It's Walmart so you know the food and the items. They are all the same. What separates a good store vs a bad one is the staff and cleanliness. Cleanliness: I know the reason is the customers but the staff have to do better. This store always seems to be in disarray. Lines: Walmart wonders why folks make other choices when shopping. One main reason is the checkout of these store. 2 lines open - that's it. 12 folks in line. Ridiculous at 10:52 AM, on a Tuesday. Staff: they just act like that hate it so bad to be here that in shows in there service. It's a shame. I suggest not here on any day unless you absolutely have to. Make a better choice. Target or Amazon. I even slowed down my online Walmart because I really think their HQ have stores manned like this due to their desire to push folks to online. read more

Pickup order area has reserved parking that is typically halfway filled with regular customers for parking...just empty cars taking up spaces. Then you sit for over an hour and a half for your order that may or not come out. They regularly shut down pickup area due to staffing shortages or whatever else excuse, without notification. They can't handle the customer pickup areas at all for regular customers, Uber or Spark, and whatever other drivers I've talked to all waiting and frustrated. Should end this service, cause it's horrible!! read more

The check out makes no sense And the lady tells 3 people to go infront of us in line which made no sense. While with a baby? Lmao. Insane. read more

I rarely would rate a Walmart a five but this one is somewhat more unique. It is located in a small and tight shopping center with several places to eat and shops along with offices. You have to park in the parking deck but you get 3 hrs free parking the parking deck is attached to the Walmart. The store is a Supercenter but a small one. The shelves are well stocked which is amazing considered how crowded it was and how much people seem to buy here a one time. The employees were on top of things and very helpful. The store was clean and checkouts seem to keep moving so there was no waiting, this was with self checkouts. I am in town for work and this was close to the hotel. But most shoppers were local and seemed to be doing their weekly grocery shopping here which days a lot in itself about the quality of the store at this location. read more

Poor customer service, they need to keep attentive associates. When I was in self-checkout a few days ago, I noticed that one of the machines had issues. I tried to alert the associate, but he deliberately ignored me. He was chatting with another associate. I ended up using the Walmart app to pay for my stuff, which took an extra few minutes. The entire layout of the store is ugly, it made more sense to keep beauty products next toiletries and the bread next to the baked goods. Plus, the new layout also makes it difficult for customers without merchandise to leave the store; I assume this is an anti-theft design, but it makes it difficult for honest customers who didn't find what they need and want to leave the store. read more

Maggots found in my fruits that were rotten ! I will never return ! I rate 0 stars ! read more

I visited the photo department at this Walmart to print same day pictures. The machine ran out of ink and needed the cartridge changed. I requested assistance from a young lady stocking the shelves in that exact area and she stated she would find the person who works in that department. I waited for more than 30 minutes and then she returned with an attitude with her earpiece in her ear talking casually to someone on the other end. What disrespect. She told he would be with me in 10 minutes. No one showed up for another 20 minutes. My photos were locked in the computer so I couldn't retrieve all of my photos. I went to the service desk to speak to a manager and they acted like that was totally impossible. The attitudes of all the employees I dealt with on this day was horrible. Very poor customer service. If you don't want to work, give the job to someone who does without an ATTITUDE! read more

I absolutely despise Walmart...lol...like, if I had to go there, I'd pay someone else to go for me instead. It's always like 2 lanes open with a million customers waiting & rude, unhappy-looking staff. Well, I went to this one the other day specifically looking for VSU t-shirts. I found the most in the men's section, but there were a few in the women's section. They fit very small, so you will have to go up 1-2 sizes for comfort. The lady at the fitting room was kinda friendly. She was there gossiping with another lady, so I had some entertainment while trying on the tight VSU shirts. Once I was finished, I went to the self checkout. All the cash registers were taken. I waited and waited & finally saw a man leave, so I ran up to it. He hadn't paid. I asked the cashier to void his order since he left & she said he left to go get money. As I waited, all the people behind me got the other registers. I mean, how long do we wait for a moneyless customer to come back? I literally waited almost 10 minutes & ended up hitting the cancel button myself. Even that required her approval. By then, she skipped along to someone else & didn't void it. Finally, another register was open & I was able to check out there. SEE, this is the reason I despise WM. They are slow & never are prepared for quickly checking out customers. I have stuff to do! My advice = Go to Target!! :) read more

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Best service in a convenient area also big and lots of everything in stock. Would recommend

HORRIBLE, HORRIBLE night manager with a terrible attitude, very snotty comments as I was trying to check out at closing time. She would not allow me to make a purchase after I was in the store before closing and in line with 1 item. There are other places to do my business without experiencing this kind of behavior. If I could give less than 1 star I would. read more

Why am I waiting over a hour for my grocery pick up? It's ridiculous at this point. But let's not talk about the lines inside the store. They are to the back of the store. Y'all renovate for what? At this point don't even waste your time on coming here. read more

They have been going through some sort of remodel in the colonial heights store. They cut it down to one line to wait to check out. If you have more than 15 items, you HAVE to go through the 2 open checkout lines. Tonight I went in, making sure to only have 15 items. The main line is wrapped around into produce. I walk up and look, 7 self checkouts are closed. I have been spending around $1000 per month on groceries at this store, but no more. I drove to Food Lion, and was in and out faster than I would have waited in the line at Walmart. I am done spending money at a place that can't have a little respect for my time. read more

I ordered pickup for the first time today and scheduled it from 7pm-8pm for pickup, my order was delayed twice and then finally at 7:40pm was told it was ready. I got to the store and all of the parking spots were full for pickup so I had to wait for one to open then had to fight for a space to pickup because of some many people pulling up at the same time. I got there at 7:58 and clicked 'here'. At 8:44pm I finally contacted support and asked what the deal was, they responded short staffed. The entire hour I was here before contacting support ONE person got their order. Ridiculous wait time. Don't accept these orders if the store can't handle it with staff level. Had to contact customer support TWICE to see what was going on. Saw 4 people doing carts while waiting. My husband went up to the pickup area at 9:50pm and they refused to allow us to grab the food that was already paid for and finished even after 2 hours. The lady that was parked beside us at 10pm had been waiting since 6pm to get her order. Manager was not helpful what so ever just kept telling us to wait. I didn't get my ordered food until the store closed at almost 11pm!!!! I would NOT suggest getting a pickup at this store ever, this store is a joke! read more

DO NOT GO TO WALMART FOR AN OIL CHANGE, EVER LIKE WHO GOES THERE FOR AN OIL CHANGE...LESSON LEARNED OIL started leaking after my "oil change" , and immediately after leaving the parking lot my oil Light came on saying i need an oil change then I heard a rattling noise then my car shut down on me and would not crank up....NEVER AGAIN!!! read more

Worst Walmart ever been too. Don't go shop there. It's always busy waiting in line and employees running self checkout need customer service training. One of the employees just stands in corner doing nothing at all. She doesn't help customers who ask for help because scan gun in self checkout isn't working to scan bulk items. She yells back at them "You can figure it out yourself". I don't know employee name because her name tag was hidden. She was tall and wears a wig. She always stands in corner with arms folded at chest. Maybe she is manager that works evening shift? I don't know. All I am saying to people don't go to this Walmart. Drive 20 minutes to another Walmart. This one is super busy, everything is behind a lock, and the employees are super rude and need training. I hope management sees this review and are ashamed of themselves. Probably not though because some people need morals and don't know how to treat others with kindness or decency. Good luck if you shop there because it's always some kind of experience. I won't go there again. And oh yeah Target is right across the street literally so go shop there. read more

If I could give it a 0 I would!!! I don't know who thought this one line was a good idea but it's the ABSOLUTE WORST IDEA EVER!!! You are guaranteed to lose customers!! I watched 5 people in 2 minutes leave baskets full in the middle of the isle after seeing the ridiculous line going to the back of the store!!! read more

Poor job , ordered 4 tires and was told that they would only install tires that match door jamb , i have had 3 sets of tires installed on truck no problem the wheels are 20 inch wheels but the jamb says 17 inch thats a different one for me cant get in touch with anyone ended up cancelling order will never shop at that Walmart again.... read more

This rating is only for pickup of items ordered online. Today I picked up an order for my wife and after waiting for 35 minutes I flagged down a young lady by the name of Leslie. She looked up the order and verified that although my wife called when I arrived, they never showed me as being checked in. Thanks to Leslie's hard work and dedication and perseverance I was blessed to have her deliver our order to our vehicle. Leslie, took the initiative to perform above and beyond to provide excellent customer service. She should be recognized by her management team. read more

The store was nasty from the parking lot to the store no clean baskets the parking lot full of dirty shopping carts and the store just opened up . They saying forget the cleanliness of the store forget Covid is going on forget the health of the employees and the customers thuds is unacceptable you guys Hattie get it together today not tomorrow I will call and report you guys to the covid hit line and channel 12 and 8 news they waiting on a story for people not taking covid set read more

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There should be a -5 star rating available for the Auto Center in this Walmart. After a month I am still too mad to leave a review that doesn't seem over zealous. I would not recommend ANYONE go to this place for service extremely rude and slow. read more

I have not ever had the lost prevention manager call the police on me when I just need a price clarification. I waited over 30 minutes could not even get the employees that was help me name. Because all of them turned there name badges around and ran to the back of the store! I video the whole episode. My suggestion is for you pray before you enter this location you will need it. read more

The customer service at the Walmart in Colonial Heights is horrible and the grocery pickup is laughable! I waited 40 minutes for an order they emailed me about stating it was ready! They do not deserve 1 star.... I will not be using this Walmart ever again! read more

Automated system is doing exactly what it's designed to do: NOTHIN Thanks Walmart for showing me how a system is not supposed to be run. Automated system hung up on me a few times. Too bad! read more

I have literally had to order curb side pickup and had to walk inside to tell them to answer or get my order ready an hour after the time I actually put! I have complained to corporate and for what ? They do not train these people to do their job and it shows they do not reprimand them and it also shows they walk around like I have no other appointments with businesses who do have employees who want to work and do a good job! Do not waste your money or your time at this circus! Report them to corporate all you want they do not do their job to make sure the store manager actually does their job to keep their ratings low! This would seriously make the owner roll over in his grave his hard work went to poop! This Walmart is by far the worst I have ever been to! read more

Had to drive around the parking lot 3 times before a spot opened in the curbside parking area. 8 parking spots but most were filled with empty cars. Ended up leaving after waiting an hour. Tried calling the number on the sign and it makes you leave a voicemail which helps none. I guess it's back to Petersburg where they've always brought our order out in a decent amount of time. read more

What a crappy place to go to. So many employees pushing those huge carts around and blocking up isles shopping for pick ups. Also Walmart doesn't stock the shelves very well. They either low on stock or just out. They also have a habit of just cramming items into a spot that isn't for that item. I do not buy meat there because it doesn't last more than a day or two. I expect it to not go bad so quickly. The meat department frequently sell meat that has expired just like the dairy department. Why do I go there save them money by going through the self checkout registers, because they don't have but a couple people attended registers open and the lines are long. Walmart isn't fun anymore, it's a disappointing experience. It will never be fun like it was when they first opened. So sad. I wish I could only give a half a star. If we all could stop this place and support other store's, Walmart may rethink what they are doing. Sam Walton never intended for his stores treat customers like second rate people but like we all were welcomed and respected. God rest his soul. Walmart has shown the world how greedy businesses can be. They are thieves and we just take it. read more

Bought a Perdue chicken at $1.22 a pound only to get home to find 2 neck in the package. Over a pound of chicken neck. A Perdue rippoff.

Yo don't go here. It's like a Pink Floyd 80s music video gone bad. We as Americans are better than this! Go anywhere else! Don't do it! Yo aidrian I did it! read more

I've DONT same day pick up twice and they messed the order up twice. I will never visit this Walmart again even on a regular. I'll just go to Petersburg or Chester F them! read more

Ordered a cake from the Walmart supercenter in Colonial Heights for my granddaughter's birthday picked it up yesterday when we got up this morning and had split right down the middle. I read more

Walmart Supercenter - Grocery Near Me - Colonial Heights, Virginia

The employees are nasty Walking through the lanes, they will not move out of your way. I am the customer, really read more

Tried to do pickup twice there this past week. Waited 3 hrs to end up canceling my order because they kept saying it would be ready every thirty minutes. Then replaced that order to get a text that it was ready, waited 40 minutes no one answered the phone. My husband went in, and they had 2 of our like 16 items that they were actually able to fill, because the other 8 were "out of stock". When my husband went in the pick up people were playing on their phones. While the bags for everyone's order were scattered over the floor. My husband was told "we are five days behind" read more

This location of Walmart needs to be avoided. Went grocery shopping Sunday around 2pm. Did not get out of the store until 430. I spent 40 minutes just standing in the checkout line. Only a few lines open. Cashier was new and so slow. If I could give 00 stars I would!! read more

I've been to some horrible Walmarts, and I can honestly add this one to the top of the list. There are exceptions, but WAY TOO MANY employees just standing around doing nothing, screwing around with their cell phones. Slow motion is the norm unfortunately. Parking lot is a garbage dump. Carts are rarely available when entering the store. Items often on the floor in the aisles. Stock is rarely rotated properly...SO BE CAREFUL WHEN SELECTING PERISHABLES!! (more laziness). AND THE MOST FRUSTRATING....ABSOLUTELY RIDICULOUS INCONSISTENCY OF AVAILABLE STOCK!!!! No need to complain to management...obviously the main problem. You can just look at them and realize they don't give a darn. SHOP ELSEWHERE!!! Whatever $$$ saved by shopping here cannot offset the feeling that you are being disrespected. [I WISH I COULD GIVE ZERO STARS] read more

There is a reason this Walmart is called 'The Jungle' by everyone I know (friends, family, et cetera). This store is an absolute MADHOUSE. Never enough registers open, place always seems dirty and disheveled, and don't even dare try to bother employees for ANYTHING. I just got done trying to phone them about if they're carrying a certain product and I was on the phone listening to it ring for TEN STRAIGHT MINUTES before I hung up. This place is open 24/7 -- why the f__ can't anyone answer a friggin' phone?? It especially annoyed me when the automated voice kept saying "You're call is very important to us. Please hold as your call is being rerouted to the next available line".. Um, obviously my call is NOT THAT IMPORTANT if I was on hold for TEN F___G MINUTES. I'm not at all surprised, but that's just as sad to admit. I shouldn't have to get used to how crappy the service is at a store. The nonsense I've experienced here (whether in there shopping alone or with others) has never, EVER changed. Same ghetto crap, same country foolery, same ol' same ol'! That's utterly pathetic! I've been in Walmarts where the Managers have actually come out of their hidey holes to see how customers are doing and even help their employees. This Colonial Heights location should be ashamed of themselves! read more

It's a Walmart Supercenter. Like every other Supercenter I've ever been to, nothing special.

I have been to Walmart Super Center and it is always crowded. I am able to find mostly everything I need. But the parking place is crazy. It's impossible to find a good spot when there all taken. It can get nuts. . read more

This is the best Walmart I have ever been in and I have visited many. It is well stocked and the employees are friendly and go out of their way to help read more

Had a pick up today something I ordered online. It would have been quicker getting myself. I waited 28 minutes to even be seen at the pickup desk. No sense of urgency or customer service. I really hate coming here and rarely shop here because of that fact. read more

My family and I recently visited Walmart. This trip proved to be very uncomfortable and disrespectful. I realized we were being racially profiled. The kids didn't notice this. I did. Different staff members tag teamed following us throughout the store. While waiting in line at checkout, two staff members crossed in front of cart to look at it. Crazy! I work just like you do. I am done shopping in that store. Why treat people like that? read more