Hands down the best Dollar Tree in Iowa City. It's been open for less than a year, and I was…read morefinally in the area long enough to stop by. Super clean store, featuring a wide selection of merchandise across all price points (remember, Dollar Tree isn't just $1.25 anymore), a large refrigerator/freezer section, and several aisles of groceries, including brands you might find at Hy-Vee, Walmart, and more. They've expanded their special foods, and I came across several healthier options. A nice place for cards, party supplies, helium balloons, seasonal items, snacks, cleaning products, office supplies, and much more. Friendly staff each time I've visited--large parking lot. Recommend!

Service, selection, and value. The store is nicely kept and cleaner-looking than before, and there…read moreare many good quality products that cost less than places like WalMart, a store at which I hate to shop. I thoroughly enjoy the DS shopping experience.

Kohls hired a company called the retail equation. This company has convinced Kohls to deny returns…read morethat FOLLOW THEIR POLICY. I personally have never returned anything without a receipt and on time. Suddenly they said I couldn't return a DEFECTIVE purse, ordered online, with receipt. I DID NOT get a verbal warning. In the past couple of years I shopped for my elderly grandmother, my two kids, myself, my husband so maybe use some critical thinking skills when you look at a list of returns......maybe they are for multiple people in a family. I admit, I did things like purchase 10 pairs of shoes so my 95 year old grandma could find a pair that were comfortable. I did the same for clothes. I told the cashiers exactly what I was doing. I also admit I returned 9 pairs of shoes and multiple items of clothing and explained to the cashier why. My grandma can't go to the store like so many others that are home bound, so congratulations you have made it harder for the elderly to get things they need from your company!! Shameful! I also did the same for my mom who had Alzheimers. Some of my returns were because I received dirty and /or defective stuff from orders online. Lack of packaging is why for most. Delicate items like bras came snagged and dirty thrown in a box. I received sizes I did not order. Do you expect me to keep wrong sizes? I did order some things on accident because the items were in my cart. My bad! I pointed all of this out when I returned the items. How exactly are we to shop online without having returns when the store doesn't have it to try on or to look at colors and styles? I am now stuck with a DEFECTIVE purse. How is this even a business tactic? Who would think it is a good idea to not allow valid returns abiding by the company policy? Customers won't go back concerned it will happen because no guidelines are provided. Kohls refuses to tell customers how many VALID returns are allowed which is extremely unethical. I did the dispute process which is a joke. Kohls confirmed I had too many returns. How many is too many.....no one will ever know. Are you forcing customers to keep merchandise to increase revenue? That is sure what it seems like because I am not a criminal or committing fraud.

On April 18, 2020 (during quarantine and this store was open for pickup orders) I ordered a Dyson…read moreBall Animal 2 Upright Bagless Vacuum for $423.99. I ordered the product online and picked it up at the Coralville Kohls location. My order was ready for pickup 1 hr and 34 minutes later. I was excited! I told the guy to place it in my back seat. I went home and placed the box near my door. After eating dinner and relaxing for a bit, I noticed the box was disfigured. On one side it wasn't professionally packaged. The box seemed like it had been used or ripped open before. My gut instinct was, "please god, don't let this be a used product!" It sure was. I was angry and so many emotions ran through my head. I could not believe it! I started opening the box to find the whole product not professional wrapped or organized in the box. It looked like someone used the product and placed it into a big bag and stuffed it into the box. The Dyson cleaner head had human hair and debris attached to it. The body of the vacuum looked used and not clean. The Dyson bin had dirt and other filthy stuff in it. I couldn't unravel everything as I was totally disgusted and pissed off. This product was a lot of money and they gave me a used one. This was BAD customer service. I called Coralville Kohls location since that was where I picked up the item. I told them they gave me a used product. The guy said they couldn't exchange the item because the store was closed and I could return it when the store opened (which was pending b/c of COVID19). I told them, they were quick to accept my money for the purchase, why couldn't they exchange it for a different one. I got nowhere and they were not empathetic to the situation- another sign of bad customer service. They didn't apologize on behalf of Kohls when this product was at fault. I then tried customer service support online and on the phone (the Kohls corporate number), which both took over 30 minutes to get a person. The online support took 32 minutes and the phone representative took 44 minutes. The online support woman reiterated the same statement as the Coralville guy about returning the item when the store opened. Her responses were really slow, like 5 minutes to respond. This was another example of bad customer service from an online feature. It was a long wait to get a representative online, and then they reply slowly. It was also difficult for her to provide clear and understandable answers. The woman on the phone ended up hanging up after being on for 4 minutes. I had to wait 25 minutes to get someone on the phone again. Whether it's a faulty phone system or rudeness, it's still bad customer service. This time around, it was a different woman and she helped a lot. She was able to send a UPS guy to pick up the product and then issue a refund on the product. I was happy that we started the process of issuing a refund. May 6th, 2020 was the 10th business day since Kohls received the product (doesn't include shipping/receiving which was 3 business days) and quarantine was still taking place. I still didn't receive my refund of $423.99. I called customer service and waited 42 minutes. The guy stated that my refund wasn't completely done so it never went through. I was really upset. He put in a new request and said he would flag it so the reimbursement people can see it and process it quickly. I received my refund three days later. Through this experience, I've learned that Kohls customer service sucks and they don't put the customer first. They can improve their customer service by addressing some of the topics I mentioned above and the wait time. Also, shame on the Coralville Kohls staff who took advantage of a customer during the pandemic. I hope no one has to endure this type of experience.

In short, male assistant argued with me about a sale price. He was rude and firm. He continued to…read moreargue with me. I couldn't handle dealing with this, person and left my entire cart of items I was going to purchase and walked out irate. On my way out a lady told me how she has troubles with their rudeness As well. I demanded to speak with the manager. My phone call from him was not satisfactory. I found the same item on line for even less than my complimentary apology.

I do like JC Penney, especially since I've returned to working in a business-casual environment…read more Something is always on sale, but with that comes inventory that's really picked over; at least in my case. I either wear a very common size, or they only receive 2 of my size per style to begin with and don't restock very often. JC Penney has a petites section, which I take advantage of. I have shorts legs and very large thighs, so this department is a saving grace. Again, sizes can really be picked over if you're a 6-8. I find this to be the case at the Edgewood Rd. location in nearby Cedar Rapids, too. I visited the location at Coral Ridge Mall today for undergarments. Specifically, shapewear. Very picked over in this area, but I did find something that will work. Finding an open dressing room was another story. Most of them are closed, so you might have to wait to try things on. Customer service has always been outstanding here, albeit hard pushes for their credit card. Today I was asked twice about saving 30%. I finally had to respond by saying, "I don't use credit cards." I know employees are only doing their job, but saying 'no' once is all it should take. Store is typically clean and tidy, at least through the week when I shop. Merchandising hasn't changed at the Coral Ridge Mall location since my visit a month ago. Displays and inventory all looked the same. Nothing new caught my eye in the women's clothing departments. It appears that once they've stocked for the season, that's it. I spent several years in retail, so maybe this is just more noticeable to me. A do have a complaint as far as a company policy is concerned: any rebates you earn (say around Black Friday) are given to you via a Visa debit card. These Visa cards have a very short period of time in which they can be used. I received a rebate card of $10 in December and the card expired in June of 2022. 6 months is not long.

Tucked away kinda near Hyvee, this store is not obvious from the road, but well worth the search if…read moreyou find it! It's got some fresh veggies, frozen meats, and the usual canned/jarred goods. My favorite thing to buy from them is the sweetened bean mixture for making halo-halo shaved ice! They sometimes have fresh baked goods!

I have been a customer of this store for many years, but I want to add some things that are…read moreparticularly relevant in a pandemic. This store is very open, with a lot of room for each aisle and so being physically distant from other people is very easy, and I have never been in the store when there are more than 4 people, including the cashier. They have rice. And ramen, two things that have been in short supply. They also have some fresh produce that is good quality and a good value.

Customer service is bad. Not fri, poor communication. Slow. Rude. I don't know whether to feel bad…read morefor them that they're unhappy and wanna take it out on the customers or just be disgusted with their attitudes..usually falls to bad management.

The wait time for prescriptions is stressful. They seem to be under staffed. This has led to delay…read moreobtaining my prescription. There wasn't communication when there were issues. I have missed a couple of days of my medication due to these issues with no assistance from their team.

Always helpful, owner on site and helpful. I like the deli for a quick meal to go.. generally have…read morewhat you want for small town grocery!

Everything. Most items are either expired or about to expire. Parking is horrible and they really…read moredon't carry items that are typical family are buying.

I want to take a moment to thank the West Side Store in Muscatine for reminding me just how…read moreimportant kindness and compassion can be. On August 28th, I had the unique opportunity to experience the atmosphere of the store firsthand while waiting in the summer heat for over an hour until help eventually arrived thanks to an outside party who stepped up for me. During this time, I interacted with one of the female clerks, who certainly left a lasting impression. While I had hoped for a little understanding and maybe the chance to call my family for assistance, I was instead treated to a display of sharp wit, snippy remarks, and a snarky tone that made it clear she had other priorities. It's not often that customer service manages to turn a simple request into such a memorable moment. In a way, I'm grateful--it's not every day you encounter staff who can show you exactly what not to expect from a neighborhood store. Her approach was so striking that it will stick with me for a long time. For anyone visiting, I'd recommend coming fully prepared, because you might not get the kind of support you're hoping for. So thank you, West Side Store, for teaching me patience, endurance in the heat, and for giving me an experience I won't soon forget. Sometimes the best lessons come disguised as customer service.

When I traveled to Muscatine to go to my daughter's soccer game, I had to stop for gas on the way,…read moreso I stopped at the West Side Store gas station. The man working was nice and friendly. I bought some coffee and my fiancé got a cappuccino. I went to use their restroom and one bathroom was out of order and so I used their other bathroom which was kind of dirty inside and looked like it needed a little tlc. I did, however, like the location and convenience of this small convenience store and gas station and that they had a good variety of both food and drink options available for sale.

I went to this Hy-Vee gas station and purchased gas here. I did not go inside this time, but I have…read moregone inside in the past to purchase lottery tickets and firewood. There was not much traffic when I went there this time, but in the past it's been busier. I used my card at the pump and pumped my gas. Overall, pretty nice gas station. I will definitely be returning for gas at least.

Generally the cheapest diesel in IC. Easy in and out with easy pay at the pump options. The best…read morepart however is the discounts on gas with the fuel saver program. Money saved based on what you buy. We save between 30 cents and $1.25 each time!