sure on this, however, I had to call the provider and advise, this is not the right one, dosage, therefore they needed to change it. So, with that being said, they called in the other one, right dosage, wrong amount. So, upon arriving to the pharmacy to pick up the medication, I was told that the insurance company would not cover the medication due to the amount, it was not for a full 30-day supply. This is because the lady at the doctors office did not account for the fact I would be taking 2 pills a day for 30 days, so she called in 30 pills and not a full 60. However, the pharmacy simply said, I could not get it, other than if I paid out of pocket over 700 bucks, which was not an option for me, so I left, upset, as I had already been 4 days off my blood thinners, and I periodically throw clots even while on thinnners. So, needless to say, I was worried. Then, after calling the insurance, getting an override, and them calling the pharmacy, giving them a code that was evidently different for a 15-day supply, in order to run what was called in, they advised me to turn around and go pick up my meds. They would be ready. Now, I had already made it to Blakenbaker Pkwy, which is not a short drive, however, since I had been off my thinners for so long, I could not risk any longer, so I drove all the way back to the pharmacy, where I was greeted at the window by a very confused rep, who acted like he had no idea what I was talking about. He continued to tell me to contact my provider for a 60-day supply. I told him, I worked it out with my insurance, they provided the pharmacy with a code, this provided the override I needed to get the 15-days filled, so I was not without one more day, my blood thinners. He, in the middle of the conversation, looking confused, looks around, and here comes the older gentleman, pharmacist, who is yelling at the top of his lungs at me, " No, he is not the one they spoke to." As I did just say to him, obviously you were not the one they spoke with, as they literally just told me to come back to pick up my meds, which were ready. Then the pharmacist continues to say, overspeaking us all at this point, " I am the one who wasted 5 hours on this issue yesterday and now you have wasted 2 of my hours today, and you need to contact your doctor and get the full 60-days." I am looking in confusion at this point, I am sure, because, I literally just drove 20 minutes back to the pharmacy with intent on picking up my medication, which they told me was ready at the insurance, and you are saying that I wasted your time, and the medication is not ready, and that I need to contact my provider? First, off, wasting the time of a person who is getting paid to do a job, really? The only person who wasted their time was me, and to be talked to like I was a crack head begging for pain pills or something was unheard of, however, this is a blood thinner, that is life saving for me. I have had a pulmonary embolism, and many clots while taking blood thinners, and now my right leg is swollen at my ankle and right foot, and not sure why, possibly a clot, hoping its not, but who on earth has ever heard of having to go through so much all for a blood thinner. Then to be cussed and yelled at simply for returning to the pharmacy to pick up my medication, that was unheard of. If you want to be treated with dignity and respect, I would nt recommend you cming while this pharmacist is on duty, all the others are fine, friendly, it is the older gentleman with white hair, appears to be around mid 60's and has evidently an issue doing his job.