The WORST Walmart Ever. I hate going here but they were literally the only store within 50 miles of me that had this stupid little bike chain break tool. So, I brave it. Buy it. Use it. It's cheap crap and breaks on my first attempt. I wait until I am up in the area again to return it but I forgot the master link at home. It was missing from the package so they refused to return it. I asked "can't you just take the master link from the new package and put it in the old one?" She answers with some bullshit (no our loss prevention management team won't allow us to just exchange like that without a purchase-like every other store in the world). So I purchase the new one. Replace the missing parts she still refuses to do the exchange because "I told you we simply can't take parts out of one box and put them into another". No, she told me she couldn't do that without a purchase. I purchased the new and wanted to return the broken one now with all of the parts. I finally ask for a manager. She went to him first. I heard her relaying the story from all the way down the corridor. He of course backs her up says the same thing. They can't do the exchange without the parts. I can't simply replace the missing parts with new ones. I asked, "So, I could have simply paid for this one, gone out into the parking, lot waited ten minutes then come back in and told her I had gone home and got the part and she would have gone ahead with the return?" He said absolute not. They would have pulled the video surveillance to make sure that I actually left and came back....for a $5 part. That is an absolutely ridiculous statement. I have been in retail for over 20 years and would never treat a customer this way. That is the difference between customer services and just plain stupidity. Of course, now I have to worry that this new tool doesn't break as easily as the first. read more

To put it simply, it appears that the employees at this WALMART despise white people. I'm friendly and chat with employees because I know their job can be demanding and not all customers are friendly. I call them by name, smile, and make small talk like "Wow you guys sure are busy today", In the past they'd make a friendly comment back to me. Nowadays they just glare at me or make an insulting reply. Customer service in this store is insulting, unfriendly, and certainly appears to be racist. I can't do anything about being white (which I am proud of). But to point out to management, MY money is green, just like anyone else's! Try to put a smile on your face even when we apparently "terrible" white folks come into the store. It won't cause you any pain or health issues. It'll make your day much more pleasant and probably make you feel good about yourself. It's not healthy to hate anyone, especially because of their color. Study MLK's philosophy. It was "Content of Character", NOT color of skin!! Have a nice day. read more

How has this Wal-Mart ruined my day? Let me count the ways... There was the time I stopped into the money center, and all the lights were on at the "money center" but nobody was home... but there was no sign alerting anyone to that, and they looked to be "open" as all the lights were on... so I stood in a line with a few others for about 10 minutes before another customer was able to hunt down an employee who barked that the money center was closed, but that all money center functions could be handled by customer service. So, the whole line moves over to Customer Service, and I'm in the back of a very long line. I literally waited in that line for over 40 minutes (I had a payment due I HAD to make). It was like a scene from a bad comedy movie, the last person in line ahead of me finally clears, and I FINALLY make my way up to the desk, and RIGHT AT THAT MOMENT an employee barks from the back of the line, "the money center is now open!" THE WHOLE HUGE LINE rushed to the Money Center, and I'm left standing helplessly with a customer service associate staring at me. I told her what I was there for, and she responds with a rude tone, "Well, you'll just have to go to the money center!" I begged please, I've just been in this line for 45 minutes, now I'm going to have to stand in the back of that line for 45 minutes because everyone that was behind me is now in front of me? "SORRY!" she sniped in the NASTIEST tone possible, to deliberately convey to me that she was anything BUT sorry. Then there was the time I looked online for a fold-out chair I wanted and saw that it was in stock at the Glenway location, so rather than ordering it online I thought I'd just pop down and pick it off the shelf. Except that I get there, and there's none on the shelf. So I approach a store associate to ask if they can retrieve one from the back, and without flinching he immediately responds, "If it's not on the shelf, we don't have it!" So, I go to customer service hoping I'll have more luck there. The girl repeats the same line the man told me. I said, but your website says it's available for in-store pick up right now! She says she doesn't believe that's the case, basically calling me a liar, so I pull out my phone and show it to her and say, so, obviously you have it, someone just needs to go in the back and get one because it's not on the shelf. The customer service rep informed me that Wal-Mart only does stocking at night, and if they run out of items on the shelf that day, it is against their policy to simply have an employee retrieve one from their stock in the back. Stock can only be pulled overnight. I went down the street to Target, and had three different employees ask me if I needed help, and one showed me the chair I was looking for and helped me get it. Such a different experience! Every time I have ever shopped at this Wal-Mart, I left with my blood boiling. Rude, miserable employees, incompetent management, you can never find anyone when you need help from an associate, and when you do they act like they can't be bothered, Tire and Lube is an absolute joke, they NEVER. answer the phone if you try to call, if the kind of shenanigans went on ANYWHERE else other than Giant Wal-Mart, they'd never, ever have a chance of staying in business longer than 6 months. This location doesn't have a few odd problem staff that need dealt with, or a glitch of operations just on occasion. This Wal-Mart's entire operating procedures, management, and staff need a MAJOR overhaul. Only at Wal-Mart can you reach such depths of ridiculousness, because they've simply gotten too big to care about the customers who put them on the top. I used to get my prescription filled at their pharmacy for $4, but I got so sick of that place I took my script down the street to Target and now pay $14.95 a month for the same prescription, at a pharmacy with far more restrictive hours of operation, because I CAN'T STAND that Wal-Mart anymore, and saving myself the stroke or heart attack that would inevitably happen if I kept trying to shop at Wal-Mart is well worth the extra $11 a month. read more