There's a little old man who works the front door on the grocery side for entry, I would just like to say there has never been a moment I've entered or left and he didn't smile and greet us,, out of all of your employees this particular old man is the heart of my family and my friend group each one of us adore him and could point him out in a crowd, he has never failed to show a friendly smile and is honestly the breath of fresh air this store has lacked. Out of all of your employees he is the only face I can recognize and I can say he deserves a raise if not a promotion! Put him on your bill boards put him in the commercials. That's all. read more

Ordered groceries to be delivered. Watched the process and then the order was on the way. Then when it was a minute away it just stopped. After a day of it being "delayed", we simply wanted to cancel it. They refused to allow the cancellation. You can't talk to anyone about due to their infatuation with AI (which is horrible as well). This is why we pay for a Wal-Mart membership???? read more

Managers are too lazy to assist customers. Calling corporate you cranky bat! Just start scooping the fries in the bag... oh wait you would prob forget to put the fries in the bag. read more

Went to pick-up an order in auto department. Could not receive any help what so ever. Waited 30 minutes tried to get help picking up a set of tires. Never did get help I left without my tires. Talked to two different people. read more

Walmart is great for prices but hey, it's very tiring due to all the people and the size . . . so I always avoid it if possible!

Just like any other Walmart. Lots of items. It was clean and the staff was good. The lines were not that long. So i was in and out in no time read more

I had an oil change for my truck (1996 7.3L old body style F-250) in decent shape and worth quite a bit for an older truck. When I was finished with the oil change, one of the technicians said, " That piece of $#!+ truck is almost ready" (not knowing I was in the room). Very unprofessional service. I expect the same level of treatment regardless of my vehicle. I was even offered a free oil change in the future but regarding principle, I'd rather do it elsewhere. read more

I'm very irritated as I write this. I have placed multiple orders at this location. I've given ample opportunity for them to get it right. I'm done! Today, I ordered a Keto bread. I was okay with a substitute that was low carb. What did I get??? CINNAMON SWIRL... loaded with sugar. The substitutions make no sense. Not o let that, but when you are in the store, the "shoppers" are timed. They run into people and can't stop to apologize, as they will be late pulling their orders or so I was told by one that ran into my heal with her cart. Come on!!!! I will wouldn't recommend this location or Lynn Garden location, as the same is true there. That is, unless you don't care what is substituted. Then you're good. read more

Cheap tires just takes forever to get them on. I know everyone is shorthanded cmon people

Took my car there to get the oil changed and it has leaked oil ever since and they won't do anything about it. Don't trust your car to these people. My car is ruined, can't even park it in the driveway read more

By giving this cramped, ratchet junk hole 1 star, I feel like I'm doing Walmart a favor. The moment I walk into this place I automatically feel unsafe and dirty. Let's be honest here- the only reason anyone ever goes to Walmart, especially this one, is because it's slightly cheaper than Target. I clutch my purse so tightly my hand starts to cramp up. The other day, my older sister and I took our grandmother to Walmart (big mistake going there) to get a smart watch as she saw ours and gained interest. On our way to the electronics department, we had to dodge several "obstacles", if you will, such as screaming babies with their careless mothers and randomly placed kitchen appliances. As we voyaged through the depths of the massive building, we got increasingly concerned and annoyed. There was either an overly judge-mental or sketchy person at every corner, giving you dirty looks no matter what you did. How comforting! After overlooking the mass amounts of rude glares we received, we made it to the electronics department. When we got there, a rude looking lady that looked like she just got out of prison waddled over, self-humiliatingly smacking her gum, and asked us what we wanted. We told her what we wanted, and she snapped that she wasn't at liberty to help us get it and that the "tech guy" would be here soon to help. Wow. There was another employee behind the counter with his earphones in, so we asked him for help. He sassily stomped over and literally just said "Yes?" In shock, we told him what we wanted and he said he would "get a key from the back" to unlock the case that was underneath the display counters. Spoiler alert, he didn't do squat. He went back to doing whatever he was doing without a care. Then, yet another employee comes over and is like "What are y'all looking for?" and we tell him and blah blah, you know the story. He goes "to the back" to grab it. Finally, a fourth employee comes to help us, but actually gets the job done. We had honestly told so many people what we were looking for we may as well have televised it on national news. We got our grandmother's watch after a half-hour of mental and physical turmoil and ran out of there ASAP. We were partly entertained, however, because of their complementary employee guessing game. You never know who actually works there because they all look like they just rolled out of bed! This place is not for the faint of heart, or really anyone, unless if you're looking to throw hands with some wannabe gangster or get contaminated items. If you do decide to risk your health and safety coming here, I wish you luck. read more

Terrible experience today at Walmart, with a return. I purchased a new Hoover vacuum, 6 weeks ago. Doesn't perform as expected! So sorry, I didn't keep receipt, but did have box. I tried to return to Fort Henry Dr, Walmart. I understand policy without receipt, you receive how ever much your item scans for at present. I paid $140.00 for vacuum they tried to give me $35.00 gift card. I went to the actual vacuum in store and took SKU code for $128.00. She called manager, they said nope you get $35.00. We went to Walmart on Stone Dr. walked in and out 10min with $140.00 gift card. So sad, hate to be treated as if I'm trying to get something for nothing. Thank you Stone Dr. for common courtesy read more

the walmart on Ft. Henry drive in Kingsport TN just tried to accuse my boyfriend of stealing shoes and threatened to have him arrested because he forgot to ring them up while we were dealing with card issues and two babies throwing fits, he paid for them separately at the end of the transaction when he realized he had forgotten but of course the billion dollar company had to treat him like total dogshit over a pair of $15 shoes HE PAID FOR read more

Worst photo kiosk ever. Downloaded 492 photos to print and needed help, but the only person working in photo dept was instructed by manager on duty to lbe a cashier to another non photo customer with 2 buggys full of groceries. There were no photo dept employees available to help with problems. After downloading 492 pics of approx. 10,000 in my gallery I attempted it myself and all were lost. A waste of 2-3 hrs. sitting on a stool at photo dept. with nothing accomplished only to be asked by manager why I didnt do it from home. The photo dept. is a complete waste of time unless you need to check out 2 buggys of groceries. Will not be back. By all means check out all your groceries there if the front is too crowded. All they have is their photo customers to loose. read more

I love this Walmart I never had a problem. Today I drove in the parking lot, went inside to buy more dog food. I forgot a buggie, good thing a worker was super helpful and carried it for me. Sadly a bunch of kids in the parking lot were pretty rude to me and the worker as we made it to my vehicle. They then pushed a buggie into my Jeep leaving a lovely dent. Let's just say my husband wasn't very pleased. Nothing to do with Walmart, just had to deal with a bunch of kids. read more

Tire center is the worst I have every encountered. They put the tires on the wrong axle, and then told me there was a broken stud on the wheel that I wanted them mounted on... the stub was not broken. Then they said they left off the center cap cover to show me the broken stud (which was not broken and was left off of one of the tires/wheels they put on). They had actually damaged the center cap cover to the point it would not go back on. They also said they would call or text me when the car was ready to pick up... they did not. I got tired of waiting after 4 hours and went back anyway. On top of all that, the $56 tires (x 2) ended up being $175 after they add all of the "extras" that they don't mention when they give you the price quote. I will not be going back here for tires of any kind of automobile service. I am also going to buy oil and filters elsewhere from now on. read more

took 20 minutes to answer the phone and then just ended up hanging up on me. bad customer service

Walmart is extremely crowded, and has over twenty or more checkout lines, but only has about eight of them running. With six or more self checkout stations, but only about two-four of them work correctly. Walmart has decent organization, but just does not suite me personally as somewhere that i would want to go to. One other thing, one of my family members has been working at a Walmart for many years, and any more, they receive no respect what so ever. read more

I recently went to Walmart three times in the past two months the first time was to pick up my iPhone 7 in the electronics department the first time I went up there they were really nice really common really understanding the second time I went up there really really really hate for today I went in one of the women that was working the electronics started using vulgar language in front of me this is unacceptable I understand are used to work in retail I can understand the job gets frustrating however that sort of language is not necessarily towards a customer I also had a mobile pick up order for the PlayStation 4 and the spiderMan video game however I am unfortunately not allowed to play the video game without the Station four I confronted one of the workers about it he had such an attitude I probably will not be shopping at this Walmart again I would give the store more stars if they would work on their customer service and the Way they treat their customers read more

I give this Walmart 1 star, because of their neglectful treatment of their fish, especially the bettas that they sell. The regular fish tanks rarely gets checked, because in one tank, there were 3 dead fish that had been in the tank for so long, they were skeletons. The bettas, I looked at their cups, and the filth of the water made it clear that their water obviously does NOT get changed, and I'm not even certain they get fed. I saw one betta that was badly emaciated! My sister took him home to try to revive him back to health, but he died a few days later. This is not only animal cruelty that this Walmart is guilty of, but bad business as well. If they can't sell a quality product, then they do NOT need to be selling that product! read more

This Walmart is so filthy it's not even funny. My daughter wants to look at the fish everytime we visit and there has been the same dead fish in there for a week. The store is a absolute mess and checking out is horrendous. read more

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Rude customer service and cashiers refused to price match or comply with online policy

I recently visited the wal-mart super center to hunt for some bargains on groceries.I was very impressed by this store.The selection of groceries was the most I had ever seen.They offered so many brand named products.The prices were so much lower than the other stores I had shopped at before.I was able to shop for all my favorite brand named products at a much lower price.I also found that they offered the store brand products at a even lower price.I found that the quality of these products to be just as good as or better than the brand named products.The products were all located in a way that was easy for me to find.The store itself was kept very clean and neat.The staff were all very friendly and helpful.I was over all very satisfied with my shopping experience. read more