I found out online that a certain specialty food item I was looking for was at this particular store. I took my 30 minute work break to drop in there. I knew I would need some customer service to find this particular item. I spent 10 minutes trying to find an employee. Finally one in the department attempted to speak with me, although he could only speak a few words of English, and he was more interested in ending our conversation than finding me someone else who could help. I had to call customer service from within the store and was put on hold for 10 minutes. There went my work break. I plan to never go to this store again unless it's an emergency. read more

Store is very messy and unorganized, Staff is loud and all over the place. They are very rude, when walking down the isle and they cut you off. They dont say excuse me, sorry or anything. This happens alot when i come to this walmart. Needless to say i go to target to do my shopping. I may pay more but i dont have to deal with all of the disrespect and i can find what i need easily. This walmart is very Trashy, read more

its funny that you go to Walmart after a 40 or 50 hour work week and have to check out yourselves. im sure some people are happy with that but I went in at 7:30 am sunday October 20th. 1 register open line forever. went to self checkout and the chain was up by the time they opened them there was more than 20 people waiting to checkout. I called 1800 Walmart while waiting and the lady on the phone asked what store number I will call manager and have them open more registers. what kind of manager needs to be called to see there is a problem. I told the girl on the phone ridiculous and she said happy to help with an ATTITUDE. Don't want to deal with complaints find a new job. read more

Checkout lines are ridiculous no matter when you go. The management just does not care. It has been like this for years and years, and everyone is angry standing in all those lines looking at each other and shaking their heads, so you have to know they get a lot of complaints. But still it is business as usual. If you have ice cream bars you better live real close, because they will be all but melted by the time you get through that line. read more

Horrible service. Came here to buy a fishing license and could not find anybody to help me. Asked someone that worked there, and they said they'd call somebody. Waited 10 more minutes and still no one. So I left and will get the license online. Only gave one star because it wouldn't let me give zero. read more

The store is dirty, customer service sucks. No matter what time of day or night your standing in line at least 45 minutes because they have 30 registers but only 3 running. Customer service is a joke no one knows where anything is when you ask for assistance and that's if you can find someone who speaks English. Last straw for me is buying expired food because people who work stocking the shelves are not checking exp dates and doing a half ass job because there allowed. They need to demolish this store. Worst Walmart ever! It needs it's own tv show. THE DUMP! read more

Sweet baby Jesus. I thought I had seen some scary Walmarts. I mean, I am from South Georgia originally. I have been to Walmart there on a Saturday night! South GA Walmart freakshow has nothing on the Lancaster freakshow, my friend. Talk about inbreeding, DAMN, like I said, I am from the south, and they got nothing on us! The only thing that this Walmart has going for it is it does not sell alcohol. Lord only knows what it would look like on a Saturday night if they sold booze. Lawd have mercy. So packed. So disorganized. Employees are in a daze, or inbred, or drugged up, or something! Just crazy not helpful! But, there was a dude with a broom and dust pan in the parking lot sweeping up???? Weird. read more

Worst time I've ever had in Walmart, I went in to do an oil change, literally 2 steps after I gut off my truck a 1 of the guys that claims to be the manager of auto center, started to tell me that they are not gonna work on my truck, he said I don't know if we're going to work in it, then he said ( the wait time is almost 2 hours ) I said I was ok with it, then he said ( I'm sure we're not going to have the filter) I told him I brought my own filter, then he said they dint had the oil, I told him I was ok with buying it in the store,, just because he dint wanted to work he was being very rude, dint even let me in the waiting room to sign in, he told me I had to stay at the shop until someone was free to sign me in, literally 20 minutes waiting for someone to help me, after someone finally started to help me he kept on saying to not do it, after like 30 minutes of trying to work with them the manager said they were not going to do it and kept on asking me to leave in a very rude way, I gut angry and upset and called the general manager, she was a little bit nicer the. Him but still dint do anything but to say sorry, when we were all talking the autocenter manager kept on being rude and saying bye to me trying to make me leave, always in a rude way and dirty looks, I do not recommend anyone to go to that Walmart, general manager doesn't knows how to do her jop, and autocenter manager it's just the worst.. read more

This review is dealing with the automotive department only. The gentleman who assisted me could not have been more helpful. Today he went out of his way to get me the answers to all my questions. Very satisfactory. read more

I have shopped Walmart in 14 states and this store is the worst by far. The store is dirty and there never enough check-out stations open. The self check-out stations are never open in the evenings? I have complained to managment several times but nothing has changed. Recently on a Friday night there were only 2 check-out stations open and as i only had 4 items i got in a line CLEARLY MARKED 20 ITEMS or LESS and a couple at the counter had 39 items and were using a WIC card and attempting to buy items not eligable for that program. The line did not move for over 8 minutes while the man went back in the store to get other items. I was in line for 37 minutes. Maybe a rationally thinking manager could 1: designate 1 counter for WIC only 2: have more than 2 check-out counters open on a busy evening 3: have self check-out open to be used as designed (customer use for a few items) and speed up check-out. There always seems to be enough employees standind around talking or throwing balls instead of stocking merchandise. Maybe train some of them to be check-out clerks or better yet replace management with a more competent person. read more

This is by far the worst Walmart I have ever been to. Everything seems to be locked in case. You need to find an associate who may or may not have a key, and when you finally find someone who does, they seem irritated that you bothered them. You then have to follow them to a register to pay for the item you wanted, whether your done shopping or not. It will take you so long to just get a couple items it isn't worth the headache or hassle. We live in Baltimore and stopped here on our way home. The check out lines are so long I became frustrated I left everything in the cart and just left the store. We will never shop at this location again. read more

Hands down the worst Walmart I have ever been to. It takes forever to check out because they never have enough checkouts open, and not once when I have ever been there is the self-checkout open. The store is dirty and while somewhat organized overall, has pockets of complete disorganization down some aisles. Quite often the item you have gone there to get is out of stock, and all you will find is the empty place on the shelf where the item should have been. Forget trying to find an associate to help you with anything - they are few and far between, and even if you manage to find one, chances are, they are clueless and can't help you anyway, OR they are rude. Horrible. Horrible. Horrible. read more

Although not a rare occurrence for any walmart, this store is severely understaffed all the time. There are 20 cashier stations and its rare to see more than three working at any given time. The store is disorganized and their associates are rude and impatient with customers. I suggest that you look elsewhere as maybe paying a few dollars more might be worth the hassle that you will save yourself by shopping elsewhere. read more

I called to ask what the cut off time was when making a payment on a Walmart Credit card (which I have but will be canceling). The manager Crystal was extremely rude, and disrespectful. I have managed a RadioShack for 8 years and never would I have spoken to a customer like the way she spoke to me. She said she did not know the cut off time and that I should call the credit card company. I asked to speak to a manager, and she said she was the manager, and I asked her why us it that she didn't know. When I asked to speak to another manager or someone else who was knowledgeable on the subject. She proceeded to become defensive and told me to call another Walmart, and hung up. I know I am just a little ripple in a very big pond, but I will leave as many reviews, and tell everyone I come into contact with about the horrible service I received when calling that store. I have always continued to shop at Walmarts despite all the negative things people have said about their shopping and customer experiences. Even when I called back to ask again and asked for the manager she identified herself, I told her I was the lady that called about the credit card question, and not even an apology, no remorse for her poor behavior. She told me to go ahead and call corporate....this is who you have in supervisory positions? Extremely disappointing. read more

Where do I start? This store doesn't even get 1 star in opinion. I've lived in Philly all my life and been to many Walmarts in my and I have to say hands down this Walmart in Lancaster is like a 3rd world country! It is LOUD,dark and stinks! It's like the black hole of Calcutta. The clientel here is horrible,the parking lot is trashed,the store is filthy,brown meat on the shelves,parents and kids alike eating "free" donuts while walking around the store and don't even dispose of the wrappers properly. They just stuff it in between products on the shelf. This store is ALWAYS out of stock of items esp chicken. How the F@#K can you be out of chicken? The seafood cases are constantly empty,even the in store McDonalds left! Now it's an unorganized mess of discounted clothes strewn about. I used to shop in the South Philly Walmart and I thought that was bad. The "associates" walk around aimlessly,while on a friday night there is only 4 registers open. There is lines back into the clothing racks. I normally don't complain on websites but after visiting this place for the last time, I figured I would vent and keep other people from shopping there. If you don't heed my warning at least make sure you are up on your shots,have hand sanitizer handy,and when you get home take a bath!!!! read more