Today, August 22, 2023 (Tuesday), the pharmacy 'gate' is still broken, now nearly a week…read more Drive-through is only option to pick up prescriptions. Just drove by, and the line of cars is all the way around the building and spilling out onto the highway. Allegedly, a tech will look at the 'gate' on Thursday, August 24, 2023. Poor management! This should have been FIXED or MITIGATED on DAY 1 !!! It is too hot and fuel is too expensive to sit in a line of cars for lord-knows-how-long.

Pharmacy staff rude and lazy. Unwilling to help and very poor customer service. Sad especially…read moresince a person usually goes to a pharmacy due to illness and is met with indifferent and rude staff.

Dan's Wellness Pharmacy is absolutely the best pharmacy in Central VA. They are fast in getting my…read moreprescriptions ready especially the compounding prescriptions. Staff is friendly and are very helpful.

Dan's Pharmacy is the best Pharmacy around! You will not find a better hometown pharmacy in this…read morearea, not just for all medicine needs but all needs. The staff there is extremely knowledgeable and friendly and they are always willing to help! We have been using them for a long time and will continue to use them and recommend them! The staff always goes out of their way to make sure we have what we need to feel better. They also carry items such as gel pads for your shoes which we need for my growing son who was having growing pains.

I drive from Midlothian to Montpelier pharmacy every month to get my prescriptions and other items…read moreneeded each month. They are always super helpful and always friendly. I enjoy doing business with privately owned small businesses and Montpelier Pharmacy is a perfect example of why I continue to support small business.

I've been in this store only a few times. Very nice staff. Lots of knick-knacks to purchase. I'm…read moreusually going in to drop off UPS packages which is one of their selling points--sign outside says Ship UPS here. One thing I do not like is that they do not provide any receipt for dropping off packages. They tell me to take a photo of the shipping label. I already have the shipping label at home when I printed it but it does me no good to have a shipping number if for some reason the package never makes it to UPS where it is first scanned. It is not scanned at the store. The Dollar Store down the street is a drop off point for Fed Ex. There, they immediately scan the package and you get an alert on your cell phone that the package has been accepted. Much better security to the customer in my opinion. Wish the UPS drop off experience was better.

I love their friendly, personal service. I get all of my prescriptions filled here. They know me…read moreand work hard to give me top of the line care.

The pharmacy repeatedly fails to keep my medication in stock and promises to order it but never…read moredoes. I go weeks without my medication after being assured personally that it had been ordered, only to later discover it hasn't arrived for weeks. This has been a repeated issue for over two years. This situation is unacceptable. Recently, I was told to just wait. When I checked online after calling, I found that if I needed the medication sooner than the next day, I could press a button--something I did, since I've already waited longer than the promised time. Surprisingly, my order was then canceled! Why cancel? I have a valid prescription, and they assured me they ordered it at least two weeks ago. I need to speak with a manager. I've been a long-time customer of this CVS, but their service is terrible, and their dishonesty is frustrating.

I transferred my medication from one CVS because the staff was unprofessional, and gave the…read morecustomer a headache. I actually don't know what they are doing, so I transferred to another CVS. They are doing an excellent job; if my Madison weren't covered by insurance, they would contact me and my doctor immediately

After talking to my pharmacist Jamil, he recommended some excellent vitamins called MitoCORE. They…read moregave me more energy and helped with inflammation in my hip joints. First time in months, I have noticed no pain, when I am walking around during the day. Thank you!

Amazing customer care. I have been a lot of places in the area. My pharmacy actually cares about…read morethe needs of patients. Prices are great and service is excellent. And not to mention fast as well.

A quick stop at Walgreens today, to talk with the pharmacist and to pick up some toothpaste…read more Re. the pharmacy. My husband had a one-time prescription filled at this Walgreens pharmacy a few weeks ago for a medication to prevent altitude sickness for an upcoming hiking trip to Nepal. It was a one-time prescription with no refills. Our Walgreens on-line account is also set to "no automatic refills." However, we have been receiving a large volume of irritating emails and texts from Walgreens asking us to pick up a refill for this prescription. Using the online "cancel" feature was not successful, so we dropped into the pharmacy to ask the pharmacist to correct this. It appears to be corrected now although there was no explanation for how this happened and how to prevent it in the future. We also picked up a toothpaste, which was on sale. The check-out clerk was friendly enough, but I was disappointed that she didn't ask whether we wanted to use our Walgreen Rewards Points, as I had forgotten to mention this.

By late afternoon of the following day, the Omnipod was finally in for pickup. According to staff,…read moreeven though the prescriptions on automatic refill, they are not allowed to reorder and have it in stock, until the individual orders it, & the insurance company goes through their process of approval. So, in the interim, the supplier does not allow for any stock that may need to be regularly shipped out to that store for that time period, which causes a shortage, problem with delivery and then causes an availability issue to the consumer. Of course, I'm oversimplifying what actually happened in this case. But, what happened was the order was placed in advance. The individual's omnipod was due to run out on Tuesday evening when it was the last available time they could wait to pick up their Omnipod at Walgreens. Wednesday, nothing delivered. Thursday morning, nothing delivered to Walgreens, and Thursday evening after dinner, the Omnipod was available for pickup at the pharmacy. That's 48 hours without an insulin pump. That's 48 hours trying to recalculate insulin to carb ratios for injections that usually happen at a different rate. It's life impacting. It's not like stopping at an air pump at Sheetz, and later at Wawa and then later at an Exxon gas station, until you can get your tire fixed. Insulin impacts the amount of glucose in your blood, thereby effecting all of your organs in your body. The Omnipod with the cgm tries to imitate what a working pancreas does in your body. Someone who is insulin dependent, or type one diabetic, has a pancreas that no longer works. It's not a perfect system. But, it's as close as type one diabetics will get to an artificial pancreas. They can't change their eating habits or exercise more or do anything different to make them use less insulin. They are insulin dependent! Without insulin, they cannot live. However, it seems that pharmaceutical companies, health insurers and other medical related suppliers feel that keeping a regular stocked supply in of diabetic management supplies is too costly and can be reordered and supplied within 24 hours. It cannot, as evidenced in this and in previous circumstances. 48 hours from when the Omnipod was supposed to run out and the time the individual was able to pick up their new prescription. 48 hours of erratic numbers, stress of will it come in, stress of what if, and don't think of the hidden time bomb damage ticking unseen in one's organs as they deal with the damage of have type one since the age of 12 years of age.....

My family and I have been loyal patrons of Generation Pharmacy for several years, but that ended…read moretoday. Last week Monday, I called to inquire about a specific brand of medication. The representative I spoke with was curt and told me they would never offer that brand and to call other pharmacies. I said okay and asked them to not fill the prescription. After a few days of calling around, I found out CVS offered the medication so I contacted my doctor to have the prescription sent there. That same day, a package of the wrong brand arrived at my home from Generation - they filled the prescription without my permission and it was on a Friday after they closed so I could only leave a message. On Monday, a different rep called me back and said it was autofilled by their system, even though there was a note with my request to not fill the prescription. This rep offered to send someone to retrieve the incorrect meds and reassured me that my insurance would not be impacted; even though they had already billed my insurance for the meds they sent me. She transferred my prescription to CVS and the next day when I went to pick it up, CVS informed me that I need to pay out of pocket because my insurance was already billled. Because I needed the medication, I paid for it when typically this is fully covered by insurance. When I called Generation about this, the same, rude rep who I spoke with the previous week answered and was not helpful, placing the blame on the insurance company. While most of their reps are great, I will never go back because of how badly that rep screwed up. While CVS is not the best, they will at least confirm an auto-fill before fulfilling a prescription. What is most frustrating is I called Generation ahead of time and asked them to not fill the prescription and they didn't take any action to remove the auto-fill. I had to pay out of pocket even though I have insurance that would fully cover the cost! Save yourself the headache and find another pharmacy that offers reliable service and better hours.

Could not have worse customer service. These people must have been trained at Comcast. My son had…read moreseveral prescriptions called in from the doctor's office in January. I was told they needed to file an appeal with the insurance, but they would let me know within a week and call me with an update. 4 weeks later, with no updates and no medication, I called again. Ended up paying out of pocket because they offered to refile the appeal and call me back. In July, another prescription was called in for my son. Same process, was told they would have to call in a prior authorization. I was promised they would call me within a week to give me a status update regardless. 4 weeks later and we are now in August, still no update, no meds, no calls. I call and they say I have to reach out to the doctors office. Just absolute liars and despicable service. Go anywhere else.

I've only used this pharmacy once, and what I purchased was expensive. However, everything seems…read moreexpensive these days, so I can't say for sure if their pricing is reasonable. They might be good in the sense that they carry prescriptions other pharmacies don't, but I can't confirm that either.

Our local compounding pharmacy closed last month, so our veterinarian referred us to this one since…read morewe have both a dog & a cat who require specially compounded meds on a regular basis. Pharmacy called us upon receiving our cat's faxed prescription from our vet to advise that since this was for a compounded medication they required a credit card number in advance, which was fine (I hope - lol!), & the medication was available for pickup the following day. Folks were friendly over the phone, & husband had no problems when picking up the medication. Cat seems to be tolerating medication fine, so I'm assuming everything must be (as it should be) identical to what we were receiving before. So far, so good, & I look forward to finding out if the trend continues when I need to renew out dog's medication.