I was in for an auto service today. The two young ladies that took my information were good - professional, kind and wore smiles on their faces. I have no complaints of the service I received. However, I was waiting for my car to be finished when I saw a gentleman bring in my keys. He was unfriendly with me, even just as I smiled at him .. I didn't think much of it, just ignored it. A few minutes later, he jumped on a worker for "not working", while two tires were sitting by the desk. As the worker defended himself and said he was actually working with customers, the man said to him, "don't make excuses, just work." The other man said, "I'm not making excuses, Dom, I've been working." Dom, a word of advice to you - don't call out or belittle your team member in front of customers. Customers that have been sitting in seats, watching this man work behind the counter, asking the other young lady which tires were which, so that he could do the necessary paperwork. This isn't a good look for you, sir. It is unprofessional and it is also abusive to your coworker. It was, I am sure, embarrassing for him and it shouldn't be done at all. Do better. read more

Employees are slow, and dumber that dog poop. Pharmacy is bad too. They need to just close

Why do the customers have to yield to the employees pushing around large carts for the pick up customers? Seriously! read more

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Rude and lazy employees. Hire better employees!!!!! People in customer service are rude and not helpful at all. Employees sit outside and smoke and vape. Will not spend my hard earned money at this store! read more

Need more cashiers. Just because I can check myself out does not mean I want to. Never have gotten everything I ordered. And please do not bring me scalloins that are wilted and brown on the leaf part. read more

I did an online order on Dec 9th, to be delivered between 5pm and 7pm and it was still pending at 8pm. I got no message from the store, at all. I rescheduled the order for delivery on Dec 10th between 8-10am and it was still in pending status at 11am. The phone number has a prompt for pickup and delivery and the phone just rings and rings and then a message that says the number is disconnected. The exact same thing happens when the operator prompt is engaged. I ended up calling the vision department and she attempted to connect me to pickup/delivery and again, no person ever picked up. There is no way to message the store on their website, all you can do is an AI chat, which helps with nothing. I called the corporate office in Arkansas, twice, which is outsourced to another country, and was still not able to get any information from the store and the status was still pending. I ended up canceling the entire order. For a billion dollar company there should be a way to call the local store and talk to the department that is chosen or to talk to the manager on duty. Piss poor customer service and I'm no longer going to do online orders from Walmart. Can we turn the clock back 30 years when companies gave a crap about their customers? read more

terrible customer service i went it for lashes which were security protected i payed for them then had to wait forty f***ing minutes to be able to the the goddamn store because nobody could freaking read my receipt and take the magnet thingy off. i mean it's walmart what can i expect but cmon it takes one minute to take it off. and the ppl rude asf like do your job. i work in customer service and i know better. im not saying now shop there cuz yk it's walmart but if your gonna get something that security protected go somewhere else. read more

5/18 around 10:45 We witnessed someone stealing. Told a Walmart worker. He then told the 2 African workers at the front and "security guard". We watched them not even look at the shop lifter as she exited. They were talking and had no intention of preventing or even questioning the person. Were they in on it? Walmart needs to tighten up on who has the responsibility of watching the front. Those 2 losers aren't interested in doing their jobs at all. read more

If I could give a half star that would be best option. With the economy and collapse of som many businesses you would think that customer service and support would reflect that employees need to keep locations open just based on word of mouth as well amazing service to keep returning customers to help them stay working. However this location really does not reflect anything but poor service, disgruntled employees and lifeless managers oh and did I also mention racism or should I say bias towards ethnic minorities groups. I would much rather pay the extra money and go to Target. read more

Excellent service. : ) I really enjoy shopping here. And I'm glad to be a part of. But I am concerned with the self checkers they are watching you when the paying customer pulls out their money and it's quite very uncomfortable. And feels very unsafe. I also mentioned this activity to security. It saddens me. Even the manager encourages this foolishness which is really disgusting. It seems as thought this particular group is working on shutting down this particular Super Walmart. So disrespectful and sad and disgusting!!! read more

Ridiculous wait for grocery pick up. If they can't staff it, they shouldn't offer it. The girl working was nice though.

Horrible Customer Service and staff. I did a grocery pickup and received half if my items. After an hour on being on hold (hung up on 3 different times) and another drive back into town, there was nothing they could do. Clearly they dont check orders and dont take accountability for their mistakes. I spoke with Jim and Madison who were very rude and unhelpful. They told me they wouldn't help ne and to call corporate. Luckily i was able to get a refund. Clearly they dont do their job correctly. Please avoid pickup fron this location at all costs. Super lazy, rude, and unhelpful. read more

This particular store has a major service issue. I've ordered online from this location three times, and all three times I've had issues with items missing from my order. Once because they left out an entire box, and leaving me with about a dozen items I had to go to the grocery store and purchase. This last time they tried to send me home with a package of turkey that was opened and left off two items that I was able to walk into that store five minutes after I got my online order and purchase. So they were there, the employees just didn't bother to get it. I've spoken with two different managers and an assistant manager, all of which have given me all excuses and no solutions. "It's a high-volume store. " I used to order from the highest volume store in the entire state of Arizona since they first offered online order pick up. This only started happening here, in Illinois, when I shop at this particular store. "They pick up online orders overnight, so maybe your items weren't in available then. " So if they weren't available overnight, but are available a few hours later when I come to pick up my order and then walk into the store and find the same item that you left off, that means you either have a stocking problem or a purchasing problem. Either way, it's a problem. When I spoke to an assistant manager earlier today when they not only left off three items that I later found in the store, but had to replace a package that was open that I didn't notice until I got home, they didn't even bother to get my name or even the time I picked up my order. They were obviously not interested in looking at or solving the problem they have at this one store. I'll only shop here as an absolute last resort, which is a shame because this is the closest location to my new place. But the employees will only care as much as the managers do, and it is very obvious the managers do not care if I have a good experience at the store or not. Just to be perfectly clear, this is hands-down the worst experience I've ever had at any Walmart, and it's happened three times in a row now. The store is fine, but the management is awful. And the employees are worse. read more

never enough cashiers. people begging for money inside the store. store worker followed my wife out of the store and started a full on conversation with her as she was trying to get in the car to leave, also blocked her from closing the door. this in my opinion is full-on stalking. unsatisfactory in my opinion. read more

This Walmart has appallingly bad reviews and a low rating. I'm giving them a pass. It's Walmart you guys. Are you expecting white glove service? I'm not. It serves its purpose. That doesn't mean you shouldn't wipe down your cart really well with those sanitizing wipes by the door and try not to touch anything you don't have to touch. You should! read more

Every time I go to this Walmart store, panhandlers ask me for money in the parking lot. One guy actually followed me to my car from the store asking for money or cigarettes (I don't smoke). The past few times I've shopped here, it is a similar story. This location is not recommended. read more

I am not fan of Wally World (Walmart) and I try to stay clear of it. However, there are those times. They do have competitive pricing and they do price match off other store Ads. But sometimes ... well, most of the time, the savings is not worth the headache of this overly crowded store. The lines are always super long, out of about 20 lanes, maybe 3-6 are open, the cashiers are slow moving and evil at times. If you have to go to this Wally World here are a few suggestions: Do NOT go on the 1st, 15th or the last day of the month Its open 24/7, go super early in the morning or late at night. If you have a question or can't find an item and you are able to find someone to help you, don't allow them to walk you around the store. Have them radio someone who's knows the answer. Check dates on any foods items Avoid full service check out, check your own items out. They do offer the curbside pick up at this location. I have not tried it but heard it was great. You order your items through their app or online, set a date and time to pick up and someone bring yours bags out to your car. At the end of the day.. I really try to stay away if I can. read more

Be warned. The customer service department at the corporate office is not customer friendly. I had a refund issue recently and was told that Walmart does not do refunds on unauthorized purchases. My debit card was hacked and items were purchased that I never ordered or received. I tried to get a refund for those items but was denied. What is the fraud department there for? So be mindful of your decision to purchase from this company. read more

I ordered online 45 to pick up curbside. I sat there for 20 minutes before anyone came over to me. I had tried to call the number but nobody answered but I checked in on my phone. When the person came out they couldn't find my order on their phone. They told me my order was for yesterday. I ordered yesterday and was supposed to pick it up today. Then when I looked at my phone it said order was already picked up. They gave my Order to someone else. They wouldn't give me my items because they said they had to give me a refund. How do you give my order to someone else when they didn't know my name? read more

some of the worst workers to ever work there. Always out of products. Never stock up their shells

Good to see this Walmart is STILL CRAPPY. Utterly mismanaged and truly a disgrace. It's 8pm on Sunday and every checkout line is 10 people long and only 5 open. Managers standing around joking with each other like no care in the world and not about to open any other lanes?? The self checkout is an 18 people long line. Why does this Walmart suck so much every time I go?? read more

This Walmart is always crowded in the middle of the day, traffic along the highway is busy leading in the store and parking lot. It's best to shop in the middle of the night where there's not a lot of people around hogging the isles. Also cheaper than most of the other grocery stores in the area and the bathroom is always. read more

Walmart Supercenter - Grocery Near Me - O Fallon, Illinois

Always crowded, poor layout, no one around to help you. Honestly, the might be one of the worst Walmart locations that I've ever been to. The only reason I keep coming back is its close proximity to my apartment. I'm too lazy to drive to the Belleville Walmart, but lately I've started to feel a change of heart coming on. They don't make the hand baskets easily accessible and heaven forbid I have to get a cart. The wheels never seem to work quite right and the weaving around all the stopped people hanging out in the middle of the aisles is enough to drive any shopper insane. You'd need a serious dose of Prozac just to make it through your weekly grocery haul. read more

ridiculous!!! had a curb side order that suppose to be ready at 6-7 Pm got a email at 6 stating that my order was delayed then it was ready at 10 pm I came next day and still stayed 2 hours the associates had attitudes and managers !!! i will NEVER SHOP AT THIS WALMART IN IFALLON ILLINOIS EVER AGAIN!!!! read more

Worst Walmart ever. Half the shelves are always empty and if you do find it here, don't worry within a month or two they'll stop caring whatever you use or need... read more

I had to return phones that did not work, even after an employee in electronics helped to try to activate them. I also purchased two phone cards. When I asked a Customer Service "Supervisor" if I could get a refund for the cards, about $40.00, she told me that since I scratched them to get the pin number to activate the phones, she would give me a refund. Of course I said "I had to scratch them to get the pin number, and the phones would not activate!" She replied, "Well, that's not my problem!" I asked if that was an answer that should be given to a customer? I also asked to see a manager. She VERY reluctantly, and if looks could kill, I would have been dead on the floor, called a manager named "Sandra, or Sandy". Who after helping me for two hours finally refunded the inoperable phones. She was great, but would not give me the name of the disrespectful employee, saying she would handle it. I will never shop there again! It was totally humiliating, embarrassing, and I think customer service just wanted me to go away instead of actually providing " CustomerService". It was amazing!! read more

Right before a photo shoot I had planned, I called this location to confirm whether if I purchased latex balloons, could I pay to have them blown up with helium. SURPRISE SURPRISE, the person I spoke to on the phone was talking out of her butt. No they don't have a helium tank for you to use. Waste of time, and money. Won't be coming back here read more

This review is only for the automotive section. Ive been here for just under 2 hours now on just now got the car back for a standard oil change. There was one car in an 8 bay garage ( 4 for tires 4 for lube). This should have been a clear sign something was going to go horribly wrong. I hate to be so negative, but this is 3rd world level of incompetence here. Dont under any circumstance waste valuable hours of your life here. Its 50/50 if my oil was even changed, they did get the sticker right at least. read more

At Walmart trying to buy ammo again today. I've been waiting another 30 minutes for them to find someone who has a FOID card to ring me up. A complete joke. This is the standard experience, not the exception. If you're going to put it on your shelves, hire someone to sell it. Very frustrating and a known problem they refuse to fix read more

So to start off I have been in well over 50 different Walmart Stores and this one was probably one of the worst. The layout of this store is terrible and makes it incredibly hard to find anything that you need. There was no one around working that I could find to ask where some items were located. I have even worked for Walmart so I normally do not have any trouble but this one was completely different than any others I have been in. The only reason I gave it 2 stars was because it seemed to be a lot cleaner and more stocked than some other stores. read more

It's hard for me to write a bad review on Walmart because I enjoy their prices most of the time. The main problem that I have with this walmart and most walmarts that I go to are that they are always short on staff. The workers usually are helpful when you can find one, but it is always impossible to find on that is available. I hope walmart changes their ways soon. read more

I live in O'Fallon and I drive to Belleville Walmart just to avoid the frustration of this location. This place is steady flooded with every bit of surrounding area trash because it's on the bus line and management could give a shit less about opening more than a few lanes no matter how many people are waiting. So then your stuck standing n waiting in an environment that is already unsafe and unsecure and usually some type of BS you are subjected to while waiting. I'll goto schnucks and pay double the price just to avoid this place. read more

Had cashier refuse to ring me out because I told her she should tell management to put a sign out there so people know what to cost. She proceeded to tell me that we would have to bring kiddie plastic pool In so my fiancée went to go out to get it and she proceeded to tell me I was arguing with her when I had dropped the issue and asked her to continue to please ring me out. She refused . Her name was abby and located in the garden center cashier area . I'm very disappointed in the childish and unprofessional behavior. Especially when the door greeter was like can't you just ring her out . Pathetic endless to say all she had to say is okay I will and continue to ring me out so I could leave . Went to Belleville Walmart sign right out front on kiddie pools with price and they had the barcode book at register . read more

This is the worst Walmart ever! I tried two different times to pick up my online order only to find five people ahead of me and the first person had been waiting for 45 minutes the second time I returned and found only one person in line with associate on a call trying to get a "turn key" and he said he could not help me until the first person was done. I waited 20 minutes and the manager never showed up so I left. I will never order anything to be picked up at that store again! read more

They really need to get better service. I can never find any help when I'm trying to purchase something ad I have questions. Also, when I finally find someone, they usually don't know the answers to my questions. Another questions: why do the employees from the electronics department scoop the fish from the tank when buying fish? I've been I there on more than one occasion trying to buy electronics, but the cashier for the expensive electronics is in the back of the store scooping 99 cent gold fish for someone else. Kinda silly to me. read more