I had a very bad experience tonight at CVS on 1145 Kempton St. In New Bedford. I went in to do a…read moresimple exchange of color on an item I purchased a day ago. I was told they don't exchange, I would have to get a refund and repurchase the item. I said ok. I went and picked out the item, went to the register and a young lady rang up the item. I gave her the gift card she had just given me and said you have to pay 87 cents tax. I said I already paid the 87 cents when I purchased the one I am exchanging, I am not paying tax twice. Why didn't you refund the tax I had already paid? She said we don't refund the tax, I said I am not paying double tax. I said call the manager. The manager came up and was totally useless. I explained everything thing and she did nothing. I said just give me my item I was exchanging back. The manager said no I am not giving it back to you, she picked up my returned item that was behind her, I thought she was going to throw it at me, but she threw my item hard towards the door in the cashier area. This woman Felicia Pacheco (that she said is her name, and she is the manager) was extremely unprofessional and very aggressive with me a senior citizen. I was so afraid she was going to attack me so I called the police for assistance with this unprofessional, unruly manager. This woman does not belong working in the public, she is definitely not manager material. The police officer offered to pay the 87 cents tax for me, but I said no he doesn't or shouldn't have to do that. I made an even exchange and I already paid the tax on the item I returned. I left the store, but when I got out side it hit me that the gift card was used to purchase the exchange and would have a zero balance. I went back in the store to have this manager check the balance on the card and she started playing on her phone and didn't get the balance. I think she may have saw it had a zero balance and then called the police back saying she wanted me out of the store. The police come back and tell me to leave because the manager don't want me there. Sure enough I get home call the number on the back of the card and the card has a zero balance. So this manger has stolen my $13.99 dollars. I then called the New Bedford police back to make a report of larceny and they said you can go to CVS tomorrow and speak with the day manager who can hopefully solve this. I have never in my 68 1/2 years been treated so badly in a store as I was tonight. This is far from over, I will not stop pursuing this until I get my stolen money back...

I do understand that almost everywhere is finding it had to have a full staff ... BUT ... that…read moredoesn't excuse the fact that one of the last times I went there I literally was in line for 30 MINUTES ... literally just standing in line for 30 minutes. That's a little ridiculous. Plus, the line of cars for the drive-thru was all the way out on the side street. CRAZY! Someone has to do something. Also, more than once I've gotten a text saying that my prescription is ready for pick up, I go there and strangely they tell me it's not ready. I told them "I got a text saying it was ready for pick up" ... one of the workers told me "that's not always right." THEN WHY AM I GETTING A TEXT SAYING IT'S READY?!? I don't get it. So I've never done this but while in line I took a picture because it was that long and I couldn't believe what was happening, I just had to. You can't see everyone in line in front of me cause some people were standing directly in front of each other, but I counted them and there was like 8 people in front of me and there was at least 5 people behind me. I couldn't believe what was happening. They need to do something! Seriously.

This review is mainly for the drive-thru at this location…read more I go here quite often, and this location's drive-thru is as close to perfect as I could ask. Every single person working the window is quick, competent, professional, friendly, and efficient. If there is ever a line, which is rare, it never seems to be due to the employees, but the customers, and as soon as that person is finished, the line clears right up again. Any time I've had some issue that prevented an under-two-minutes pickup of my prescription, it was due to something other than the people at this location, like the insurance company. In several years of using this pharmacy, I have never had a problem caused by them. That is a huge contrast to when I used both another pharmacy company in the area which would tell me my Rx was ready when it wasn't, and another Walgreens at a different location where it took almost an hour for them to figure out how to put my insurance info in their system. These people at this location clearly take pride in their jobs, and it shows. I recommend them to anyone I hear complain about a pharmacy. Oh and I did go inside once for a covid vaccination, and they did that well, too. But I almost never go inside, so I can't really speak as confidently about that part.

I walked in got a half gallon of milk and waited at the unattended checkout. I was in full view of…read moretwo female employees that continued their conversation. One if them was fully engrossed in texting. She looked up at me and continued with texting. She finally walked over to the checkout area. I put up hand to stop her and told her I understand how busy she was and left without making a purchase.

They are the worst pharmacy ever. They take almost a week to refill an order. As soon as my orders…read moreare ready I'll be switching to a different company, The girls are rude there. I've definitely got better service with some scripts and excellent customer service from Stop & Shop Pharmacy

I asked for delivery of my prescription they say it was delivered but it was not here I needed that…read moreprescription they say they called the delivery people but haven't heard back so I'm out without the prescription. I'll be changing my pharmacy.

Half of the prescriptions that get called in can't even be filled. What makes it worse is they…read morenever notify you--you're left chasing them down yourself just to find out they don't have the medication. It's like having a part-time job just trying to get answers. I gave them multiple chances, but the same issue keeps happening over and over again. Avoid this place if you can--it's very poorly run.

This CVS and CVS as a business are the absolute worst…read more It's understaffed here so there's always a line at the pharmacy. Doesn't matter when you come. It's dirty. They do everything in their power to inconvenience you -- first they took away the ability to speak with the pharmacist on the phone about a year ago. Just recently they added this self scan at the pharmacist, so you get to stand there awkwardly as you put in your info when you used to be able to just tell them. Why even have people working there at all? How hard would it be to add some automation. How is there not a way for people to take lunch shifts instead of the whole thing shutting down in the middle of the day. I hope CVS goes out of business, I hope the employees find a better employer. All the cost saving measures CVS has put in to pad the shareholders bottom dollar at the expense of people's health -- they should be ashamed.

I have had an issue every time I use this location. Not to mention, every person I speak to is rude…read moreand dismissive. They rush you off the phone while you're still speaking. Find another location and save yourself the headache.

Typical SuperWalmart with a large selection of snacks at great prices…read more I love spicy food, so they had a good variety of cheap snacks for me to pick. I found this store well organized and very well setup. The shelves were nicely stocked and all the items had their proper price tag on them Loved the self checkout process.

I had a delivery order for Friday and today is Sunday the order is delaye! when you call they don't…read morepick up the phone so you have to call corporate and they try to help but can't! this isn't the fish time I have this issue the lack of communication is unacceptabl! don't go here and do Walmart plus, I still don't know when I'll get my order and I can't cancel it and yes I recorded all my calls with permission because someone need to look into this store

This pharmacy has to be the worst pharmacy ever! They take way to long to fill prescriptions and…read moreuse the excuse they always use that they don't have enough employees. HIRE MORE! Then they say nobody wants to work. PAY A DECENT WAGE! This company is so greedy and this particular store has a captive audience with Melleville Towers nextdoor. Its not just the pharmacy part of the store that needs help! The prices are are ridiculous! It's a real shame that Rite Aide was taken over by Walgreens. They were a much better pharmacy! This is what happens when choice is taken away!

Holy shit.. clean your bathroom. Worst old pee smell I've ever encountered. Throwing shoes in wash…read morewhen i get home!