Restrooms are dirty. I have a major back injury and they don't have enough electric carts so I can't actually shot here just get 2 or 3 things before I can't walk anymore. Zero customer service skills when asked about the e carts. Need better training read more

Grocery pick up is a joke. Orders are never ready in the hour time window you select. There is never a manager to talk to either. 3 times I've ordered, 3 bad experiences. read more

Worse than your average Walmart. Very dirty, customers at this location are animals, and organization is terrible. The only reason it's not 1 star is because the deli employees are very good. They're always available and work quickly. read more

Auto Service Dept: Wife took her car their to have the oil changed. By no surprise we found out quickly we were dealing with incompetent idiots. Now, I wouldn't let them change the oil in our lawn mower! read more

Why is it that every single Walmart is now opening for less hours yet charging more money for crappy produce, electronics etc! This location sucks! Closed at 12:00 am!? Always closed! Does anyone work anymore? I say no! Walmart and all other stores make it easy for people to keep money in their pockets. I'm good with that! read more

I had to get plates this morning and wanted to pickup the movie Logan. Since the BMV is so close I went here. Well when your experience at the BMV is more pleasant than Walmart there's​ a problem. I will avoid from now on I suggest the same for everyone else. read more

I stopped in to pick up a few things on a road trip. I asked a worker where the Chapstick was only to get a blank stair and an "I don't know." So no help there. Then Waited at least ten minutes in the self help line to help myself, while two other customers waited for an attendant to help with the registers. No other registers were available. Upon exiting two employees were seated on the ground not far from the door smoking. I'm glad Walmart pays their employees to leave customers with no help and in a cloud of second hand smoke. Unsatisfactory! read more

Haven't shopped at a Walmart in a long time. Thought I would give it a try again since it's cheap and has a large variety of merchandise. So here I am waiting in line still to check out (15+ minutes). Now I remember why I don't shop at Walmart. Not enough cashiers, card readers not working, store is dirty, kids crying, parents swearing at them. Overall an unpleasant shopping experience. read more

Zero stars if I could. Never anything I need stocked on the shelves but if you check the website it says it's always in stock. Horrible inventory management clearly. Can never get through my shopping without third party seller trying to get me to switch internet service or buy a photo package...always something. Precisely why I'd rather just utilize target and their drive up services. Esp being 36 weeks pregnant and coming for something just for it to be out of stock...then again i shouldn't be surprised. The only reason I frequent this WalMart is because pharmacy and the staff there is amazing. read more

The tire and lube department is absolutely horrible at the Hilliard location. Customer service they know nothing about! Take your time and money else where! read more

Sears, Kmart, Woolco, all these stores were on top of the retail world all had tire centers, when you go in at 2:45 and they close at 6:00 and refuse to take a tractor tire that you tell them you can come back later tomorrow and pick up (because it may fall out of the system) you know there days are numbered. On top one day and going out soon. read more

Car leaking from oil filter morons can not do a proper oil change. Location in Grove City will not fix the problem. I do not live in Hilliard was around there doing Christmas shopping. Second time with oil change problems at Walmart last time they almost stripped the cap. Guess let my engine lock up and sue them for a new engine. No wonder the oil change is cheap because the workers can not do them. It's nice to know Walmart is getting into the Banking business when they can not do anything else right. read more

This had to be one of the absolute cleanest, well organized and decently staffed Walmart I've ever been to. Shelves were stocked, and very neat. read more

I ordered online on 11/13 and when I when to pick up my order, after receiving the text that it was ready, the employees had no record of my order even though the money was taken out of my bank account. I was informed that I will not get my money back for 3-5 business days. When I talked on the phone with customer service (for about an hour), they placed the same order for the following day. When going to pick up my order on 11/14, the same thing happened. So, I not only was not able to get groceries, I am now being forced to wait 3-5 business days for double the amount of money. I am now unable to feed myself or my 2 kids for another week because my only money is being held for groceries I never received. Since no one on the phone was able to help me, I was forced to go into the store and put myself at risk (even though I am high risk for COVID-19 complications and should not be out in public). I spoke to a manager there to try to find a way to feed my family for a week since Walmart wasn't able to fill my order and is holding my money. The only thing they were "able to do", after another long conversation on customer service and a heated argument with the store manager, was to provide me with a $25 gift card (which will not feed my family of three for more than 3 meals). I am a frequent customer for online ordering and expected to be treated with more understanding and respect. I have worked in customer service for nearly 10 years and I have never seen/received such poor service, management, and helplessness, especially from such a large corporation. I am extremely disappointed in Walmart and am now more stressed than ever. I am most likely to never use Walmart to shop at ever again. If I could give Walmart 0 stars, I would. read more

This has to be one of my favorite Walmart I have been to. I had stopped by here once before driving across country and I remembered well how much stuff they offered at such a good price. This place is so big that you must give yourself adequate time to browse around. I ended up with lots of different things I was looking for plus more. I liked the fact that they had self checkout. I wish the Walmart by me was half as good. This location definitely deserves the four star I'm giving them. read more

Has a wide variety of items. They have a decent staff and ok prices. Not a bad store overall but I would rather go somewhere else

Their gluten free section was terrible. Not a large selection at all. Meijer across the street is much better.

I would strongly suggest working on customer service. The employees I have come into contact with are not friendly at all and some being completely rude. I have also noticed on several occasions when I have needed help rather it be toys, women's, grocery I can not ever find anybody. I have come across employees walking around to ask for help in a certain department and they actually just said it wasn't them and kept walking. It would be nice to also find an employee who is half way knowledgeable about their department that can actually assist you. Customer Service should be able to assist you and be friendly or at least willing to help. It makes never want to shop there. read more

Most workers hate their job as you can tell by their attitudes! Customer service desk needs pleasant workers to deal with. Off to Tuttle I will go! read more

I am not at all proud of this but I love Walmart. They are hard to come by where I live but whenever I am near a super center I love to stock up. I first discovered this Walmart when I was driving across the country and stayed at the la quinta across the street. I loved it and on my recent trip to Ohio I had to stop by again. It's open 24 hours a day which is very convenient. I've gone late at night and did not feel unsafe. They have the same products you would find at grocery stores and target stores for less. I could spend hours looking for deals here. I was able to find a cheap measuring cup I had been looking for that I could not find anywhere else. I also got a great travel pillow and spatula for such reasonable prices. I also stocked up on food items. They have self check out. I love this because you don't have to deal with any employees and I do a better job bagging. I would totally come back next time I am in Columbus. read more

I was not greeted when I walked in, but that's no surprise. When I checked out at Register 19 w Cashier Scott, there was no problem, but when I left, Greeter Karen stopped me and asked to see my receipt. I informed her that she lacked the authority to demand a receipt, since she was neither Asset Protection not a member of management (having been a Greeter before, I was aware of the policy). She started yelling for security into her walkie, at which point I walked away. I felt like she singled me out because I look young and was dressed in black w prescription sunglasses...I bet if I was 60 and wearing a suit, she never would have harassed me. I called 1-800-Walmart about it and got a call today over the issue, but all they did was apologize and defend their greeter. I will not be shopping at this store anymore, as I will not spend my money in a place that treats me like a criminal when I did nothing wrong. read more

Recently i shopped at Walmart. About a two days after my purchase I realized Walmart had sold me a box of half-and half coffee creamer and gallon of milk that was Expired. The cream and milk was outdated by a month i would definitely not recommend this Walmart. read more

Went in for a simple battery change... the mechanic forgot to replace two cables on my power distributor and my car went into limp mode and locked up a mile down I70 with the engine overheating. NOT safe. I didn't have the necessary tools to remove the mounting bracket on the side of the interstate in the dark and ended up having to get a tow... Great price on the battery, but waiting over an hour for a tow truck and footing extra expenses for transportation and repair while missing valuable work time, I would have been a lot better off going to the dealership. Over $250 for a $100 battery swap... 0/5 read more

We prefer this Wal-Mart over the Georgesville location. Living almost smack dab in the middle of the two we almost always go here instead. The only time we do not is when we are headed in the other direction already. Anyways, I needed a cake for my daughter's 3rd birthday. I had called the Georgesville location for pricing info and actually called back to place an order ((twice)) and no one answered the phone. I wanted to order from there as it would be more convenient for my mom to stop there and pick it up. So, I called Hilliard Wal-Mart which answered the phone IMMEDIATELY and got me batched to the bakery. I place my order and 2 days later changed my mind on the cake flavor and again was instantly connected to who i needed and my experience so easy. We picked up the cake the day of her party and everyone LOVED the cake....couldn't believe it was from walmart. Very fresh and yummy!! Would definitely order from here again! read more

This Walmart is one of the absolute worst places I've ever shopped. The customer service is terrible, the wait times are long no matter what time of day and I every time I go, I swear I will never return. This last encounter is the absolute last time I will ever step foot in this store. This Walmart has a long history of terrible service. Just about every time I've been there and step up to check out, I'll say to the cashier, "Hi, how are you?" and more times than I can count, I get this response, "I'm tired!" Hmmm...ok, I get that...you've been on your feet all day and want to go home, but I just got off a 12 hour shift myself and this is the last thing I want to hear. Several times, we have seen employees parking in the closest spots to the front door hanging out in their cars on their break smoking cigarettes and reading the paper. Very frustrating when we, the customer, had to park far away. Have had trouble getting help in their photo dept. more than once waiting a long time for someone to arrive. During the busy holiday season, it is not uncommon to have wait times in excess of 40 or more minutes to check out. Don't they forecast and account for business volume? Due to many bad experiences, we have not been there in a few years. This week, I needed a part for my grill and thought I'd give them another chance. Stopped into the garden center and noted an employee sitting on a stool watching people come and go. I greeted her again with "Hi, how are you?" and got "I'm hot!" as a response. Ok, I thought, no need for further discussion. I found what I needed and got home to realize I bought the wrong item. Went back the next day to return the item. It was 10:30 am on a Monday. There were THREE Walmart greeters huddled together by the front door. One gave me a sticker for my return item. Unsure what the other two were doing but appeared to be doing nothing. As I made my way to the customer service center, I noted very few shoppers in the store. There were at least 4 or 5 cashiers with no customers in their lane. One was wiping down her station keeping herself busy. Another was blowing on a pinwheel at her station while talking to a colleague. Much to my dismay, I arrived at the return center to find a long line snaking out into the common area and ONE person manning the register for returns. I turned around again to see all the idle employees as more customers lined up behind me for returns. I waited a few minutes to see if someone would open another register. Seeing that this would be a bit of a wait, after 5 minutes, I asked a passing employee to please see if someone could open another register in customer service. She was quick to tell me , "No, we are understaffed." I pointed out all the employees standing around without customers doing nothing, but she just walked away. A few minutes later, that same employee came to open another register and finally called me. I thanked her for opening another register. She did not respond. When I checked her name tag, it said "Customer Service Supervisor"!! Wow! Hey Walmart, its not that hard. Nothing has changed over the years. One thing is for sure, they are consistent. Consistently awful. Target is around the corner and runs circles around them in regards to customer service. Either way, I would rather drive across town and/ or pay more than to ever give this store another dime of my hard earned money or another second of my valuable time. read more